I had messaged to see about changing some tickets I had bought to a matinee showing. Chloe at the Ticketline was extremely helpful and changed my tickets straight away, no delays. Very good service!
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Leia as opiniões dos outros
Chloe helped me out tremendously. I got myself in a pickle with cancelling tickets, then re-instating and to complicate further, using wrong debit cards etc. She was a star and could have given her... Ver mais
Always professional, supportive and really helpful with any queries or orders that I have. Thank you Chloe for such a quick response and for sending the tickets, I feel secure in using Ticketline
Ordered tickets for a gig that was rescheduled by the organiser. Would only refund the face value of the tickets and not the booking fee or outrageous fee to email tickets. Quoted terms and co... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Informações de contacto
https://www.ticketline.co.uk/, Reino Unido
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4,4
Excelente
860 opiniões
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I had no hope when messaging customer…
I had no hope when messaging customer service late in the evening on Saturday about the issue I had with tickets for event on Sunday… yet it was all sorted for me in the morning! Superb customer focus, thank you!
18 de maio de 2025
Opinião espontânea
Resposta da Ticketline
No problem at all Maja!
Our super Customer Service team do work ad hoc hours when we have big events coming up for those last minute queries, we really want to see everyone gain access to the event without issue.
Thanks you for taking the time to let us have your feedback, it really is appreciated ☺️
Kind Regards,
TL Team
Miasing festival ticket
The quick response was excellent and unexpected, I did not expect to hear anything for a couple of days. The situation was also resolved quickly within minutes
15 de maio de 2025
Opinião espontânea
Resposta da Ticketline
We certainly don't want our customers waiting around for a response, so we really do try to have things resolved as soon as we can ☺️
Great to hear you were happy with the service provided @customer and thank you for taking the time to let us have your feedback, it is very much appreciated!
Kind Regards,
TL Team
Very helpful service
I spoke to the advisor, Moh, who said the tickets I wanted for my daughter were sold out. He advised there were 2 available on their sister site and wished me luck. I managed to get the tickets and I have the happiest daughter ever. She is absolutely thrilled. I'm really grateful for Moh giving me that information instead of just saying they were sold out and ending the call. I'm not up to date with buying tickets so I wouldn't have known about the other site or that it was trustworthy etc. Many thanks to Ticketline (and Moh) for doing a great job for us.
14 de maio de 2025
Opinião espontânea
Resposta da Ticketline
Absolutely wonderful to hear the advice given by Moh has made your daughter happy Lindsey, we certainly are here to help ☺️
We do understand ticket buying can be a little stressful knowing if you are purchasing from a genuine website, which is why we continue to offer a Customer Service helpline for reassurance.
Great to hear you found our official re-sale site, Fanticks - all listings are individually approved by the team which means buyers can be confident they are purchasing from a trusted source.
Thank you very much for your feedback, it really is appreciated!
We hope your daughter enjoys the event ☺️
Kind Regards,
TL Team
I couldn’t find my tickets in my inbox…
I couldn’t find my tickets in my inbox and emailed customer services, Chloe responded within minutes and resent the tickets.
Great service.
2 de maio de 2025
Opinião espontânea
Resposta da Ticketline
John - we wouldn't want to leave you wondering Where Are You Now When I Need You? 😉
Great to hear Chloe had this resolved in minutes for you!
We hope you enjoyed the gig 😊
Thank you for providing us with your feedback, it really is appreciated!
Kind Regards,
TL Team
Great customer service
Great, responsive customer service from Chloe who persevered to fix my issue.
29 de abril de 2025
Opinião espontânea
Resposta da Ticketline
Fantastic Natasha!
Those pesky spam filters do like to block e-tickets from time to time, but we can always work around that to ensure your tickets are delivered safely ☺️
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
Kind Regards,
TL Team
Lovely & Brilliant, Above and beyond
Customer service is amazing, Moh is the best one.
Lovely & Brilliant, Above and beyond
Kind Regards
Leandro.
