Roland Opiniões 

I bought a pro Roland RD 88 stage piano couple of days ago through a local music shop. I was really happy with the keyboard but 3 times it froze where I had to turn off at the mains to restart. As you can imagine this cant happen at a live gig so decided to contact Roland. .....and there is the problem . In their wisdom they have no phone lines only a website where you have to fill out your details etc . But? That's not working properly. NO one to talk to. So...... due to VERY poor customer service I have lost confidence and decided to send back a fantastic piano
. I will then buy a yamaha CP73. As they have phone lines for help if needed. ROLAND ? ....NOT HAPPY.

Everyone knows the TB303, 808, and 909, along with later versions like the MC303. But i have a couple of old SP-808 samplers (one the "EX" version, one not), and i could not love them any more than i do. They are so underrated i can not believe it. I think they were about £1,400 when they first came out about 20 years ago, but now they are a tenth of that price second hand, and well worth either price in my opinion.
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They are the centerpiece of my studio, and if my place caught fire, i'd save those first!
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I also have the much newer TB3 synth, and the TR-6S drum machine. The TB3 is cheap, cheerful, a lot of fun, and (according to one friend that i trust on the matter) it has enormous potential for circuit bending under the hood. So all good so far, right?
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Unfortunately things are not so great with my TR-6S. I wanted something with all the modern, harder drum sounds in a real box, so that my live hardware sets were not still depending on a kick drum VST on my computer when i wanted to go hard (which is always).
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Well, the TR-6S has those sounds, but not the punch. There is something severely lacking in the volume output compared to every other piece of kit i own. I have had to boost the output signal with it's own sub-mixer to have this even heard alongside any other sound.
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So much for my brutal and dominating kick drums! And this is a brand new machine that cost me well over £300 as well.
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Not happy about that. But also, it gets it's power from USB, with no other power input option at all, and yet it can't do MIDI over USB? I have much cheaper kit that can, so why not this?
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Every time I encounter a design flaw or a manufacturing defect in a Roland product I have tried to find a way to pass my feedback on to the relevant person at Roland. The problem is there is no way to contact Roland. This means that users that would otherwise help improve the product literally for free are kept out of the picture anyway. As a result, Roland products are released and never updated. They just keep manufacturing the same flawed product over and over because they remain unaware of their own problem. In short, terrible PR. It's sad because they do have some nice products, but if your product breaks or you need to get in touch with Roland, good luck.

My particular experience: Roland A-800 Pro MIDI controller, a controller that has a myriad of usability problems that could have been improved via a firmware update. Got in touch with Roland through their forums (now defunct) and they promised to look into it and that they took customer feedback seriously. That was... 12 years ago? And not a single firmware update.

Today I received a Boss EV-30 expression pedal. Two of the screws come with a damaged head caused by the assembly operator using the wrong screwdriver or the wrong technique. The screws present very sharp edges that shouldn't be there. This is easy to repair but I don't have the exact same screws. Will Roland send me the screws? Probably not. I will just return the product and have it exchanged, though I am not convinced the replacement will not have this problem. Smaller companies are able to react positively in situations like this. I had a similar problem with Adam Audio where my Adam studio monitors had to be serviced under warranty and some of the screws were damaged in the process. Adam Audio sent me a full set of screws within days and everything was good. I very much doubt Roland would do the same so, Roland, I dare you to prove me wrong.

home to Mr Travis entitled d******d Hartnett

We love Roland for our pest control. Technician Fred is outstanding!

I had the same issue with missing parts that someone else had below. Just 2 weeks ago I bought a TD27KVX from Guitar Center and it is missing a cymbal, the hi-hat module is defective and one head was split. Guitar Center was not at fault but Roland denies that it could have been received that way!. Bottom line - waiting waiting waiting. Guess who's left holding the bag. When companies ignore customers, word on the street starts a slow steady decline in business - probably why they're owned by BOSS now.

Had a noise issue on boss katana mk2 amp sent back to Roland first time amp came back saying no issue found and speakers were still disconnected, amp still had Same issue, I sent recording of same issue in various locations told to return the amp again and was told There was. No issue and nothing they could do even though amp is still in warranty really poor service would think twice about buying boss product again amp is no longer fit for my purpose and they won't replace it.

