Ticketline Opiniões 

860
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had messaged to see about changing some tickets I had bought to a matinee showing. Chloe at the Ticketline was extremely helpful and changed my tickets straight away, no delays. Very good service!

Classificada 5 em 5 estrelas

Chloe helped me out tremendously. I got myself in a pickle with cancelling tickets, then re-instating and to complicate further, using wrong debit cards etc. She was a star and could have given her... Ver mais

Classificada 5 em 5 estrelas

Always professional, supportive and really helpful with any queries or orders that I have. Thank you Chloe for such a quick response and for sending the tickets, I feel secure in using Ticketline

Classificada 1 em 5 estrelas

Ordered tickets for a gig that was rescheduled by the organiser. Would only refund the face value of the tickets and not the booking fee or outrageous fee to email tickets. Quoted terms and co... Ver mais

Informações sobre a empresa

  1. Venda de bilhetes para eventos

Escrito pela empresa

Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

860 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(860)

45 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Prompt response and very good service

Chloe in Customer Services responded to our query regarding missing tickets very promptly and the problem was solved in less the five minutes! Very good service.

20 de setembro de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

That certainly is a prompt service Robyroy 😊

Thank you for taking the time to let us have your feedback, much appreciated!

We hope you enjoy the show 😊

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

Really wanted tickets for Alec Benjamin…

Really wanted tickets for Alec Benjamin and the presale was available the day before my daughter's birthday. Got a code but the link via the official site was broken. Decided to ring customer services on the off chance as I could buy tickets for everywhere except Manchester.

They were brilliant and sorted it out over the phone with me. Was able to gift tickets to my daughter for her birthday the following day and she was absolutely made up.

Thank you so much 😊

11 de setembro de 2024
Opinião espontânea
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Resposta da Ticketline

Amazing @J Smith 😊

This is exactly why we continue to offer a personal service with actual humans at the other end of the line!

Wonderful to hear your daughter was made up with her gift and belated birthday wishes to her 🎉

Thank you,
TL Team

Classificada 5 em 5 estrelas

Dealt with my issue very efficiently…

Dealt with my issue very efficiently and with the result I wanted.

13 de setembro de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

Great to hear our friendly CS team provided an efficient service for you Ryan 😊

Thank you for taking the time to let us have your feedback, it really is appreciated!

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

We were very happy with customer…

We were very happy with customer service (Chloe) because we had received tickets as a gift to see a show that we had previously purchased tickets for. We contacted customer services with details of both sets of tickets & Chloe made it very easy to swap the tickets for another show of our choice at the same theatre. So THANK YOU TICKETLINE!

5 de setembro de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

And THANK YOU for the fantastic feedback Fiona!

Great gift choice by the way 😉

We hope you enjoy the events 😊

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

Moh is brilliant

Moh helped me rectify a daft mistake I made when purchasing tickets and was so helpful, kind and speedy with his aid!
Thanks for being awesome.

24 de agosto de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

Exactly what our helpful Customer Service team are here for Tess!

Thank you for letting us have your feedback, we are sure Moh will be extremely pleased with your wonderful comments 😊

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

E-tickets not arrived

Very quick response when I contacted to say I hadn’t received my e-tickets.
Thanks Moh, you’re a legend!

24 de agosto de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

We completely agree Lucy - Moh certainly is a legend 😊

Great to hear this was swiftly resolved for you!

Thank you for letting us have your feedback, it really is appreciated!

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

Lost Ticket Problem solved

It's August... I had booked tickets through Ticketline back in March and for the life of me I couldn't find the email with my printable tickets. I was panicking as the event was in 2 days. Glad to say I contacted customer service with a copy of my bank transaction and email address and Chloe came to the rescue and resent the tickets.

22 de agosto de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

Great to hear Chloe was swiftly to the rescue Darren 😊

We hope you enjoyed the festival 🤘

Thank you for taking the time to let us have your feedback, it is much appreciated!

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

Great customer service

Great customer service, quick response and got the issue sorted straight away.
Thank you

19 de agosto de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

Fantastic to hear you received a great service from our CS team Abi 😊

Thank you for taking the time to let us have your feedback, it really is appreciated!

Enjoy the festival 🤘

Thanks,
TL Team

Classificada 5 em 5 estrelas

Very good customer support

Very good customer support - thanks Chloe for sorting things out swiftly when my tickets went to an old email in error! Phew!

