Pets4Homes Opiniões 

12 594
•
TrustScore: 4.5 em 5

4,3

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Classificada 4 em 5 estrelas

Pets4Homes worked well for us as there was a good selection of puppies available, and we were able to narrow it down to a good choice in a nearby location. Turned out the owners even knew some of... Ver mais

Classificada 1 em 5 estrelas

Weird and oddly unsettling. After several attempts to express interest in a new dog with zero responses, one seller advertising a spaniel for £950 replied and subsequently arranged for us to go see th... Ver mais

Classificada 4 em 5 estrelas

Very easy to navigate and use this service, and allowed me to contact the seller through an unlimited window of time. Some good benefits with paying the reservation for a pet and I'm bloody happy wit... Ver mais

Classificada 5 em 5 estrelas

I found both my cats from Pets4Homes (4 years apart). They have a really robust system for protecting buyers and there’s lots of advice on the site for every step of the process which I recommend enga... Ver mais

Informações sobre a empresa

  1. Plataforma de comércio online

Escrito pela empresa

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

13 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 84% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(12 594)

1223 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Pets4Homes are a brilliant service…

Pets4Homes are a brilliant service which helps potential dog owners discover their 'Forever' pet. I like this because payments have to be totally transparent and honest. It has helped me find a pet long ago and has found a very compatible dog now after my previous pet passed due to severe arthritis after 12 years.

7 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely appalling service

Absolutely appalling service! £309 missing despite paying £109 for payment protection!

I paid £309 for a puppy deposit through Pets4Homes, including their £109 payment protection fee. Their website redirected me to my banking app, where I authorised the payment. The money left my account, and my bank has confirmed it reached the recipient account.

However, Pets4Homes failed to register the payment, forcing me to pay ANOTHER £309 by debit card!

£618 has now left my account for a £309 transaction!

Despite explaining this to customer support, I’ve been fobbed off with a generic response confirming they’ve received my payment. Yes, the CARD payment — WHAT ABOUT THE OTHER £309?!

What exactly is the £109 payment protection fee protecting customers from if Pets4Homes cannot even account for payments made through its own system?

Absolutely disgraceful. I want my £309 refunded immediately and a proper investigation, not another dismissive response!

7 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Found the pup i was looking for.

I had been looking online for pup after the loss of our 18 year old cat we just lost. I came across pets4 homes and found the perfect puppy we all agreed and went for it. Will be picking it up on Tuesday so I feel the site helps even with safe payment system so all in all I've had a very good service.

6 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Christopher, thank you so much for taking the time to leave a review! We are so sorry for the loss of your beloved cat—18 years is a truly special milestone. We are glad that Pets4Homes could help you find your new puppy and that our safe payment system gave you complete peace of mind. We hope collection on Tuesday goes wonderfully! 🐾

Classificada 5 em 5 estrelas

The whole process was easy from start…

The whole process was easy from start to finish. The massaging service made it easy to keep In touch with the seller. The payment system is safe and secure.

8 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Laura, thank you for sharing your experience! We're delighted to hear that you found the platform easy to navigate, from messaging the seller to using our secure payment system. Enjoy every moment with your new pet! 🌟

Classificada 5 em 5 estrelas

Excellent app with super options that…

Excellent app with super options that are easy to search and find based on distance and type of pet. We were delighted to find a beautiful hand reared Cockatiel that has now become a really interactive part of our family. He was well tamed and trained by the breeder and clearly well cared for and looked after. We are so happy - thank you! A terrific user experience online and the payment meant it was easy to secure your pet for collection where you then confirmed it could be released to the seller - upon collection of your healthy pet. Really safe and secure for buyers and sellers. Well done Pets4Homes!

4 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Nicole, thank you so much for the fantastic feedback! We are thrilled to hear that your new hand-reared Cockatiel has settled in so wonderfully and become such a beloved member of your family. It's great to know our location filters and Pet Payments feature made the process smooth and secure.

