Pets4Homes Opiniões 

12 602
•
TrustScore: 4.5 em 5

4,3

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Classificada 4 em 5 estrelas

Pets4Homes worked well for us as there was a good selection of puppies available, and we were able to narrow it down to a good choice in a nearby location. Turned out the owners even knew some of... Ver mais

Classificada 5 em 5 estrelas

I love Pets4Homes I can’t believe I wasn’t aware of this sooner. It gives buyers the peace of mind when purchasing your new little puppy. The payments are all secure and through the app so you never h... Ver mais

Classificada 1 em 5 estrelas

Weird and oddly unsettling. After several attempts to express interest in a new dog with zero responses, one seller advertising a spaniel for £950 replied and subsequently arranged for us to go see th... Ver mais

Classificada 5 em 5 estrelas

An easy to use website throughout the puppy buying process. We found our puppy through the website and i really liked that the app provided a messaging platform to contact the breeder and then easy to... Ver mais

Informações sobre a empresa

  1. Plataforma de comércio online

Escrito pela empresa

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

13 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 84% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(12 602)

1223 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great overall experience

I felt confident that my money was safe. You kept me updated about messages and viewings were easy to arrange.
The health cover and 5 week pet insurance gave me peace of mind.
Overall, a great experience

27 de setembro de 2026
Opinião espontânea
logótipo da Pets4Homes

Resposta da Pets4Homes

Hi Lesley, thank you for your review! We're so pleased that you enjoyed peace of mind with our secure payments, viewing arrangements, and free 5-week insurance cover. Enjoy your new family member!

Classificada 5 em 5 estrelas

Amazing experience

Amazing experience - a very trustworthy service that is completely safe and legit. I’m in love with my new fur baby! Thank you so much pets at home. :)

27 de setembro de 2026
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Resposta da Pets4Homes

Hi Nazia, thank you so much for the review! We are absolutely thrilled to hear that you are in love with your new fur baby and had a safe experience on our site. Enjoy all the cuddles! 🐶🐱❤️

Classificada 1 em 5 estrelas

They don't check any of their sellers.

They don't check any of their sellers.

I was sold a puppy with parvovirus, by someone using a fake name, and Pets4Homes refuse to help whatsoever.

I had the puppy for 1 week, and got in to so much debt with vets bills, as no insurance covers in the first week of policy, and by that point it's 'an existing condition'.

Everything they state on their website is a lie. I have in writing from their reps that they DO NOT check breeders, or their claims.

Not only do they allow this, it took them almost 2 weeks to remove the listing, despite me reporting he came from the breeder with parvovirus, meaning the rest had it too. By that time, the litter had sold.

It's misleading and the site and slogans are flat out lies.

You CAN NOT be assured you're dealing with responsible breeders. They're complicit in puppy farming and outright refuse to do anything about it.

Do not use this site. I've since found out they've been investigated out outed multiple times in the past for these shady practices.

To their reply: I’ve already been dealing with ‘support’. A good 40 emails. I didn’t arrive at this review in the heat of the moment. I’ve been in touch with a few investigative journalists since. Quite a lot of people looking in to these already. Watch this space.

18 de setembro de 2026
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Resposta da Pets4Homes

Hi Elliot, thank you for sharing your feedback, and we are deeply sorry to hear about your puppy. Our Trust & Safety team works around the clock to monitor the platform with strict rules, resulting in over 30% of adverts never making it onto Pets4Homes. Learn more about our vetting and standards in our support portal: https://support.pets4homes.co.uk/. In addition to our checks, community reports help us address issues. We would like to review the actions taken on this listing and seller account, please reply to our info request or email us directly at support@pets4homes.co.uk so we can investigate.

Classificada 5 em 5 estrelas

Great website

I have been looking at getting a new pup & I think pets4home is brilliant because of the way it’s set up.Its so easy to use & every detail is covered which gives me as a potential new dog owner some comfort.

25 de setembro de 2026
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Resposta da Pets4Homes

Hi Mart, thank you for your review! We aim to provide as much detailed information as possible so potential owners can make informed decisions. Good luck with finding your new puppy! 🐾

Classificada 5 em 5 estrelas

Professional & Reassurance Service

It was such a simple & efficient process…
I wouldn’t hesitate to use Pet4homes again
Thank you for your professionalism & reassurance

27 de setembro de 2026
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Resposta da Pets4Homes

Hi Sharon, thank you for your review! We're delighted to hear you found our process efficient and reassuring. We would be happy to welcome you back anytime! 🌟

Classificada 5 em 5 estrelas

Pets4Homes website is very useful and…

Pets4Homes website is very useful and easy, to use, hopefully I will find my new puppy soon.

