I could not log onto the online portal to book my delivery date. Phoned the office on two occasions both days their portal was also down. Third day tried and i got onto book date online. Stating 21st... Ver mais
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The shed itself is great. Confusion over booking 'delivery date' (which apparently meant 'collection from Shire date') meant it was delivered a few days after I expected. Few bare patches of dipping... Ver mais
A empresa respondeu
The shed was delivered per order, on 3rd July. Unfortunately the roofing felt was not delivered, and after chasing the company , the felt was sent out last week, but only arrived today (13th). No real... Ver mais
A empresa respondeu
The quality is very good, but delivery was late also two panes of glass were broken, overall very pleased with the way the after sales dealt with problem
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Informações de contacto
Shire, Brigstock Road, Wisbech, PE13 3JJ, Reino Unido
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3,3
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2 mil opiniões
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Respondeu a 97% das suas opiniões negativas
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Shed Delivered On Time Really Easy To Track
Full updates on delivery & the tracking system was great! The driver was polite & helpful too, unloading exactly where I asked quickly!
12 de julho de 2026
Resposta da Shire Garden Buildings
Thank you for your wonderful review! We're delighted to hear that your shed was delivered on time and that you found our tracking updates helpful. It's great to know our driver was polite, helpful, and able to place the delivery exactly where you requested. We really appreciate your feedback and hope you enjoy your new shed.
Missing parts and wrong sized glass clearly no quality control
my wooden greenhouse was delivered in mid April this year. i have had numerous deliveries to correct missing parts , incorrect glass size and i am still waiting for the final bits to finish off my greenhouse 3 months after the initial delivery. in the meantime some of the wooden members are starting to warp because the green house is only partially glazed, making it difficult to fit the glazing. Customer services are always pleasent to talk to and but i doubt whether the Shire team actually know what they are doing.
11 de julho de 2026
Resposta da Shire Garden Buildings
We're truly sorry to read your review and sincerely apologise for the experience you've had.
We completely understand how frustrating it must have been to receive missing parts and incorrect glass, followed by multiple deliveries over such a long period of time. We appreciate that this has significantly delayed the completion of your greenhouse, and we are very sorry for the inconvenience and disappointment this has caused.
We also understand your concerns regarding the timber now that the greenhouse has been left only partially glazed. This is certainly not the experience we want any of our customers to have, and we genuinely apologise that we've fallen short on this occasion.
While we're pleased to hear that you've found our Customer Service team pleasant to deal with, we're sorry that the overall experience has left you feeling let down. Your feedback has been taken seriously and shared with the relevant teams so we can understand what went wrong and work to prevent this from happening again.
We sincerely apologise once again and appreciate your patience while we've worked to resolve the outstanding issues.
Shoddy customer service.
Shoddy customer service.. ordered 3 weeks ago let me know 3 days before that they couldnt make the order and then when i tried to contact no response.. earliest delivery was rescheduled nearly 2 months later? Cancelled and got a refund not good enough.
11 de julho de 2026
Resposta da Shire Garden Buildings
Thank you for your review. We are very sorry that your experience did not meet your expectations.
Unfortunately, an unexpected machinery breakdown at our factory meant we were unable to fulfil your order as originally planned. We appreciate that notifying you just a few days before your scheduled delivery was disappointing, and we understand your frustration, particularly as you had already made arrangements to receive and assemble the product.
We regret that the revised delivery date was not acceptable and that you chose to cancel your order. Your refund has been processed, and we sincerely apologise for the inconvenience caused.
Your feedback has been noted and will be shared with the relevant teams as we continue to improve our communication and service.
Delivery driver was great.
7 de julho de 2026
Resposta da Shire Garden Buildings
Thank you for taking the time to leave us a review. We're delighted to hear that your delivery driver provided a great service. We'll be sure to pass your kind comments on to the team. We hope you enjoy your purchase and look forward to serving you again in the future.
