Tescostores 

Hi,I love my Tesco app last nite I did my food supplies online in less then ten minutes and it's so easy to pay.Best of all I do click and collect so easy.I collected my shopping and the man was so polite and had a smile.thats what makes shopping so easy is that all the collect people are happy and professional and polite.Reason I do click collect as I have a illness called Neuropathy in my feet and hands and can't walk very far.So Tesco's really give these people a massive thank you from me

I tried to find an email address to complain to Tesco but it was returned telling me that address is no longer working. On that basis I am cutting and pasting my complaint on here in the faint hope someone at Tesco actually gives a damn

I visited your store in Surrey Quays London SE16 this morning 15/08/2022
Sorry but why are there two banks of " card only" self checkouts but NONE that take cash ???
Even one of your cashier desks says Card Only, whereas those with staff that actually do accept cash
were hardly manned and those that actually had staff had long queues - and this is on a monday morning.

Why are you refusing to accept cash?

I have been a customer for over 55 years but find this to be a slap in the face to anyone who decides they prefer using cash to being forced to use a card - because this is what you're doing - you are basically saying pay by card or queue up for ages like a second class citizen .
this is absolutely outrageous from a supermarket that has been a British staple for decades.

Yours in disgust

Mrs Linda Johnson - a cash user and I intend to remain one

Tesco cup soup now in recyclable packets. Powder is always a solid lump and any croutons are solid chewy lumps. This never happened with the foil lined sachets. Need to buy a brand that is in proper packaging.
Going for recycling is no good if product is spoilt.

The Allerton Road branch is amazing! The best Tesco in the world! Pauline is amazing and neil and Helen and Sam, Athena and Rachel Soo-Lin are amazing and put up with my humour!

On Thursday, 28th July I visited Tesco, Llansamlet, Swansea. Overall, the service was okay. I purchased the Outdoor, Grey Rattan Corner Sofa with Table, it was on offer at £280. I needed to assemble it and that's when the problems started. The instructions stated one person, 40 minutes, unfortunately, due to the positioning of the nuts and bolts, poor quality alan key and spanner it took a lot longer. However, the main problem is that the sides of the table were bent out of shape and consequently, the glass top will not fit properly.

I am hoping, as I have assembled the seating area, that returning the bent table frame will not be a problem and Tesco will quickly provide me with another.

Returning the table is a round trip of approximately 25 miles so, I hope Tesco will do the right thing and rectify the issue.

I messaged tescos yesterday to complain their poor staff at the temporary click and collect in the car park at Beverley way new malden have no shade from the sun apart from sitting in the vans I think it’s disgusting I haven’t heard a thing since no reply nothing .I wonder if the manager is nice and cool in the store with the air conditioning

Tesco's express in holdnhurst road Bournemouth Dorset staff crap dropped my drinls and just laughed and so did the security guard went to pay didn't realise my money had a rip in it the guy wouldnt take it and his reply was tough ! Terribly place .

I am a volunteer covid vaccinator for St Johns Ambulance. I recently gave up my valuable time to do a 4 hour shift at a local vaccination centre. The yellow AA signs on the main Rd stated that for the Covid vaccination centre park in the nearby Tescos car park which I did. I received a parking charge from Horizon parking who manage Tescos store car parks due to exceeding 3 hours. I appealed this and it was declined. I paid the £30 charge in panic as it would increase to £70 after 14 days. I approached a duty manager of the store who advised me that as I had paid the fine, there was nothing she could do( she was very sympathetic though). I rang Tescos customer services, the person I spoke to wasn’t very sympathetic and basically said nothing they could do. Disgusting. Tescos unable to afford £30 to reimburse me.

As I have regular repeat prescriptions, Tescos - Bridgend is my chosen Pharmacist and receives all my prescriptions direct from my Doctors.
When the drugs are ready to collect, I receive a text telling me they are ready, but they never are. It's always 30min wait. Why? I am not there to shop!
Today is the last straw! My wife went in and asked for something specific and was given something else after being told they are the same, it is NOT!!
When she went back to get a refund on what she bought and the correct item, she was refused a refund with the excuse of once it had left the store it was considered contaminated!! She explained it wasnt and told them they supplied the wrong thing!!
Total LIE.
My advice is unless you have a major injury in the store and need a bandage to stem the flow of blood until the Ambulance arrives, don't bother, they are useless!!
Needless to say, I have changed Pharmacists to Lloyds who post it directly in time for my next prescription. (and the best thing is, I don't have to talk to 'jobsworths')

Tescos Large Wholemeal Baps seem to have changed their recipe which has made them inedible. I have purchased them for years, but last week took the pack back as something had been added which made them taste fermented which I thought must have been a mistake. I did have a refund, and the offer of a replacement which I refused as I was in a rush. I bought another pack from a different branch and find they are exactly the same. Tescos - what has happened? Have they always contained palm oil?

