Warners have made changes to format this year still good but not as good as before.

The staff at Cambridge transfer very abrupt as are tour coach was held up by a rta. Top marks to all drivers for getting us home safely.

Everything was perfect.Hotel room very very nice,driver very good,kind for everything and I can say Im very happy with that holiday

What a disappointing trip. Where do I start? Firstly we were due to be collected from home at 2.15 am on Sunday 21 September. The taxi driver was ringing our doorbell at 1.45am. Fortunately we were ready but when my husband told him he was early, he said he was told 1.50 am. He dropped us at John Lewis in Norwich at 2.20 and the bus wasn’t there so I asked if we could waiti in the taxi until the bus arrived. He said no and put us in the doorway of the shop and disappeared. The bus arrived 10 minutes later and I told the driver(Phil) who got on the phone to Mark to tell him of our complaint. After collecting passengers in Norwich and Newmarket we head to Thurrock services where we changed drivers. Ady our new driver was very good but he hadn’t done this trip before and we spent quite a long time waiting for him and Phil to sort out paperwork. When we arrive at the boat we were greeted and shown to our cabin. The ship was lovely and the food was outstanding. However there was no forward planning for any of our excursions and we didn’t receive any itinerary details until the Tuesday morning. As Ady hadn’t done this area before we needed a member of the ships entertainment staff to accompany us. She took us to a central point where we had to meet up again then left us. There was no information about the places we visited apart from the map. Due to this being breakfast lunch and dinner we were vey restricted to the time we had in each town we visited as we had to be back especially for lunchtimes plus we were also restricted by sailing times. I am aware this was the first time you have done this cruise but I felt is was very poorly organised.My other observation was that the coach used was very cramped between the seats ie no leg room. This was particularly noticeable on the return journey whick took 16 and a half hours then our taxi was late to collect us to take us home so we travelled for17 hours from leaving the ship to getting home. Very disappointed with this tour

Driver was fantastic,so helpful,tried really hard considering coach had broken down before collected.
Weymouth Jurassic coast amazing.
Hotel very welcoming, staff waved us off.

Well where do I start...we got picked up at Diss and headed to Cambridge to get main coach unfortunately the driver decided he was to ill to continue so had to wait for a replacement driver, the poor guy had never done this tour before and didn't have any clothes only what he was wearing.
Arrived at hotel it was absolutely chucking it down with rain..no one to help with luggage there were 90% elderly on the bus so my husband and I helped them,one poor man fell up the stairs thankfully didn't hurt himself..Hotel looked grand from the front but the part where rooms were was depressing..all ashtrays were over flowing as you come into reception, in fact they all were throughout and stayed that way for majority of our stay...The rooms were OK although I think we had the creakiest bed ever. THERE WAS NO ROOM SERVICE AT ALL..we helped ourselves to fresh towels and toilet paper, luckily we found a store cupboard that wasn't padlocked!!
Cooked Breakfast wasn't very hot this was the same for evening meals.
1st trip out ..Glasgow shopping for 5 hrs! :(
Trip to isle of Arran...mess up with ferries, was ment to be a trip around island but driver decided to cut across as he didn't like the small roads ..didn't stop anywhere no view points no stopping at the museums we passed ..just a quick drive then back on ferry, we even caught the earlier one.!
Trip to isle of Bute...got the ferry no problem, husband and I decided we wouldn't go with the others around the island just as well as it was half day closing so we managed to visit a cpl shops before they shut unlike the rest on their return ..
One day we decided not to go on the day tour but got a taxi into Prestwick which was lovely SHOULD BE INCLUDED IN HOLIDAY.
Speaking to a cpl from coach who went to this hotel Adamton Manor Hotel saying how lovely the food was ..well im not sure what happened in a year but wasn't good ..there was burgers on one night and nxt night chilli which was the leftover burgers from night before..my husband had it and there were big bits still in it ..the sausages left from Breakfast was used in this kinda stew we had..the Apple Crumble was so gloupy no-one could get it off the spoon the custard was runny and tasteless...there was rice pudding one night..it mustve been decent because it was gone so quick most didn't get any.
The fruit platter consisted of few bits of melon every night along with the same
tiniest pieces of carrot cake and brownies.The staff were reaching over clearing plates while we were still eating..Rude!!
All in all the food was ÐREADFUL!!
For me the highlight was Gretna Green on way home ..was not on itinerary but was lovely unfortunately we didn't have long there which was a shame.
This was our first coach holiday and we were told by the others not to let it put us off..they agreed it was the worst they'd been on and they go every yr.
Well we will see, MAYB we will try one more.

