Product arrived promptly and was well packaged against transit damage. Can’t give it more than 3 stars because there are no helpful user instructions and sample recipes to help the user understand ho... Ver mais
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Leia as opiniões dos outros
I have only given 3 stars for ordering, customer service and delivery as I haven’t yet opened or used the product.
Boiler tap was broken and you could no longer get hot or cold water only filtered water. Fahren provided over the phone help and located part with their dedicated whatsapp messaging app so rhet could... Ver mais
Purchased my tap assy in Dec 2021, Ufortunately had a problem with the thread on one of the supply tubes.Informed Faren 23/12,replacement arived 24/12 Up and working later that day.Ex customer service... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de sistema de água quente
- Loja de utensílios de cozinha
- Fornecedor de filtros de água
- Fornecedor de equipamento para amaciamento da água
Escrito pela empresa
Fahren is a family run business supplying smart technology boiling water taps at affordable prices. Our mission is to manufacture and supply products with exceptional quality, chic design and safety. All our products are efficient and sustainable for our environment. There is no more waiting around for the kettle to boil and no more realising there’s not enough water in the kettle. You can fill your cup or pan directly from the tap saving you sufficient time. Boiling hot water taps mean streamlined worktops and these taps can dispense either cold and boiling water; cold, hot and boiling (or nearly boiling) water; or cold filtered water, mains cold and hot water, and boiling water. This means you can have one tap to replace not just the kettle but traditional kitchen taps, too. Perfect if you're designing a minimalist, contemporary kitchen or have little worktop space in a small kitchen.
Informações de contacto
Reino Unido
- fahrenuk.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 20% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have only given 3 stars for ordering
I have only given 3 stars for ordering, customer service and delivery as I haven’t yet opened or used the product.
Excellent company and product
Excellent company and product. Love my 4 in 1 boil tap.
Fast delivery
Fast delivery, compatible price and good quality tap very easy to install
Terrible aftercare
I’m on my third water chiller which has also failed. Fahren are quick to respond when you want to make a purchase but nowhere to be seen when there is a problem. Contact made by their website, WhatsApp and phone calls. It takes days even weeks to reply, if you even get a reply.
Goods well packed but the delivery took…
Goods well packed but the delivery took longer than expected.
No issues fast delivery
GREAT PRODUCT & GREAT CUSTOMER SERVICE
We’ve had a Fahren hot water tap for about 4 years and it’s been absolutely fantastic- probably the best decision in our kitchen - the tap lever became a little stiff to operate - contacted Fahren and they sent out a replacement cartridge which arrived the next day - WOW - fantastic customer service/support
Would highly recommended Fahren for a hot water tap - you won’t regret it
Good service and quality parts although…
Good service and quality parts although rather expensive
Probably the worst customer service…
Probably the worst customer service ever received. The tap has already broken twice in 2 years. Each email to the business comes with a 2 week wait for a reply despite a number of phone calls and emails chasing them. I strongly advise against buying from this business. Their product is poor quality and their customer service even worse.
Need to be recycled
Fahren need to take back their used filters FoC for recycling
Good experience
Can’t thank staff enough when I ordered the wrong tap for the worktop they sent another without me having to return the wrong one first, order arrived really quickly. Tap and heating unit good instructions and easy to install.
Great experience!
My order arrived on time and it was well packaged. The air fryer works wonderfully, looks good and is energy saving! Overall happy with the performance of the product so far!
Great air fryer.
Eventually received the right model, and it was worth the wait. Really easy to use despite lack of instructions and really nice to look at. I am happy with my purchase.
Well packaged, prompt delivery………..but
Product arrived promptly and was well packaged against transit damage. Can’t give it more than 3 stars because there are no helpful user instructions and sample recipes to help the user understand how to use the product. Searching the internet just makes it more confusing as all air fryers seem to differ. Some helpful recipes please
Perfect for my Campervan
Really impressed much prefer the glass to Teflon or non stick so much easier to clean. I needed a lower voltage one for my camper and it’s a perfect size for one or two.
Order came quick after I had ordered
Order came quick after I had ordered, price wasn't too bad, definitely order again
Always very fast delivery of my…
Always very fast delivery of my replacement Hot Tap filters. I always find the team very helpful. Thank you.
Hi I am really impressed with the tap…
Hi I am really impressed with the tap filter I bought , I have recommended it to friends and family!
Ordered replacement filter cartridge 2…
Ordered replacement filter cartridge 2 weeks ago and not delivered yet and no updates as to when I will receive my order.

Resposta da Fahren UK
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