25 de setembro de 2026
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Resposta da Pets4Homes

Hi Jan, thank you for your feedback! We're glad you find the site easy to use, and we wish you the best of luck in finding your new puppy very soon! 🐶

Classificada 5 em 5 estrelas

Safe and supportive pet purchase

There can be a lot of scams online with pet sales and I felt that pets4 homes gave be a safe place to find and purchase my kitten. I paid extra for the 5 weeks insurance and 6 months cover after I collected her for additional peace of mind. I fully recommend using pets4homes.

26 de setembro de 2026
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Resposta da Pets4Homes

Hi Lucy, thank you for recommending Pets4Homes! Keeping pet sales safe from online scams is our top goal, and we're so glad our payment protection and health cover options gave you complete peace of mind with your new kitten. 🐈✨

Classificada 5 em 5 estrelas

This website was a great way for us to…

This website was a great way for us to search for and find our new family member. It’s easy to navigate, easy to contact a seller and paying for our new pet is secure.

26 de setembro de 2026
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Resposta da Pets4Homes

Hi Laura, thank you for your review! We are so happy Pets4Homes helped you find your new family member safely and easily. Enjoy every moment with your new pet! 🐾

Classificada 5 em 5 estrelas

I didn’t know pet 4 homes existed a…

I didn’t know pet 4 homes existed a friend told me, I applied for a dog they kept me up to date not as I got one I shall keep trying.

25 de setembro de 2026
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Resposta da Pets4Homes

Hi Hazel, thank you for your review! We're glad a friend introduced you to Pets4Homes. Don't give up—your perfect dog is out there, and we hope you find them on our site soon! 🐶🤞

Classificada 5 em 5 estrelas

Cat purchase

Very easy process

26 de setembro de 2026
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Resposta da Pets4Homes

Hi Andrew, thank you for your review—we're glad your cat purchase went smoothly! 🐱

Classificada 5 em 5 estrelas

I lost my Bichon Frise.

I lost my Bichon Frise, Angel, just over two years ago, and Pets 4 Homes is the ideal way for me to find a new dog.

27 de setembro de 2026
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Resposta da Pets4Homes

Hi there, we are so sorry for the loss of your Bichon Frise, Angel. Losing a beloved companion after two years is still so tough. We hope Pets4Homes helps you find the perfect new dog when you feel ready. 🐩❤️

Classificada 1 em 5 estrelas

Very Poor Treatment of Paying Breeders

Pets4Homes seems to have forgotten that breeders are their paying customers !

I have been a loyal Pets4Homes customer for many years and, as a breeder, I spend at least £100 every month with Pets4Homes on adverts and paid boosts.

Unfortunately, I have now reached the point where I am simply tired of paying significant amounts of money to a company that, in my experience, seems to make it increasingly difficult for breeders to actually make a sale.

One of my biggest concerns is that Pets4Homes allows breeders to flag other breeders' adverts. This can result in adverts being restricted at crucial times, including immediately before busy weekends when breeders would normally expect the most enquiries.

What makes this completely unacceptable is that after an advert is flagged or restricted, Pets4Homes can then take weeks to respond.

So I am spending at least £100 EVERY MONTH on advertising and boosts, yet adverts I have paid for can be blocked while I am left waiting for somebody to respond. During that time I lose valuable advertising days, enquiries and potentially sales.

What exactly am I paying £100+ every month for if the adverts I am paying to promote can be blocked and then left unresolved for weeks?

This is not the first time I have experienced problems with my adverts being restricted either. On a previous occasion, Pets4Homes claimed that I had previously used a particular cat photograph, which I completely disputed.

I am also seriously questioning the value of their paid boosts. I currently have two adverts with boosts applied to BOTH. One receives approximately 17 views per day, while the other receives approximately 160 views per day. That is an enormous difference despite both adverts having paid boosts.

And this is what Pets4Homes appears to have forgotten:

WE, THE BREEDERS, ARE YOUR CUSTOMERS.

We pay for the adverts. We pay for the boosts. We provide the listings that attract people to the platform. Yet rather than feeling supported as a long-standing paying customer, I feel as though I am constantly having to fight simply to receive the service I have already paid for.

I have finally had enough.

After repeatedly paying for advertising that is then restricted, losing valuable sales periods and waiting unacceptable lengths of time for customer service to respond, I will now be contacting my bank regarding the payments for services I believe I have paid for but have been prevented from properly using.

Pets4Homes will no longer continue taking my money every month for advertising that I cannot rely on actually being available to me.

After years as a loyal customer, spending at least £100 every month, I am extremely disappointed that it has come to this.

Pets4Homes should be supporting the breeders who fund its platform — not taking their advertising money and then leaving their paid adverts restricted while support goes unanswered for weeks.