The holiday was lovely. The Hotel in Keresley was a delight. Clean, food was good, drinks very reasonably priced. The places we went were very nice, some I have been before, but the extras Warwick & Coventry, and the Severn Valley Railway was a lovely experience. Stratford upon Avon, as a Warwickshire lass, was an eye-opener, and most enjoyable. I have been to Ironbridge & Blists Hill, four times now and never tire of them. Lastly our coach driver ( Mike, brought in from Sleafordian Travel)was laid back and made the whole holiday a relaxed affair.

Included Sightseeing and Entrance Fees.
I was picked up from the door, and then taken on a longish trip to collect other passengers, but this was okay and was expected.
I was pleasantly surprised by the size of our room in a lovely hotel, The Royal Court. Breakfast was a bit haphazard, due to staff shortages but dinner was fine.
The trips out included the entrance fee to the Blist Hill museum and an hour's steam train ride, and stops in Warwick, Ironbridge Gorge, Bridgnorth,
Stratford upon Avon, and Coventry.
All in all, our first trip but really good value for money.

The hotel was lovely and we had good food .Staff at the hotel were very helpful,a small issue with the sink plug in our room was very quickly put right.we were early for the hotel so our coach driver took us into Warwick,,and on the way back into Coventry which saved us a long wait at the services.

We had a great holiday. Our driver Kyle was very professional and also very helpful look forward to our next trip away.

Nice family run hotel in a great location. The meals were lovely.
Our driver, Kyle, was excellent. Not only a good driver but with the right amount of humour and care.
The icing on the cake? The weather was lovely too.

Well organised, clean modern comfy coach. Super driver, great personality and totally professional even when coach broke down!!…huge rooms, clean and tidy, good choice of food great value for money!!

Good good. Good garden destinations. Helpful driver.

We were booked for 30th June staying at Bolton, which included trips on the Settle-Carlisle railway, a canal boat trip at Skipton and another heritage train trip.
Firstly, we were an hour and forty minutes late being picked up, that was because of " known delays" on the Orwell Bridge. Once we were aboard we realised that there was no air conditioning and the temperature was about 35 degrees on there. We thought at least once we got to Cambridge Services we would be on another coach. Wrong ! It was 30 degrees at Cambridge Services and it felt decidedly cool !

We complained to the co-ordinator about it, now would you have thought the driver would have phoned that one in, as he had`nt. Incidentally from the time we were picked up at Stowmarket the driver never spoke a word. A lot of the passengers had been on a lot longer than us.
Anyway they tried to get another coach but were unable or at least that was what we were last told and that the coach would be replaced at Bolton. We politely said that we would not re-board and would get a taxi home. I have complained and asked for a refund which they have refused as the tour went ahead and that they did get a 19 seat bus for some passengers to Blyth Services, where a replacement was put on. They never even tried to phone me at Cambridge Services, we were there for quite some time.
They have been very reluctant to reply to my emails now. I had asked for a refund and then later asked for my complaint to be raised with a senior management and it was supposedly passed on. This being because I was refused a refund. I never heard a thing. I have given it time before I have written this review. We were never even offered another date, or a voucher to use in the future.
The attitude is that it was our fault for not continuing with the journey as the tour did go ahead. Travelling on the hottest day of the year in coach at 35 degrees is not my idea of fun. In fact we had personal fans with us but they were of no use because of the excessive heat.
As there are a lot of good reviews for Sunrise Direct perhaps we were just unlucky on what was a testing day.

Extra time travelling so welcomed stops at Leamington Spa and Stratford instead of horrible motorway services, thanks to driver!

Good holiday destination, professional and friendly driver.

Sunrise made the booking process easy and explained everything fully. It was a bonus that they picked us up from home and took us to Tilbury and that worked very well.

We had a great holiday we saw all the was in the brochure. The hotel was good food good. Marcus our driver was brilliant he was very helpful and had knowledge of what we were gong to see. He had a great sense of humour. He did take us to a donkey sanctuary which I think you should add to the holiday. Would go again.

Good driver ,hotel great ,food outstanding ,just could do with a bit of night life nothing to do in evening ,staff great

Our driver Tony was very friendly and helpful. Our trip to Belfast went smoothly. Very good tours to the Titanic museum, the giants causeway and a city tour. The Ramada hotel is very modern and comfortable. I would have liked to see more of the murals, but this is something easy to arrange for yourself on your spare day. The people of Northern Ireland are extremely friendly and helpful.

The feeder coach to Cambridge was the most efficient we have had. Both drivers were professional and kind. The hotel was efficient and food very good standard . Our room was clean with a view of the harbour .We do look forward to booking again next year.