Prosperous Life Funeral Plans Opiniões 

They went into administration and told NO-ONE. They were a scam company.

I bought a plan from these. I was going to go with dignity and I asked if I could pay the rest of what I owed. But they said they had not got any information stating the money I had already paid so I couldn’t pay what was left. So I told them to cancel my policy. I’m still waiting to hear what I’ll get if anything at all back. I ring them every so often and get same reply that they haven’t received any money from Prosperous Life. It’s disgusting, I’m a pensioner and very worried if I get any of my money back. Shame on your company

My wife and I took out a funeral plan each in June 2022. We were transferred over to Dignity and the monies we paid to Prosperous Life were not transferred over. We have just found this out today, as our statement came through and we noticed the months we had left to pay had not reduced so we gave Dignity a call and we were then informed Prosperous life had not transfered the money we paid to them. What a disgrace how can this be legal it's a scam the only person who's prosperous is the owner of Prosperous Life and we are the ones funding their life style. I will be seeking legal advice.

This has gone on long enough without any updates to customers. According to the last report an update would be provided within one month of 19th April or earlier and yet as of today 7th June we have no update. My father took out one of their plans along with thousands of other customers should not have to keep fighting for what they are owed after 2.5 years with no updates. I have written to the practitioners in charge of the insolvency and await their reply. Their address is Kroll Advisory Ltd, The Shard, 32 London Bridge Street, London, SE1 9SG. Anyone affected please also write to them. We need to let them know that we are sick of being fobbed off. If that doesn't work maybe we need to protest outside their office until we are heard. Lets take action together!!

I have created a facebook group for anyone affected to share information and updates.
The group is called Prosperous Life Administration

I was told that Dignity has The money in trust now but have not paid it out I am taking them to court with several other people.

Absolutely dreadful experience with these people..
Not happy , it so hard to talk with them!!

My mum was with them since 2019 and is awaiting a payment from prosperouslife she went with dignity funerals . They could not make her need so both have to repay her money .she received one payment in full of dignity funerals . Then gets told that prosperous life will only pay some of her money back after been with them for year . They still not paid anything and she though that all her funeral was all sort . I am sure the breaches Consumer Credit Act's Section 75.
Meant to help people with there funerals not put them under severe stress and financial difficulty hard times to disabled people like my mum who's really un well .

They have gone busted. Our plan was transferred to Dignity Funerals March 2023 but until now- February 2024, money has not been transferred to Dignity. What a shame😫. Someone should get accountable on this and not the customers. Where to complain??

Shocking, that is the only way to respond to these charlatans.
My Aunt passed away February 2024 and we had not been informed of any problems. It was only when we attempted to try and claim the funeral plan that we found out they had gone into liquidation.
We had to pay all the costs of the funeral and everything that comes with arranging a funeral, at such a really emotionally tough time.
On advice from Dignity, We cancelled the Funeral plan and are waiting for any further updates.
Nearly 12 months later we are still waiting for any updates, but to be fair, Dignity , who are involved in this, answer any queries very quickly but still no sign of any monies or even an update to what or where we are up to.

Took 2 funeral plans out for my grandparents only 1 has transferred to dignity the other one dignity are saying they haven’t had a plan for ! Absolute disgrace

My mother took out a pre paid funeral plan and like others, her policy was passed to Dignity. At the time of liquidation she had just come out of hospital and was not in a fit state to deal with it. She has contacted Dignity now and they are seemingly unable to tell her how much money she would receive if she were to cancel as they have not received the money from Prosperous Life. Living in a small town on the south west coast of Scotland she asked where she would be taken if passed and was alarmed to be told her nearest funeral directors is in Bangor in Ireland!! Although in distance this is the closest, I do not want my mother to be sent to Ireland to then be returned to be buried with my father. This is a shocking service for people who have pre-planned and paid for their own funeral to help alleviate the stress of their family.