24 de abril de 2025
Opinião espontânea
Resposta da Ticketline
We couldn't agree more Leandro, we really do have an amazing Customer Service team ☺️
Moh is a highly experienced member of the team and always goes above and beyond, he will be extremely pleased with your comments ☺️
Thank you for taking the time to let us have your feedback, it really is appreciated.
Kind Regards,
TL Team
How refreshing no platinum pricing…
How refreshing no platinum pricing ripping us off, no obscene delays on etickets and no stress buying from.
An absolute pleasure to discover this site
28 de março de 2025
Opinião espontânea
Resposta da Ticketline
Welcome Alexander, nice to have you with us 👋
Very pleased to hear you have found us, we have been here a while!
As an independent, family-run business operating since the 1960s, we have been involved in organising, ticketing, and promoting thousands of events, so we sure know what we are doing ☺️
The process has been tailored to be straightforward and stress-free for customers, great to hear you agree with us ☺️
Thank you for taking the time to let us have your feedback, it is very much appreciated.
Kind Regards,
TL Team
My query was dealt with efficiently and…
My query was dealt with efficiently and quickly- very happy!!
29 de março de 2025
Opinião espontânea
Resposta da Ticketline
And we are happy that you are happy Beverley 😊
Great to hear your query was quicky resolved!
Thank you for letting us have your feedback, much appreciated 😊
We hope you enjoy the show!
Thanks,
TL Team
Resposta da Ticketline
Moh is a highly experienced member of our Customer Service team and always super helpful 😊
Thank you for the great feedback MB, Moh will be extremely pleased 😊
Kind Regards,
TL Team
Very speedy customer service
They responded to me within minutes for my query through the customer service email
28 de março de 2025
Opinião espontânea
Resposta da Ticketline
'We' do this all the time Katie 😉, so we sure know how to handle a query quickly and effectively.
Thank you for taking the time to let us have your feedback, it really is appreciated!
We hope you enjoy the gig!
Thanks,
TL Team
Fabulous service
Fabulous service. I ordered tickets for a festival but for the wrong day. I was an idiot for not checking but as soon I realised I emailed customer services and they had the problem sorted very quickly. Excellent communication and very quick service. The advisor was very polite and efficient
17 de março de 2025
Opinião espontânea
Resposta da Ticketline
Not to worry Kate, it really does happen more than you would think!
Great to hear you received a fabulous service from our CS team ☺️
Thank you for letting us have your feedback, much appreciated!
Enjoy the festival 🤘
Thanks,
TL Team
Great customer service
Very fast reply to questions & made sure I was all sorted & very efficient!!! Thanks Rob
11 de março de 2025
Opinião espontânea
Resposta da Ticketline
Just what we like to hear Laura 😊
Rob is a highly experienced member of our super Customer Service team, and sure is quick off the mark when it comes to answering queries!
Thank you for letting us have your feedback, it really is appreciated!
Kind Regards,
TL Team
Superstar Chloe
I made a mistake on the date of my ticket and Chloe quickly resolved this despite it being my error.
Fantastic customer service
3 de março de 2025
Opinião espontânea
Resposta da Ticketline
No problem at all Dawn!
We certainly agree, Chloe is a superstar ⭐ Great to hear she had this swiftly resolved for you.
Thanks for letting us have your feedback, it really is appreciated!
Enjoy the festival 🤘
Thanks,
TL Team
Mobile app? 😔 (pls pls pls)
ive never heard of this app until today but ive just bagged myself some lola young tickets so pretty happy i come to realise ticketline doesn’t have a mobile app! Which is fine but my anxiety is through the roof knowing i have to print out my tickets instead of having them as a QR code on my phone 😅 I booked then through the Manchester Academy app so i got my pdf file containing my tickets which i have to print out but i have to say you guys bring sweat to a girls foreheaddddd , imagine i go allll the way there and it’s not accepted!
21 de fevereiro de 2025
Opinião espontânea
Resposta da Ticketline
Don't sweat it Mia!
