FridaysUK Opiniões 

It was clear the staff in Cheadle are trained to misrepresent the menu to prise as much money as possible from the customer. We were led to believe any of the chip options were included with the burger, then she denied she'd said that! When she pointed out the cocktails were 2 for 16, we ordered two different ones. It was clear we thought she meant any two for £16, then when she turned up with 4 drinks she insisted that we should have read the small print in the menu. Then all the cocktails consisted of a glass FULL of ice, with minimum contents! £76.18 for 2 burgers, sweet potato chips and a cocktail!

My review of TGI Friday in Derby(you can also see it on Tripadvisor and Trustpilot)

For the last three nights, we have attended TGI Friday in the Derbion in Derby.

12th September 2024.
Our party celebrated our first group holiday away from our homes.

Night 1.
We were served by Cameron the youngest member of staff possibly aged between 18 and 23 he was helpful and patient with us, as it was our first visit to TGI’s to celebrate our first holiday, And he made the night enjoyable by actually connecting with us and talking to us, and he shared a laugh with us, the food was glorious and the presentation was impressive, cameron did an excellent job with making the salted caramel and chocolate brownie sundae, which tasted absolutely delicious, he is a credit to the restaurant, And that's why we had a discussion about returning again, little did we know it would be the very next day.

Night 2.
Our party decided to split in half with two going to watch the new beetlejuice beetlejuice movie at the showcase cinema and myself and another went to TGI, we were welcomed at the bar by Justina the deputy general manager, she asked if we wanted to try the pouring exercise the bar staff have to do every year to continue as a qualified bartender, my mate and I scored 3 out of 7.
Cameron came to the bar recognised us and said hello had a quick chat with us both and then carried on with his work, when we decided that we were ready to eat we were immediately shown to a table by Justina not even a minute later, we were served drinks by Max the general manager Who was about to finish his shift, we were then served food by Lincoln, he was very welcoming and remembered us from Night 1 and asked how we were, and my mate and I had a very nice conversation with him, when we had finished eating he gave us our bill and we decided that we wanted to join the other two from our party who had arrived at the bar, Lincoln mixed up some alcohol drinks for those in our party who drink and also soft drinks for myself and my mate who also doesn’t drink, he was very attentive and really made our night special, they all did, we reafermed that we would return again.

Night 3 part 1.
Before a game of bowling, we decided again to return to the friendly atmosphere of TGI Friday, Justina welcomed us at the bar served us our drinks and wished us luck for our game of bowling.

Night 3 part 2.
After an enjoyable game of bowling we returned to TGI Friday and booked for our dinner, Lincoln said they had a 45 minuet wait as they had a huge amount of customers already attending, he invited us to the bar and Justina helped the time run smoothly by mixing us up some mocktails and showed us to our table when it was ready, we were then served by Megan who was bubbly and made the evening very pleasant, she also did a great job with making the chocolate fudge fixation which also tasted very delicious.

Final day, when we arrived we were welcomed at the bar by Justina, had a few drinks then we were shown to a table by Frankie, who is actually the youngest member of staff work there, she was very attentive,
Cheerful, we were service our drinks and food by max the general manager and desert was prepared by Kayleigh it had great presentation and was delicious,

Reading all the reviews that I’ve seen on various platforms, I can definitely say that TGI Friday in the derbion it’s not worth the bad reviews it’s getting, it’s worth far more than that, from what I’ve observed the food takes longer because they are actually making sure it’s prepared properly, and it also takes longer for a table to become available, as They are actually making sure it’s clean instead of leaving it with sauce marks.

I have observed some very rude customers, which I find is unacceptable, this is not Karen’s diner, where you can be rude with the staff, and it’s not McDonald’s where the food is served quicker, I am well aware of the news publications about TGI Friday, but I find some of the reviews of the Derbion TGI Friday to be without solid evidence for the slander.

Many of the places I have eaten at, I find if you glance at the name badge of the person serving you, you get a better style of service, by showing them human respect and you will find that you will receive it back.

My friends and I are very pleased with the Style of service we have received at TGI Friday in the Derbion and we have all agreed to recommend it to our friends and relatives and also return whenever we are in the area, TGI Friday may be receiving bad press and reviews which people are entitled to leave and express their opinion, but I personally along with my compatriot’s think that this restaurant is worthy of our custom and shall return.

They have all been brilliant thank you so much guys and gals.
At TGI Friday the Derbion.

