FridaysUK Opiniões 

You only know a companys worth when something goes wrong and what they do to put it right. TGI's do absolutely NOTHING to put it right. I had very poor service at the Trafford Centre restaurant, they got the food order wrong, brought out food that we said we could have but then changed their mind, then tried to charge me for said food. I then complained to head office and all they came back with was sorry. TGI Fridays do nothing to put it right and have made no effort in trying to ensure customers come back again. I will NEVER eat at this establishment again.

Mum surprised me with a visit to TGI o2 for my birthday. We waited 40 minutes to be seated and then another 20 minutes to place our food order. I understand this is a busy venue, however the staff walk past you and don’t even acknowledge the fact you have been waiting for ages. This experience was distasteful. Staff need to smile and communicate more with customers.

Walked in all tables hadn’t been cleaned restaurant was virtually empty waited 20mins to been seen too
When food came daughters was freezing and had to be returned
Toilets where a mess daughter slipped on a sign that had been left on floor and no one said anything

Our experience was swift and the server, Amie the manager, was very kind and made our time very smooth. Service was quick, food was great, will definitely come back.

Booked online for TGIF's at the 02 - 5.15pm
Arrived to discover people still waiting for their tables booked for 4pm!
The staff were not very bright and kept bumping people out of the time queue.
People booked for 5pm were being seating before the 4pm diners. Needless to say, this caused some heated conversations.
Finally seated after 55 minutes.
The menu is very small but the food still came out cold and I had raw bacon on mine! Sent it back. Returned with cooked bacon but cold chips!
Gave up. Ate what we could, begrudgingly paid bill and left - never to return.

Worst value restaurant in all of Cardiff. Won’t be back again. Food is low quality and small portions but high priced, same with drinks (Cocktails were watered down but the same price as a high quality cocktail bar).

Paid quite a big deposit to reserve a table, the table was booked for 11 people for a birthday. Sat for well over half an hour before I prompted staff to take a drinks order. Food was mostly okay, however the macaroni cheese ordered, well I’d like to know where the cheese was?! Overpriced and overrated. The deposit paid was not taken off my bill and I’m still waiting for my money a week later after being told it was ‘automated’. Poor customer service, phone just hangs up. Will not be visiting again. The only positive was the slice of birthday cake and song.

We booked a table for 5 people at the Leicester Square Restaurant for the 14th December. The Booking was made in October. Today I received an email confirming the booking had been cancelled with no explanation. Due to the short notice we have been unable to make alternative arrangements for our Christmas celebrations. TGI’s did not even have the courtesy to call me to explain why the booking has been cancelled.
Total disregard for their customers.

I left my bag in the Chelmsford branch before it shut. I desperately want this bag back. I keep trying to contact you but I never get a reply. It has things that are valuable to me and I really just want back what is mine. Please contact me

Leicester Square. Visited this restaurant on Friday 22nd November. 4 adults celebrating 2 special birthdays. I advised on booking the reason for the visit and that we had travelled from Liverpool to London for the celebration and wanted it to be a special evening. 2 meals were cold, when highlighted to the staff I was told they would be willing to microwave them. I was told that no management were available for me to speak to and no apology given nor did we get a discount even though the meals were almost totally left uneaten. I have complained twice via the website and rung twice but to no avail. Atrocious food, service and attitude. Spoilt our evening. Avoid at all cost.

If I could rate it zero I would.
First of all 7 of us came into the bar. Weren’t greeted by anyone. We’re sat at the bar for atleast 10/15 before we were even acknowledged. A simple “ hi will be with you in a moment” would have gone a long way.

5/7 of us had been served. When I then asked about the last 2 of us being served we were told the till was down. Again a simple “sorry the till is down” would have gone a long way as suppose to being ignored for 10 minutes.

When mine and my partners pina colada’s came. They tasted like nothing like they advertised on the drinks menu and served to us in a coke glass.

Disappointed to say the least

The toilets were absolutely disgusting. And the toilet seat was broken. My friend ordered passion fruit martinis and it didn’t have any passion fruit or prosseco with it. She wasn’t told about this until asked as to which she said “sorry we don’t have any” but we still had to pay full price.

We came out for my friends 25th birthday and we have been let down by Rushden lakes tgis.

Went to TGI Fridays on Friday, it was a birthday meal for a friend ,what a lovely experience we had the four of us ,was greeted by waitress tam and she looked after us the whole time we wad there she is a credit to the company she was so professional and knowledgeable and such a lovely smiley friendly lady ,Henry the general manager was very friendly and welcoming too what a wonderful place to eat and food was excellent

We booked a table for 4.45pm Saturday 23rd at the Tinsley restaurant which we have been going to for over 15 years. Unfortunately we will not be going again. We arrived early at 4.25pm and entered the restaurant, gave my name informing the hostess I had reserved a table, she asked if we had any diet requirements to which I informed yes we did as my grandson is celiac and she took us to our table. We then waited 20 minutes before being asked if we wanted a drink at which point we said we would and also ordered our food at the same time. Luckily we had decided that we were just having a main course. Both of us decided to have the sweet potato fries. As is the case a manager has to confirm any allergies and make sure that the meal chosen is suitable - another 15 minutes. Whilst waiting for my food I glanced down to see that my knife and fork were absolutely filthy which should have been picked up by whoever laid the table. The previous customers meal was well and truelyy welded to them. Our food eventually arrived at just after 5.35pm!! Sweet potato fries missing from my grandsons meal which we decided to not say anything as we didn't have another spare hour to wait (we did make sure that we didn't pay for them). At 6pm we finally left the restaurant - what a joke of a visit. When we arrived it wasn't overly busy - excuses were made for a shortage of staff however they constantly seated more and more customers. This then caused several people to just walk out. Thank god we didn't want three courses or 1 hour 35 minutes could've turned into 5 hours!!!!!!!!!!

We visited TGI Fridays in Stevenage today and what a waste of time and money. The service was shocking, so slow, after 20 minutes I had to ask for our drinks, our food was wrong, cold, bland, soggy and it’s so overpriced! Used to love it , 10 years ago. Definitely wouldn’t consider returning again, what a sad, sorry atmosphere , the only positive is they didn’t add a service charge!

If I could have rated it zero stars, I would have done, as one is too nice. I took my daughter there for a treat. We had the worst chicken burger and chips each - not even ten chips on our plates. We also had two soft drinks and two two-for-one cocktails. I nearly died when I received the bill of over ninety pounds! Absolute joke!

Limited choice on menu.
Small portions, not a filling meal.
12 year old granddaughter had adult portion then required sandwiches when home.
Staff are very attentive, without been over the top.
FIVE stars for staff exceptional service.

Menu has reduced massively,none of the Jack Daniel meals available. Food is massively over priced £24.99 for a burger that was so greasy and the bacon tasted like it had been cooked in a filthy pan. No mention of kids eat free or how to redeem this,didn’t realise until looking now that they could! Two adults two kids for basically chicken chips & burgers £100! Greasy tasteless food.

Wow this place has gone down hill! Took wife and kids as we hadn’t been since before Covid and we were all really hungry. First thing to note is that the menu has been reduced and they don’t have any jack Daniel’s sauce which used to be the essence of TGIs. Anyway, ordered a burger and it was nothing like the quality burgers of 5 years ago. I can only describe the burger as being something like you’d get in a cheap burger van - it was greasy and didn’t have any flavour at all. Definitely not quality beef either. It’s a nerve that they could charge nearly £25 for it. The manager did put it right to be fair to them in terms of the bill, but I still don’t think I would ever go here again. The hungry horse do better burgers for literally 25% of the price. I don’t think TGIs has a future as it was quite dead inside.

I felt like the drinks were a scam. They advertise 2-for-1 offers, but then charge £16 for a mojito that’s mostly ice. The quality was really disappointing.

First off when we entered the restaurant the greeting was on point and we were sat immediately. However the seat and the table were clearly not cleaned so the waitress cleaned the seat with her hand and moved the table to suit us. However on doing this she disturbed a mouse who ran up by another table where a group of girls was sitting, one of the girl proceeded to scream and jump on the table and subsequently ran out and left. The team inclusive of the Supervisor came to investigate and found nothing so they cleaned up the tables and left.

Our server was on point. There was no blender in the restaurant although they advertised Blended cocktails and the cocktails we ordered "Pornstar Martini" was sweetened syrup and tasted horrible....it was our money so we finished it.

The server came and asked how service was and we told them, they gave us complementary drinks of coke & Lemonade and that tasted like soda water. The food portions was ridiculous for the price and we ended up paying the full bill....its a lesson. We will never be going to any TGI ever again.