RACV Opiniões 

RACV over-priced and no ethics. Elderly parents been scammed for years by these crooks.... they knowingly allowed them to under-insure their home by hundreds of thousands, gave no contents cover; even though policy made it seem they had some cover. Even after their "25+ year member loyalty discounts" applied, RACV were still almost twice as expensive as most other quotes; which included Contents & full replacement cover for home (about 3 times value they were "insured" for by RACV.) They then hid behind fine-print, well honed legal team/speak and if you complain to toothless AFCA, end result = "nothing". RACV obviously learnt nothing from Royal Commission into unethical treatment of people some years back - on par with AMP. If you are an existing customer who doesn't check policy very carefully/yearly & get competitive quotes, I assume you are happy getting ripped off. We never made a claim, so can't say how dodgy that process is likely to be, but other reviews I see are real concern. No doubt profits go towards swanky RACV clubs and CEO perks.....

If there was a no star as an option i would do that!

Got reversed into by racv member
She did the right tjing paid her access and made a claim

3 months later …. I still don’t have my car … I don’t know where my car is … and today recieved a letter saying they won’t be fixing it

Absolute joke

If this doesn’t get fixed i will be going to court or vcat

If anyone else wants to go to a current affair with cases against them message me

I will not stop until wrong is made right

Got rear-ended and yet found to be at fault, which is quite the achievement.

I am surprised that RACV got such a low rate from other reviews. My experience is to the contrary. From the claim, to the response, to allocating a repairer, to organising a hire car, everything was conducted smoothly and efficiently. I have been driving for more than 40 years and only had to submit a few claims with various companies. But this time with RACV is the smoothiest and most satisfactory experience! By the way, it was a not-at-fault claim, as the accident was caused by the other driver.

F U RACV FOR CHARGING ME EVEN THOUGH I CANCELLED MY POLICY A MONTH AGO.

It clearly shows that they still kept my direct debit details and charged me.

WHAT A PATHETIC COMPANY ???
What a CHEAP BEHAVIOUR AS A COMPANY???

I was also unable to get any claims for the damage.
They said the repairs have to be done in RACV CENTRES ONLY.
Seriously, F U RACV.
And on the top, YEARLY INCREASE ON THE PRICE WITH NO BENEFITS AND COVER FOR CUSTOMERS.
They charge $100 for third party insurance!!!
For what FCKN service you RACV!!!!

Literally, milking the customers’ money for PROFIT.
F U RACV!!!!

The FCKEN WORST CAR INSURANCE..
DO NOT JOIN
YOU WILL HAVE THE WORST EXPERIENCE.

As a result of me becoming a new member in November 2023, and only received my membership
card on 5thFeburary 2024.Now two weeks ago my car overheated and as I did not have no details I drove my car and have serious damage to my car.The question is why did it take 3 months to receive any information from RACV.Now I have to cough up about 1500 dollars from my pension.NOT HAPPY RACV.

1 star too many.
I have requested a replacement RACV membership card 6 times. Each time I am told it has been posted and they will post me out another.
Never knew replacing a RACV membership card was so difficult to do. Perhaps it's out of their pay range.
I would hate it if I had to make a claim - it would be a total nightmare.

I had the worst experience in 30 years living here
I ha customer service which was abusive and sadistic
Then my claim which was straight forward was sent around bs k and forward by too many customer service agents who did differently each and therefore it was dragged and dragged forever
I told one of them that I have depression and she categorised me as mentally ill and made out of me to others that I’m mentally ill

Their insurance is cheap for a reason - turns out it's largely useless, and they will go out of their way to not back-up repairs that they have authorized. I made a claim for a not-at-fault accident over 18 months ago, and only have a car repaired to about 80% On receiving the car back from the repairers, noticed some issues remaining from the accident. RACV have tried their hardest to avoid responsibility, I have been given the run-around, the silent treatment, and even lied to by one of their "special assessors" in an effort to avoid rectification of the cars damage. My advice is to pay a little more at a better insurer, and avoid RACV insurance like the bad joke it is.

Where do I start is it the fact that they are now outsourcing their claims department to a third party who are incompetent. Or the fact they can't even organise a tow truck after a claim. Or is it the fact that when they finally organise a tow truck they send two different companies on the same day. Or is it that they made me stay home for a day and miss out on income and not even pick up my vehicle. Or is it the fact that when you call their claims department and ask to speak to a manager that they advise that they do not have a manager. Or is it that when you ask to be put through to the complaints department that you get a message bank service. Or is the frustration and angst and anxiety from what should be a simple claims process.

As a silver member and spending well over $1000 a month with RACV I would expect some type of service and they have definitely not shown this.

You have not only lost my business you have lost my partners, parents and children's business and my ill words about your company. Sad times for Racv.

I have Total Care so that my son can also get roadside assist. He replaced his car earlier this year I rang and gave them new details. He broke down no they won't come out as they still had old details. I rang again yes new details are there ..he gets a flat tyre I'm overseas. His jack breaks no they won't come out as they STILL had old details. I have rung and used up hours of my time and this pathetic organisation can't seem to get it right!!! You left my son by the side of the road twice!! Even though I'm paying for pathetic total care!!