Dangerous product, poor customer service, non-existent quality control
Ordered a playhouse from here (via Shedstore)
We were missing numerous parts; all of the windows, the door latch, and the roofing felt was not long enough to cover the roof
Rather than allowing the playhouse to become damaged in the torrential rain forecast overnight, we purchased some additional roofing felt
We contacted shedstore to ask for the windows and door latch, and to ask for the additional roofing felt to be reimbursed.
They took 5 days to get back to us (3 of which being working days).
Shires, and Shedstore, refused to reimburse us for the roofing felt, when our alternative option would’ve been to let the playhouse receive enormous amounts of rain, which would’ve needed to dry out and would’ve risked damage
Outrageously poor customer service and quality control. Stay away from this company, they are not serious and there are so many better options. Please, please heed my warning
On top of that, the playhouse itself is poorly designed, with numerous long, sharp screws protruding through the roof into the interior - dangerous for children
These guys want your money and have no care for the service or product delivered
2 de julho de 2026
Opinião espontânea
Resposta da Shire Garden Buildings
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We sincerely apologise that parts were missing from your playhouse on delivery. As soon as the issue was reported to us via your retailer, replacement components were arranged and dispatched as quickly as possible.
We appreciate your concerns regarding the additional roofing felt you purchased. While we were unable to reimburse this cost, as it had been purchased before we had the opportunity to assess and provide a remedy, we understand why this was frustrating.
We also take comments regarding product quality and safety very seriously. Your feedback has been shared with our Quality team for review and investigation.
We value all customer feedback as it helps us improve both our products and our service, and we are sorry that on this occasion we did not provide the experience you expected.
Building a summer house
The two men who came and assembled the summer house were very good.They worked so hard and the heat was really bad.But they got it done and cleared everything up so there was nothing left to tidy up.
30 de junho de 2026
Resposta da Shire Garden Buildings
Thank you so much for taking the time to leave us such a lovely review.
We're so pleased to hear you're happy with your summer house, and we'll be sure to pass your kind comments on to the installation team. They really do appreciate hearing when their hard work has been noticed, especially in such hot weather!
We hope you enjoy your new summer house for many years to come.
If I could give 0 stars I would
If I could give 0 stars I would! the delivery driver was rude and nasty to me at my door.
Very poor service. Do not recommend.
10 de julho de 2026
Opinião espontânea
Resposta da Shire Garden Buildings
Hi Kayleigh,
We're very sorry to read your review. The behaviour you've described is not the standard we expect from our delivery team, and we sincerely apologise for the upset this has caused.
We take feedback like this seriously and are investigating the matter internally with the driver so we can establish exactly what happened.
Thank you for bringing this to our attention, and again, we're sorry that your experience with us fell short of expectations.
Great price quality products
Communication through the emails was quick and easy for supplying the new parts that I needed?
got a great price with delivery exactly when they said it would be
very helpful driver
Would buy again from them
6 de julho de 2026
Resposta da Shire Garden Buildings
Thank you, for your fantastic review! We're so pleased to hear that you found the ordering process quick and easy, and that you were happy with the price, quality, and delivery. It's also great to hear our driver was helpful. We really appreciate your kind words and look forward to helping you again in the future.
Good but assembly should be improved
I bought one of the Honeysuckle Corner Arbours and found it reasonably easy to assemble. However, I would make two suggestions-
I found it impossible at step 12 of the assembly instructions to screw 8 x 60mm screws (two for each roof bearer) into the central 34 x 34 x120 roof frame finding that the screw shanks collided inside the frame. I overcame this by, instead of following the instructions, screwing a small metal 90° angle bracket across these two parts at the lower edge which provided a stronger and more reliable 90°connection. I would offer this as a significant improvement to this part of the assembly instructions.
Secondly, the upper cut edge on each Window Panel is rough and looks bad so I salvaged the equivalent piece from a different Arbour (that this one replaced) to provide a neater and more comfortable edge.
9 de julho de 2026
Opinião espontânea
Resposta da Shire Garden Buildings
Thank you for taking the time to leave a review and for sharing such detailed feedback.