I absolutely love my local tescos; the staff all of them exceed what I would expect from a supermarket;
Kevin , Sanila, Rhetta and all of them are absolutely brilliant,,
Very patient kind thoughtful and considerate as well as professional at all times,,
Notting Hill Gate tescos

Absolutely the worst grocery store ever.

If you're a loyal Tesco customer and you've built up reward points on your Tesco club-card and you don't use them on time they are all removed after 2 years. What if your unwell during that time period and can't use them.

Whereas with other grocery stores they leave your points on their cards permanently as you have earnt them and they reward loyal customers, not punish them by taking their hard earnt points away from them.

What an absolute liberty as here we are as loyal Tesco customers lining this companies bank accounts with billions of pounds and this is our reward for doing so. To have what little they are giving us take away if we don't use the points on time.

If that isn't bad enough when you do want to use the points you can't just go to the till of the store with your groceries and club-card and say. I would like to pay for these groceries with the hard earnt points I have built up on my club card. NO you can't do that.

Instead you have to jump through a series of hurdles to obtain vouchers so you can then pay for the items you want. In short Tesco's is trying to make it as difficult for you as a customer as they possibly can to use the points that you have earned.

If you go into your local small tiny Tesco store they can't even read your club-card and tell you how many points are on your card and told me I need to go to one of their super stores to do this.

This company, Tesco, should be renamed complete and utter rip off, as they have been ripping their customers off for decades.

They, Tesco's, will read this and try to justify that they offer good value to their customers.

But customers only need to look online at the prices they are charging for the regular items each of us buys as a customer and then if you compare those items prices with other stores like Lidi, Aldi, Asda, Morrison's and Savers you can see right away that all of Tesco's items cost more than all the other stores.

My advice to anyone reading this is to look at every items you are buying on your grocery list and see if you can get it cheaper elsewhere.

Also look online as well for suppliers that sell in bulk and buy items you get that have very long expiries dates on them from these suppliers in bulk, because the amount of money you will save is ABSOLUTLEY HUGE.

I WILL NEVER EVER EVER SHOP AT TESCOS AGAIN AND I WOULD ADVISE ANYONE READING THIS TO DO THE EXACTLY SAME THING.

SHARE THIS AND ANY INFORMATION AND ADVICE THAT YOU HAVE WITH FAMILY AND FRIENDS THAT WILL HELP TO LOWER THEIR GROCERY BILLS.

ALSO ON YOUR SOCIAL MEDIA ACCOUNTS ADVISE PEOPLE YOU KNOW NOT TO SHOP WITH TESCOS BECAUSE THEY ARE RIPPING ALL OF US OFF.

WHY FILL THEIR BANK ACCOUNTS WITH MONEY WHEN THEY ARE TAKING AWAY THE HARD EARNED POINTS WE AS CUSTOMERS HAVE EARNT, ESPECIALLY DURING A PERIOD LIKE CO-VID WHEN PEOPLE AREN'T WELL ENOUGH TO USE THEIR POINTS.

WORST OF ALL THEY ARE OVER CHARGING US ON ALMOST EVERY PRODUCT THAT WE ARE BUYING FROM THEM AND IN DOING SO ARE AS GOOD AS SAYING THE FOLLOWING TO US.

WELL IF YOU MUG ENOUGH TO KEEP BUYING IT, WE'RE MORE THAN HAPPY TO KEEP CHARGING YOU THESE OVER THE TOP PRICES AS YOUR CLEARLY STUPID ENOUGH TO KEEP PAYING IT.

PLEASE. THINK BEFORE YOU SHOP AT TESCOS AND LOOK ELSEWHERE FOR CHEAPER PRICES.

IT IS HARD WORK HUNTING DOWN ALL THESE CHEAPER PRICES, BUT COMPANIES LIKE TESCO KNOW THIS AND ARE HOPING YOU WILL NOT DO IT SO THEY CAN CONTINUE TO RIP YOU OFF.

BUT ONCE YOU HAVE DONE ALL THE HARD WORK AND FOUND ALL THE CHEAPER STORES AND COMPANIES AND PRICES YOU WILL NEVER LOOK BACK OR EVER GO BACK TO COMPANIES LIKE TESCOS EVER AGAIN.

GOOD LUCK ON FINDING THOSE CHEAPER PRICES AND CHEAPER COMPANIES.

