Teamglobalexp Opiniões 

last location report was
Freight delayed
Service Alert Approval
Friday,Friday
July 3, 2026, 12:00 am
Nothing after that. Contact TGE and says they will start an investigation and get back within 24-48 hrs. 24-48 hrs pass and nothing. No communication at all. Contact them again and ask if it is lost and they use every euphemism they can to deny its lost. Delivered one week after it was supposed to arrive with no explanation

Tracking: 7865703552927

Summary: False "Attempted Delivery" scans admitted by staff. Automated notifications demanded collection. Broke confirmed redelivery appointment and hung up on me.

The Lies: On Monday 6th, tracking showed "Signature Required." By Tuesday 7th, status changed to "For Customer Collection" claiming a failed attempt. This is false. I was home all day Monday and Tuesday. No driver came. On Tuesday around 3:00 PM, a support agent explicitly admitted that no delivery attempt was made on Monday. The "failed attempt" status was a fabrication. While the automated notifications insisted I travel to the Warrnambool depot to collect the package, the agent themselves confirmed the delivery never happened and we proceeded to schedule a redelivery.

The Broken Appointment: During that same chat on Tuesday, the agent and I explicitly scheduled a redelivery for TODAY, Thursday 9 July. I was home all day waiting.

09:21 AM: Status updated to "Held in Depot" without any delivery attempt.

Around 10:15 AM: I contacted support. The agent claimed "allocations close at 11:00" but refused to make the effort to schedule the delivery for today, despite it being well before the cutoff. They unilaterally moved my confirmed appointment to Monday 13 July without my consent.

The Service: When I stated that breaking a confirmed appointment was unacceptable, the agent hung up on me with a scripted "Thank you" message.

Conclusion: Their system lies about attempts to hide inefficiency and automatically demands customers travel to depots. Their staff admit the lies but are too lazy to honor scheduled redeliveries even when time permits. Do not trust Team Global Express.

RESPONSE TO COMPANY REPLY: The company has posted a standardized response below stating: "As we do not have your details, would you kindly reach out to us via Facebook Messenger."

This is false.

My original review explicitly includes my Tracking Number (7865703552927), specific dates (July 6–10), times of calls, and the Warrnambool depot location.

I refuse to create a Facebook account or move this conversation to a private channel to provide information I have already made public.

This request to move to Facebook is a stalling tactic to hide the fact that your staff admitted to falsifying delivery scans and then hung up on me when I demanded a redelivery.

If you actually read this review, you have my details.

If you are choosing to ignore them and post a generic script instead, that confirms the poor service described above.

If only zero stars was an option. How can a courier deliver to a random house number in a completely different street? It's not rocket science. Find the right street, find the right house number. Received a photo of a house that's not ours with the packages left outside and immediatly contacted customer support, which is very lacklustre. No sense of urgency about getting on to the driver to turn back and retrieve the items (multiple) and have them correctly redelivered. Said we would get an update within 24-48 hours. Nowhere near good enough.

Was told delivery was to happen and i needed to be home, lost money in order to be there. i have cctv footage of the day, no one turned up, called them, they lied, said no one was home, they hung up on me, called them back, they lied again and refused to help. Customer service is a 0/10, makes telstra or optus look amazing......

Hands down the worse experience with a shipping company to date.

THINK VERY HARD AND CAREFULLY ABOUT USING THIS COMPANY.

In regards to the Victorian operations.

They stole my parcel and have deleted the tracking information. They refuse to give me a customer service number or email, and keep saying someone will contact me that day. They admit my parcel should have been delivered last week and that they can’t locate it, but will not provide any further information or attempt to resolve the fact that they’ve taken or lost my parcel.

My Partner is still waiting for her parcel from Sydney. The delivery driver said they couldn't find our address so they were going to drop it off at Mornington Newsagency the next day. No Parcel arrived. Rang up parcel is in Dandenong, going to be delivered Thursday last week still no parcel. Still in Dandenong.
The kicker is I ordered a part from South Australia last Thursday, it was picked up on the Thursday and delivered the next day. WTF is the matter with this Company one day they can't find our address next time they can. What a bunch of Cowboys! Has my partners parcel been misplace of pilfered?

They delivered the package to the wrong house claiming that it went to the address they were given. By pure accident and leg work I found it and the company I ordered from gave the right address. I gave the right address and they got the wrong address then blatantly lied about it several times. Absolutely useless liars as well. Avoid at all costs.

Got screwed with on my $700 item when TGE missed the expected delivery date but the tracking didn't update to reflect that and still said the previous day. Called the helpline to simply to confirm where my package was and the goobers on the phone (who have zero clue what's actually happening at the depot) said my delivery had been missed and they'd email me back in 24-48hrs. They did not simply answer my question of "is it just coming later?". The tracking still did not update either and when my package actually just appeared 2 days later, the helpline got back to me AFTER my package arrived saying it'll arrive the next day. They deliver yes, but need better tracking and the helpline is actually pathetic.