We're really pleased to hear that you found the arbour reasonably straightforward to assemble. We also appreciate you highlighting the areas where you think the design and instructions could be improved.
Your comments about the roof bearer fixings and your alternative solution are genuinely useful, and we'll make sure these are passed on to our product team to review. The feedback about the finish on the window panel edge is also appreciated, as it's exactly the kind of detail that helps us improve future products.
Thanks again for your suggestions, and we hope you enjoy your Honeysuckle Corner Arbour for many years to come.
Responded to queries quickly
Responded to queries quickly, tried to resolve any problems
4 de julho de 2026
Resposta da Shire Garden Buildings
Hi,
Thank you for taking the time to leave us a review. We're pleased to hear that you found our team responsive and that we were able to work with you to resolve any issues you experienced.
We really appreciate your feedback and your support. If we can assist you with anything in the future, please don't hesitate to get in touch.
Poor service
When it come the driver was rude and the base panel was broken. After calling this was dealt with. Then no acrylic for the windows and door was missing when I called and complained they delivered some but still 3 missing. One of the acrylics was broken too. I had to call a different time again. Also the felt for the roof come to short so had to wait even longer to do this and house ended up leaking during the storm last week. Overall so disappointed but after several phone calls and a sad little girl on her birthday we finally built the house and was satisfied
5 de julho de 2026
Resposta da Shire Garden Buildings
Hi Hannah,
Thank you for taking the time to share your feedback. We are very sorry to hear about the number of issues you experienced with your playhouse order, especially as it was for your daughter's birthday. We completely understand how disappointing this must have been.
We're pleased that our team was able to arrange replacement parts, including the base panel, felt and acrylic windows, although we sincerely apologise that it took multiple deliveries to get everything resolved. This is not the level of service we aim to provide.
We appreciate your patience throughout the process and are glad to hear that the playhouse has now been built and your daughter is able to enjoy it. We hope it brings her many happy memories.
Delivery slot was given as 10-2
Delivery slot was given as 10-2
When I queried no delivery and no contact over an hour later than my time slot I received a snotty email reply from Lilly Terry. Saying the time slot was an estimate and that delivery time was 8 - 8. And my shed would be delivered some time that day! What is the point of a delivery slot if it doesn’t mean anything. My shed was delivered at 7.30pm. Having my son in law and grandson take a day off work and the delivery at 7.30 at night is ridiculous. It must have been obvious my delivery was going to be evening. Why not say that?
Very poor communication and customer service
2 de julho de 2026
Resposta da Shire Garden Buildings
We're sorry to read that you were disappointed with your delivery experience.
We completely understand your frustration, particularly as your estimated delivery window of 10am–2pm was significantly later than expected. The time slot provided the day before delivery is an estimated arrival time based on the driver's planned route. However, factors such as traffic, unloading times and unforeseen delays can unfortunately impact these estimates, which is why our deliveries operate within an overall delivery window of 8am–8pm.
We appreciate that, in your case, this meant family members had taken time off work unnecessarily, and we understand why this was frustrating. We also apologise if our email response came across as abrupt, as this was certainly not our intention. We always aim to provide helpful and courteous customer service.
Your feedback regarding communication has been noted and will be shared with our logistics team, as we recognise that customers should be kept informed when significant delays occur.
Quick response to question.
4 de julho de 2026
Resposta da Shire Garden Buildings
Thank you for taking the time to leave us a review. We're really pleased to hear that you received a quick response to your question. We know how important it is to get answers without having to wait, so it's great to hear we could help.
We appreciate your feedback and hope to assist you again in the future!
