Supanet Opiniões 

Kimberley was absolutely brilliant I was having issues with WiFi as I have a large home and needed WiFi extenders. She kept in touch with me all the time to ensure I had connection and was so patient with me and even contacted me at times past her working hours to suit my home life. Such a lovely person to deal with. Thank you so much your great at what you do

We have had 2 days of processing through our issue, but Lara on the web chat has been great and we are now all in and working.
Accounts was in mums name subscription expired and mum has passed away, getting authorised to change account into Dads name and keep same email.
Lara has been professional at all times covering GDPR rules and has now solved our issues.

Understood the query and answered rapidly and helpfully .

The live chat is such a good way to let Supanet know I have a problem so Thankyou to Lara

Very helpful with sorting my issue out and very happy with the service I'm getting.

Helpful advice given reasonably quickly once contact had been made

Easy to use. Clear messages

Lara was very patient and helpful - I was however disappointed that my charges will be going up substantially due to this migration, and that I wont be able to use my landline (which I shall be taking up with BT) - but neither of these issues are within Lara's control, so 5 stars for her performance, - 1 star for the price hike.

So helpful and professional especially as iam not computer literate great customer care.

My Internet connection was lost. I had tried an hour and a half before on phone to get it back as I couldn't get the chat option for some reason.

A few days later it did it again and internet was lost. I waited overnight and reset my router and it came on again for two hours then went again despite always having a strong router WiFi connection.

This time I got a chat option and took it and they far more quickly refreshed my router from their end, which they'd done previously and it all came back again. Far easier for me by chat but if course had to buy a mobile package to do that!

Service today was about half hour on chat so very much better than the previous extremely long call. All in all they are always very friendly no matter the contact, and always resolve it for me. They just dropped a mark for the inconvenience of keeping having to contact them in the first place to get it rectified!

Sorted my query - fast and helpful - great experience of live chat

Offered me an upgrade, 3 weeks later am still awaiting this upgrade, tried calling 4 times and just left holding the line, the last time 15 minutes holding..!!!
Not impressed at all..!!
They also have a ‘take it or leave its type of attitude…!!
I will be looking for a different provider when i have chance.

Well I have been recently had a letter from their debt collectors saying that I did take out broadband 5 years ago, which I did but the broadband never worked in my place so I phoned them up and said I would like to cancel which They agreed that they would cancel my service before it even started. All this process took about a Month. I sent back the router and the broadband was cancelled. But now I find out it wasnt cancelled and I have been asked to pay a large sum of money. I was threatened into starting up a direct debt by a very nasty little man on the phone. Now I am fighting to prove that I dont owe any money to this company. It may take time but I have people on my side, so watch out Supanet you dont know what is coming your way.

Never ever use this company. I'm having to leave after 26 years loyalty to them due to new generation phone lines which they can't provide a phone line and Internet. This week has been really stressful being threatens with debt collection. I spoke with supanet who told me to ignore the computer generated texts and final payment would be taken by dd. This afternoon had a company that collects debts say different, so I've had to settle my account now, albeit being told yesterday that dd would be taken. Now told differently. Disgusted with them. Poor service after 26 loyalty. Moral:don't be loyal and don't trust what you are told. AVOID THIS COMPANY AT ALL COSTS!!!!!!!

Online chat wad very quick theu was fast and found put what i needed within mins

I took out a contract with these people, with a typical 2 week cooling off period, but it took 2 weeks for the equipment to arrive. The day it arrived was the end of the cooling off period. I was disappointed with the service so I called them and returned the equipment, but I’m still being harassed to pay for the full contract. The cooling off period should start the day you receive the equipment? How can it end before you get a chance to try it? But still they insist. Not a recommended company by me.

Laura was great. No hassle and quick.
Thanks

Excellent service on the Supanet live chat. Almost instant answer and very clear path through something that was much harder to do on the phone.

Easy to contact & very helpful in sorting the issue that I raised.

Quick response. Really helpful. Patient. Provided info to solve issue. Good customer service.