Ordered a made to measure double curtain track from Tracks Direct a few months ago. Had some issues with a delivery partner but had contact with Natalie Friquiche at the company and she was unbelievab... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Aluminium white twin curtain track - ideal for ceiling mounted voile and curtain. Installer said it could have had more gliders included. No fixings - some plasterboard ceiling fittings would hav... Ver mais
A empresa respondeu
The track is good quality and looks the part, but i had discussed my requirements with a sales person and the track that arrived was smaller than my original request and didn't fit the space (too far... Ver mais
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor e fabricante de cortinas
- também em
- Loja de cortinas
- Loja de cortinas e persianas
- Loja de persianas
Escrito pela empresa
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Informações de contacto
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, Reino Unido
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4,4
Excelente
484 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Tracks Direct
Thank you for your positive feedback! We're pleased to know that you received your order swiftly and that you're satisfied with the quality of our product. If you ever have more needs or questions in the future, feel free to get in touch.
Ordered a replacement part for a…
Ordered a replacement part for a 30-year old curtain track hoping it would fit. It arrived the following day nicely packaged. And it was a perfect fit. My only grumble was the cost of postage. But it saved me a great deal of money not having to replace the whole curtain track. So thank you! One very satisfied customer.
27 de setembro de 2023
Resposta da Tracks Direct
We're delighted to hear that the replacement part for your 30-year old curtain track was not only a perfect fit but also arrived quickly and well-packaged. We understand your concern about the postage cost, and we appreciate your feedback on this.
Delivering top notch service is super important to us, and we're thrilled to have saved you the expense of replacing the entire curtain track.
If you have any more feedback or need further assistance, please don't hesitate to get in touch. We're here to help and serve you to the best of our abilities. Thank you for being a valued customer of Tracks Direct!
The turnaround was surpsiingly quick…
The turnaround was surprisingly quick and the product of a very high quality. Measuring up was a challenge but as long as you double or even treble check the rail will fit perfectly. Highly recommended bit of british manufacturing!
24 de setembro de 2023
Resposta da Tracks Direct
Thank you for taking the time to leave us a 4-star review. We're delighted to hear that you found our service efficient, with a quick turnaround time. We take pride in delivering high-quality products, and it's fantastic to know that you appreciate the quality of your purchase.
We understand that measuring can sometimes be a bit tricky which is exactly why we offer our guarantee that if it doesn't fit then we will replace free of charge, but your tip of double or even triple-checking is indeed helpful for ensuring a perfect fit. Our team is always here to assist if you have any questions or need guidance in the future.
We appreciate your support and kind words about our British manufacturing - we are hugely proud of what we do.
Thank you again for choosing us!
Really good quality tracks and easy to…
Really good quality tracks and easy to assemble and fit, they arrived in good time and were packed in a first class manner.
17 de setembro de 2023
Resposta da Tracks Direct
That's wonderful to hear! Thank you so much for taking the time to leave us a 5-star review. We're thrilled that you found our tracks to be of excellent quality and easy to assemble. It's also great to know that your order arrived promptly and was well-packaged.
We take pride in delivering top-notch products and service to our customers, and your feedback is greatly appreciated. If you have any questions or need assistance in the future, please don't hesitate to reach out
They new their trade very helpfull.
18 de setembro de 2023
Resposta da Tracks Direct
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you found our team knowledgeable and helpful. At Tracks Direct, we take pride in our expertise and customer service, and it's always rewarding to receive positive feedback like yours.
Excellent service
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed and it works beautifully, very smooth in operation and with very little pull required. Quite expensive but a quality product which is vastly better than the track it replaced.
14 de agosto de 2023
Resposta da Tracks Direct
Thank you for sharing your experience with us. We're sorry to hear about the initial damage during transit, but we're pleased that we could promptly send a replacement, and it's now installed and working beautifully for you.
We understand that quality comes at a price, and we appreciate your feedback on the Silent Gliss 3900 corded track. We're delighted to have been able to provide you with a superior product that exceeds your expectations.
If you have any more feedback or need further assistance in the future, please don't hesitate to reach out!
Thank you for choosing Tracks Direct!
good quality & bending very accurate…
Really good quality & well shaped by Tracks Direct with fast delivery. Only comment is the cost for the track bending are high.