I wouldn’t even give these 1 star but…
I wouldn’t even give these 1 star but had to , to be able to write a review. Recently ordered a £600 shed through wickes website, to find out these people do the shed. Day of delivery, the guy drops numerous extra large heavy slats on my doorstep, I have a disability and am unable to physically carry all this in . I was told , company policy doesn’t allow them through the door. I had to pay a neighbour to carry it all through. They’ve brought the wrong shed. So need it picking up. Go to wickes to get told only shire can pick up. 2 weeks later they come and the shed unbuilt is obviously in the garden! He tells me he can’t take it. I need to get it out ! The manager is unprofessional and very rude and the company policy is a joke! They are quick to take my money but now don’t want to take the shed because it’s in the garden. Where it was going to be going . No resolution just told to get someone to carry it out for me . Again I have a disability and have proof. I would warn anyone against using them . They are thieves in my eyes and don’t care about their customers
I have recieved a long pointless reply
No solution just excuses.
You dont state at the time of ordering that it gets dropped off in the street at your curb and you dont state nobody will collect if its in the garden , where a shed is supposed to be. Nothing is stated until after you have the money!!!!!
You let people order, its stated 10 days hence why i ordered it , it then turns up 3 weeks later which was the first issue, you take their money then all this becomes apparant. Knowing not many people can carry things like this..when i called your company and spoke to a girl about collection there was no mention of me taking it all to the curb , it then took 2 weeks to send someone , who doesnt take it!! Your company is disgusting on how it treats customers. Your delivery man was told it was at his discretion, but he clearly did not want to do any work,as it was a hot day so after being told 3 times , it was at his discretion,the manager decides oh no dont go through the property. I heard the phone call..! He could of retrieved it but chose not to . Your company and this country and its stupid thieving policies are ridiculous and dont look out or care for their customers . I will make sure i post all over social media about this to try and make sure you stop scamming people. You still have my money but the order has been cancelled. You choose not to collect so your stealing my money, Anyone reading this
Beware they will take your money and give you no help or respect as a paying customer
7 de julho de 2026
Opinião espontânea
Resposta da Shire Garden Buildings
We're sorry to read that you've been left feeling so disappointed with your experience.
We appreciate that this situation has been frustrating, particularly given the difficulties you've explained regarding your disability.
Prior to your delivery, we sent several communications confirming what to expect, including that our delivery service is to the front of the property/driveway where access allows, and that our drivers are unable to carry products into customers' homes. This policy is in place for the safety of both our customers and our delivery team and is applied consistently to all deliveries.
Regarding the collection, our collection service operates from the same accessible delivery point. As the building had been moved into the garden, our driver was unfortunately unable to retrieve it. We do understand this was particularly difficult in your circumstances, however our drivers are unable to enter gardens or dismantle, move or carry products from locations beyond the agreed collection point.
We are sorry that you feel the service you received from our team was unprofessional, as this is certainly not the standard we aim to provide. We will review your feedback internally.
While we appreciate this is not the outcome you were hoping for, we do hope this explains why our team was unable to complete the collection under our delivery and collection policy.
Greenhouse nightmare
Avoid buying a greenhouse from this place, mine arrived finally after delays, its been nothing but a nightmare, a lot of the wood is warped, the screws are too long so they come out the other side, I've had to buy items myself just to get it to fit right, we get to the windows and again aren't built straight, wonky, windows won't slide in because of it, arrived with a damaged panel, no pre drilled holes not even one, even the little metal clips that are supposed to have holes in them to fit didn't have them, so left with a greenhouse that's just sat in my garden and we cannot build it.
I bought it because of the glowing reviews but I honestly fear they are fake, its such shoddy workmanship, nothing is straight everything is warped, wrong screws, no pre drilled holes ANYWHERE its such a nightmare, you need sooo many tools just to get it put up and then you have to buy extras to fit it together because they sent the wrong items, just avoid it, because im trying to explain and show their customer service just how bad this is and they do not care at all, im worried im going to be stuck with it and ive wasted soo much money, ill post pictures in my other reviews if you'd like to see just how bad it is.
3 de julho de 2026
Opinião espontânea
Resposta da Shire Garden Buildings
Hi Liana,
We're sorry to read that you're unhappy with your greenhouse.