19 de agosto de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

Our friendly Customer Service team are here for 'Everything You Need' Carolyn 😉

Great to see this was swiftly corrected for you and tickets arrived safely 😊

Thanks for taking the time to let us have your feedback!

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

Couldn't be better

Couldn't be better. I purchased a ticket to see Hawkwind my favourite band. The day before the gig l realised it hadn't arrived. It turned out that the ticket was sent 4 months previously but hadn't arrived. Panic stations. One call to customer services...one email and print and the problem was resolved. Thank you everyone. Fantastic job!

15 de agosto de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

A fantastic job from Ticketline Customer Services...'You’d Better Believe It' Tim 😉

Thanks for letting us have your feedback, much appreciated!

Have a great night!

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

Query was resolved efficiently

Query was resolved in under the time set. Excellent customer service ☺️

12 de agosto de 2024
Opinião espontânea
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Resposta da Ticketline

We wouldn't want you wondering 'Where Did All The Time Go' waiting for a response Thomas 😉

Thanks for letting us have your feedback, it really is appreciated!

Enjoy the gig!

Thanks,
TL Team

Classificada 5 em 5 estrelas

Chloe was very helpful

Chloe was very helpful! Prompt reply and resolved the issie immediately. Many thanks!

12 de agosto de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

And thank you for the fantastic feedback Sophie!

Great to see Chloe had this all promptly resolved for you 😊

We hope you enjoy the festival!

Thanks,
TL Team

Classificada 5 em 5 estrelas

Unbelievable care and attention showed…

Unbelievable care and attention showed by Chloe to go the extra mile to help us. Really pleased!

7 de agosto de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

We really do try our best Sean 😊

Great to see Chloe could help you out here!

Enjoy the festival 😊

Thanks,
TL Team

Classificada 5 em 5 estrelas

Quick response a matter of minutes well…

Quick response a matter of minutes well don chloe :)

23 de julho de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

Fantastic to hear Chloe had the issue resolved within a matter of minutes Rebecca!

Thank you for taking the time to let us have your feedback, it really is appreciated 😊

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

Brilliant customer service

Brilliant customer service. For some reason my tickets weren't sending to my email so I made the enquiry with ticket line and they responded straight away whilst also solving the problem for me. Chloe was who dealt with my query and was polite and quick with replying & helping

15 de julho de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

Thank you for the fantastic feedback Kelly 😊

Great to hear Chloe had this swiftly resolved for you!

Enjoy the festival!

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

I needed to change my ticket for my campervan pass

I needed to change my ticket for my campervan pass for Beathearder to a different type with only two weeks to go. One email later and their customer support team for Beathearder tickets ( in this case Chloe) responded within hours and sorted it all out. Amazing service, many thanks.

9 de julho de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

Great to see we could get this sorted for you Paul 😊

Thank you for taking the time to let us have your feedback, it really is appreciated!

Enjoy the festival!

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

Great customer service

Katie was so helpful. She responded to my email very quickly and dealt with the issue perfectly! Thank you

8 de julho de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

Great to hear Katie had this swiftly resolved for you @Consumer 😊

Thank you for taking the time to let us have your feedback, it really is appreciated!

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

Excellent customer service

Had cause to raise a concern re being charged for delivery when I'd requested etickets.

Had a very quick response, problem sorted straight away and a small and appropriate refund issued.

Wish it was always this easy to deal with issues with other companies.

Excellent and fast customer service.

4 de julho de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

We have a highly experienced group of people in our CS team here at Ticketline, which enables us to address any customer concerns swiftly.

Great to hear this was all resolved to your satisfaction David.

Thank you for taking the time to let us have your feedback, it is much appreciated.

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

I contacted customer service after not…

I contacted customer service after not receiving my tickets with only a couple of days until the event. They were extremely helpful in providing replacement e-tickets and resolving as quickly as possible.
Brilliant service!
Thank you from a very happy 3 year old who will be delighted!

3 de julho de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

We certainly wouldn't want a disappointed 3 year old would we! 😊

Great to see this was all resolved quickly for you Paige!

Thank you for taking the time to let us have your feedback, it really is appreciated!

Kind Regards,
TL Team

Classificada 5 em 5 estrelas

They were so helpful

They were so helpful. I’d made a mistake and realised on Saturday. They had fixed the issue and messaged me first thing on Monday Morning.

1 de julho de 2024
Opinião espontânea
logótipo da Ticketline

Resposta da Ticketline

Fantastic Les!

Great to see our helpful customer service team fixed the issue for you 😊

Enjoy the festival!

Kind Regards,
TL Team

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