Teamglobalexp Opiniões 

All three deliveries I have had by this company have been terrible. Two delivered to the wrong address. One cancelled 20 minuted before the end of the delivery window because of 'traffic accident/roadworks'. No attempt to reschedule, when initiated chat, the first guy scheduled it for the following week then left the chat when I asked why not the very next day? Even this chump admitted that 'traffic/roadworks' indicated that it wasn't a legitimate delivery attempt. Several staff on chats insisted the name on the package did not match mine, of course when I eventually got it that was of course not true. But when you see a photo of your 300 dollar package 'delivered' and it is another house entirely it is rubbish.

Terrible service.

Absolutely frustrating experience. The tracking is unreliable, delivery is taking far too long, and the whole process has been unnecessarily stressful. Would not recommend this courier.

Purchased a small shed from Keter 4/9/26 which was handed to Teamglobal express. Original expected delivery was 9/9/26. Unfortunately this was delayed at their Melbourne depot and was not delivered until 4pm on 17/9/26.

I would rate them zero if i could. express shipping takes over a week and they use ai images on their website

No attempt to deliver was made.
All communication is through a bot.
Terrible delivery company

Bought some shoes and paid for delivery. Team Global Express took parcel but did not leave it the house, but deposited it two towns over for some reason! It's not clear why the item was not left, and TGE will not redeliver. Customer service was hopeless. Wish I'd given my money to Bezos now... No wonder TGE are going belly up.

This company should NOT operate in Australia. DO NOT order anything online if the product is being handled by GLOBAL EXPRESS.
I was just told that 2 items I had ordered from Ralph Lauren (online) had been undelivered because we were not home. WE WERE HOME.
I was then told by telephone that the items had been re-directed from Alstonville NSW to somewhere in Western Australia on my request??????? Now I dont speak Chinese and I was half guessing what I was being told...the goods were originally sent from HONG KONG...
Be Aware you dont get what you think is an AUSTRALIAN service
Use our Post Offices they ARE reliable.

parcel sent via Team Global Express. The driver attempted delivery on 11 September, signature required, and left a card in my letterbox, so they clearly knew my address. The parcel then sat in the Ashmore depot from 11 September marked "held up awaiting instructions", with no contact from TGE at any point.

When I called, I was told the address in their system was wrong, despite their own tracking listing the correct suburb and their driver having found my letterbox. I was given no depot address, no collection option and no way to retrieve my own parcel. I asked three times to be escalated to a manager. Instead of escalating, the agent hung up on me.

A courier that cannot tell you where your parcel is, will not let you collect it, and hangs up on customers requesting escalation is not providing a service.

Can i rate them -5 stars?

They don't deliver. They sent my packages to a building $80 of fuel away.

I can't choose to use any other company but when i get Auspost parcels they come perfect.

These guys need a zero star option, incompetence at its finest right here. Advised not to deliver until a certain date as no one would be home. Geniuses attempted delivery regardless knowing full well there wouldn’t be anyone home then dumped parcel in a random suburb. “Customer service” solution was to tell me to contact original sender and have sender issue a new delivery from the random suburb they dumped my parcel in to the originally intended address. Dealing with this company is like watching someone repeatedly touch an electric fence hoping for a different outcome.

I would encourage any business owner not to use Team Global Express. As a consumer they are terrible. To the point if I have a subscription and the business uses this provider I will cancel the subscription. DHL and Aus post offer more flexibility and better options. You will end up having to take time out of your day to pick up or chase orders from Global Express, and fight to receive your product. If you are starting a business or looking at different providers do not use them as it will take away from the customer experience to the point that you will lose customers.

Absolutely hopeless, worst experience ever..
Delivered to wrong address 3 times, promised one thing, the complete opposite would occur..
Requested for my $800 item to be picked up by myself at the closest depot to me 3 times( numerous phone calls made)
Not only did they try to deliver to the wrong location twice… when I finally got a “ ready to pick up “ notification it was for a 1.5hr drive in the opposite direction to wear my local depot is..and we’re not willing to deliver to my requested local depot..
When asked why not, they couldn’t give me a reason..
Absolutely hopeless!!
Would never use them again, please use any other company but these incompetent fools..