Truly atrocious behaviour. I ordered food to be delivered between 5-6 as I have classes later in the evening. Bear in mind you pay £4-6 for delivery slots. Everything was set to go smoothly and I waited at home from 5 until 6. Nothing happened. I checked my Tesco App and it said the order had been delayed to 6:35.

At 6:30 the app updated to say that the delivery had been made succesfully. I found this disturbing as I had been sitting there, watching the road and waiting for my delivery for 1,5 hours.

I called CS who informed me that the delivery-man said that he had delivered the last 3 deliveries at the same time, which is suspecious as they were in different places. He then informed me that he would call the store to find out what had happened with my food. I waited on hold for 40 minutes as he repeatedly tried to get ahold of the store and the store manager to no avail.

He then told me to call back at 7:30 as he might be able to get ahold of them then. I did as told, and no success. At this point I was enquiring about a refund as my £65 worth of food is clearly not turning up.

I was told that the store had not reported any faults with the van and that since they cannot get ahold of them, they cannot figure out where my food is. I was then told that if the delivery-man's shift had ended during the deliveries he might have brought the food to the warehouse and that my food might be on the later deliveres. I then asked what I should do, and was told that the last deliveries are made at 11 pm.

So now I am sitting here. Hungry, angry and unable to attend class or even shower in case the delivery shows up multiple hours late.

This service is UTTERLY appalling. I have paid extortionate prices to have my food delivered at a chosen time, which ultimately does not matter as they will deliver it whenever suits them best anyway. I am NEVER ordering food from there again. What a scam...

Tried to buy 2 Amazon gift cards for mothers day and dads birthday. Was told by cashier I could only purchase 1 due to some scam going around but couldn't expain what it was. Asked if I could purchase 1 myself and get my wife to purchase another 1 but was told no by what I assume was a jobs worth manager that we couldn't do this. Asked if we could exit the shop and come back in to buy the other card but she got very angry and went red in the face. We were very unhappy with the managers attitude she got very rude and bitchy towards my wife. We then told the poor cashier we weren't going to bother she was actually very nice about everything. Left without the vouchers we'll go elsewhere. Very poor customer service by manager. Disappointing Tesco must do better.

Two weeks in a row, Tesco have cancelled an order for delivery to my mum who is 94 years old. This time no email to let us know the delivery was cancelled. We have to leave work to go to my mums to help her, so not only is this annoying wasting our time but this bad service is not acceptable. If they have a resource issue - deal with it and stop messing customers about.

My mum relies on her two weekly shop as she is not mobile.

Order no 7911-0898-75 refers.

Came in to your bourne Lincolnshire branch at 10.30 to do my late night shop and had to serve myself on a self service area as only one person in the store on the till but wouldn't open a till. I don't come to tesco to do a late night shop to serve myself then watching a old lady with a full basket to do the same. Shame on you tesco!!

Visited Tesco instore Café in their Shrewsbury Store on the Battlefield Industrial Estate, Cannot get over how dirty their Café was in general, we were going to sit at a table with soft chairs but they were full of crumbs & fluffs & other bits of god knows what ?, so sat on the hard chairs !
Really poor hygiene especially in these times, glad we only wanted a quick tea, would never visit again, you could also see the person dishing up the food using her hand to push onto plate !!

Tesco's have a problem with there handheld scanners. I've told Leatherhead Tesco for 4 months. If you pick up a bottle of wine at £6 . If it has a £1 off. Fine. But if they have buy 6 bottles 25% off. There scans show the £1 off each bottle. But it will show £9 off the full amount. So you think you are £1.50 better off. Until you scan and pay!!! I can't believe this company is that thick they haven't worked it out! When I tell them every time . It's not my job!!!!great and thick!

I buy my groceries on line and have them delivered because of an illness i have it isn't wise to do too mush driving. The people that deliver are all very pleasant and helpful, but there is one thing that bugs me more than anything is WHY DON'T THEY EDUCATE THEIR PACKERS? The packers must be given a list and just pile stuff in the baskets in the order on the list with no thought of weight. For instance I buy a lot of cabbages for my pony in the winter, so if biscuits, crisps, buns and malt loafs are on the list before cabbages, canned foods and bottles of squash I end up with crumbs and squashed squidgy loafs. Tesco seems to have a knack of making their complaints department the most unbearable time consuming effort known to man, then if you manage to get through (which happens occasionally) they're so nice to you that you're the one feeling guilty and apologizing to them!!!

I have been trying to change my address from my old one to my new one so I can receive my Clubcard vouchers and Christmas points. I have been trying to call and email their customer service department. I just received a automatic reply to say that the email address I sent my old and new details is not longer being monitored.