Throughout our correspondence, we reviewed the photographs you provided, requested further images where we needed additional information to accurately assess the issues, and explained our technical findings. We also confirmed that we were happy to replace the damaged panel you initially reported and, when you advised you no longer wished to continue with the installation, we offered the option of returning the greenhouse for a full refund through your retailer.
As the greenhouse was purchased from Norfolk Sheds, your contract of sale is with them. We've therefore asked that you contact your retailer so they can arrange the return and refund with us.
We're sorry that you remain dissatisfied and will, of course, work with Norfolk Sheds to ensure the return is dealt with as quickly as possible.
Resposta da Shire Garden Buildings
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with us.
It's great to know that our delivery team made a positive impression and that you found our customer service friendly and helpful. We work hard to provide the best possible service from start to finish, so your kind words really do mean a lot.
Thank you for choosing us, and we hope to welcome you back again in the future!
Good quality buildings
Good quality buildings. Excellent designs. However on the two buildings I have had, there has been one piece missing and the wrong beading pack for the windows. The delivery time for the second building was long and then changed at the last minute.
Despite the above, the quality of both the buildings and the delivery itself, is high.
3 de julho de 2026
Resposta da Shire Garden Buildings
Hi,
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that you're pleased with the quality and design of both of your buildings, and that the deliveries themselves met your expectations.
We're very sorry to hear about the missing part, the incorrect window beading pack, and the changes to your second delivery date. We completely understand how frustrating that must have been, especially after waiting for your order, and it's certainly not the experience we aim to provide.
We really appreciate your patience and your balanced feedback. Comments like yours help us identify where we need to improve, while it's wonderful to know that the quality of our buildings has still left a positive impression.
Thank you again for choosing us, and we hope you enjoy your buildings for many years to come.
Resposta da Shire Garden Buildings
Thank you for your feedback. We're sorry to hear you had to cancel your order because it wasn't going to be ready in time. We understand how disappointing that must have been, especially if you were working to a specific deadline. We sincerely apologise for the inconvenience caused and appreciate you taking the time to share your experience. Your comments have been noted and will be used to help us improve our service going forward.
Shire summerhouse
Was not informed at order stage that the Summerhouse would be incomplete. Damaged on arrival. Still waiting for missing parts, nearly 2 months later. Quality of building very poor for the money. There is NO complaints department, what company doesn't have a complaints department? Customer service is dismissive. Letter written to head office not replied to.
Need I go on, still waiting for something to be done. Would NOT recommend Shire.
6 de julho de 2026
Resposta da Shire Garden Buildings
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand your frustration. Receiving a damaged component on delivery, followed by missing parts and delays in receiving them, is not the standard of service we aim to provide.
We appreciate that this was made even more disappointing by the lack of communication around the stock shortage before your order was delivered. While we did arrange a replacement for the damaged floor promptly and dispatched the finials once they became available, we recognise that the overall experience fell well short of your expectations.
We're also sorry to hear your concerns left you feeling unsupported. Customer feedback is taken seriously, and we're disappointed that we've given you the impression otherwise. Your comments regarding the product quality, communication, and complaints handling have been noted and will be shared with the relevant teams for review.
Thank you again for your feedback, and we sincerely apologise for the disappointment and inconvenience caused.
Shire shed - Well it was brought on a pallet and put…
Well it was brought on a pallet and put on our driveway I guess that was ok for a couple of days. The shed itself is ok but some parts of it the slats are apart and not falling in line with the others. Also one side of the shed is a completely different colour than the rest of the shed. Just as well we are going to paint it.
3 de julho de 2026
Resposta da Shire Garden Buildings
Thank you for taking the time to share your feedback. We're pleased to hear you're happy with the shed overall, but we're sorry to learn that some of the timber slats weren't aligned properly and that one side was a different colour to the rest. We understand how disappointing that must have been, especially when you were expecting a consistent finish. Timber is a natural product, so some variation can occur, but it certainly shouldn't detract from the overall appearance. We appreciate your comments and will share them with our supplier to help improve quality. Thank you again for your review, and we hope you enjoy your shed once it's painted.
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