Teamglobalexp Opiniões 

These "couriers" can't even keep track of a stack of papers, they told Officeworks my delivery was complete the same day I placed it and then proceeded to go completely ghost, their package tracking had absolutely no information on it and anytime I tried to contact them I had to deal with an automated message until they would just palm me off back to Officeworks. Seems like another victim of private equity, Allegro Funds has destroyed this company.

This has to be the worst courier company I am sick of their lies This is not my first experience with them They tell you it is OK your parcel is not missing we just do not know where it is well in my world that is missing There has been no scanning updates for a week

I had a terrible experience with Team Global Express. They repeatedly changed the delivery date and estimated arrival time, providing confusing information.

I provided my business address because I work at reception right at the entrance of the building and was available all day to receive the parcel. However, I received an email saying that a delivery was attempted, which is simply not true—no driver came to reception or attempted to deliver my parcel.

When I contacted customer service, I was told that the driver considered it unsafe to leave the parcel. The driver did not need to leave it anywhere; they simply needed to bring it to reception. Very disappointing service and poor communication.

What a shambles this company seems to be absolutely ridiculous. My sister was good enough to send a birthday present for her nephew my son from London a football strip directly sent from Arsenal shop.I got a text message last Friday the 21/8 that delivery would be at my home address in around 3 hours and needed signature unfortunately nobody was home to receive that day. I tracked it expecting it to be left at a collection point but for some strange reason the driver brought it back to depot! Now they don’t open over weekends so I waited until Monday 24/08 I raised enquire on were I could collect my parcel as had heard nothing I was told would be contacted within 24 to 48 hours which was true as I got text message few hours ago 26/08 that parcel flagged for return to sender!! I contacted as soon as I could again about an hour ago to be told nothing they can do would have to contact sender!! So they will fly it back to London and probably charge someone the cost! I’m starting to think this is there dodgy business model! Like seriously why are companies still dealing with this company I’m dumbfounded I can’t understand it.

They are without a doubt the worst courier service in Australia. Every time I see that they are handling my delivery, I know I’m going to have problems. My parcels never actually make it to my home and always end up at the post office instead. It’s incredibly frustrating — always late and poorly handled.

Couldn't deliver a misaddressed parcel (fair enough), so dumped it in a corner of the nearest depot, where it will presumably sit until their local council's next hard rubbish collection. Woeful. I mean damn, even AusPost can return undeliverable items - and AusPost has set the bar SO low. TGE is actually worse. Congratulation on not being "bottom of the barrel" so much as UNDER the barrel.

Edit as a result of TGE's reply: I don't use social media, and have no desire to contact or be contacted by TGE anyway. Instead of BS follow-ups, try just doing the basics of what you're paid to do - then you won't get feedback like mine. You're a joke - unfortunately your customers aren't laughing.

1 star is the lowest score I can give, and they don't even deserve that.
I live regionally and TGE refuses to deliver parcels to my area until they have enough 'to make it worth it'. Yes, that is what customer service told me. I have waited 3.5 weeks in the past! Currently waiting on an order that was shipped via a retailer on 6/8/26. They also lie and say they've tried to deliver, but there is no evidence of them trying.
Telephone customer service hangs up on you on if you try to complain, and the chat service on their website terminates the chat if you complain there.
I have submitted a complaint via their website but received the standard 'looking into your case' dismissive answer.
I now refuse to shop with retailers that use TGE.
They are beyond useless.
Why aren't Australian retailers using Australia Post???

The cheek of the company to tell me I requested a place to drop my delivery when the question was never asked. Instead of a 2 min drive to my closest post office they decided to make it a 20 min plus drive when I finish work.

worst couriers around. customer service along with the couriers. cant deliver a package to a simple very easy place to find .. paid for express got 9 days later then delivery date

i sincerely wish TrustPilot allowed negative stars - i have not ever dealt with a more incompetent and frankly outright hostile company in my life. 13 times now i have had the misfortune of having goods sent with this , well am not sure what term to use here as no term truly gives a strong enough impression of their utter contempt for the people that have to suffer their services - if i had the choice i would rather spend the rest of time fellating Donald Trump than ever having to deal with them again - constantly giving delivery dates in the past and when you question it they get aggressive with you, the latest the driver did not even attempt to deliver or even leave a card but determined my address is "undeliverable", this is despite having 2 other successful courier deliveries today. If you are a company i can wholeheartedly say if you want to shed customers, choose TGE for your logistics. I can understand 1 hiccup, but 13 in a row is just plain ridiculous, and then to have the audacity to tell me emailing them is not helping my case it just the icing on the cake - if you want to know if purgatory exists, try using this company to move something

If I could give no stars I would. I’ve been home all morning, had a new born baby 2 days ago. The notification I receive is “attempted delivery” BUT no one attempted!? I then get told I would have to go to a collection point when I paid for delivery AND I just had a baby, I can’t go anywhere! I jump in live chat hoping for some assistance, either feedback to the liar of delivery person or request another delivery but Kim.p was showing no compassion for me and was absolutely rude to the point I ended up in tears! She clearly doesn’t like her job. She told me she can’t contact the driver which is ridiculous. Why have a live chat tell me what I can already see on the tracking link? It’s such a waste of my time. She also told me to contact the sender? Why do I need to contact the sender when this company is at fault? Not them? The sender will now know to jump onto this and see how bad this company is treating their customers.

