Teamglobalexp Opiniões 

I’m so angry. Why call themselves a delivery company when they DO NOT DELIVER!
I am about to head down there to get my parcel…
Customer service lies through their teeth!!

Absolutely disgusting! Our package was meant to be delivered June 1st, we have been given the run around & saying they’ll contact us in 48hrs & they haven’t contacted us once. Package is nowhere to be found! I shouldn’t have to follow up over & over again! Still no package & the item is $1k! Not happy!

Wish 0 was an option. Miserable experience even when asked multiple times through every form of customer service solution they offer, I was left with more questions than answers. I would rather ride a bike with a flat tire 60km to pick up my order next time as at least that way I will get it within the delivery time quoted.

No star review if that was an option. This company is pathetic. My order was due 1th June according to their tracking. I needed it by 13th June, still no parcel today as I write this 13th June. It was for a party tonight. Gifts, party games and props - $200 worth gone to total waste because of these flogs🤬 I’ve been chasing it since Thursday 11th. I offered to intercept it at a depot if they can tell me where it is and they tell me they only communicate by email to other depots, not by phone🤷‍♂️ tracking is inaccurate and in fact has now been stuck on “in transit” expected delivery 11th of June for 2 days now.🤬 the worst courier service I have ever encountered with seemingly no real way to complain. They shield themselves well from their customers with very little phone communication🖕🏼🖕🏼

This company is an absolute joke, businesses that use them should really take a look at themselves as you are going to start losing money because of this pathetic delivery business.

Avoid these guys at all costs.
Currently trying to find $3500 worth of stuff I ordered. Seller has confirmed that all 5 items ordered were sent with the courier, have contacted Team global Express 5 times by phone over 5 days, sent countless emails all with the same result, they say they didn’t receive the packages from the seller.
Team global express data shows they picked up 5 items but have only delivered 3 so I still have 2 large expensive items lost and these guys are not even interested in trying to locate them.
Easily the worst courier company I have ever dealt with that obviously doesn’t care about their customers.
Hopefully someone with some idea will contact me and resolve this issue instead of passing it off.

So an update into this company and their poor performance. The 2 items that they “ didn’t pick up” magically turned up 2.5 weeks later at their Melbourne depot, these 2 items were then sent on seperate days to Sydney where I was informed 1 item turned up on Wednesday and the other on Thursday. Was emailed on both occasions. The items now appear to be sitting in the Sydney depot just hanging out have a good time with all the other lost deliveries.
I have email these guys twice to inform them that if both items do not arrive by 5 pm sharp Friday June 19 then I will be seeking compensation through fair trading and sending all evidence including the lies, proof they lost the items and the poor customer support.

Update received 1 item today still one missing. T-minus 4 hours until fair trading get involved.

Complaint lodged with NSW Fair trading.

PS: I see your little dot to follow TeamGE, hope you take this onboard and sort out your service.

Delivery attempt failed. There was no actual attempt. Arranged for redelivery which is not possible by phone. Had to wade through endless pages online with codes. Delivery arrived but left at open front gate of a rural property with no notification.

Firstly I would like to apologise for the (misunderstanding) review I gave yesterday. My parcel was in fact delivered . As I am away...the person who collected it from the driver had neglected to advise me of the delivery!! Well done on an excellent delivery and for being kept informed on the progress of the parcel. Job well done . Thank you so much. A very well organised company.

This company is the worst at customer communication. When they were unable to deliver a package on the day they advertised I asked if I could pick it up on the same day. 3 days later they cancelled the delivery and set it as pickup. No communication was sent and it took half a day to update the web site tracker. This is an example of a courier company that should be avoided.

Fraudulent and terrible service.
My Priority Express parcel was due on 2 June 2026 and is now 3 days late. At around 7:00 AM, I received a text message saying my parcel would be delivered that day. Then at 7:59 AM, the tracking was suddenly updated to "Attempted Delivery."
Four people were home at the time. Nobody knocked, rang the doorbell, or called. I also checked my security camera footage and there was no delivery driver at my property.
Paying extra for Priority Express only to receive a delayed parcel and what appears to be a false delivery attempt is completely unacceptable.

An absolute shit fight to deal with. I called them a week ago because my package was not moving from Adelaide for a whole day. They said just be patient over the whole. I called them today and it still hadn’t moved. The customer service people know they are shit and refuse to acknowledge it. This is the third time using them down here and it’s going to be my last. I’ll do whatever I can to avoid these people.

1 Star

Worst delivery experience I have had.

Yesterday the weather was rainy in Sydney and there is very limited parking near my house. Instead of delivering my parcel, the driver marked it as an attempted delivery and immediately dropped it at a parcel collection point.

I contacted Team Global Express through live chat the same day. The agent told me the parcel would be re-delivered on the next business day. Because of that, I stayed home and waited all day for the delivery.

Today I contacted live chat again after receiving no parcel. This time a different agent completely changed the story and told me I have to collect the parcel from the parcel point myself and contact the seller.

What frustrates me the most is that I was given false hope and incorrect information. If there was never going to be a re-delivery, why was I told to wait for one? I wasted my entire day waiting based on what your customer service agent promised.

Very poor communication, inconsistent information from support staff, and disappointing service. I expected better.

Never use!
Their customer service was terrible, they dismissed my inquiry and were unhelpful!

Claimed they attempted delivery but I never heard a knock, left a card saying they'd contact me with further info but never did

2 days later called them and they said they would redeliver on "Wednesday" but refused to give an actual time frame. Just the entire day

After spending the entirety of Wednesday waiting at the door I decided to contact their customer service only for them to tell me they can't redeliver the package without permission from the seller and told me to contact the seller to organise pickup from a depot over an hour from me

After calling the seller they (the seller) told me that wasn't normal and they'd call team global

When they called back they told me that team global said they can't deliver to my address period and expressed their own frustration with the situation

Absolutely awful courier service, would've gotten the package faster and easier with auspost

Wont be using again. Paid high price delivery for my item to be sitting stagnant and not be delivered. Then being told il have to wait 24 to 48 hours to just get an update! Not good enough when charging that much in the first place.

Poor experience. Terrible communication. Package didn’t arrive. Sent direct to depot. No ability to change delivery. Helpdesk said ‘that’s not our fault.’

Horrendous service - 2 weeks to deliver a PRIORITY parcel Vic to NSW, and that was after many phone calls and emails hounding them. Parcel sat in different locations for 2 days without moving. All they do is say sorry and thanks for your patience - very helpful! If you can use a different delivery service - do so!

Consignment 006433523040 was confirmed at a depot on 21/4, yet had no scans or movement since 8/4. Despite multiple escalations via phone, email, and live chat, the parcel is now unlocated. This reflects a serious failure in handling, tracking, and customer service.

This is what i wrote on the company feedback page, but couldnt send it because it has a 255 character limit FFS
"I would like to ask why a card was left that had no information about where the depot is that it was returned to. The instructions about logging into team global express account is a pain in the arse, i went to the trouble of registering an account and all it says was Hobart, where in effing Hobart? what address? It wasn't in Hobart at all it was in Cambridge which is just down the road from me. Only got that info because a worker from Road Runners (another courier company) was kind enough to steer me in the right track."

I had major concerns after reading reviews. I received what seems to be a standard message of delays of 48 to 72 hours for delivery. I contacted company through message system, had my order reviewed and received it next day. The driver rang my bell ( I'm in units) and waited for me with package and checked i could carry it. Fears allayed and one very happy customer.