Sutton Park Group Opiniões 304

TrustScore: 3 em 5

3,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Dreadful after care experience. Bought a brand new Dacia January 2024, bi-fuel, had nothing but trouble with the L.P.G. adaptor, every time I try to fill at Morrison's they say it's a constant problem... Ver mais

Classificada 5 em 5 estrelas

I'm a happy person today! New car, delivered on time, nice and clean and shiny! Thanks to the team at Sutton Park Coventry Kia (that's you Jenny and driver Allan) for keeping me informed of progress... Ver mais

Classificada 5 em 5 estrelas

Brought out Dacia Duster Dec 2024 - Believed it had the Zen warranty, as long as we adhered to the required Dacia service (which we did) Failed MOT due to Turbo issue, Dacia Zen wouldn’t cover... Ver mais

Classificada 1 em 5 estrelas

Terrible Customer Service. I've been trying to arrange a replacement Radio/AVN unit and Brett just doesn't respond to my emails. Been going on for over a year. Hopefully voicing my concerns on here mi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto
  2. Oficina de inspecção
  3. Serviço de motorista
  4. Concessionário Kia
  5. Concessionário Renault
  6. Concessionário de carros usados

Escrito pela empresa

Sutton Park Group are franchised dealers for new and used Renault, Kia, and Dacia cars. With 7 dealerships across the Midlands: Coventry, Sutton Coldfield, Warwick, Burton-on-Trent, Tamworth, Stourbridge and Perry Barr in Birmingham. As well as providing specialist service and repair work for Renault, Kia and Dacia, we are also able to offer all makes servicing, repairs and MOT inspection tests at all of our locations, for vehicles outside of warranty.At Sutton Park Group we are dedicated to finding you the right vehicle, at the right price, with tailored finance packages to suit any pocket.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

304 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 93% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Above and beyond

Bought a car earlier in the year. The car was not a kia. Car developed engine faults that kept reoccurring even though it went to different garages. I lost faith in the car.
Many thanks to shaun and Ethan at Sutton Park kia who sourced me a lovely kia sportage. So far so good 👍

2 de novembro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Nicola, thank you for leaving this 4 star review. We are thrill to hear you were well looked after by Shaun and Ethan at our Sutton Coldfield Kia dealership. If we can be of any further help, don't hesitate to contact us! Take care.

Classificada 5 em 5 estrelas

New Renault Clio… Great service

Jake who dealt with my deal was wonderful… not spinning us any lines like some sales people do just straight talking and efficient.
He took the time to explain all the paperwork thoroughly and then bent over backwards trying to get all my finance sorted quickly so I could have my car as soon as possible.
Great service…. Would recommend to a friend.

28 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Shelley, firstly thank you so much for taking the time to leave this 5 star review. We will be sure to pass your kind comments on to Jake and the team at Tamworth. If we can assist any further, please do not hesitate to contact us. Take care!

Classificada 5 em 5 estrelas

Friendly and good service

I bought a car to be delivered to London, it is fair to say this is not my local dealer. There was a bit of anxiety at the beginning as to how the progress would work without dealing with Andrew face to face but he has made it very easy for me, from signing the paperwork work to the long wait from the manufacturer and right up to the delivery, he kept me informed throughout the process and always quick to respond emails and calls.

1 de novembro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Wei and thank you for leaving this 5 star review. We are glad to hear our online process worked smoothly and Andrew was there to assist you with any concerns. We wish you many happy miles of motoring! Take care

Classificada 5 em 5 estrelas

Attentive, polite and professional.

I had been looking at a few cars to buy at the beginning of 2022 and decided to settle on the new Sportage. Although there is a wait for new cars in general at the moment my car salesperson, Ethan, ensured that he kept in touch and answered any questions I had - even the ones I thought were silly questions. He was polite, informative and genuine.
I've been buying cars for almost 20 years now. This is the first time I've ever bought a Kia...it won't be the last I'm sure.
I have to say that it was an absolute pleasure dealing with Ethan throughout my experience and I cannot recommend Sutton Park Kia highly enough and I can safely say that that is down to him giving me an incredibly positive customer experience. He wasn't pushy; he was sincere and honest and this, for me, goes a long way. Thank you to Ethan for his patience with me and for his attentiveness throughout my experience. If you get half the experience I did you'll be absolutely delighted with Kia Sutton Park.

31 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Wow firstly thank you so much David for this wonderful 5 star review! We are thrilled to hear you were looked after and received great customer service from Ethan, we will sure to feedback your kind comments. Welcome to the Kia family!

Classificada 5 em 5 estrelas

Brilliant service …

This is my 7th Kia from Sutton Park Motors. Brilliant service from start to finish by Ethan. Would recommend this company to anyone looking for a car.

31 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Spencer and thank you for your 5 star review. We really appreciate your custom over the last 7 years and are pleased to hear you once again had a great experience with Sutton Park Kia! We look forward to welcoming you back in the future!

Classificada 5 em 5 estrelas

Polite knowledgeable staff

Polite knowledgeable staff. (Aaron Patel)
Being kept up-to-date with the order.
Collection made easy.

29 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you so much for your 5 star review, we will pass your comments on to Aaron and the team. All the best!

Classificada 5 em 5 estrelas

5* review for Gavin

I went to Sutton Park just to browse my options and when I was there Gavin King helped me to find a car that fitted my budget and my needs. He ran through every car available in the dealership and found one that was a perfect fit. At every step he was very helpful, answering all my questions clearly and honestly and without the pressure I had felt at other dealers! Throughout the process he kept me informed at each step so I wasn’t left wondering where I was in the process. He ensured I was able to pick up my car when it suited me and even went to the effort of freshening my alloys on my used car. I cannot thank him enough for helping through the process of buying my first car!