This review is for a recent phone enquiry experience. Prior to this I have made a home insurance claim with no trouble and have used Emergency Home Assist which was very good. But my experience with customer service this afternoon didn't even deserve a 1 star.
I had a straight forward request, for which I was on the phone for 25 minutes and transfered 6 times. In the end the girl on the phone hung up on me when I couldn't provide my member number, even though I had a policy number and claim number! It appears that the call centre staff are not adequately trained in customer service and do not know how to handle insurance questions, nor do they know who to transfer to. All the girls I spoke to over this 25 minute call seemed to not really listen or understand. After I was hung up on I called back and the first person I spoke to understood my request and was able to deal with my issue promptly. Sadly, one long and frustrating experience combined with poor reviews I have recently read, has me questioning whether I should continue with RACV insurance.

Worst experience! Have been with racv for years. Claimed glass repair, given incorrect repairer 3 times. No help or support from racv. Over 6 weeks and still not fixed, causing further damage to my car, spent hours trying to get repairs completed and then paid for windscreen myself, still no funds reimbursed. Still waiting on further repairs. Not acceptable. Never had a claim in 28 years of driving

Have spoken with Racv re them changing gold membership back to blue as new member was advised to email care at Racv with details cannot get any reply to emails I have sent or asking them to contact me to sort out using their complaint form poor after close to 50 years membership

If I could I would give them 0 Zero Stars. I was a victim accident where a car speeding down bus lane which t boned my car with my baby on board. Police, brigade, towing and adjusters deemed I was not at fault but they insist on imposing their own judgement. Better still they tried to bribe me in admitting fault by extending my hire car. Worst customer service, poor claims process and incompetent claims specialist. Dispute went on without outcome of almost 3 weeks despite emails and calls. Only to get bullying and harassment from their team demanding payment and liability failing which it would be referred to debt collection. Going to escalate the complaint and ombudsman doesn’t work. Time to look elsewhere #racv #afca #iag

I need to extend my hire car time. Accident 100% other driver's fault. I cannot extend online using their 'manage my claim' option. On hold for ages and when it finally rings, the call cuts out. Several times this has happened. When actually talking to a human being, they start saying "hello, hello are you there?". They can't hear me. Get your phone system fixed. This is appalling.

EDIT: Once I did get to speak to someone the service was great. It's just your phone issue!

Worst customer experience I've ever experienced. As others have said previously, RACV do not actively project manage your insurance claim, they will do nothing unless you call them and drive the process constantly. In addition, they do not return calls and do not keep promises and if you do not pester them your claim will sit with no progress at all for months. If you use this company (and I strongly suggest you don't) be prepared for a nightmare if you ever need to make a claim. If RACV are even interested in their customer's experience please feel free to contact me - my claim number is RAV234687304.

What is happening here is disgraceful. So many people spending months / years in limbo.

Remember, you all have avenues and a voice via a) the Australian Financial Complaints Authority (AFCA), b) lawyers and c) prominent journalists who have exposed bad corporate behaviour and cover ups, and whom will read your emails and take your calls.

As for my story...water was slowly leaking from a burst valve, damaging some foundations. My matter was only ever attended to after each time I spoke with them, which always involved waits >1 hour. In-between, it was many hours sitting in phone queues, only to have them hang up. I.e. RACV did nothing at all to progress my claim along their process. It just didn’t move unless I pushed it (e.g. can you call the engineer, can you call the builder, can you chase the builder for their quote, etc, etc.)

Some months into the process they agreed to part of the claim, but didn’t pay out on that.

On the other part, I queried what the engineer suggested. Apparently our house stumps were dodgy and so they didn't want to pay for movement damage, but they 'blindly' ignored the new stumps sitting right next to old ones, which were put in ~7 years ago to address the old movement issue. The house hasn't moved a single mm since (and the engineer even confirmed zero moment between his two visits, 5½ months apart). The ONLY movement had been at the spot with the leak!!

It was so obvious what the situation was, but I guess RACV will try and find any 'angle' or 'spin' to not pay.

After I posted, the social media folks that monitor these sites contacted me in mediation. They tried to engage the claims team and told me that claims has a 1 week required response time ....BUT they never responded.

Finally after a year and lots of follow up, pushing the process myself with them inch by inch, I got an outcome. The lesson - don’t give up!

…and I have comprehensive home and contents, plus two car policies with them. Time to say goodby. Fair's fair.

In the meantime, I look forward to the media story about this situation. I think somebody could indeed win a Walkley award, exposing the devastation RACV has caused to so many.

Car insurance, no fault - have provided the other party's rego AND a police report where my car IS listed, they claim it is not and are claiming the 700$ excess. Please insure your car elsewhere! Every time I call them there's a 90 minute wait and the response pr email takes weeks, if they get back to you at all. It's now been 3 month since the accident. Do yourself a favor, get your insurance with a company that gets the facts right and reply in a timely manner

This company needs a complete management change over , I had the worst dealing with them ,took 3 months for my car to be repaired almost and the communication was poor and deceiving