Classificada 5 em 5 estrelas

Very prompt and efficient service

Very prompt and efficient service.
I’m very impressed

8 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Barbara, thank you for your review! We're delighted to hear that you experienced prompt and efficient service. We really appreciate your support!

Classificada 5 em 5 estrelas

Easy to use site found exactly what I…

Easy to use site found exactly what I wanted.Seller got back in touch very quickly deposit payment made and was instantly with the seller so puppy reserved. Balance held till collection.Brilliant service would definitely use this site again

3 de outubro de 2026
Opinião espontânea
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Resposta da Pets4Homes

Hi Martyn, thank you for the great review! We're glad to hear that reserving your puppy with our secure deposit and balance protection system was smooth and stress-free. We look forward to helping you again in the future! 🐶

Classificada 1 em 5 estrelas

firstly it is not the ease of use on…

firstly it is not the ease of use on this site but the people selling the dogs I genuinely would love to purchase a pup I have contact over 10 owner's I either get one word answers or no response or the conversation stops halfway through arranging a viewing if you selling pups then at least answer your enquiries logically

Most worryingly I have recently had a conversation with a so called breeder who would only take cash and would not let me view the mum dog and wanted to meet in a random area this should not be allowed the advert should be taken down and authorities informed

Come on Pets4homes tighten your vetting system up!!!

6 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi there, thank you for sharing your feedback. We strive hard to maintain high seller standards and ensure all animals are advertised responsibly. Our Trust & Safety team works continuously behind the scenes to enforce strict guidelines—so much so that over 30% of submitted adverts are rejected and never reach the site. While our automated checks and team screening block most policy breaches, we also rely heavily on community reports to catch suspicious behavior like this. You can read more about how we verify sellers on our support portal (https://support.pets4homes.co.uk/). Please email us at support@pets4homes.co.uk with details on these profiles so we can investigate and remove them right away.

Classificada 5 em 5 estrelas

Best website for mixed breeds dogs

I intend to buy a specific mixed breed of puppy in the new year and this website is the best one for looking for mixed breed dogs. I'll definitely use this site when I look to buy in the new year.

7 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi there, thank you for your feedback! We're glad you find our site to be the best resource for your search. Good luck with finding your new puppy in the new year—we look forward to helping you when you're ready! 🐾

Classificada 5 em 5 estrelas

Easily accessed website

Easily accessed website. We found our mini Schnauzer from a breeder approximately 20 miles away. We especially liked the fact that Pets4Homes held the balance of the payment, only releasing the funds to the breeder once we confirmed that we had accepted and taken possession of the dog.

5 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Anthony, thank you for sharing your experience! We're so glad to hear you found your Mini Schnauzer close to home. Protecting payments until you safely collect your pet is a top priority for us, so it’s wonderful to know that gave you extra confidence. Enjoy your new pup! 🐕

Classificada 1 em 5 estrelas

Ghost CS. No Phone No. No reply to web query

My experience with Pets4home website is awful.

I placed an advert and noticed an error, tried to amend it, its website doesn't give option to amend it. So I submitted my query on its web site more than 3 occasions, no one ever came back, the worst - they closed all 3 tickets I raised.

Then I emailed them, eventually they replied and said they responded my requests on date xxx which I do not believe it as I received absolutely nothing, checked junk mail and nowhere to be seen.

So now they confirmed they actioned my request that I sent after my 3 requests online and 1 email.

My experience:
CS experience is a ghost.
Website/app design is awful. Especially filter function design is not good. e.g. Poodle is a generic term, there are different types of Poodles, such as Standard Poodle, Miniature Poodle, Toy Poodle. Most people do not necessarily know the difference. So if you list your dog as Toy Poodle, then buyers search when use filter, if they do not tick Toy Poodle, your advert do not get seen unless buyers filtered exact breed.
Upgrade options for advert is very uncompetitive.

