Teamglobalexp Opiniões 

Team Global Express had poor customer service, a lot of delays too. We paid extra money for express delivery for it to still not come. We got sick and tired after having no clue where it was for a week, so we decided to pick it up ourselves. I dont think i will ever order from them again.

I’m extremely disappointed with my delivery experience with Team Global Express (TGE).

I paid extra for priority and express delivery because my phone was damaged and I urgently needed a replacement. My order was confirmed on 12 October, with an estimated delivery date of 14 October as advised by TGE. This was the main reason I chose express delivery. However, it wasn’t until 16 October that I received a delivery notification, and just four hours later, my parcel was marked as “attempted delivery” despite us being home. No one rang our intercom or called to notify us.

I immediately contacted JB Hi-Fi to check whether my delivery address had been entered incorrectly, and they confirmed that the address was correct. I then contacted TGE customer service and spoke with two agents. Unfortunately, my experience with Xhiane G was disappointing, as I felt rushed and that my concerns were not properly addressed. I was told to collect the parcel from St Leonards because it was supposedly only a 12-minute walk away, according to the map. However, I’m based in Chatswood, and being asked to collect a significantly delayed parcel after paying extra for express delivery defeats the entire purpose of the service.

I genuinely appreciate Stephanie M, who took the time to explain the situation and clarify why the parcel was directed to St Leonards. Thank you for your patience and assistance.

To the delivery driver responsible: please follow basic delivery procedures. If the recipient is home, why not simply ring the intercom or door buzzer before marking the parcel as an attempted delivery? I understand that delivery work can be demanding and that drivers may have daily targets, but that does not excuse skipping basic steps that could prevent unnecessary inconvenience for customers.

TGE, please investigate what happened and review your delivery procedures, tracking system and customer service. Customers who pay extra for priority and express delivery reasonably expect a faster, more reliable service. Thankfully, JB Hi-Fi refunded my express delivery fee, but that does not give me back the time, inconvenience and frustration this experience has caused.

After reading other customer reviews, I can understand why some customers have lost confidence in your service. Unfortunately, I’ve now experienced this frustration firsthand. It is disappointing when customers feel they have little say, even when they are the ones inconvenienced, and are simply expected to accept whatever the system says.

Honestly, is there a genuine commitment to improving the service? Customers deserve to be heard, treated fairly and provided with a reliable delivery experience. A system should help resolve problems, not leave customers feeling powerless when something goes wrong.

And limiting customer feedback to just 255 characters? How are customers supposed to explain a genuine issue properly in such a limited space? I understand the need to keep feedback concise, but surely customers deserve enough room to explain what went wrong, particularly when the experience involves multiple issues. It is incredibly frustrating to want to provide constructive feedback but barely have enough characters to describe the problem. How can TGE properly understand and address customer concerns without giving customers enough space to explain them?

I should have chosen Australia Post instead. This experience has seriously affected my confidence in TGE, and I’ll certainly think twice before choosing your service again.

I hope this feedback is taken seriously and leads to meaningful improvements. Customers should not have to lower their expectations simply because disappointing delivery experiences appear to be common. We pay for a service, and we deserve to receive the service we paid for.

If I could give minus stars I would. It's as if the most useless, incompetent set of people got together and decided they wanted to start a delivery company. If I see that any of my parcels are getting delivered with these people I'm cancelling immediately. Literally the worst 1.5months of my life dealing with these people. Useless and can't even make sense over the chat. AVOID

I would rather give 0 star rating

Scam of a company did not deliver my item, then got a voice message saying to organise a new delivery time. When I called them they could not tell me where my parcel was or where to pick it up from
At least Australia post actually delivers parcels even if late

WARNING TO CUSTOMERS: THINK TWICE BEFORE USING TEAM GLOBAL EXPRESS!

I am extremely disappointed and frustrated with the appalling delivery service provided by Team Global Express. My recent experience demonstrates what I consider to be a complete lack of customer care, professionalism and basic responsibility.

