Roland Opiniões 

We are a company based in the East Midlands and do signage and canvas print work. We have two companies that operate under the same umbrella namely Graphist Sign and Justcanvasprint . Prior to Christmas we were working to fulfil orders for Christmas and the New Year but encountered problems associated with our main printer. Consequently, this had ceased and halted our customer orders and therefore caused delays and losses in our business.

With regards to our printer we have a Roland VG 640 printer that we purchased three years ago. One month ago we refreshed and updated the software and ink types (Truevis 2). One month later the printer became faulty and the printer didn’t recognise “Magenta Ink” cartridge. The printer therefore didn’t print at all because of one cartridge

Unfortunately, we have had to postpone all our orders due to our service provider not providing the help we need to operate our printing machines. We have been informed that we can be accommodated in the following year on January 13th 2021. This has caused us considerable loss and stress and damage to our businesses especially to our customers. To elaborate we first contacted our service provider on the 13th December 2020 to resolve this issue and had been informed that nothing could be done until next year as stated above. We sincerely apologise for any inconvenience caused and hope we came resume our services promptly in the month of January 2021.

We advise anyone who intends to purchase or buy this product namely Roland DG UK, should carefully consider faulty issues and the service provider. We do not recommend this company and its service team as we have experienced very poor service and lost business and future customers as a consequence of this company.

Thereafter we contacted the service provider based in the UK (Clevedon). The service

I am not sure if it is arrogance or mismanagement, but Roland might have the worst service I have ever experienced. They literally make it difficult to complete a purchase.

First off, usually I am way too busy to write reviews of things, but I like to help others, and I wish that I had been warned.

I use keyboards in my job, teaching. Recently I was put in charge of making a sizeable purchase. I was leaning toward buying Rolands, but first I had some fairly easy questions about their products. The sales staff at the local stores could not help me, so I attempted to contact Roland.

For days I left messages and emails, explaining that I was attempting to purchase several of their instruments but that I needed a bit of information first. I eventually did get a hold of a person at Roland. He knew literally nothing about their products. I was told, "The best way to get technical information about our products is to check out the online forum." In other words, they advised me to sign up for a chat room, toss my questions to the wind in there, and then wait, hoping that an honest stranger would one day post a response. Incidentally, Roland would not steer potential customers to this site if they knew what customers are posting about them. The "tribe" (their name) is full of awful reviews and angry rantings written by people who use words like "Dude" and "Bruh" a lot.

After a week, my questions in a bottle had no useful responses, just expressions of support from Dudes and Bruhs, complaining about Roland "service"

I then took my situation to the next level and began calling their head office. I left many messages, as no phone at Roland is ever answered.

Finally, my persistence paid off, and I was contacted by an actual vice president in charge of something who answered my questions! However, all of his answers were wrong, and as a result I purchased a keyboard that could not do what I needed it to do. (By this point, we had bought most of what we needed from other brands.) I then had to buy more equipment to attach to the keyboard.

Presently, I am trying to get Roland to honour their warranty, as the keyboard we did purchase from them has had some problems. I do not expect to get anything resolved any time soon. I have had such an awful experience with this company, that I took the time to write this very long message to you. I have sent this story to several people at Roland, and received no acknowledgement, let alone an apology. Maybe I'll post it on the "tribe". At least I'll get some sympathy from the Dudes. And Bruhs.

Bought an electric piano from Roland 25 years ago. Still have it and it still works. That's service for you!

When I contacted Roland about the many complaints regarding their PHA4 keys, which produce unintentional clicking sounds on at first one, then two, and finally all keys, the first answer was that they had never heard of the problem.

When they received a video of the issue, they changed the answer to it being a defect covered by their warranty.

5 FP10 pianos with the same error later, the answer is now ; it is in line with the product guidelines.

Selling a product with a pervasive defect that you as a manufacturer cannot even repair, can hardly be legal.

Avoid Roland at all costs. The quality is ridiculous, the warranty solves nothing and Roland could not care less.

Meglio lasciar perdere. Settore DJ AIRA, prodotto DJ505 acquistato NUOVO da rivenditore ufficiale Musicalcentro di Cassino e ricevuto vistosamente difettato per qualità di assemblaggio pessima (un pannello risultava scollato e sollevato tanto da superare il livello dei tasti). Il venditore avrebbe potuto e dovuto notare tale madornale difetto, dato che aveva disinballato il prodotto che vendeva come NUOVO...eppure non lo ha fatto. Mi è stato chiesto di spedire il prodotto alla sede Roland per la sostituzione. Ho dovuto attendere 3 mesi e subire mille scuse da parte del venditore e di Roland circa i ritardi sulle date di consegna che continuavano a slittare. Infine, dopo molti solleciti e molta pazienza, mi hanno sostituito il prodotto che ora è senz'altro privo di grossolani difetti; ma presenta comunque alcune piccole imperfezioni di assemblaggio che a lungo andare potrebbero portare alla a me tristemente nota scollatura del pannello. In conclusione: prodotto di qualità mediocre pagato a prezzo di top di gamma, assistenza clienti Roland imprecisa e venditore molto scortese e noncurante, con cui non vorrò mai più avere nulla a che fare. Credo ci sia altro sul mercato che possa soddisfare noi clienti appassionati di musica.

Awful customer service - do not expect anything after buying with them - they have their money, and that's it!

... and its even worse. When purchasing a Lifetime Key for a synth plug-in the license verification mechanism will stay the same. It means although you have purchased the plug-in it will have to verify every now and again (I think its once a week) if your license is valid and you have to stay signed up to the cloud. Else the behavious is the same: Random noise coming out of your mix.