Congratulations on bagging your tickets for this sold out gig 🎉
As the main ticket agent for Manchester Academy, we can guarantee your tickets will be accepted!
You do not need to print the tickets out if you do not wish, they can be shown on your mobile device to gain entry.
Thank you for letting us have your feedback, it really is appreciated 😊
If you have any concerns, please don't hesitate to get in touch with our customer service team - customerservices@ticketline.co.uk or give us a call on 0161 813 2222.
Enjoy the gig 😊
Thanks,
TL Team
Prompt, effective service.
Chloe responded very quickly to my query concerning tickets I had bought. I had not received the tickets after a 36 hour wait.
She was very prompt and resolved the issue easily and effectively. I am very pleased with her approach and commend her for her efforts.
19 de fevereiro de 2025
Opinião espontânea
Resposta da Ticketline
Great to hear this was resolved quickly for you Neil!
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
We hope you enjoy the show.
Kind Regards,
TL Team
Very helpful customer service team when…
Very helpful customer service team when I was struggling to find my tickets.
12 de fevereiro de 2025
Opinião espontânea
Resposta da Ticketline
Exactly what our friendly Customer Service team are here for Nichola ☺️
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
Kind Regards,
TL Team
Ticket exchange
I booked tickets for Totfest Yorkshire in September, and recently booked a holiday which accidentally coincided with our Totfest date! I emailed customer service to see if we were able to exchange or sell them on, to change for the Cheshire date. Chloe responded super quickly and exchanged the tickets immediately, saving a lot of hassle and time. Thanks so much Chloe! Excellent customer service :)
10 de fevereiro de 2025
Opinião espontânea
Resposta da Ticketline
Exactly what our friendly CS team are here for Kelly, to provide a hassle-free service 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
We hope you enjoy the event, and have a lovely holiday 😊
Kind Regards
TL Team
impressed
“I was really impressed with the customer service I received. They responded to my inquiry incredibly quickly, which made the whole experience smooth and stress-free. The team was professional, helpful, and resolved my issue in no time.
3 de fevereiro de 2025
Opinião espontânea
Resposta da Ticketline
Thank you for this fantastic feedback Farooq!
Great to hear our experienced CS team provided a stress-free service for you - exactly how it should be 😊
We hope you enjoy the show!
Kind Regards,
TL Team
Customer Services were really helpful…
Customer Services were really helpful to amend my ticket booking.
3 de fevereiro de 2025
Opinião espontânea
Resposta da Ticketline
Exactly what our friendly Customer Service team are here for Nina ☺️
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
We hope you enjoy the festival 🤘
Kind Regards,
TL Team
Customer service wizard
“Let me tell you, I was fully prepared to spend my afternoon fighting with a customer service rep, armed with frustration and an overabundance of passive-aggressive sighs. But what I got instead was an experience so delightful, I almost feel bad for how low I set the bar.
The person who helped me (let’s call them my Customer Service Champion)
“Chloé” was patient, cheerful, and—dare I say—psychic. They not only solved my problem but also answered the follow-up questions I hadn’t even thought of yet. Are they secretly a wizard? Possibly.
At one point, I even laughed out loud during our conversation, which is not a sentence I ever thought I’d write about customer service. I went in ready to demand satisfaction, and I left with a solution, a smile, and the kind of faith in humanity I usually only get from puppies and random acts of kindness.
Bravo to the team for making me feel like a valued human being instead of a mere case number. If I could give more stars, I would. But since I can’t, I’ll just shout it from the rooftops: best. service. ever.”
27 de janeiro de 2025
Opinião espontânea
Resposta da Ticketline
I mean, there isn't much better than puppies right?!
We certainly value our customers, which is why we continue to offer that personal touch with a team of actual humans - plus our office VIP (very important pup), Emmi 🐾
I think the only way we could have improved upon this, is if Emmi herself dealt with the matter - maybe next time if you are lucky 😉
You have genuinely made our day with this review Michelle, it really is appreciated - thank you 😊
Kind Regards,
TL Team
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