Consignment Number: BFUH033993
Delivery Date: 14 October 2026
Delivery Address: Apartment 11, 128 Bond Street, Caulfield North, Victoria 3161

My parcel was clearly addressed for delivery to my apartment building at 128 Bond Street, Caulfield North.

This is a professionally managed residential apartment building with a building management office staffed by three employees from 7:00 AM to 8:00 PM. The building regularly receives parcels and deliveries from Australia Post and other courier companies without any difficulty.

On this very same day, numerous other parcels were successfully delivered to the building. Yet Team Global Express apparently could not manage to deliver mine!

Instead of completing the delivery to the clearly specified address, the driver simply sent an SMS informing me that I would have to collect the parcel from their warehouse, requiring a journey of approximately 50 kilometres.

THIS IS COMPLETELY UNACCEPTABLE!

Why should a customer who has arranged delivery to a valid residential address be forced to travel such a considerable distance because a courier company has failed to complete its delivery obligation?

What makes this situation particularly frustrating is that:

The delivery address was clearly printed on the parcel.

The apartment building has a dedicated building management office.

Three staff members are available to receive deliveries during extended hours.

Australia Post and other courier services successfully deliver parcels to this building every day.

Rather than delivering the parcel, Team Global Express sent an SMS directing me to collect it from a distant warehouse.

I received no satisfactory explanation for why the parcel could not be delivered.

If other courier companies can deliver to this building without any problems, why can't Team Global Express?

In my opinion, this experience reflects extremely poor service standards, inadequate customer consideration and an unacceptable approach to delivery responsibilities.

Customers pay for courier delivery because they expect parcels to be delivered to the nominated address — NOT because they want to waste their valuable time and money travelling to a distant warehouse to perform the courier company's job themselves!

I find it particularly disappointing that a major logistics company can provide such an unsatisfactory customer experience.

MY MESSAGE TO TEAM GLOBAL EXPRESS MANAGEMENT:

Customers deserve accountability, proper delivery attempts, reliable service and respect for their time. Your company should investigate why your driver failed to complete this delivery when building management staff were available throughout the day.

I expect my parcel to be delivered to its original address without any additional charge or inconvenience.

MY STRONG RECOMMENDATION TO OTHER CUSTOMERS:

If you have a choice of courier provider, I would strongly recommend considering alternatives to Team Global Express. Based on my experience, I have completely lost confidence in this company's delivery reliability and customer service.

Dunedin NZ. Prompt delivery from Briscoes and a special thanks to the delivery man who went the extra distance.

Bright and friendly, he carried the chair up the steps to the house. He also rectified the other company's mistake who dropped the second packaged chair in the neighbours garage! He lifted that one up for me too.

Very grateful!

If I could put -10 I would. International delivery that tracking said the had on site since the Thursday. Tuesday I get notification that the parcel was refused at delivery point.. address was for a parcel locker, which apparently they don’t deliver to. Unsure why the address was accepted but ok 🤷🏼 good thing was they tell me this after hours so I couldn’t do anything until the next day. Ring next day get told the parcel was rejected (at a post office!!) anyway lady was rude and quite honestly a Biatchenhouzen. I wanted it to be escalated but she refused to put the through as they were busy and then in a meeting (couldn’t be bothered with a complaint) hung up rung back dude was engaging. Said he would change my address to my home address, I said a truck won’t be able to get here and they need to call so I can let them in. Marked unable to deliver another 3 times, again rude people, again always respond at closing time. Sunda now, still haven’t received my stuff. Hope their drive is in to mod style polo shirts because I’d say he has flogged them.
Total liars !

Team Global Express is an absolute disgrace. Once AGAIN, their driver LIED about attempting delivery. There were 2-3 people outside working in the FRONT YARD ALL DAY. There was not a single moment that a delivery truck could have come by without being seen by at least 2 people. This is NOT the first time they've pulled this stunt. But why waste time and money on fuel and wages actually delivering parcels when you can just PRETEND to do your job and make customers drive to your depot instead? An hour-long round trip to collect a parcel I PAID to have delivered. Dishonest, incompetent and utterly contemptuous of customers. How this company is still operating is beyond me. AVOID AT ALL COSTS.