I have banned all Roland stuff from my DAW platform and will not use it again.

Roland/Boss do make great products I have bought 4 of their products in the past and still own 3 but on my recent purchase I bought a guitar wireless system model WL-20L and tried to register it but no serial number was found on the box on any of the stickers or the manual or even the product itself. I was also told to register my back stage pass for extra support but there was nothing there when I typed in the URL it gave me only other unrelated stuff. I clicked on email support and before you can do that you get asked FAQ and you have to go through loads of questions it would take all night and I dont have the time of all this. Pity their reputation is let down by poor hard to access after sales support.

Having had my sons PM-100 Amplifier fail on him last April we waited for our local music shop to reopen after the lock down for the warranty repair . The amp was delivered June 16th and as of today July 29th is still waiting in the shop for Roland repairs as they have not re-opened . As most places of business in the UK are now open following government guidelines , I wonder why Roland repairs is not . As my son also has a Roland drum kit I wish I had read these reviews before we spent all that money,their customer service is not filling me with confidence.

Peut respectueux de leur clients.

Impossible de les joindre pour leur poser une question simple.
Je leur ai adressé un mail et ils m'ont envoyé valser.
Certains de leur produits toujours en vente ne sont pas référencés.
Pour les joindre il faut d'abord acheter un produit et on ne peut que parler de ce produit. Donc impossible de se renseigner avant achat.

Bref je n'apprécie pas ces manières.

Salve ho acquistato una tastiera usata esteticamente in buone condizione . Si tratta di una Roland EM-55 Però il venditore non mi ha fornito del manuale L'Ho trovato su internet scritto in Inglese E siccome il flop disk non mi legge i fili lo vorrei magari sostituire con un lettore USB . Desidero sapere quale modello è più adatto alla mia EM-55 E e se cosa fare per avere il manuale scritto in Italiano grazie

TERRIBLE!!!! I've called their parts department at least 10 times in the past several months and left messages with my phone number and email and I have NEVER received a return call! I just need a part because my piano got damaged in an overseas move (it still sounds great but the pedals do not work). I live hundreds of miles from the nearest repair shop so I cannot get it repaired. If I can't get the part then I will purchase a new piano ... Which WON'T be a Roland because if poor customer service. I am disappointed because we like our RP 401R and will be sad to get it replaced.

I was considering purchasing quite an expensive Roland product, I had a few enquiries regarding the music equipment and emailed customer service in hopes of getting some operational information that I couldn’t seem to find ANYWHERE. No response at all.. I read further into peoples customer service experiences with Roland and there doesn’t seem to be a lot of positive. So I’ll be looking to buy something similar from another company.

It is with great sadness that I have to highlight the seemingly poor build quality with Roland products. As a composer and writer of music, I had hoped for the latest MC-707 Groovebox to be perfect as my JUNO Gi was some ten years back. However it seems quality control, has unfortunately taken a plunge into oblivion. My product came with an misaligned casing, in simple terms, it had an over hanging lip around the outer edge on one side, and was flush on the other, essentially hadn't been screwed down properly.

In addition to the poor manufacturing and build. Key rotary components also highlighted the cheap quality Roland has gone down with important elements. The FX PRM knob has a clear LED around it. This should be static and not move, however it does on mine, once again cheap parts and no QC.

And lastly the customer service is all about global disaggregation, and cilos, no one from Roland in the US wants to help, they just fob you off, "Speak with your own country", is this really global customer care?. And this is where the public should read this paragraph and consider your next choice when building your studio.

Great company. I've been a user for years.

This is based on the Roland Cloud subscription service. In theory this is a decent deal for access to all the software, but for UK customers the rates are expensive compared to other countries and don't expect any support to be provided by Roland Cloud. The customer service is non-existent, I have never received a reply to any of my enquiries and I've been paying £18.95 a month for well over a year. Compare that to Arturia who respond within the day and even chase up outstanding issues to ensure they have been resolved and I am happy.

The plugins that I now "own" having paid over a years subscription and selected them within my account still require regular authentication so I'm not sure how that works when I should now own them forever. They also offer great discounted deals to new customers which is a little insulting to those who have been paying full price for quite some time now. New software releases are infrequent and they should provide far more patches for the instruments than they currently offer.

An overpriced selection of excellent software reproductions of classic Roland gear, but with negligible customer support available.

Ho acquistato un pianoforte Roland CB603, e già provandolo, mi ero accorto che la tastiera aveva molti più pregi di quelle di altre marche. sopratutto considerato il prezzo. unica pecca è l' app piano partner che
potrebbe essere riempita di funzioni e migliorata graficamente.
per esempio Yamaha, ha un tool per trasformare mp3 in spartito musicale.

Grazie Roland

bought ex-demo TD-30 through ucanplay.org. came with one port not working. it was then agreed with Roland to contact me for a fix.
after a month later, no one from roland nor ucanplay contacted me even though it has been agreed for Roland to pick this up.
it's quite sad.
i would never buy a roland again.

Rated as 1 start because unacceptable experience, and unreasonable although no rude conduct. Didn´t expect this from a big name as Roland.

Terrible customer service and website.

I try to register one of my products but i do not know if the registration was complete cause i cannot login into my account, and this problem with the login it´s been already going on for weeks.

Also trying to contact them for a simple question about one of their products it´s very complicated and if contact them by email, it´s not sure they will answer you.

Once i finally contact them, they told me that they are not responsible for the products they distribute so they recommended me to contact the brand or the company i got the product from.