26 de setembro de 2026
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Resposta da Pets4Homes

Hi Paulina, thank you for being a long-standing breeder on Pets4Homes and for sharing your detailed feedback. We strive hard to support our breeders and review reported adverts as quickly as possible, so we would like to see what happened with your listings and boosts. Please email us at support@pets4homes.co.uk so we can investigate this for you.

Classificada 1 em 5 estrelas

absolutely a waste of time.

absolutely a waste of time.

Ive messaged a good 10-12 people about different dogs which seemingly were perfect. nearly every single one is happy to chat with me and discuss everything through fully, but the second i say i will come up visit and potentially (most likely) buy their dogs they start ghosting me and leaving me on read. I don't think a single one of these is a genuine seller but instead people just wanting to waste buyers time, drag them on, get them excited and when it comes to actually getting the dog - let them down. Im so disappointed and upset, so many of these beautiful dogs would have been perfect for my family. my triplet siblings were all excited to welcome one into our home but after all the messaging and excitement, theres never a good result by the end of it. thats if the people bother to message back at all. Starting to lose hope all together and i feel awful having to let my family down yet again.

26 de setembro de 2026
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Resposta da Pets4Homes

Hi Eva, thank you for leaving a review. We strive hard to foster a genuine and responsive community for buyers and sellers, so we are sorry to hear about your frustrating experience messaging sellers. Please reach out to support@pets4homes.co.uk with details of these profiles so our team can look into them.

Classificada 5 em 5 estrelas

It's so easy to selevt exactly which…

It's so easy to selevt exactly which pet you are after from breed to distance you're ptepared to travel etc.

25 de setembro de 2026
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Resposta da Pets4Homes

Hi Dave, thank you for the review! We're glad our search and distance filters make narrowing down your search quick and simple!

Classificada 5 em 5 estrelas

Safety and Trust

Selling my animals here makes me feel very safe and comfortable. I know that I can find honest and responsible new owners here, and that is the most important thing to me. It gives me great peace of mind and allows me to spend more of my time caring for my beloved cats and dogs.
So far, I have never been disappointed. Whenever there has been a problem, they have always responded quickly and done their best to resolve it positively.

31 de maio de 2026
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Resposta da Pets4Homes

Hi Aneta, thank you so much for being such a caring seller on Pets4Homes! We know how important it is for breeders to find responsible homes for their pets, and we're so glad our support team has been prompt and helpful whenever you've needed us.

Classificada 1 em 5 estrelas

The app is ok and fairly easy to use.

The app is ok and fairly easy to use.
I paid through their website and they took payment twice. They charge £95 to use the service but their customer service is still not replying and is only online. Will not use them again

26 de setembro de 2026
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Resposta da Pets4Homes

Hi Deborah, thank you for your feedback. We strive hard to respond promptly and process any duplicate charges swiftly, so we would like to resolve this for you right away. Please email us at support@pets4homes.co.uk with your payment details so we can locate the extra charge and issue your refund.

Classificada 5 em 5 estrelas

Very happy

Great service fromPets4Home. The website is fairly easy to navigate, payment was really easy and fast. I’ve never used a site like this before and was honestly great from start to finish. Definitely recommend

25 de setembro de 2026
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Resposta da Pets4Homes

Hi Rachel, thank you for your review! We're glad your first experience using a platform like ours was smooth, safe, and positive. Thank you for recommending Pets4Homes!

Classificada 5 em 5 estrelas

It’s been over 10 years since buying puppy confidence we…

It’s been over 10 years since we brought a puppy
So finding Pets for homes and how they support you as a buyer through things to ask/look for when first viewing the puppy was very reassuring
The process of payment via your site made me confident that would be supported throughout the whole transaction with the seller

24 de setembro de 2026
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Resposta da Pets4Homes

Hi Mrs Anne Glossop, buying a puppy after 10 years can definitely feel overwhelming, so we are so glad our buyer guides and Pet Payments helped you feel supported and confident throughout. Enjoy your new puppy!

Classificada 5 em 5 estrelas

Great place to sell and purchase pets

Great place to sell and purchase pets. They ensure people are legitimate by checking i.d . Best place online to purchase and secure payment systems.
Easy to use website

25 de setembro de 2026
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Resposta da Pets4Homes

Hi Fifi, thank you for your review! ID verification and secure payment systems are core to keeping our platform safe, so we're thrilled to hear you recommend us as the best place to buy and sell pets online.

Classificada 5 em 5 estrelas

Easy to use site

Easy to use site. Clear photos and information Messages and questions breeders simple and direct Site felt secure and very safe to use so no risk of scams and found a lovely breeder and puppy

20 de setembro de 2026
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Resposta da Pets4Homes

Hi Lorraine, thank you for your review! We're so glad you felt safe using our platform without the worry of scams, and that you found a wonderful breeder and puppy!

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