I had messaged to see about changing some tickets I had bought to a matinee showing. Chloe at the Ticketline was extremely helpful and changed my tickets straight away, no delays. Very good service!
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Leia as opiniões dos outros
Chloe helped me out tremendously. I got myself in a pickle with cancelling tickets, then re-instating and to complicate further, using wrong debit cards etc. She was a star and could have given her... Ver mais
Always professional, supportive and really helpful with any queries or orders that I have. Thank you Chloe for such a quick response and for sending the tickets, I feel secure in using Ticketline
Ordered tickets for a gig that was rescheduled by the organiser. Would only refund the face value of the tickets and not the booking fee or outrageous fee to email tickets. Quoted terms and co... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Informações de contacto
https://www.ticketline.co.uk/, Reino Unido
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Prompt response and very good service
Chloe in Customer Services responded to our query regarding missing tickets very promptly and the problem was solved in less the five minutes! Very good service.

Resposta da Ticketline
Really wanted tickets for Alec Benjamin…
Really wanted tickets for Alec Benjamin and the presale was available the day before my daughter's birthday. Got a code but the link via the official site was broken. Decided to ring customer services on the off chance as I could buy tickets for everywhere except Manchester.
They were brilliant and sorted it out over the phone with me. Was able to gift tickets to my daughter for her birthday the following day and she was absolutely made up.
Thank you so much 😊

Resposta da Ticketline
Dealt with my issue very efficiently…
Dealt with my issue very efficiently and with the result I wanted.

Resposta da Ticketline
We were very happy with customer…
We were very happy with customer service (Chloe) because we had received tickets as a gift to see a show that we had previously purchased tickets for. We contacted customer services with details of both sets of tickets & Chloe made it very easy to swap the tickets for another show of our choice at the same theatre. So THANK YOU TICKETLINE!

Resposta da Ticketline
Moh is brilliant
Moh helped me rectify a daft mistake I made when purchasing tickets and was so helpful, kind and speedy with his aid!
Thanks for being awesome.

Resposta da Ticketline
E-tickets not arrived
Very quick response when I contacted to say I hadn’t received my e-tickets.
Thanks Moh, you’re a legend!

Resposta da Ticketline
Lost Ticket Problem solved
It's August... I had booked tickets through Ticketline back in March and for the life of me I couldn't find the email with my printable tickets. I was panicking as the event was in 2 days. Glad to say I contacted customer service with a copy of my bank transaction and email address and Chloe came to the rescue and resent the tickets.

Resposta da Ticketline
Great customer service
Great customer service, quick response and got the issue sorted straight away.
Thank you

Resposta da Ticketline
Very good customer support
Very good customer support - thanks Chloe for sorting things out swiftly when my tickets went to an old email in error! Phew!

Resposta da Ticketline
Couldn't be better
Couldn't be better. I purchased a ticket to see Hawkwind my favourite band. The day before the gig l realised it hadn't arrived. It turned out that the ticket was sent 4 months previously but hadn't arrived. Panic stations. One call to customer services...one email and print and the problem was resolved. Thank you everyone. Fantastic job!

Resposta da Ticketline
Query was resolved efficiently
Query was resolved in under the time set. Excellent customer service ☺️

Resposta da Ticketline
Chloe was very helpful
Chloe was very helpful! Prompt reply and resolved the issie immediately. Many thanks!

Resposta da Ticketline
Unbelievable care and attention showed…
Unbelievable care and attention showed by Chloe to go the extra mile to help us. Really pleased!

Resposta da Ticketline
Quick response a matter of minutes well…
Quick response a matter of minutes well don chloe :)

Resposta da Ticketline
Brilliant customer service
Brilliant customer service. For some reason my tickets weren't sending to my email so I made the enquiry with ticket line and they responded straight away whilst also solving the problem for me. Chloe was who dealt with my query and was polite and quick with replying & helping

Resposta da Ticketline
I needed to change my ticket for my campervan pass
I needed to change my ticket for my campervan pass for Beathearder to a different type with only two weeks to go. One email later and their customer support team for Beathearder tickets ( in this case Chloe) responded within hours and sorted it all out. Amazing service, many thanks.

Resposta da Ticketline
Great customer service
Katie was so helpful. She responded to my email very quickly and dealt with the issue perfectly! Thank you

Resposta da Ticketline
Excellent customer service
Had cause to raise a concern re being charged for delivery when I'd requested etickets.
Had a very quick response, problem sorted straight away and a small and appropriate refund issued.
Wish it was always this easy to deal with issues with other companies.
Excellent and fast customer service.

Resposta da Ticketline
I contacted customer service after not…
I contacted customer service after not receiving my tickets with only a couple of days until the event. They were extremely helpful in providing replacement e-tickets and resolving as quickly as possible.
Brilliant service!
Thank you from a very happy 3 year old who will be delighted!

Resposta da Ticketline
They were so helpful
They were so helpful. I’d made a mistake and realised on Saturday. They had fixed the issue and messaged me first thing on Monday Morning.

Resposta da Ticketline
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