I had messaged to see about changing some tickets I had bought to a matinee showing. Chloe at the Ticketline was extremely helpful and changed my tickets straight away, no delays. Very good service!
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Leia as opiniões dos outros
Chloe helped me out tremendously. I got myself in a pickle with cancelling tickets, then re-instating and to complicate further, using wrong debit cards etc. She was a star and could have given her... Ver mais
Always professional, supportive and really helpful with any queries or orders that I have. Thank you Chloe for such a quick response and for sending the tickets, I feel secure in using Ticketline
Ordered tickets for a gig that was rescheduled by the organiser. Would only refund the face value of the tickets and not the booking fee or outrageous fee to email tickets. Quoted terms and co... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Informações de contacto
https://www.ticketline.co.uk/, Reino Unido
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4,4
Excelente
860 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very quick response time and was able…
Very quick response time and was able to help with my query quickly and efficiently
25 de janeiro de 2025
Opinião espontânea
Resposta da Ticketline
Great to hear this was resolved quickly for you Emma!
Thank you for taking the time to let us have your feedback, it really is appreciated ☺️
We hope you enjoy the festival 🤘
Kind Regards,
TL Team
Efficient service from Chloe
Efficient service from Chloe! She resolved my query in no time and was both pleasant and professional. Exceeded my expectations. Thank you.
24 de janeiro de 2025
Opinião espontânea
Resposta da Ticketline
Suzanne!
Fantastic to hear our services exceeded your expectations!
Thank you so much for the amazing feedback, it really is appreciated 😊
We hope you enjoy the festival 🤘
Kind Regards,
TL Team
Account changes
I messaged customer services with a query as to how to change the name and address on my account. Before I had even read their acknowledgement email, my account details had been updated!
I've never known a company be so responsive - Excellent service!
24 de janeiro de 2025
Opinião espontânea
Resposta da Ticketline
Wow - thank you for the fantastic feedback Rebecca!
We do like to have things resolved at the earliest opportunity!
Great to hear you received an excellent service today ☺️
Enjoy the festival 🤘
Thanks,
TL Team
Excellent customer service
I lost my ticket to an event in May - I accidentally deleted the email!
Chloe at ticketline customer service was excellent and resent my ticket to me as soon as I emailed them the
problem.
Great service - many thanks :)
7 de janeiro de 2025
Opinião espontânea
Resposta da Ticketline
No problem at all F.M.Graham!
Great to hear Chloe provided an excellent service 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Kind Regards,
TL Team
Ticket mix up
Had a mix up with the tickets and they sorted it with no fuss and very quickly.
23 de dezembro de 2024
Opinião espontânea
Resposta da Ticketline
Exactly what our friendly Customer Service team are here for Dan ☺️
Great to hear this was resolved quickly for you!
Thank you for taking the time to let us have your feedback, it really is appreciated☺️
Kind Regards,
TL Team
Spoke to Chloe yesterday about changing…
Spoke to Chloe yesterday about changing my tickets to e tickets, so I had something to give as a present. Really quick response, really helpful.
18 de dezembro de 2024
Opinião espontânea
Resposta da Ticketline
Exactly what our friendly CS team are here for Jacqui ☺️
Great to hear Chloe had this arranged quickly for you!
We hope the gift is well received ☺️
Thank you,
TL Team
I encountered an issue with my tickets
I encountered an issue with my tickets, which was an error on my part. Chloe gave fantastic customer service and was able to provide a very quick resolution which made our family very happy (especially the children). Thank you Chloe.
16 de dezembro de 2024
Opinião espontânea
Resposta da Ticketline
If the children are happy, we are happy too Jade 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
We hope you and your family enjoy the event 😊
Kind Regards,
TL Team
Fantastic quick and responsive customer…
Fantastic quick and responsive customer service by Chloe who solved an issue we had quickly and easily. Very impressed and looking forward to our visit.
13 de dezembro de 2024
Opinião espontânea
Resposta da Ticketline
Fantastic to hear you were impressed with the service provided for you Loubylou 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Kind Regards,
TL Team
Brilliant service
I have to speak as I find, very very responsive to e mails head a reply with 15 mins , none of this wait 48 hrs for a response , very polite and helpful highly recommend it’s my first time dealing with them and if this is the way they treat their customers it won’t be my last time dealing with them will happily return . Highly recommend them . Certainly a lot better than the other ticket selling site beginning with T .
Thankyou chole for all your help
Edit .. this is my most favourite song of hers .. your reply made me smile thankyou 🥰
11 de dezembro de 2024
Opinião espontânea
Resposta da Ticketline
Seems our Customer Service team made 'Sara Smile' 😉
This fantastic feedback made us smile too @Sara, thank you 😊
We very much look forward to you using our services again in the future!
In the meantime, if there is anything else you need, please do not hesitate to get in touch 😊
Kind Regards,
TL Team
Lost Tickets
I'd been fretting about not being able to find my tickets that I'd bought much earlier in the year.