4 de setembro de 2023
Resposta da Tracks Direct
Thank you for taking the time to leave a review and for your positive feedback on the quality and fast delivery of our products. We very much value your feedback.
Regarding the cost of track bending, we appreciate your feedback on this. We strive to offer competitive pricing while maintaining the highest quality standards. we will review your feedback i the team meeting as it will helps us evaluate our pricing structure and make improvements where necessary.
Amazing service and after service
Amazing service and after service - cannot fault - great company to do business with and beautiful tracks
18 de setembro de 2023
Opinião espontânea
Resposta da Tracks Direct
Thank you so much for taking the time to leave us this fantastic 5-star review! We're thrilled to hear that you had an amazing experience with our service and that you're happy with the beautiful tracks we offer. Providing top-notch service and quality products is our priority, and it's great to know we hit the mark for you.
Resposta da Tracks Direct
Thank you so much for your glowing review! We're thrilled that you found our service brilliant and that the track was a perfect fit for your needs. Providing quick and accurate service is what we aim for, and we're delighted to have met your expectations.
Top marks
It's been a pleasure to deal with a company that has provided everything I wanted in an efficient and timely way. Very satisfied.
20 de agosto de 2023
Resposta da Tracks Direct
Thank you for sharing your positive feedback! We're thrilled to hear that you had a pleasurable experience with our company and that we were able to meet your needs efficiently and promptly. Customer satisfaction is our top priority, and it's always rewarding to know that we've achieved it.
Being able to speak directly to a customer support advisor made all the difference ...
Very happy with the service I received from Tracks Direct. This was the 3rd company I approached in helping me with a problem hanging heavy curtains on a 4-bend bay window. Natalie in customer service was extremely helpful and the custom-made track was delivered in a matter of a few days. It fitted perfectly. Being able to speak to someone and get assistance with the online booking system made all the difference for me as a customer. I can highly recommend Tracks Direct.
10 de setembro de 2023
Opinião espontânea
Resposta da Tracks Direct
Thank you for your lovely review! We're delighted to hear about your positive experience with Tracks Direct and how we were able to assist you in solving the challenge of hanging heavy curtains on your bay window. We have passed your review to Nat and she is thrilled that you were pleased with the service she provided!
I know that your tracks 1280
I know that your tracks 1280, are good quality. I will be getting them the next time I need to purchase them.
8 de agosto de 2023
Resposta da Tracks Direct
Thank you for your trust in our product quality! We're delighted to hear that you've had a positive experience with our tracks, specifically the Silent Gliss 1280. We look forward to helping you again when you need to make your next purchase.
Good measurement guide
Good measurement guide, excellent product that, despite my dodgy maths, fitted perfectly!
27 de julho de 2023
Resposta da Tracks Direct
We're thrilled to hear that our measurement guide was helpful and that our product turned out to be an excellent fit, even with some tricky calculations! Customer satisfaction is our goal, and we're delighted that everything worked out well for you.
Fllowed instructions onn web site
Fllowed instructions onn web site. Rail delivered on time. Rail and fittings all fitted as expected. No problems.
2 de agosto de 2023
Your website gives clear advice on…
Your website gives clear advice on measuring which ensures the Blinds fit properly. Blinds were east to fit with clear instructions for fixing to a wood frame - you need to add details on fixing to a metal frame
19 de julho de 2023
A good result.
We have an awkward shaped bay window. The Tracks Direct website gives good guidance, and with that and a couple of calls to their help line they helped us to find the right Silent Gliss curtain rail solution. Very happy with the result.
3 de julho de 2023
great service for bespoke bay window…
great service for bespoke bay window track (first of 2 so far). speedy, efficient and superb product
29 de junho de 2023
Good tracks but bad after service
Ordered curtain track for bay window very easily with all guidance online for particular angles.
Track arrived within given time but soon realised that incorrect fixings had been sent.
Called and explained small issue and replacements immediately sent out in post.
Once arrived they had sent the correct wall fixings but insufficient amount.
Called again and as I was trying to explain the issue the call went dead.
Then tried again and again but was cut off after one ring, obviously recognising my number.
Not good after service!!!
5 de julho de 2023
Fast efficient Helpful product advice
3 de julho de 2023
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.