Plumbhub Opiniões 

346
TrustScore: 3 em 5

3,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Order placed on the 3rd August. Still waiting. They seem have to keep the money but not send the goods. Emails ignored and phone goes to answerphone. Just letting people know the extremely poor cus... Ver mais

Classificada 5 em 5 estrelas

Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... Ver mais

Classificada 3 em 5 estrelas

Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... Ver mais

Informações sobre a empresa

  1. Loja de materiais para canalização
  2. Renovação de casas de banho
  3. Loja de acessórios para casas de banho
  4. Loja self-service
  5. Fornecedor de equipamentos e sistemas de aquecimento
  6. Loja de aquecedores

Escrito pela empresa

Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

346 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 16% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(346)

37 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Appalling customer service.

Appalling customer service.
Plumbhub took my order and took my money.
Item was booked in for delivery, I waited in all day and it didn't arrive. I phoned, online messaged, emailed and phoned again and again. No one responded by any means and I am still waiting for some response weeks later!!
Don't touch this company with a barge pole

17 de agosto de 2022
Classificada 3 em 5 estrelas

Took a few days to be delivered then…

Took a few days to be delivered then parcel force didn’t leave it like any other courier would so I had to wait another day for them to bring it back. Then I screw all the brackets to the wall and hang it to find there’s a crease in the lower front facing part of the radiator.

5 de agosto de 2022
Classificada 5 em 5 estrelas

Buying a large radiator

I found the whole process excellent when buying a very large radiator through plumbhub. The day after ordering I received a phone call to arrange delivery, great flexibility on delivery date to fit around my requirements. The radiator was delivered on the date requested and the product was very well packaged and protected by delivery company Overall a great experience. I am looking to change a number of radiators and I would definetly use plumbhub again.

4 de agosto de 2022
Classificada 1 em 5 estrelas

Disappointing

I ordered one three panel radiator, not a cheap product. I placed the order on a Friday morning and it was delivered on the following Thursday afternoon. It arrived damaged from poor quality manufacture. Post sale customer service has been poor and I have not appreciated the tone of their emails, nor their lack of help in finding a reasonable solution. I have had terms and conditions quoted at me and would recommend you do actually read the small print. PlumbHub do not check products such as this before shipping and rely on making claims against the manufacturers warrantee rather than providing a reliable service. I will end up bearing the cost for the faulty goods.

The lesson learned is that Ultraheat radiators are not manufactured to a good quality and that you should allow plenty of time for replacement goods because the quality will not be checked and is unreliable.

PlumbHub is not a company I should wish to do business with in the future.

4 de agosto de 2022
logótipo da Plumbhub

Resposta da Plumbhub

Plumbhub tried to resolve this issue with the customer in a timely manner. The customer did not inform us the radiator was faulty until it had been installed. We offered to swap the radiator over and collect the faulty item, but the customer made unreasonable compensation demands. We tried to reasonably explain that it is not possible to open a heat wrapped packaged item to pre-check the item, as the item is delivered from a logistics fulfilment centre. Any customer that kindly places orders with us here at Plumbhub will receive excellent service, and on the rare occasion that an item is received damaged or faulty, we would of course replace the item as a matter of urgency. Our terms and conditions on faulty/damaged goods are not un-reasonable, we just ask our customers to notify us asap if an item has been received damaged or faulty. It is certainly not un-reasonable to request that the damaged item must not be installed.

Classificada 5 em 5 estrelas

First class company and service!

The ordered item has been discontinued. An alternative was offered at the same price and arrived the next day! Absolutely first class communication and service!
Hope to be able to use these guys again!!

2 de agosto de 2022
Classificada 5 em 5 estrelas

Ordered a designer radiator

Ordered a designer radiator, got it at a price I was more than happy with. The delivery was confirmed via a telephone call as it was despatched, then on the day recieved a telphone call from driver an hour or so before he arrived.

12 de julho de 2022
Classificada 1 em 5 estrelas

WARNING!!! Stay Clear!

Eight days after purchase and my order hasn't even been posted yet according to Hermes tracking! I will NEVER use 'Plumbhub' again. What a massive disappointment.

16 de junho de 2022
logótipo da Plumbhub

Resposta da Plumbhub

We are very sorry that on this occasion your appreciated order wasn't delivered on time. Evri did collect the order but failed to scan the label within their network. Please accept our apologies for this error. We refunded your order as a matter of urgency.

Classificada 5 em 5 estrelas

Excellent Service

With kind account assistance from Pete, the ordering system was straightforward and purchase made delivered to my door direct from the manufacturer two days later. Many thanks for an excellent service.

15 de junho de 2022
logótipo da Plumbhub

Resposta da Plumbhub

Many thanks for your appreciated feedback. It means so much to us here at plumbhub.co.uk.

Classificada 5 em 5 estrelas

Hghly recommend Plumbhub

I can highly recommend Plumbhub. I recently ordered a Reina Cavo heated towel rail and square valves by Aeon after speaking to Pete, who was very helpful. The goods were competitively priced and arrived on time and well packaged. I also received information about the delivery timescales so all in all, a very good experience!

3 de junho de 2022

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