Plan paid up march 2022, mam has passed away march this year, ring prosperous life, got an answer sorry they have gone in to liquidation. they said you should have been contracted to move over to a new provider, never got contacted. So now we have lost mams hard earned savings its devastating how do these people sleep at night

Absolutely dreadful experience.
Prosperous Life set up a funeral plan for my late father and by the time he had approx $1500 paid into his plan they went into administration. The plan was then taken on by Dignity who themselves have offered only £300 to cover the cost of the entire funeral.
This is criminal! Nothing more than praying on vulnerable people who are desperately trying to get their own affairs in order for when the time comes and not leaving a grieving family to bear the financial brunt.
How does a funeral company go into administration in the first place? - Corruption? Bad management? or are the chief executives just off on holiday with their customers hard earned cash......
We are very lucky to have such a wonderful community in our town who have come together in our late fathers hour of need at the most unbearable time imaginable and our local family run funeral home have chosen to take care of us spare no expense - it is truly amazing what human beings can do for one another.
Shame on Prosperous Life action is currently being taken on by our family legal team.

Funeral plan moved to dignity with no authorisation, applied to cancel plan but funds apparently not transferred, assumed I could cancel plan and get money back but now have no funeral and no refund, it’s a lot of money for pensioners to invest for peace of mind which has now been taken away

I'm trying to get in touch with prosperous life.I cant and I'm worried.I've paid a lot of money into prosperous life and I'm disabled,live alone and dont know what to do next.

Had Prosperous Life out 18 months ago. I've only just calmed down enough to write a measured review. The Sales Rep, although seemingly a nice gentleman was not prepared to leave, despite me only wanting a quote. My husband was upstairs in agony with his back and I kept having to dash up and down relaying information. I said we needed to discuss things when my husband could think clearly without pain and that's when he did the I just need to ring my boss routine. My work situation was about to change due to my medical circumstances and I didn't want to commit to anything without thinking it through.

What his boss didn't realise was that he'd put me on speaker phone. His boss used a very derogatory term to describe me. I said did he just call me what I think he just called me? I was very upset, in fact I was livid. That was it for me, there's no way I would trust them to handle one of the most important aspects of our lives.

I dread to think about how more vulnerable people, especially those on their own deal with these hard sell techniques and verbal maliciousness. They showed me exactly what they think of their potential customers.

I did email a complaint and the Customer Service Manager rang me and was very apologetic and kind and said it would be investigated. Whether that happened or not I don't know.

I wish I had seen these reviews before I even let them set foot in my house.

The company has been taken over by another company and it’s been almost a year, since I’ve not heard from Prosperous life, or the company who have taken over.
What happens if I DIE? So I am very concerned and I want to know where my money has gone? Total lack of communication, has left me anxious.
Thank you to Daniel who has just tried to reassure me. I hope to hear shortly from Prosperous Life, to give me my options regarding my funeral plan.

DO NOT TRUST THIS COMPANY THEY HAVE STOLEN OVER SIX HUNDRED POUNDS FROM ME. CAN NOT GET A REFUND. THIS COMPANY AND ALL OTHERS ALIKE. BUNCH OF FRAUDULENT MONEY GRABBING BLEEPS.

UTTER SCAM.

Money paid in to plan claimed to be held in a trust fund separate to Prosperous Life money. Therefore should have been held in a separate client money account.
Yet now the company has gone into administration “none” of this money is available to be returned back.

The company preyed upon a vulnerable adult, who didn’t really know what he was signing up for.
And now has basically been conned out of his money.

Ref plan: GB300044506
After doing an online search on how to complain to Prosperous Life about lack of response to my previous emails, chasing up how to complete my ‘free WILL’, I am now aware that the company has gone into administration and policies are (hopefully) being transferred to Dignity. This is a notice dated June 2022. WHY HAVE I NOT RECEIVED ANY COMMUNICATION ABOUT THIS????? I have been making monthly payments into this plan but I have received no letter or email or voice message from anyone at Prosperous Life. WHAT IS GOING ON??!!