Teamglobalexp Opiniões 

My parcel was delivered to an incorrect address and I have no way of locating it.

Easily the most useless company I have ever had the misfortune of dealing with.

Over 7 days and they still can’t deliver a package from one state away. They are unable (or unwilling) to provide any accurate delivery timeframe, despite repeated enquiries.

To make matters worse, when it became clear they were incapable of delivering it, I offered to pick the item up myself — which they outright refused. So they can’t deliver it, and they won’t release it.

This level of incompetence and lack of accountability is unacceptable. I am now lodging formal complaints with the relevant consumer authorities and will also be pursuing media coverage so others are aware of how this company operates.

Avoid if you value your time, money, or sanity.

It won't be long before large companies that have contracts with TGE cancel them because I am now cancelling my large and very expensive order with the supplier I purchased the item from.

Waiting on ordered goods, driver took photo to show it was delivered, but I have know idea where it was delivered to. Driver made no contact, and courier doesn’t answer phone, just recorded messages, no human contact. Couriers don’t deliver to rural addresses in this area, so need to know where it has been left. Supplier hasn’t been able to make contact with them. They are corrupt. Had to give one star to open this link but they do not deserve any stars. If ordering online, make sure your order is NOT SENT by Team Global Express!

If I could give less than 1 star I would. Zero accountability or care.

1. Delivered within work hours while I was home - delivery agent knocked once, left a ticket on the doorstep then bailed.

2. The pickup agent is FURTHER AWAY than the STORE I ORDERED IT FROM, in a dodgy shop whose opening hours were more limited than the main store.

3. Pickup agent refused digital ID

4. Pickup agent told me to call the call centre when I pushed back about digital ID. Call centre is closed on weekends, of course

5. No option for redelivery no options for delivery instructions just "hey we'll take your money, rock up when we feel like it and park the item somewhere you can't get it. Oh and by the way if you don't pick it up in 7 days we'll return it to the seller".

Avoid at all costs, and if you're shopping at JB Hifi i would really strongly considered not getting delivery.

Just the worst company in the world, a package company that wont deliver packages....

Shout out to Bathurst branch for being so negligent in their job it has to be purposeful

no option for 0 stars. Marked as "attempted delivery" at 308 PM, text received at 313PM as being taken to nearest collection point
Security Cameras have no footage of any delivery driver between 230 and 330PM

called customer service, and wanted on the phone for 30 minutes to leave a complaint. will see if they do anything about it

Update: went to collect from local chemist, and mentioned to the staff there, yesterday they had 14 customers come in with the same issue, same driver, same company, so whoever does the deliveries doesnt care for their job one bit

I placed an order online for a 40-inch TV with The Good Guys on 2nd December 2025. The delivery was scheduled for 5th December, yet as of today (10th December), I have received no updates.

The Good Guys use Team Global Express for deliveries and provided me with a tracking link (Team Global Express Shipment Number: GGAA068328) on 3rd December. On 4th December, I saw that the TV had been shipped from “VICTORIA” and was in Sydney. Since then, it has shown as “In Transit” with no further updates.

I have been attempting to contact both The Good Guys and Team Global Express since 6th December:

- The Good Guys: They do not provide a customer service phone number for online orders, and their live chat support is useless. On 6th December, I connected via live chat, and the representative said they would investigate the delay and update me via email. It’s now 10th December, and I have received no response.

- Team Global Express: I have called twice, each time waiting over an hour without anyone answering.
Given that the TV was shipped from VICTORIA and is still listed as “IN TRANSIT,” I have serious concerns about whether it will arrive in good condition, without dents or scratches. If it is eventually delivered, I will record the entire unboxing and setup to document any damage.

My advice: Avoid ordering from The Good Guys and having to deal with Team Global Express at all costs. The lack of communication and accountability has been incredibly frustrating.

Multiple pointless depot scans, zero real updates, and no “on board” information. Every time I deal with TGE, it’s the same story: delays, confusion, and customer service that offers nothing but excuses.

