I made an error and booked a game where we unfortunately had a clash. I was gutted given it was going to be my daughters first live game. The customer service team was amazing (Chloe). They were able... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Chloe helped me out tremendously. I got myself in a pickle with cancelling tickets, then re-instating and to complicate further, using wrong debit cards etc. She was a star and could have given her... Ver mais
Ordered tickets for a gig that was rescheduled by the organiser. Would only refund the face value of the tickets and not the booking fee or outrageous fee to email tickets. Quoted terms and co... Ver mais
Chloe has been brilliant today helping with a query I had for a ticket. She e-mailed swiftly answering my question and then assisted with my booking. I really appreciate her excellent customer servi... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Informações de contacto
https://www.ticketline.co.uk/, Reino Unido
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4,4
Excelente
861 opiniões
Sem histórico recente de solicitação de opiniões
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They were so helpful
They were so helpful. I’d made a mistake and realised on Saturday. They had fixed the issue and messaged me first thing on Monday Morning.
1 de julho de 2024
Opinião espontânea
Resposta da Ticketline
Fantastic Les!
Great to see our helpful customer service team fixed the issue for you 😊
Enjoy the festival!
Kind Regards,
TL Team
Cholesterol was great
I emailed about my booking reference and the agent sorted it quickly was great customer service
Thanks
1 de julho de 2024
Opinião espontânea
Resposta da Ticketline
Really happy to hear we provided great customer service for you Laura 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Enjoy the festival 😊
Kind Regards,
TL Team
Chloe sorted my problem with incorrect…
Chloe sorted my problem with incorrect address immediately , thanks for great service 👌.
25 de junho de 2024
Opinião espontânea
Resposta da Ticketline
And thank you for the great feedback Kevin 😊
Great to hear Chloe has this resolved immediately for you!
Enjoy the festival!
Thanks,
TL Team
Fantastic and fast customer service
Fantastic and fast service to make sure I had access to my tickets for 10cc in Guildford. Chloe was so wonderful to work with and resolved the mail issue straight away. Thank you. Will use again.
25 de junho de 2024
Opinião espontânea
Resposta da Ticketline
We completely agree Rob, Chloe certainly is wonderful to work with😊
Also wonderful to hear you would happily use our services again!
Thank you for taking the time to let us have your feedback, it really is appreciated 😊
Kind Regards,
TL Team
Really quick response and very helpful.
Really quick response and very helpful.
25 de junho de 2024
Opinião espontânea
Resposta da Ticketline
Happy to hear our Customer Service team provided a swift and helpful service for you Dave!
Thank you for taking the time to let us have your feedback, much appreciated 😊
Kind Regards,
TL Team
Quick service
Quick service, friendly and simple to use. Nice to liaise with a human rather than an AI bot.
25 de junho de 2024
Opinião espontânea
Resposta da Ticketline
We quite like talking to humans too Lubeloo! 😊
Ticketline have always offered, and will continue to offer that personal touch for all of our customers. Whether it be purchasing tickets over the phone, or after sales care and assistance.
Thank you for taking the time to let us have your feedback, it really is appreciated 😊
Kind Regards,
TL Team
Quick response and resolution
Quick response and resolution, really helpful couldn't ask for more.
Great customer service
25 de junho de 2024
Opinião espontânea
Resposta da Ticketline
Thank you for the fantastic feedback @Choccake 😊
Great to hear our helpful Customer Service team had this swiftly resolved for you!
Kind Regards,
TL Team
I didn't receive my tickets
I didn't receive my tickets.
I emailed customer services.
I got an instant reply from Chloe, within an hour my tickets were emailed to me thanks 😊
25 de junho de 2024
Opinião espontânea
Resposta da Ticketline
Hywel, thank you for the feedback, much appreciated😊
E-tickets do have a tendency to land in spam folders at times and get lost in the ether! Though our helpful CS team are always on hand to re-send if required 😊
We hope you enjoy the concert!
Thanks,
TL Team
Great support
Answered my question very quickly and solved problem.
23 de junho de 2024
Opinião espontânea
Resposta da Ticketline
Fantastic to hear our customer service team had this swiftly resolved for you Sheila 😊
Thank you for letting us have your feedback, much appreciated!
Enjoy the festival!
Kind Regards,
TL Team
Misplaced tickets
I emailed regarding some misplaced tickets and Chloe was extremely responsive and helpful with my query. I have never recieved such a quick response from a customer service line before! 10/10
24 de junho de 2024
Opinião espontânea
Resposta da Ticketline
Wow Hannah - very pleased to hear you would rate the service Chloe provided as 10/10 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Enjoy the festival 😊
Kind Regards,
TL Team
Have a payment plan but don't give me a…
Have a payment plan but don't give me a reference or a way of viewing my transaction, emailed them about a missed payment as I wasn't informed on what date it was coming out and just got a reply a week later asking if I would like it to come out that day!!!! Still worried if im getting my tickets or not
24 de junho de 2024
Opinião espontânea
Resposta da Ticketline
Hi Deonne,
When setting up a payment plan with ourselves, instalment dates are shown before proceeding to book. Upon a successful booking, email confirmation is sent to reflect the plan was created and again, details the payment dates along with your booking references. (Please note, the 8 digit number you provided in the initial email is indeed you order reference).
