I had a mortgage already with TMW and wanted to secure additional borrowing on my BTL. I thought it would be very complicated and painful, but I was so pleasantly surprised. Daniel Morris explained ev... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Absolute go-to mortgage lender for buy-to-lets. Great range of products at competitive rates. Really like how you get one case handler that sees the whole process throughout. My case handler w... Ver mais
A empresa respondeu
Found it quite interesting re all the pros and cons your agent was most helpful but at the same time not influencing my choice 1st class.
A empresa respondeu
This is really about Olly(employment number P509469). He went above and beyond in answering my questions even though it wasn't strictly his department. Much appreciated.
A empresa respondeu
Informações sobre a empresa
Sobre The Mortgage Works
Escrito pela empresa
The Mortgage Works is the buy to let lender of Nationwide Building Society.
Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.
We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.
Informações de contacto
Pipers Way, SN38 1NW, Swindon, Reino Unido
- www.themortgageworks.co.uk
4,6
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Always a great service from TMW
Always a great service from TMW, the people who answer the phone know their job which unfortunately is refreshing in this day and age
24 de abril de 2026
Resposta da The Mortgage Works
We're happy to hear that you had a great experience! It's wonderful to know our knowledgeable team provided you with refreshing service. Thank you for your positive feedback.
The telephone appointment with Tilly…
The telephone appointment with Tilly was professional and friendly. Follow up documentation was received promptly.
23 de abril de 2026
Resposta da The Mortgage Works
We're happy to hear that your telephone appointment was professional and friendly! We appreciate you taking the time to share your positive feedback regarding the prompt documentation.
Resposta da The Mortgage Works
We're happy to hear that you found our service very helpful, accurate, and that our communication was good. Thank you for your feedback.
Sarah (P511696) was brilliant
Sarah (P511696) was brilliant. She helped me to find the right Mortgage and to re register to view everything on line.
24 de abril de 2026
Opinião espontânea
Resposta da The Mortgage Works
We're happy to hear that you had such a positive experience. It's great to know that our colleague was able to help you find the right mortgage and register online.
Resposta da The Mortgage Works
We're happy to hear that you had a positive experience. Thank you for your feedback; we appreciate it.
I contacted The Mortgage Works today…
I contacted The Mortgage Works today upon completion of our new mortgage.
I spoke to an advisor called Andreas. Thé service I received was first class. Andreas was professional, approachable and helpful. Nothing was too much for him and it came through very clearly, throughout the conversation, that he wanted to help. The way he handled the call made me feel valued as a new customer. He was truly a credit to the company.
Thank you
23 de abril de 2026
Opinião espontânea
Resposta da The Mortgage Works
We appreciate you taking the time to share your experience. We're so glad to hear that you received first-class service and felt valued as a new customer. It's great to know the advisor was helpful and approachable. Thank you again for your positive feedback.
Great service
Great service, excellent staff, Sarah was very professional and helpful.
Very happy customer.
22 de abril de 2026
Resposta da The Mortgage Works
We appreciate you sharing your positive experience. We're happy to hear that our staff was helpful and professional! Thank you!
Great experience with Nazim
Nazim is just who you want to talk to. Professional, efficient, clear.
No waste of time.
20 de abril de 2026
Resposta da The Mortgage Works
We are happy to hear that you had a positive and efficient experience. Thank you for sharing your valuable feedback with us!
Wonderful experience
21 de abril de 2026
Resposta da The Mortgage Works
We appreciate you sharing your positive experience. Thank you for sharing your valuable feedback with us!
Resposta da The Mortgage Works
We appreciate you sharing your positive experience. Thank you for sharing your valuable feedback with us!
Resposta da The Mortgage Works
We're glad you found our service friendly and clear. Thank you for your positive feedback; we appreciate it very much.
efficient with no hard selling
efficient with no hard selling
products with a slight market edge
21 de abril de 2026
Resposta da The Mortgage Works
We're happy to hear that you found our service efficient and appreciated our unique products. Thank you for your positive feedback!
Very nice assistant Laura who assisted…
Very nice assistant Laura who assisted throughout this process.
Always giving updates.
Company has a wide range of products.
17 de abril de 2026
Opinião espontânea
Resposta da The Mortgage Works
We're happy to hear that the assistance and updates you received were helpful. We appreciate your recognition of our wide product range and your positive feedback.
Resposta da The Mortgage Works
We appreciate you letting us know about the helpful staff! We are so glad to hear that you had a positive experience.
Richard was very helpful and…
Richard was very helpful and informative. Gave clear information and instructions.
16 de abril de 2026
Resposta da The Mortgage Works
We're happy to hear that the information and instructions were clear and helpful. We appreciate your positive feedback and your time!
Switched to Tmw
The service was very professional and would recommend had to switch provider was very easy and quick. Staff were nice and pleasant.
16 de abril de 2026
Resposta da The Mortgage Works
We're happy to hear that our service was professional, and the switch was easy and quick. We appreciate your recommendation and are glad our staff were nice.
Awful mortgage provider
Awful mortgage provider! Only positive is there BTL calculator to give false pretences but a huge waste of time when you submit application! I am an existing customer of there’s yet they will not let me remortgage another property to them as I do not meet their lending requirements due to having a 3rd party financial association!! lol I have never missed a payment and have really good credit yet as I have a joint current account with the Mrs they refused as she has missed a payment but the application is in my sole name! Get a grip and look at the individuals circumstance before you penalise them for having a partner who has missed a payment yet they are not on the application
6 de março de 2026
Opinião espontânea
Resposta da The Mortgage Works
We appreciate you sharing your experience. We're sorry our lending decision didn't meet your expectations, especially given your existing customer status and credit history. We aim to consider individual circumstances and regret any frustration caused by the third-party financial association aspect. Your feedback is valuable, and we'll review it to improve our processes.
Resposta da The Mortgage Works
We are happy to hear that we were able to provide such helpful assistance. Thank you for your positive feedback!
We managed to speak to someone about…
We managed to speak to someone about our mortgage requirements and then get an appointment with a mortgage advisor within 24 hours. Communication was clear and so far so good with the progress of our application.
15 de abril de 2026
Resposta da The Mortgage Works
We're happy to hear that you were able to quickly discuss your mortgage needs and secure an appointment. We're glad our clear communication and the progress of your application have been positive for you. Thanks for your feedback.
Agent did not clarify that the…
Agent did not clarify that the property will be valued at standard property not HMO has it was running at the moment - required additional borrowing - waste of time for all
19 de março de 2026
Resposta da The Mortgage Works
We appreciate you bringing this to our attention. We're sorry the valuation process wasn't clearly explained, leading to wasted time and unexpected borrowing needs. We'll review our communication procedures.
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