Judging by the reviews of how poor Team Global Express's customer service is, I would have to wholeheartedly agree - woefully inept, across all facets (from courier to website to communication). I am still waiting on a parcel from Officeworks (supposedly "successfully delivered" Thurs 3/09), I couldn't locate a Proof of Delivery photo to verify delivery, so had to ring up the following day to request one - and guest what, the photo supplied is not my address. I was also advised by the same operator that the actual courier in question would be contacted to rectify, and redeliver to the correct address - my address. It has now been over a week, still no parcel. I am absolutely certain that the parcel is now unretrievable, and I doubt Team Global Express will make any attempt to recover it. Officeworks has wiped their hands of it, advising that the courier has stated that it was a "successful" delivery, so therefore it was. Yep, the parcel was successfully delivered - to the wrong address. Officeworks also implied that since I allowed Authority to Leave, I'm at fault for the security of the parcel, or rather lack thereof. Yes, I gave Authority to Leave, at my address not some other random address. First time dealing with this courier and hopefully the last. Companies like Officeworks owe their customers a duty of care when it comes to having their parcels delivered. We, the customer, place a great deal of faith and trust into their choice of contracted courier. Up until the latest delivery, I never had any issues with deliveries from Officeworks, always delivered on my door step as requested, always on time, always handled carefully .. always delivered as competent, reliable and professional courier company should do. That faith and trust has been eroded (for me anyway), as a consequence of their choice of courier, I no longer want to deal with Officeworks and will advise others likewise. You shouldn't be placed in a position of asking yourself the question each time you make an online purchase, "Will or won't I have my package delivered by using this courier?" I use PayPal, so at least there is a fair chance of getting a full refund, some other customers though, don't have that benefit. Even if I get a refund, it's been an unnecessary stuff around, waste of time and overall frustrating experience. Really, they don't even deserve the one star rating.

I'd prefer to award 0 stars. Delivery of my parcel was supposed the 2 days, It's now over a week. Apparent reason is "Delivery was outside of the delivery window". Corporate speak for "The driver was running late/ traffic was bad" Very difficult to get past the website/ AI "assistants" and finally staff that were restricted by their employers policy. Won't ever use Toll/team global again if I can avoid it. I'll avoid companies that use Toll too.

Absolutely trash company. They withhold information. They're deceptive and have no accountability.

I had a package delivered to the wrong address, they eventually provided photographic evidence that it was delivered somewhere else. They wont admit fault, give any communication of an investigation, literally the worst company to exist. i requested for an email and they said "we dont offer that service, I'm hanging up now". I look forward to this company burning to the ground due to being so unprofessional.

I always let the company I buy from know not to use this crowd for delivery; their customer service is hopeless. I received a $400 parcel, and it arrived like it had been towed behind a car.

Worst delivery company ever. That's not hyperbole, that's literally 100% true. I've never had a delivery from them go smoothly. There's always a problem.

They don't actually attempt delivery 99.9% of the time. They just say they do and tell you to pick up your package from their depot. Got security camera footage to prove it.

Depot closes randomly whenever they feel like it. Took time off work to pick up a package one time, they were closed. Even though they were supposed to be open. Phone didn't work when I tried to call them. Same thing the next day. Thankfully I got a refund from the seller after they attempted contact and weren't able to get through too.

Constant delays. My current package was supposed to be delivered on Friday. On Friday that estimated delivery date was changed to Monday. On Monday the delivery date was not changed. But now it says "Freight delayed." Been a couple days and no change and the package has apparently not moved at all since Friday. Customer service person doesn't care. The attitude was basically, "We'll deliver it whenever we feel like." And quite frankly, that's an improvement over the usual of not being able to talk to a customer service agent at all.

Dozens of packages and not one single one was delivered without a problem.

Even better, every time I check the tracking number I have to see on their website an advertisement "We deliver 1 day faster to regional Australia" Yeah, sure. I literally ordered something yesterday and Auspost is delivering it today. So 1 day faster than what exactly? Driving out to pick it up myself? No. Not even that. Because I could have driven to Melbourne and back several times already. Maybe 1 day faster than if I had to walk to Melbourne. But that's fast becoming less and less true every day they delay the delivery.

Really wish companies would give the option of using a different delivery service. I'd rather pay double than deal with TGE ever again.

Edit: adding a response to the company's reply below

What's the point? So you can tell me to wait even longer? Your website says it should have been here within 3 days after the new delivery date (after being delayed several days already). It's been 4 and it's still saying delayed. Your customer service person told me they'd investigate and I'd get an update within 2 days. 3 days later and now I'm told the investigation is just now starting and I'll be updated within 24 hours. Which is an obvious lie since it's Friday. I doubt very highly someone will be working tomorrow on a Saturday to contact me. So what exactly will Facebook chat do for me since no one even bothered to start the investigation yet?

Your company is full of the most incompetent people ever. From the delivery drivers that don't bother to deliver, to the people in the distribution centre that lose a fairly large heavy package somehow (or are just too lazy to send it out in a timely manner), to the customer service people that lie to your customers. Your company is a disgrace and should be closed.

If there was a way to give less than one star I would. I’ve had three emails all very similar thanking me for my patience and trusting that I’m well after a $500 desk is still missing somewhere in transit. Lots of bells and whistles all in the key of rubbish.

I am absolutely appalled and disgusted with Team Global Express. You are definitely not "express." The tracking is useless. Customer care is very lacking. As other companies deliver to our property and I know Team Global drive past our property, Ive seen them, this is an absolute disgrace and disregard for customers. I will NEVER again purchase from anyone who uses Team Global. This company should be absolutely ashamed.

Worse delivery company ever , delivered to the wrong location and then took ten days before they went back to look for it and of course by then the package is long gone 0 out of 5 stars , would not recommend