Item still hasn't arrived over a week after purchase. Courier tracking (Team Global Express) shows the parcel stalled at Melbourne Airport since 30 June with no further movement, missing the estimated delivery date entirely. When I contacted the seller for help, there was little useful follow-up, and Team Global Express's own phone support couldn't or wouldn't help either, phone and chat customer service both hang up and offer no answers to questions. Terrible customer service and terrible courier service.DO NOT use this service if receiving a delivery on time or even at all is important.

I ordered an item but didn't have the chance to choose a courier, so by default was sent by Team Global Express. The issue is that now the delivery status says: Unable to deliver - unserviced remote area. If you are not able to delivery because of that tell me from the beggining!
It's get better. Now I've been trying to find out where it is as it says also "if you need the address of where to collect your shipment, please contact our customer service team who will assist you." I've tried by phone, live chat and they tell me I need to call a different number. Avoid this courier if you don't want to complicate yourself!!

Appalling. Terrible. Unprofessional.

This company has either lost or left wrong number or no items leaving me to spend alot of time filling out stat decs prooving non delivery and with sender trying to find items .

Disgraceful service (or lack of)! Despite being home all day apparently the driver "attempted" to deliver my parcel. What's strange is that my security cameras show the driver spending two minutes sitting in his van writing up a collection ticket then he puts it in my letterbox with NO ATTEMPT to deliver my parcel! How lazy! It's incredibly frustrating to pay to have a parcel delivered, only for the driver to not even bother trying to deliver it! DO NOT USE THIS COMPANY. They do not deliver!!!!!

By far the worst delivery service ever dealt with. Only delivered half the order, would not provide a docket of what was delivered. Inspected and only half the goods delivered. Driver advised, sorry he could not fit it on the truck. Just sign and we will deliver the rest in a week or so... wtf!

A parcel that was ordered as home delivery, was dropped off at a depot 30 km away as I dont drive this is a problem, their attitude on contacting them was so sad too bad

The Team Global Express Hobart division is refusing to deliver to my house (postcode 7030) apparently it’s an unserviceable area and I have to pick up at the Cambridge depot
(4 hour return trip)
I asked for them to redirect to Longford Newsagent. That to is an unserviceable area. Even tho I confirmed with an employee of the newsagent that Team Global Express do in actual deliver parcels for the surrounding region
If the company can accept the parcels with tracking and consignment numbers then why are they reneging on the contract they have to deliver the said parcels. And now the word is that they will not deliver past Bothwell (45 mins from my house)
I’ve had to ring and try and get refunds on parcels because I’m not travelling the 4 hour round trip to collect something that I’ve paid delivery on. I’ve had many parcels deliver to my ‘unserviceable area’ by other couriers with no problems
TGE currently has 3 parcels of mine that will be returned to seller.
When contacting them several times I was told if you want your parcels you have to come to the depot in Hobart(Cambridge)
Their so called professionalism is sadly lacking and their contempt for me as a customer is disgusting. The local community page is awash with similar complaints from this so called courier. A lot of unhappy people.
If I could put zero stars I would

This is a truly awful company whose attitude to their customers is "couldn't give a stuff". I am disabled and always leave specific instructions where the courier can bring my package so I can access it. Every other company manages to follow this instruction, except Team Global Express, and when you try and remedy it, the customer service is just as bad as the delivery service. Team Global Express has zero respect for its customers.

Holy shit. These guys have the audacity to extend my shipping by 4 whole days. So much for paying extra for quicker shipping. Useless as Australia post wannabe

“I had an absolutely terrible experience with Global Express. I ordered a mattress that was supposed to arrive on a set date, but every single time, they kept promising it would come ‘now’—only for the delivery to be delayed again and again. This went on for days. They offered no real solutions, and the frustration was unreal. Do yourself a favor—avoid Global Express if you value your time and peace of mind. This is hands down the worst service I’ve ever dealt with.”

I would like to provide feedback regarding my interaction with Machelle today.

Unfortunately, the experience was extremely disappointing. Throughout the conversation, Machelle repeatedly spoke over me and did not allow me an opportunity to explain my concerns or ask questions. When I requested clarification on what she was saying, she continued repeating the same information rather than addressing my questions directly.

I found her communication to be dismissive, unprofessional, and lacking basic customer service standards. As a result, the interaction left me feeling frustrated and unheard.

I have requested a manager to contact me and am still waiting for a callback. I believe this matter should be reviewed, as the level of service I received was unacceptable and does not reflect the standard of customer care I would expect.