If I could give Zero I would. They are uncontactable, they do NOT come by the house (I work from home, with door and garage open) and say thry "attempted" delivery - then when you go to pick up the item isnt there - there is no way to address complaints about your driver for the area and the service. They are simply the worst courier ive ever dealt with.

Do not use this company for regional deliveries!
All deliveries through this company that I have received are constantly late.
The current delivery has been sitting in the Goulburn NSW Depot for two days and is not on the truck for delivery again today (Friday) so it will be at least 4 days past the estimated delivery date… again.
Companies should have to advise which delivery company they use, if I had know the seller used Team Global Express I would not have placed the order.
And as for their website advertisement, Regional Australia, We got you. They should be penalised for false advertising.

I am writing this after a month of frustration with a package that traveled from China to Emerald in a few days, only to be held hostage locally for weeks. And I'm still waiting.

Despite paying for delivery to Sapphire, I received repeated texts claiming "partial delivery" when nothing had arrived.

The initial customer service response was unhelpful, with offshore staff insisting my only option was to drive 1.5 hours round-trip to the Emerald depot to collect it personally. This is unacceptable for a paid delivery service, especially given high fuel costs and my lack of other business in Emerald.

After finally reaching the local Emerald office, a helpful staff member allowed me to provide an alternative, easier address and promised to instruct the driver to call me if they encountered issues. I offered to meet the driver if necessary. Yet, the next update a week later claimed "We're unable to deliver your shipment. " When I called back, a different staff member suggested the driver simply refused to use their personal phone to contact me... a bizarre excuse that prioritizes driver convenience over the service I paid for.

Their proposed "solution"? Come pick it up from Emerald or get them to return the package to the sender in China and ask the seller to resend via Australia Post. It is absurd that international shipping was faster and more reliable than the final leg from Emerald to Sapphire.

If you value your time and money, hope your seller uses Australia Post or literally ANY other courier. This company’s local delivery service is fundamentally broken.

Hands down the worst shipping company in existence. It’s taken over a week to deliver and they only ended up delivering box 1 of 2… no one knows where the very large flatpack box is, what a complete joke this company is.

The most pathetic service I've ever experienced with any transport company. Pure sh!t

Extremely disappointing delivery experience**

I am very dissatisfied with the level of service provided by Team Global Express. My parcel was promised for delivery on three consecutive days and again today, with an estimated arrival time of 11:00 a.m. Despite these assurances, the delivery did not occur.

At 1:00 p.m., I contacted customer service and was told that the driver was “on the way.” When I called again at 3:53 p.m., the parcel was still undelivered and was now two days overdue. I was asked to wait until 5:00 p.m. while they determined what could be done.

At approximately 4:50 p.m., I contacted customer service again and was once more told that the truck was on its way. I explained that I had received the same assurance repeatedly over the previous two days and several times that day. When I requested to speak with a supervisor, I was told that none was available and that the courier was supposedly nearby.

I remained on the call until approximately 5:05 p.m. and asked whether the parcel would actually be delivered that day. I was told that delivery was imminent, after which the call ended abruptly. Moments later, I received an email stating that the delivery was outside the scheduled delivery window.

This experience demonstrated a serious lack of communication, accountability, and reliable tracking information. I received repeated assurances but no meaningful updates or resolution. Customers should not be expected to spend an entire day waiting for a delivery that repeatedly fails to arrive, particularly when the parcel is already overdue.

As a result of this experience, I will boycott organisations that use Team Global Express for their deliveries. I will also consider a company’s choice of courier when deciding whether to purchase from or support that organisation.

Overall, this has been an extremely frustrating and unacceptable experience. A well deserved 1 star rating. Until people start standing up and boycott this kind of service, it will continue.

Package delivered to a collection point instead of my home address even though a delivery fee was charged. Customer service is atrocious. Could only communicate through the chat service and they left the conversation when I asked to speak with someone.

I needed 2 packages - one was over 1 week late and the other was nearly 3 weeks late.
After calling constantly and being told they would log it and get back to me I then spoke with a guy by the name of Raven who told me that my package would definitely arrive the next day. I felt like he was just saying that to get me off the phone and I was right - the package never arrived and after another 4 days of calling and emailing I finally received it. An absolute joke and so upset and dissapointed

Worst company ever. Driver failed to contact before delivery, failed to follow instructions and failed to get a signature from me instead attempted to dump my parcel. Caught him in the act. Think twice before using this company