I'm not sure what has happened to TGIs over the years, but it's not the place it once used to be. We visited at the end of August for my sons 13th birthday and could not believe the prices. I always choose the chicken fingers meal, but at £19.95, I nearly choked on my cola. It's basically fast food with a massive price tag. I'm sorry, but the menu has shrunk, the prices have inflated and its just not the same. I can't see us returning in the future. I can make the same at home for a fraction of the price.

Bracknell is great!
Charlotte is even better. What an asset to any team!

First time in a Fridays restaurant inmany years it used to be a professional run business based on showmanship with bar tenders performing behind the bar and do magic tricks at the tables all decked out with braces hats and badges. This time was completely different staff stood around on entry no greeting no acknowledgement of us. Ordered a round of drinks at the bar, staff didn't know offers that were available and then overcharged me over £20 on the round Ordered, when queried was told my bottle of wine cost £20 more than advertised on menu then told me I couldn't get a refund straight away and pushed me into purchasing a second bottle to cover their mistake. When our party came to order the staff didn't know what food offers were on for the night. The staff came to sing happy birthday to the child whose birthday it was, and you could see they did not enjoy doing this it was a feeble effort that was rushed through and pathetic. The server did however work very hard trying to get everything right for us but after I had paid I realised I had been overcharged around £15 but by then had arrived home. It is a shame that a company that used to be highly professional and entertaining has gone so far downhill that you would have thought you had entered a McDonald's not a TGIFs

Gave my son a gift card (bought from their website). When he used it he found that he couldn't use any other offers eg free kids meals. I emailed them to ask about this/complain, got a generic stalling email reply and then never heard anything else from them. Total rip-off!

Terrible experience for my family at your Xscape, Castleford TGI Friday’s restaurant yesterday. On arrival we informed the staff of our allergens and had to stand in the front of the queue in front of other people being told the process. Once seated and with our drinks, we began the food ordering. My sixteen year old son has a nut and sesame allergy. We could not log on to your online allergy checklist so asked the waitress to inform the kitchen and to make sure they cleared down to prepare my son’s smashed burger. We requested sesame free bun. The waitress returned twice then asked me to go and see her manager. I asked the manager to come to me. The manager told me people with a sesame seed allergy were advised not to eat in their restaurant. I was with seven of our family for my nephew’s birthday meal. I said it was fine, could you ask your chef to clear down and prepare the meal for my son. We were happy if they washed their hands and were mindful of the allergies it would be fine. The manager stood over me again and repeated that people with a sesame seed allergy were advised not to eat at their restaurant. People were looking at us. My son was embarrassed. I asked what she wanted us to do, for him to just not eat. She repeated her stock phrase again. I said to give us a minute. I then went over to Ask Pizza and they said they could accommodate us and that had procedures in place to prevent cross contamination and they could cater for my son’s needs. I went to the manager and said we were leaving. She charged me for the drinks, two cocktails, five cokes and a non alcoholic beer. We had not drunk them. We were made to feel so embarrassed and humiliated in a packed restaurant that we left immediately and my son was mortified. She charged us £42.20 for this experience!! At the time I just wanted to get out of the restaurant but on reflection, I cannot believe she charged us and would like a full refund and an apology for how poorly we were treated. It was shocking.

Visited Durham restaurant yesterday. Waited at least 10 minutes before anyone acknowledged us waiting to be seated. Placed our order and food arrived after about 20minutes. At no time during our time did anyone ask us if we needed sauces. More drinks, dessert, the bill or in fact interact with us at all. No one asked if food was fine. We noticed that the tables next to us were constantly given drink refills, had food replaced when they said it didn't suit, were asked if it was anyone's birthday and over and over asked if everything was OK. Awful experience won't be back rightly or wrongly we felt this had something to do with skin colour, it was so blatant.

Not what it use to be. Restaurants are always far too busy & the service is inevitably slow because they have far too many customers & not enough staff. The food is mediocre & the prices are absolutely shocking. Last time I visited me and my family couldn’t believe the prices! Nothing was reasonable! Totally over priced & they try to advertise as if you’re getting a great deal but you’re absolutely not. Portion sizes are small yet the price is ridiculous nothing matches well. Not good for value. The complaints procedure is abysmal! You get totally ignored. They’re rude and useless on social media & neglect complaints. They don’t address issues & offer any reasonable solutions to a complaint. I’ve been hung up on by the restaurant 5 times now. They don’t like dealing with problems. Not going again now. The cocktails are awful. Barely taste any alcohol yet the prices again are just shocking, there’s way better cocktail places out there! I find most restaurants dark and dingy anyway, won’t be returning! Needs closing down now I think it’s had its run of service and there’s plenty new American themed restaurants now anyway.