29 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Rachael, firstly thank you for this amazing 5 star review! We are thrilled to hear of your great experience with our Sales Exec Gavin, I will be sure to pass over your kind 5 star review! If we can be of any further help, please do not hesitate to contact us! All the best!

Classificada 5 em 5 estrelas

Happy customer .

I was very happy with the excellent service from Jake.
He kept us updated on the progress of our car which was very helpful.
I would recommend Sutton Park at Tamworth due to being very professional and taking the time to explain everything to us.

29 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you Vivienne for your 5 star review. We are pleased to hear we exceeded expectations at our Tamworth dealership. We wish you many happy miles!

Classificada 5 em 5 estrelas

I've just bought a new captur from…

I've just bought a new captur from Suttons of tamworth and would like to say my experience with this company was excellent all the way through from ordering my car through to the collection of the vehicle thanks to Glyn

26 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Michael, thank you so much for your kind 5 star review. We are thrilled to hear you had a great experience with Glyn and the team at Tamworth. We wish you many happy miles of motoring.

Classificada 5 em 5 estrelas

Briliant service

Briliant service, everything explained as we went along. Was a pleasure to deal with. Thank you

29 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you Mr Endacott for your 5 star review. We are pleased to hear you had such a good experience with us.

Classificada 5 em 5 estrelas

Great Experience with the purchase.

Very pleasant experience.Jake was very happy to answer any questions I wanted to ask. Very polite and professional. Talked us through every stage of the purchase. Would certainly recommend him and Sutton Renault Tamworth as their customer care is second to none.

29 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi John and thank you for taking the time to leave this 5 star review. We will be sure to pass your kind comments on to Jake and the team. If we can be of any help in the meantime, don't hesitate to contact us.

Classificada 5 em 5 estrelas

Quick and easy

Quick and easy, went in picked car had the crack with Colin signed a few things bosh new car

29 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Thanks Simon for taking the time to leave this 5 star review. We are pleased you had such a pleasant experience with Colin at our Warwick dealership! All the best!

Classificada 5 em 5 estrelas

Excellent service

Had a really great experience changing my car for a bigger one due to family growing. Jake ford made it incredibly simple when I was expecting a long boring process. He was very welcoming and personable and we ended up getting a deal on two cars for the family

28 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Tom, firstly thank you so much for taking the time to leave this 5 star review. We are thrilled to hear that Jake not only managed to sort 1 but 2 cars for you and the family! We really appreciate your custom and if we can help any further, don't hesitate to contact us.

Classificada 5 em 5 estrelas

Kia Sutton Coldfield

Well worth the wait for our 2022 Kia Sorento Diesel.
The dealership throughout the purchase from start to finish were outstanding, keeping us informed along the way when to expect the vehicle. The dealership is currently being modernised and is looking very smart indeed. I would like thank Andrew Stackhouse for his outstanding professionalism, service and guidance throughout the purchase, a credit to the Kia brand.
Terry Arnold

5 de agosto de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Terry! Thank you for taking the time to leave this wonderful 5 star review. We will be sure to pass your kind comments on to Andrew and the team at Sutton Coldfield. If we can help any further, please do not hesitate to contact us.

Classificada 5 em 5 estrelas

Would definitely recommend Sutton Park…

Would definitely recommend Sutton Park Group if you are in the lookout for a new car. My salesperson was Andrew who was friendly and he kept me updated with the progress of my vehicle and when it came in he had everything ready to make the hand over easy and enjoyable. Thank you Sutton Park Group.

26 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Joan, thank you for leaving us your recommendation. We are thrilled to hear you were looked after by Andrew and the team. We wish you many happy miles of motoring!

Classificada 5 em 5 estrelas

A very pleasant car buying experience

Sutton Park were the only dealers I found prepared to offer a discount on MRP unless I took finance. They are a long way from where I live but from discussing placing an order to delivery of the car the service and customer care were first rate. The options were clearly explained, documentation was received quickly and I had regular contact from Leona with updates on the order and delivery date. They arranged trailer delivery to my house at a very reasonable price and were a pleasure to deal with. No hard sell on GAP insurance, finance deals, paint and upholstery treatments or anything else which makes a pleasant change these days.

25 de outubro de 2022
Opinião espontânea
logótipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Malcolm! Firstly thank you for leaving this wonderful 5 star review! We are thrilled to hear you had an excellent experience and will be sure to pass your kind words on to Leona. If we can assist with anything else, don't hesitate to contact us.

Classificada 5 em 5 estrelas

Excellent new car purchase experience.

Excellent service from the helpful and friendly staff from the initial ordering of my new car until collection. I was kept well informed of the delivery situation and contacted on a regular basis. I would certainly have no hesitation in purchasing another vehicle from them.

25 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant service

Brilliant service, was kept informed throughout the process and was given a brilliant deal on the car with as many or as little optional extras as I wanted. Would use again.

24 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

The entire process was perfect!

The entire process was perfect with continued support from the team. Have used Sutton Park Group for many years and will continue to do so. Even when there was an issue with the car I wanted to purchase, they worked tirelessly to sort out the issue and when I decided to pull out of that deal, continued to support me on identifying a new one which I did.

Highly recommend!

25 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Purchasing a new car

I purchased a new car from Sutton Park Group. The sales man (Ethan) was very professional, friendly and approachable. He was helpful and knowledgeable throughout the process with attention to detail.
The whole process was easy and stress free, which I really appreciated.
I would definitely recommend him as nothing was too much trouble.

24 de outubro de 2022
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais