Jeanette Phillips has been absolutely wonderful, everything we asked for Jeanette would help without any hesitation, phoned back at the times we asked and sorted all our problems out. Thank you so muc... Ver mais
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Leia as opiniões dos outros
Advisers very helpful kind and patient. Nothing too much trouble. Can’t praise their work enough. Excellent service and good value for money. Allows us to receive money towards so much medical help an... Ver mais
A empresa respondeu
This is the only company that has always paid out my claims straightaway, no complicated process, no endless producing supporting paperwork and then waiting weeks for payment. This insurance is one... Ver mais
A empresa respondeu
I spoke to Ann Taylor who was very helpful and professional in addressing my queries. Ann clearly explained to me how the scheme worked and how to access certain services that are available to me. T... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Simplyhealth
Escrito pela empresa
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessInformações de contacto
Andover, Reino Unido
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,4
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
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Hopeless app. Even worse since its update.
Simply Health is a misnomer. There's nothing simple at all!
The website offered Touch ID some time ago, but it never recognises mine.
Today it demanded that I update its app. So I did. I hoped it would improve it. Joke!
Today it told me that my password wasn't secure enough, and I must revise it. I tried that, but it refused to accept my new password even though I'd followed all the normal rules on length character style etc.
14 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Wizard,
I'm sorry to hear of the difficulties you've experienced since you were required to update our app.
As with any app, they do need to be updated from time to time so that any enhancements and bug fixes can be implemented. Touch ID is still available but this is usually something the end user has to set up on their phone or device and is out of our control.
In regard to you being asked to update your password, this is something we have asked all policyholders to do in order to strengthen the security and protect customer data.
If you would like us to look into your concerns further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Perfect Customer Service
My call was answered and connected promptly.
My advisor SERENA was immediately encouraging and helpful. A kind voice and demeanor .Serena was very professional,answering understanding and coordinating my many questions. No push to complete and very clear in explaining my available policy funds . A perfect Customer Service experience with a most competent advisor, thankyou Serena
21 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Annecherrie,
Many thanks for your amazing review and it's wonderful to hear how happy you were during your call with Serena. I'm pleased you found her to be so helpful and competent. Your kind words have been passed to Serena and her manager and I'm sure they'll both be very pleased to read your comments.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Your staff was very helpful i would…
Your staff was very helpful i would give them 10 out of 10
19 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi John,
Thank you so much for awarding us with five stars, it is very much appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Query answered quickly and as I hoped
21 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Lee,
Thank you for letting us know you are happy with the quickness in your query being answered. Thanks also for the five stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Health Essential….
Welcoming, fair and helpful.
Simple straightforward claims process.
Highly recommended.
24 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello ernestsailor,
Thanks you for awarding us with five stars and letting us know how happy you are with the service we provide.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Failed this time but saved by a Knight
Normally I have no problems at all with simplyhealth...but this last claim kept getting pushed aside and not addressed. I've had to resort to private treatment as without it I could loose my sight. It has completely wiped out my savings. So anything I can get back is v v important. Its stressful as I am a pensioner on a limited income. Today my Knight in shining armour was Sam Edmunds and he took it on himself to sort the claim. He on his own deserves 5 stars. The others who passed this aside not so much.
20 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Hazel,
Thank you for your honest review and I'm sorry you felt let down on the service you received regarding a claim.
I am so pleased that Sam was able to save the day for you and get your claim approved.
Sam and his manager will be absolutely delighted to read your comments regarding his actions.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply health I find is an excellent company to join.
The treatment I receive for eyes, feet, teeth, is paid by direct debit which almost covers for these treatments. I feel safe knowing Simply health is there for me.
20 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Rosemily,
Many thanks for your wonderful review. I am so pleased you feel safe with Simplyhealth and it's great that we're able to help support you with your everyday healthcare costs.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Needed to add to plan.
Needed to add to plan.
Quick, easy and simple to do with agent online.
20 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Trevor,
Thank you for awarding us with five stars and I'm pleased to hear your interaction went smoothly.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very helpful
Małgorzata was very helpful and was able to solve my problem quickly and effectively.
20 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello,
Thank you for leaving us a lovely five star review. I am glad you found Malgorzata to be very helpful and your query resolved. Malgorzata and her manager are aware of your comments and will be very pleased.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I have requested a claim to be…
I have requested a claim to be processed earlier and a lovely lady Malgorzata helped process earlier
19 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Aga,
Many thanks for sharing your experience of interacting with Malgorzata. I'm so pleased to hear that you were very happy with her help. Your kind words have been passed to both her and her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Best ever
This is the only company that has always paid out my claims straightaway, no complicated process, no endless producing supporting paperwork and then waiting weeks for payment.
This insurance is one of the best I ever had. I wish they could all be like that.
19 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Monika,
Thank you so much for your wonderful review. I't great to hear you find our claiming process so straightforward and with no complications. Thanks for awarding us with five stars too.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Login issues resolved quickly
I was having login issues but Katie on the chat service was able to sort this for me and update all documents so I was able to log in sucessfully.
She also helped with another question I asked about hospital says. She knew her stuff and was very good.
18 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Sara,
Many thanks for your wonderful five star review and letting us know about your experience of chatting with Katie. I'm so pleased Katie was able to assist you with your query and help you so promptly.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Fantastic
Fantastic , helpful and great value for money . Have been a customer for over 20 yrs , would highly recommend 👌 👍
28 de julho de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Tracey,
Thank you so much for you great five star review and your long-standing membership with us. I'm really pleased we're able to help support you with your everyday health care costs.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I telephoned the helpline and talked to…alan
I telephoned the helpline and talked to Alan, who was polite and explained in detail my misunderstandings of submitting my health claims,
The finial explanation after an inolved but patient discussion, was clar precise and information, Thank you David,
17 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello David,
Many thanks for your wonderful review review and it's great to hear you had a lovely interaction with Alan. I'm pleased you found him so polite and clear in his explanations. Alan and his manager have been made aware of your comments and I'm sure they will be very happy.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply useless..
Simply useless... My registration cannot be completed due to incorrect details. I contacted simplyhealth and after a long time on hold I got through to a miserable advisor who said "my registration is incomplete"... I know that hence my phone call. But they couldn't do anything about it. So I filled out a website request which claims a 48hr response, 4 days later I got a reply to say that simplyhealth had an incorrect date of birth, this has been amended and should work... great... so I log in and still get the same error. An absolute waste of time just to claim back for an eye test.
17 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Badger,
I'm very sorry to hear of the difficulties you've experienced.
So that we can look into your concerns further, please contact us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please make reference to this review and attach an image of your receipt so we can process your claim.
Kind regards
Esther
Customer Relations
Simplyhealth
Good advice and guidance
Good advice and guidance. Happy to explain all details required .
Great service today 😊
17 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Zena,
Thanks so much for your lovely five star review and it's great to hear you were happy with the service you received today.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Good prompt repayment but recently they…
Good prompt repayment but recently they decided to change log ins and I had to change my password which I didn’t want to do.
11 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Lisa,
Thank you for your honest review.
We have asked all of our customers to change their passwords to enhance the security of their personal data.
I can fully appreciate that you hadn't wanted to do this, but I hope you can understand that it was in the best interest of all of our customers.
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I’ve been paying into this for a long…
I’ve been paying into this for a long while now and I’m going to cancel as what you get back now is a percentage of what you get charged as for example I just had dental work which cost £1800 and I’m getting back £110 bearing in mind I’m paying £29 a month
15 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Catherine,
I'm sorry to heat you're thinking of cancelling your policy due to the amount you can claim back compared to what you pay.
Please contact our Customer Options team on 0330 102 5335 between 9am and 5pm Monday to Friday to discuss whether there is an alternative plan more suited to your needs.
Kind regards
Esther
Customer Relations
Simplyhealth
So hard to claim terrible time scales…
So hard to claim terrible time scales no help at all
14 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hello Aaron,
It's disappointing to hear you are unhappy with our claiming process and the timescales.
In order for us to look into the concerns you raised, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code.
Kind regards
Esther
Customer relations
Simplyhealth
Help with my claim
I have had a problem and simply health and they have dealt with it immediately thanks to the wonderful Emily thank you so much such a pleasure to deal with this member of staff
14 de agosto de 2026
Opinião espontânea
Resposta da Simplyhealth
Hi Mr & Mrs Bush,
Thank you so much for letting us now about the service you recently received from Emily. It's wonderful to hear they were able to deal with your query immediately. Emily and her manager are aware of your review and are delighted.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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