We visited TGI fridays Wembley branch. We waited ages for a table that I had to approach someone to state we were waiting, The service has gone downhill. Not once were we asked by our own server if we needed anything extra/ drink refills etc as we had ordered a refill drink. We had to keep asking another server for this who was to be fair helpful and friendly, a credible to his role. The food was cold had to request my seasame chicken to be recooked as was cold, not cooked well and lacked favour. The burger was cold and not appealing. Was given an incorrect dip with my starters and portion sizes for starters were small. Furthermore starters and mains came together. We wanted the starters first then main after. Very slow service, took 30 mins for our drinks to come and we had to ask someone where our drinks were! This is despite it not even being busy just a handful of diners in the restaurant. Cancelled the desert as we were disappointed. The service and food has gone downhill. The seats were sticky. Disappointed and a waste of money that we could have spent elsewhere.

Waited 15 mins to be served - at the bar - just for drinks! There were at least 6 young staff that we saw and only 1 on the bar - even though we were clearly waiting. Finally I had to ask if we could have drinks.

Went as a party of 5 for bottomless brunch and it was really busy in there.
I've been to a few places for bottomless & this one is by far the best. We had Fiona as our hostess and ahe was brilliant, friendly yet professional. We were never left without a drink in hand even though the place was busy she was fantastic.
The only thing I think could change for the tgi menu is the food. Some people are picky and are put off by the over sticky and seasoned menu. I asked for pain and they accommodated so can't complain just some won't ask and go without so just having the option of having it plain on the menu might help or some alternative foods

Went to TGI bluewater, long wait for food, drinks nobody seemed interested.food overpriced and smaller portions than last time. That’s the last time I would go there

Took my son for his 15th Birthday. Not been for years, first time today, will never go back. Food over priced, dirty table, food under our feet, sticky seats and to top it off hair in the deep fried chicken burger! Put us all off finishing our food. Waste of money. The manager did give us 10% off the bill but all in all just ruined the experience. TGIF.. do better!!

Served a burger that was barely on the bread bun! Food went cold whilst I waited for a stick to at least hold the burger together. No refill offered and could not eat the meal! Worst service ever by children and they had the cheek to call me rude as I complained and they still tried to charge me for a meal I couldn’t eat! Disgusting service and will never eat there again!

We had a lovely guy by name Joshua and he was very professional and bubbly. He did such an amazing job . Thanks again for a great night

We went to Sutton Coldfield branch on Sunday 11/08/24. Two of the tables we were offered had VERY sticky seats, so we went and found our own cleaner table. When i tried to pick up my napkin it was stuck to a sticky spot on the table! The service was extremely slow despite the place being almost empty. People behind us were making a complaint and the manager refused to come out and speak to them! Terrible service. HOWEVER, I have to say that our waiter Terrell made the whole visit worthwhile. He was cheerful throughout, very apologetic about slow service and stayed beyond his leaving time to make sure everything we ordered was correct. He's an asset to this business and I hope they value him as such. when the food finally arrived it was lovely.

If I could give a 0 to the awful Cheltenham branch I would. Riblet starter sent back - no meat on ribs, no sauce on ribs: smashed double cheese and bacon burger sent back for no cheese and no bacon. Poor inexperienced waitress was all apologies and highly embarrassed. We were told these would be deducted from the bill but when the final bill came to over £62, the riblets had been deducted but not the burger because it had been remade! Manager called: no apology and no interest, just took the payment while making ridiculous excuses for the awful food quality. I will never visit another Fridays’s ever again and nor should you. Absolutely awful experience. Avoid like the plague!

Went to TGI Brighton marina last night waitress was very nice but waited one and hour hours for burger and chips had to ask where food was and told only 2 chefs working and HUGE backlog in kitchen orders. Food was nice but would have expected to have bill halved for such a long wait but only got offered a free dessert but as waited so long for main course staff clearing up around us so took slice of chocolate cake home wasn’t tasty. Won’t go back again and spend £25 on principal.

We went to the Ashton under Lyne branch, service off Jenn was remarkable very friendly & pleasant food. The food was amazing, hot and a really good portion size. A very clean & tidy restaurant. Would defiantly dine here again.