We do also send a payment plan reminder email the day before an instalment is due to be taken.
Tickets are issued once the plan has been paid in full.
Looking over the communications between ourselves last month, a member of our customer service team has responded the following working day to each email with the information you have requested.
Further to this, I can see we have recently sent a couple of emails to you which remain unopened (event info and payment plan notification) this would lead me to believe our correspondence is automatically landing in your junk/spam folders.
If you would like to discuss any of the above, please give our customer service department a call on 0161 813 2222, a member of our team will assist and also have your email confirmation containing payment dates re-sent if you are unable to locate.
We certainly do not want you to worry about your booking Deonne, our friendly CS team will be happy to help 😊
Kind Regards,
TL Team
One of the worst websites I've ever…
One of the worst websites I've ever used. Every year I have to use this for an annual event, and cannot believe that it has not got any better over the years. It is truly infuriating to use, and always take several attempts jut to buy a pair of tickets. Gobsmacked at how a commercial website can still be so bad in 2024
19 de junho de 2024
Opinião espontânea
Resposta da Ticketline
Sorry to hear you encountered issues with our website Drew.
We do have a new website in development and have sought feedback from our customers in various ways to help us provide an improved experience in the near future.
If you would like to provide any further information and/or suggestions, please feel free to use this form on the website, https://www.ticketline.co.uk/info/feedback, we take on board and appreciate all comments, customer feedback is invaluable to us.
Thanks for bearing with us Drew.
Kind Regards,
TL Team
Resposta da Ticketline
Not a problem at all Elle 😊
Glad to see our friendly Customer Service team could help you out here :)
Enjoy!
Kind Regards,
TL Team
very good service & easy booking process
A really easy booking process and when, unexpectedly we had to change the date of our booking, Chloe was very accommodating and adhered to our request within an hour. Very pleased! Thank you
14 de junho de 2024
Opinião espontânea
Resposta da Ticketline
Fantastic to hear you were happy with all the services offered and provided by Ticketline Roger 😊
Thank you for taking the time to let us have your feedback, it really is appreciated!
Enjoy the show!
Kind Regards,
TL Team
Missing tickets
I was missing tickets for Glastonferry so I sent an e mail on evening to customer services. I was delighted to get a swift response from Chloe the next day, after verifying I had not received my tickets in the post Chlie arranged for replacements to be sent out. Brilliant , thanks Chloe.
7 de junho de 2024
Opinião espontânea
Resposta da Ticketline
Thank you for taking the time to let us have your feedback Mrs. Jones, it really is appreciated 😊
Great to see Chloe had this swiftly resolved for you!
Your replacement tickets should land this week, any issues, please don't hesitate to get back in touch :)
Kind Regards,
TL Team
Exceptional customer service
Exceptional customer service! I lost some tickets I received in the post a few weeks ago, emailed ticket line to see if there was any way I could get some replacements and they emailed me some e-tickets less than 24 hours later. Couldn’t ask for more!
6 de junho de 2024
Opinião espontânea
Resposta da Ticketline
We are in complete agreement with you Natasha - we certainly do have an exceptional Customer Service team 😊
Great to see you were happy with the service provided for you!
Thanks for taking the time to let us have your feedback, it really is appreciated 😊
Kind Regards,
TL Team
Great customer service
Great customer service. The team were quick to respond and really helpful and pleasant. Well done and thanks.
7 de junho de 2024
Opinião espontânea
Resposta da Ticketline
Amanda!
Thank you for letting us have your feedback and also your kind words directly to our fantastic Customer Service team 😊 It really is appreciated!
Kind Regards,
TL Team
After by tickets by mistake and being…
After by tickets by mistake and being unable to get a refund via the insurance. I contacted Ticketline directly and was refunded within minutes by an agent called Chloe. Brilliant service.
Thank you so much
5 de junho de 2024
Opinião espontânea
Resposta da Ticketline
Great to hear Chloe provided a brilliant service for you Wendy 😊
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Quick and efficient
Quick and efficient to rectify a discount. I had booked tickets already to the festival and then Rob was great at refunding me so that I could purchase new tickets again with a discount code.
4 de junho de 2024
Opinião espontânea
Resposta da Ticketline
Great to hear you received a quick and efficient service from Rob in our CS team Maria 😊
Thank you for taking the time to let us have your feedback!
Enjoy the festival!
Thanks,
TL Team
I got in touch with Ticketline to ask for my account to be amended
I got in touch with Ticketline to ask for my account to be unlocked, as I hadn’t used it for some time. I received a very quick response from Chloe, who unlocked the account for me. I then replied to ask if my address could be updated (as I wasn’t able to do this myself) and she replied within minutes to let me know that this had been sorted. I was very impressed with the speed and politeness of the service.
24 de maio de 2024
Opinião espontânea
Resposta da Ticketline
Great to hear you were impressed with the service you received from our friendly CS team Duncan!
Thank you for taking the time to let us have your feedback, it really is appreciated 😊
Kind Regards,
TL Team
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