Decided to contact Customer Services by email and got an acknowledgement immediately and then after minutes Chloe had resent them to me!
Very friendly and efficient support - excellent service.
29 de novembro de 2024
Opinião espontânea
Resposta da Ticketline
Exactly what our friendly CS team are here for jannetter ☺️
Great to hear Chloe provided an excellent service and had this swiftly resolved for you!
We hope you enjoy the show ☺️
Thank you,
TL Team
First Class Service from Ticketline Customer Services.
I often book tickets for the Bath Forum and I have to say Ticketline are the very best . They always keep me well informed. I would recommend them and their wonderful customer service department.
During lockdown I had a problem with another ticket agent and in the end the artist himself got involved to get me a refund for a cancelled show due to Covid. I couldn’t attend the rearranged date.
28 de novembro de 2024
Opinião espontânea
Resposta da Ticketline
We couldn't agree more Cheryl - we certainly do have a wonderful Customer Service department ☺️
Thank you for the fantastic feedback, it really is appreciated!
We look forward to your future bookings with us and will be on hand if you need us ☺️
Kind Regards,
TL Team
Great customer servicec
I purchased tickets and later found I would be unable to attend.so I emailed customer service I had a very fast response from Chloe, who told me that I was not entitled to a refund but said I could swap the tickets for another show .
3 / 4 email later . A new show was book ...Great customer service and thank you chloe ..
15 de novembro de 2024
Opinião espontânea
Resposta da Ticketline
Thank you for the great feedback Jason 😊
This is a perfect example of the work that goes on in the background of our Customer Service team.
Where we are able, we can agree to such requests with the authorisation from the venue and/or event organiser. Therefore, Chloe got in touch on your behalf to ask if they could accommodate your request, great to see she was able to make the switch for you 😊
Enjoy!
Thanks,
TL Team
Moh was very helpful in resolving a…
Moh was very helpful in resolving a refund for a ticket I no longer required and issued the correct one. Very speedy with sorting it and updated me once the matter was resolved. Thank you
12 de novembro de 2024
Opinião espontânea
Resposta da Ticketline
Thank you for the fantastic feedback Charlotte!
Great to hear Moh had this swiftly resolved for you 😊
We hope you enjoy the festival 😊
Kind Regards,
TL Team
Resposta da Ticketline
No problem at all Katie!
Great to see our friendly CS team could help you out here 😊
We hope you enjoy the event.
Thanks,
TL Team
Swapped out my ticket for free
Swapped out my ticket for free, despite the original purchase being my mistake! Prompt response too and friendly service.
11 de novembro de 2024
Opinião espontânea
Resposta da Ticketline
We certainly wouldn't want you to 'Get a Wriggle On' to an event you could not attend Quentin 😉
Thanks for taking the time to let us have your feedback, it is very much appreciated 😊
Enjoy!
Thanks,
TL Team
Quick reply from Moh
Quick reply from Moh, to resolve my ticket issue for the great gig of Madame Claude at Band on the Wall Manchester 👍
2 de novembro de 2024
Opinião espontânea
Resposta da Ticketline
Great to see Moh had this quickly resolved for you Libby 😊
Thank you for taking the time to let us have your feedback, it really is appreciated 😊
We hope you had a fantastic evening!
Thanks,
TL Team
Very prompt and helpful customer…
Very prompt and helpful customer service.
25 de outubro de 2024
Opinião espontânea
Resposta da Ticketline
Thank you for taking the time to let us have your feedback Louise, it really is appreciated 😊
We hope you enjoy the show!
Kind Regards,
TL Team
I needed to change my tickets and the…
I needed to change my tickets and the customer service team responded quickly and were really efficient and understanding.
16 de outubro de 2024
Opinião espontânea
Resposta da Ticketline
More than happy to help you out here Russell!
Congratulations on the fantastic news, a very exciting festive period to look forward to 😊
Thank you for letting us have your feedback, it really is appreciated 😊
Thanks,
TL Team
Extra ticket help !!! …
Contacted the customer relations team with a panicked request to get a couple of extra tickets for Mike & the Mechanics. Chloe ( what a star) was straight back, found adjacent tickets and ,quick as a flash , she booked and dispatched the extra’s . Brilliant service, will defo use again. X
16 de outubro de 2024
Opinião espontânea
Resposta da Ticketline
Thank you for the amazing feedback Stuart!
Great to hear Chloe in our customer service team could work her magic for you, she really is a star ⭐
I hope your friends enjoy the surprise, such a lovely thing for you to do 😊
Enjoy the show!
Thanks,
TL Team
Resposta da Ticketline
Wonderful to hear you received an awesome service from our lovely CS team Keith 😊
We really appreciate the feedback, thank you 😊
Enjoy the show!
Kind Regards,
TL Team
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