Awful service. Have had to deal with them twice as the receiver. First time they dropped the parcel off at a depot and never said it was delivered. After following up for 10 days, I was advised to just turn up to the depot and hope the parcel was there. Second time it has been delayed then out for delivery, said they attempted to delivery but never did seeing as I was home all day waiting for it. I am now needing to wait a whole other day for it to come. When I called to ask for confirmation it was actually going to turn up, I was told over the phone ‘rest assured, it’s coming today’. When requesting that in writing, I was hung up on. So if you have Aron as you ‘customer experience expert’, she doesn’t take responsibility for what she says.

They, Mandurah, Urika agent for Team Global Express, on Gordon Road, left my parcel out on the main Road. A limited edition collectible damaged. An untrustworthy business. AVOID THEM. AVOID ANY BUSINESS THAT USES THEM.

Staff Raymart G rude and arrogant and has no idea what they are doing

Shocking company to deal with never received items and was told they couldn’t find their own tracking numbers in their own generated emails!
Joke of a company should be shut down!

I’d give ZERO stars if it was possible… worst experience EVER .. and I still haven’t received my parcel from Amazon .. they don’t bother knocking when delivering a parcel that required a signature .. they just leave a card .. that’s when the real fun begins .. after a lengthy conversation I was told 24/48 hrs .. didn’t happen.. now told 7 business days.. when I asked what went wrong I was politely told they were hanging up now.. they must be so used to complaints that’s the most efficient way of dealing with them.. just hang up on tbe customer… disgusting ..expected more from AMAZON than having them use this cheap backyarder NON delivery service.

Absolutely shocking, called three times today because my parcel wasn’t being tracked even tho it was picked up at 9, then called at 2 to make sure I can get it today and I could pay more if I needed to, they said no need for that it’s coming today then three o’clock came around and it hadn’t been sent yet, so I call again and I was told it’s not today because it wasn’t sent through the right one however I called to pay extra to make sure it was today, horrible experience, it’s more the fact I went through all that effort today to make sure it was today to be told yes it is then no it’s not

Not a happy customer they either leave the parcels on the truck by accident and they don’t get delivered or they forget to put them on the truck to begin with but they do not deliver the parcels on time. I’m not happy and when I told the customer service representative that I wanted to speak to a supervisor and make a complaint she hung up on me. Wouldn’t recommend this company at all. They don’t even deserve one star.

Don’t ever order through this company, one of their drivers in Noosa purposefully drove on my side of the road causing a head on collision and then left the scene. I contacted them and they told me they fired him but me and all my friends all saw him at separate times driving around for this company a few weeks later.

First time I used sent priority 8 to 10 day delivery to australia..10 days later no progress no movement stuck in uk still..evri use these now instead of APC now,will never use again,,rather pay extra at post office..contact number any one rather than an ai bot to find out were it is..ty

Three packages, all ordered from vendors that I have ordered from in the past and always had delivered to my address are now for some reason not being delivered. Three times being told I would have to travel over an hour away to collect the package. That's tricky when you work 12 hour days and your only day to get to the Depot is a Saturday or Sunday and Oh look at that they are not open. Contacted Customer Service and they say since I don't WANT to collect the parcel there is nothing they can do. They make it out like it's your fault. One of the packages contained medical products that was important, no offer of support or explanation just, oh you'll need to collect from the Depot over and over

Disgraceful drivers. Don’t even bother to deliver, just leave a sorry we missed you card. Businesses need urgent deliveries and rely on good service. NOT recommended. Do not use them. Made me loose a lot of money today and I am trying to keep my business afloat.

It seems everytime someone complains they get the same response, probably an automatic reply. Poor service!