Roland aren’t customer facing. It’s not what they do. If you are a DJ considering their products DON’T. They aren’t well built, they won’t last and they don’t care.

Roland piano Sound Vibrations..
Started a Ticket.. No support since 6 months.

J'ai acheter en ligne avec paiement paypal, un plug VST SOUND CANVAS a 115 Euro que j'ai biensur activé a l'époque, il a fonctionner pendant 30 jour, puis plus Rien version demo, j'ai alors essayer activer rien a faire on me demande 69 Euro de MAJ, sait du vole, j'ai acheter ma licence 115 euro, en osx 10.10 , on me demande 69 euro mise a jour pour la version 10.11 du pure vole, j'ai alors remis ma version 10.10 ancienne version OS , rien a faire il ne veut plus active, je les est contacter plusieur fois, il me reponde jamais a mon problème, il m'envoie des réponse type , bref a fuire pas sérieux , a éviter ... injoingnable ...

Japanese made the machine the machine is brilliant no doubt about it but left it to morons who are just waiting to make money and get customers on maintenance plan even if the machine is few years old - we'll this was my first machine and I spend £4000 on the machine already which is not even 4 years old its almost new machine -
Too much dissapointed and will not get roland or recommend roland due to after sale service -
If you can send your people to fix the machine why made it -
Embarrassment -

Aftermarket support is non-existent. Anything that requires software to function will be abandoned in less than a year. Any update - looking at you BOSS - to support newer technologies will be dragged for months to a year. Japanese quality my #ss. You’d be better off with almost any other brand. Previous owner of their popular piano and popular amp, sold now.

It’s a shame I can’t attach the whole CS interaction, comedy stand-up material right there.

I have an old Roland / Boss product that needs servicing. If the product isn't in the their product list it's impossible to get any advice or support.
Very poor customer care.

Bought a Roland Go Mixer less than a year ago, its cable broke 3 months of using it contacted Roland and. Was inform Dey don’t source this cable. On top of that Dey can’t direct me somewhere to where I can get one.
😡I want my money back!

Bought a coin and paid for via CC on 1/24/2021. Did not hear from them for at least 2 months on shipping status so I emailed them on 3/24/2021. Then I got a response from Janice Carnegie JJ1 on 3/29/2021 which said she'd look into it. That was the last time I hear from them and today is 4/1/2021. Terrible CC service. Sounds like I've been scammed.

One of the worst company to deal with, bought a printing machine from them, and every year it causes an issue, upon asking, nobody bothers to help, their engineers are least bothered with the company repute and do not come for any help, rates are really high that no one can simply afford it. Its a trap...

Bought a Roland Piano. I started using headphones for around 6 months. When I decided to play without them after this time no sound came from the instrument. I am not the first to experience this fault. If you go on youtube there are many people who have suffered the same issues with Roland instruments.
Customer service refused to help me. It's embarrassing on Roland's part - A manufacturer of musical instruments that emit no sound. Stay well clear of their shoddy pianos. Go with an alternate brand.

One star is better than I wanted to rate due to Roland UK response to resolve my order through UK based music store. I had Roland a 306VAD drum kit delivered last couple week with missing Hi-Hat unit ! It's a fatal error that is missing from the main box, and Hi-Hat is like a heart of a drum kit. Reported to the store who is currently responsibly chasing Roland UK to send the missing part. However according to the store, Roland now investigating the cause, and asked the store and me (of course) to wait for the investigation done before sending the missing Hi-Hat !! It's been couple weeks plus I play the drum like stupid drummer without Hi-Hat, and Roland UK has not indicate any resolution. Well done !

Trying to register my GR-55-GK but it doesn't show up on the product list and the QR code is worse than useless. Can't even send this without listing the wrong product. But now the drop down list is empty.
Rubbish site that doesn't list the product I bought and won't let me enquire without filling in a form that doesn't recognise my product. Useless and will make me think twice before spending money with them again. Poor.

1yr ago I purchased a XPS 30 keyboard but now its functions are not working properly. When I press the favourite button for selecting my tones its automatically go to another function. Unable to play now and there is no service center, no customer support.