If you value your time, your money, or your sanity, avoid using this company. Consistently unreliable and nowhere near the level of service they claim to provide

Had a computer arrive several days late before being left in the sun without a signature despite a big fat “SIGNATURE NEEDED” written on the top of the box. The lateness is understandable as it’s December but it being left in the sun?? That’s just laziness.

Absolutely pathetic. At 12 they sent me a sms that my shipment is coming today between 12 and 2pm. I was at the shipment address the entire time. Also I ticked the box for" yes leave parcel at safe place". Then at 1pm get a second text "we were unable to deliver your shipment". After about 90 minutes in waiting lines and customer service chats no result. The driver stated he couldn't find the address... and no, they don't make a second attempt to deliver and no, they don't deliver it to the local post office either. They only deliver to a newsagency in a different town. Seriously ? This must be the worst delivery service in Australia. Avoid, avoid, avoid

Do not use this company. Liars. Said they attempted a delivery but they did not. Trying to contact or communicate with them is impossible. Called 3 times and on hold for over 30 minutes every time. Never got through. Chat box is useless. DO NOT USE THIS COMPANY

My package is over a week overdue. Their website says the package has been scanned at the local depot on two different days. What does that mean? Received there? Or on the truck? Still not delivered after those. Just spent 45 minutes in their phone queue listening to the same message every 15 seconds. Mind numbing. They obviously have no one who understands customer service. Failure on every level. Don’t know where my package is and can’t speak to a human.

Paid for express delivery for the 5th Dec, the parcel was being sent from Robina on the Gold Coast to Brisbane. Waited home all day as they said it would be delivered, never arrived, checked the tracking and it was on the Sunshine Coast, why the hell it went passed Brisbane to the Sunshine Coast is beyond me. Today is the 8th and it is still there according to the tracking info. DO NOT USE THIS COMPANY

I am currently waiting in an online chat support with this company because I need to change a delivery address. The bot told me the estimated wait time is 11 minutes, that was 51 minutes ago. I have been trying to contact them all day. I leave a msg, wait then need to attend to other things and they reply and when I don’t get back to them within 2 minutes, they close the chat!
That’s happened twice now so I’ve stoped working to sit here staring at my phone waiting for them! Last time I even asked them to please just change the address, left all the details and they ignored it and shut the chat again!!
Decided to check out these reviews while I waited and now I’m thinking I might as well give up on receiving this package! How is this company still in business??
Over an hour waiting now 🤬

This is the second time I have purchased items from AliExpress and TGE are supposed to deliver them ! What a joke TGE is , can’t contact them and will not respond to messages left !

They get 1 star because I cant give them zero. I cannot believe this company is still in business. Literally cant understand how they continue to exist. I would go into detail about my experience/s but I feel like they have taken enough of my time already.

Terrible courier - either their driver or their customer service is lying, because the automated system told me they couldn't leave the package unattended; while the customer "service" said the driver missed the delivery window. One of them is lying, and I'm guessing both just made up whatever they thought was the best excuse.

Updated: you'll notice in the comment below that "Ari" directs you to a FB messenger account, which is a bot that collects info and then never connects you to a person, seems to be an automated response to make you think they actually care

i'd give no stars if i could. for the second time in recent weeks my medication for my chronic illness is sitting in a depot somwhere instead of being in my home. they consistently miss the provided delivery dates, their phone service is useless and you need to scream human to be placed on hold where no one ever answers. when i finally can get someone on the live chat they tell me the exact same tracking information i can see on my email. they refuse to provide a location of parcels in depots, they refuse to allow people to take things into their own hands and pick them up themselves. They refuse to provide updates or real time tracking. I am now waiting around WITHOUT my medication AGAIN with zero assistance. I have reported this company to the ACCC and NSW Fair Trading. This company is beyond a joke (even aus post can do better) and i am absolutely baffled as to how they are being used by companies to send things or how they're even still in business. Do not use them if possible. Request Star Track if the option is given, or do not buy from companies that use this so called service.

My package was marked as delivered but it is nowhere to he found, instead of waking ten feet into the reception of my building to leave it inside they decided to leave it wherever. Lost so much money in that. This is just infuriating.