We have had 2 days of processing through our issue, but Lara on the web chat has been great and we are now all in and working. Accounts was in mums name subscription expired and mum has passed away... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Kimberley was absolutely brilliant I was having issues with WiFi as I have a large home and needed WiFi extenders. She kept in touch with me all the time to ensure I had connection and was so patient... Ver mais
A empresa respondeu
Never ever use this company. I'm having to leave after 26 years loyalty to them due to new generation phone lines which they can't provide a phone line and Internet. This week has been really stressfu... Ver mais
A empresa respondeu
My Internet connection was lost. I had tried an hour and a half before on phone to get it back as I couldn't get the chat option for some reason. A few days later it did it again and internet... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Informações de contacto
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, Estados Unidos da América
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4,1
Bom
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My question was answered satisfactorily
11 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you, Mrs M Wood, for the great feedback! We're glad you had a positive experience.
Online chat
Used online chat to resolve email query. Received quick and helpful support from Lara
10 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you, Steve, for the great feedback! We're glad you had a positive experience.
I would give more stars to start with…
I would give more stars to start with But it ended well with the confusion on routers I did get my money back which was a surprise but despite just a rem8nder to everyone who reads this PLEASE PLEASE KEEP YOUR ROUTERS AND SEND THEM BACK TAKE A PHOTO OR RECORD THIS ON YOUR PHONE AT THE POSTOFFICE SO YOU HAVE THE EVIDENCE A ND KEEP YOUR RECIEPTS APART FROM I WAS SATISFIED IT ALL GOT RESOLVED SO THANK YOU TO the manager who dealt with me me kind regards sharon
10 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you for your feedback.
We’re pleased the matter was resolved, though we’re sorry for any confusion caused. We have requested your details through Trustpilot so we can review this further.
Efficient chat service.
I wanted to cancel my contract after 20+ years zs I am giving up my landline. Although it was difficult to get an answer by phoning the chat service was very efficient and Lara took me through the process easily.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you for your lovely review! We’re really glad Lara was able to make the process easy for you. We appreciate your 20+ years with us.
Password issues and change of mobile
I had password issues which were quickly resolved and my mobile updated by Lara. Great to talk to a human, please dont replace them AI cannot do much more than basic things.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you, Mr Tony, for the great feedback! We're glad you had a positive experience.
Scam artists , contact me 6 years after my account was closed saying I owe them money for unsecured internet box , was all returned and settled 6 years ago, what a joke
Scam company, 6 years after I finished with the company they send me a letter saying I owe money for unreturned equipment, it was sent back 6 year ago ,what u still expect me to have a recipe, total joke
9 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thanks for sharing your feedback. I’ve requested your details through Trustpilot so we can locate your account and look into this further.
Use chat on line
After numerous emails I finally chatted on line and a new router is being sent which should solve the problem
7 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you, Angela, for the great feedback! We're glad you had a positive experience.
Technical Support extremely good.
I recently had to call Supanet Technical services and spoke with a very helpful support worker - Durrani. He was patient and carried out numerous task in an attempt to identify no dialling tone on my telephones and a router only working intermittently.
Despite is valiant efforts he contacted Open Reach who are contracted to resolve such issues.
I was most grateful as he worked tirelessly in testing the connections etc. Thank you.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you, Margaret, for the great feedback! We're glad you had a positive experience.
Live chat customer service very good ,phone service very poor
Live chat customer service very good.
Prior to this tried phoning - advised 15 minute wait time, waited 55 minutes and still no one picked up - this phone wait till e unacceptable
5 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you, Ruth, for the great feedback! We're glad you had a positive experience.
Dealt with matter raised
5 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you, Joseph, for the great feedback! We're glad you had a positive experience.
Lara was very helpful with the spam…
Lara was very helpful with the spam email issues
2 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you, Richard, for the great feedback! We're glad you had a positive experience.
Long Time Customer
I have been with Supanet for well over 25 years and always had good service, I can't fault them on anything. Better than all of your EE, Sky and Virgin.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you, Mr Alan Jones, for the great feedback! We're glad you had a positive experience.
Always quick and helpful
Always quick and helpful, thank you Lara.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you, Christian, for the great feedback! We're glad you had a positive experience.
Yes excellent agent was very pleased with the agent and…
Yes was very pleased with the agent and she was very helpful
31 de janeiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you, Christine, for the great feedback! We're glad you had a positive experience.
Fast and simple to use
30 de janeiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you, Angela, for the great feedback! We're glad you had a positive experience.
Lara was very helpful
Lara was very helpful, calm and assisted me with all my questions. Thank you Lara
29 de janeiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you Akinola, for the great feedback!
kind and reassuring but problem…
kind and reassuring but problem referred to another dept
26 de janeiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you Smith, for the great feedback!
The person was very patient
24 de janeiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you Shirley, for the great feedback!
The person I spoke to her name was Lara…
The person I spoke to her name was Lara was very helpful and sorted out my problem
21 de janeiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you Joan Wood, for the great feedback!
Quick and helpful replies.
21 de janeiro de 2026
Opinião espontânea
Resposta da Supanet
Thank you Elford, for the great feedback!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.