Teamglobalexp Opiniões 

This company is poor at delivery service and poor at customer service. I wouldn't recommend them at all. Package says it will be delivered on this day and doesn't come till later fake txt saying we attempted delivery on the day l have been home no one came to my front door and when l tried to reach out to team global they shrugged it off and said you can pick your package up within 48hours. Not a very happy customer.

I am now approaching two weeks waiting for a shipped from Auckland however now locally and it's marked urgent, and the experience with Team Global Express has been nothing short of unacceptable.

For four days in a row, I’ve been told the exact same thing:

“It will be delivered tomorrow”

“We’ll call you back”

Neither has happened. Not once.

I have repeatedly contacted Team Global Express directly with no meaningful outcome. What makes this worse is that the company I purchased the product from has been excellent and proactive yet even they have been fed the same false assurances and never received the promised follow-up calls either.

At this point, I have no confidence that the product will ever arrive. Because I am travelling and won’t be available to receive it, I am now forced to cancel the order entirely, despite the supplier doing everything reasonably possible on their end. I’ll have to reconsider where or even if, I can repurchase this product once I return.

This situation has wasted a significant amount of time for both myself and the supplier. The repeated promises that are not honoured are not just poor service they are misleading. I have zero trust left in Team Global Express.

If you value your time and want your goods to actually arrive, do not use Team Global Express.
Failed processes, poor support, and a complete lack of accountability.

Extremely disappointed.

Absolute joke, no customer service, no managers, overseas call centres. Most useless delivery company ever. An absolute joke of a delivery company. $150 delivery fee for them to decide they wont even deliver to the suburb. Never had a smooth delivery with them. Custkmer service teams are a joke, Reign and Christina both 0/10

This is hands down the worst delivery company I’ve ever dealt with!

My delivery window was clearly scheduled between 12:00 PM and 2:00 PM, received SMS at 8:15am, yet at 8:30am I received another SMS saying 'unable to deliver'.

I had 2 colleagues in the office from 8am, and both confirmed that no one attended and no doorbell was rung. Also there is no card left in the mailbox. Then I try to contact them via 'live chat' on the website, I was told to go to the hub the next day to collect it myself.

(*Update: The tracking now shows “Check address – held in depot.” The parcel was scanned at Woolloongabba and marked “Unable to locate delivery address,” which strongly suggests no actual delivery attempt was made!)

(**Update: Received another SMS says 'parcel has been partially delivered' but custoemr service confirmed the parcel is still in Brisbane airport... so confused)

That is not a delivery service! Completely unacceptable and unprofessional.

Worst service in Australia. Each week they postpone delivery for another week, then on day of deliver postpone for another day. Been waiting for almost a month for a small delivery from Victoria ro Brisbane.

Update: 12th of January 26 &
l still don't have my parcel -
Thank you for your reply but you wanted me to contact you by Facebook or messenger..lol
l don't have a Facebook account so l don't have messenger either so suggest another contact please ???

I made an order from Adore Beauty in Melbourne on the 6th of January 26 and TeamGE picked up my parcel on the 7th January and they delivered it to Melbourne Airport parcel centre and is just sitting at the Airport now the 11th of January as they have taken the parcel further away from where it was picked up and as l live 30 minutes away from Adore Beauty pick up this is ridiculous and l can't understand why a company would change from Australia Post who works 7days a week to this pathetic company TEAMGE who have poor communication.
Avoid using this delivery company if possible.

Parcels said out for delivery for four days and were really late. I got in touch and apparently two of my parcels had been lost in transit. I understand that mistakes happen but there has to be better communication and if something has gone missing I shouldn't need to reach out to find out.

If I could give 0 stars I would. Worst company I have ever dealt with. I still have not got my air con. It has been 16 days. I had to redirect it as it was so late and my holiday had ended so I had to go back to work - I told them our office is only open from 7-4.
And yet again they haven't turned up. I don't think I'm ever going to receive my product. There doesn't appear to be anywhere you can make a formal complaint. I won;t ever buy from a company who uses these con artists ever again. Very unhappy.

Driver left my package on a chair at the front of my house for anyone to see or steal in full view from road never rang door bell as we were home no card in mail not thr first time this has happened one other time thrown in front of my mail box on footpath for any one to steal horrified these drivers from this company are doing this.

Hit and miss. Jason was a great courier but I think we have lost him coz suddenly we are back to 'missing' deliveries again. I had one an hour earlier than advised, and they're back to dropping the card in the letter box instead of coming to the door. Sigh*

They are the most despicable company! Never ever deal with them. We had to make numerous calls to get the driver to pick up the parcel. Waited for 12 hrs only to find out that the parcel was left at a wrong address without a signature, without contacting the recipient and taking the parcel to depot if recipient not at home. They tried to tell me that I booked a shipment without providing a delivery address which is simply impossible. The customer service people apart from submitting an enquiry on your behalf can’t do anything else. And you are at the mercy of their appalling systems. I’m told that it can take up to 3 business days before someone gets back to me re their failure to deliver let alone getting any assurances that the parcel has been retrieved and safely stored. You couldn’t make it up if you tried!!!

3 hours I waited for this idiot driver with on board for delivery notification on a 44 degree day only for them to either a) lie and say I refused to accept the delivery or b) went to the wrong numbered house.

Thanks for wasting 3 hours of my last day of annual leave for the year!

They never delivered my order. After engaging with chat bots and real people who claimed to have 'launched' an investigation, for which it seemed there was no reference number, I never heard anything back within the 24-48 hours that they claimed it would take and had to cancel my order with the company I had ordered the product from.That company had also tried to contact Team Global Express unsuccessfully. I waited over 2 weeks for the parcel to come about 15km from their depot and thought that the Christmas rush was the issue but I will never know and hope never to have to rely on their non-existent delivery services. Be warned.

Was given 4 different delivery dates but no delivery on given dates Contacted them 3 times after no deliverys an was told it will be another 10 days before the deliver . A total rubbish incompetent company that should not be in business .

Every experience is terrible. No tracking updates. Have had to nag them every time there is a delivery through them. Worst courier company I have ever delt with and we have lots of deliveries.

It's a pity this company charges for delivery in the first place. It would be better to not deliver at all and keep their Botany (only) hub open on weekends. So customers could drive 44 km from Hornsby and at least get delivery the next day after the email would be received. Can any delivery company be even more useless than this one? UPS leaves deliveries at a local post office if can't delivered, why Globals can't do the same?

Impossible to get updates on deliveries from Team Global Express. My first parcel was 5 days late and arrived after sitting in Melbourne depot for ages. Then the same thing has happened with consignment (362900954975) which has been in the Melbourne depot since 22nd December 2025. No updates on website, chat bot sends you back to tracking page and phone line cuts you off and sends you an SMS link to the tracking page when you want to speak to someone. Beyond frustrating.

Tried to speak to someone on their phone line 131TGE. Clicked a bunch of options and then it said "Our phone number has changed. Please call 131TGE" and then it hung up.

My parcel was delivered to an incorrect address and I have no way of locating it.