21 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great site

Great site and great add-ons to get you’re advertisement seen betters sold 2 litters through pets4home and would use again in futures smooth sailing all around
Payments are super easy and reliable

6 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Lee, thank you for being a valued seller on Pets4Homes! We're thrilled to hear that listing your litters and using our advert boosts and payment systems has been smooth sailing. We appreciate your continued support! 🌟

Classificada 5 em 5 estrelas

Did not actually buy a puppy as we did…

Did not actually buy a puppy as we did not find the one we were looking for but web site was very good and helpful… we are still looking🤞

30 de setembro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Terry, thank you for your review! We're glad you found the site helpful during your search. Wishing you the absolute best of luck in finding the right puppy soon—fingers crossed for you! 🤞🐶

Classificada 5 em 5 estrelas

Easy to navigate re finding pets

Easy to navigate re finding pets. Pleased to see checklist of healthchecks etc for pets being offered for sale and ability to narrow to location and breed of pet.well done x

3 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Rebekah, thank you for your feedback! We're delighted that you found the location and breed filters easy to use and that our health check guidance gave you reassurance. Enjoy searching for your new companion! 🐾

Classificada 5 em 5 estrelas

Purchase your little soul mate with ease. It was great using Pets4Homes because…

It was great using Pets4Homes because you only get genuine people selling their pets , with all the information required to make you feel at ease with your purchase, and to be able to have direct contact with the seller makes the whole process so much easier and personal. I would recommend using them to anyone searching for their loving pets.

3 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Sandra, thank you so much for the lovely recommendation! We work hard to maintain a safe platform with genuine sellers, and we're so glad that direct communication made finding your new pet personal and enjoyable. 🐶✨

Classificada 5 em 5 estrelas

I used this website extensively in 2023…

I used this website extensively in 2023 in order to purchase/give a home to a pair of Oiental cats.
The website was invaluable to me.In the past,Finding suitable pedigree cats had been an uphill battle,having to rely on the public information of dozens of breeders and then contacting them.I sadly lost one of my Orientals last week so am again using the website to find a replacement to keep her companion from fretting!

4 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Susanne, thank you for sharing your story with us. We are so sorry for the recent loss of your Oriental cat. We are honoured that you turned back to Pets4Homes during this difficult time, and we hope you find a wonderful companion for your surviving cat very soon. 🐱❤️

Classificada 5 em 5 estrelas

Website very easy to navigate

Website very easy to navigate. Loved all the information provided and in great details.
Excellent communication by email.

3 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Keith, thank you for the great review! We're delighted to hear that you appreciated the detailed information and found our site easy to navigate. Best of luck with your pet search! 🐾

Classificada 5 em 5 estrelas

Great website

Very professional web site,with all the information you require.
Being a beginner pet owner or had pets for years, there's always information at hand.
Great place to find animals and top breeders.

4 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Mark, thank you for your review! Whether you're a seasoned owner or a beginner, we aim to make information clear and accessible for everyone. We're glad you found the platform so professional and helpful! 🐶🐱

Classificada 5 em 5 estrelas

Fantastic experience from start to…

Fantastic experience from start to finish. The whole process is well thought out and protects both the buyer and seller. The seller was superb and extremely knowledgeable and supportive. Can’t recommend highly enough.

3 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Mr Nickerson, thank you for the fantastic recommendation! Protecting both buyers and sellers is at the core of what we do, and we're delighted to hear you had such a supportive experience with your breeder. 🌟

Classificada 5 em 5 estrelas

Pets4Homes were very proficient from…

Pets4Homes were very proficient from the original advertisement through to the purchase and collection. They are an excellent source in providing details of prospective pets for adoption and everything from start to finish went without any problems whatsoever. I can highly recommend Pets4Homes to anyone wishing to welcome a new pet into their home.

1 de outubro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Christine, thank you for your wonderful review! We're thrilled to hear that your experience was smooth and proficient from listing through to collection. Thank you for recommending Pets4Homes! 🐾

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