Ordered a made to measure double curtain track from Tracks Direct a few months ago. Had some issues with a delivery partner but had contact with Natalie Friquiche at the company and she was unbelievab... Ver mais
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The track is good quality and looks the part, but i had discussed my requirements with a sales person and the track that arrived was smaller than my original request and didn't fit the space (too far... Ver mais
We ordered a Silent Gliss 3900 corded track.When we unpacked it we found it had been damaged in transit. Tracks Direct sent out a replacement which arrived very promptly. It has now been installed an... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor e fabricante de cortinas
- também em
- Loja de cortinas
- Loja de cortinas e persianas
- Loja de persianas
Escrito pela empresa
Discover unparalleled window solutions with Tracks Direct. As specialists in bay windows, challenging spaces, and bespoke made-to-measure curtain poles and tracks, we take pride in crafting custom products that redefine your interior aesthetics. Our skilled technicians use high-quality brands such as Silent Gliss curtain pole and tracks to create curved or angled poles, ensuring durability and sophistication. At Tracks Direct, we go beyond the ordinary, offering tailored solutions for those seeking a touch of uniqueness in their window dressings. Our commitment to craftsmanship and innovation reflects in every product we assemble. Join countless satisfied customers who have transformed their living spaces with our premium, made-to-measure creations. Trust Tracks Direct to elevate your windows' appeal and bring a blend of functionality and artistry into your home. Your satisfaction is our priority, and we invite you to share your experience with us on Trustpilot. Together, let's redefine window dressing excellence.
Informações de contacto
Unit 6, High Wycombe Business Park, HP11 1NY, High Wycombe, Reino Unido
- 01494 460198
- fiona@tracks-direct.com
- www.tracks-direct.com
4,4
Excelente
484 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Natalie Friquiche was absolutely…
Natalie Friquiche was absolutely brilliant in helping me to measure my windows and advise me. I was a very needy customer but she supported me all the way.
The track is also amazing! Highly recommended
2 de janeiro de 2024
Resposta da Tracks Direct
Thank you for your wonderful feedback! We're delighted to hear that Nat was absolutely brilliant in assisting you with measuring your windows and providing advice. It's great to know that you found the track amazing, and we appreciate your high recommendation. I have also shared your feedback in our team meeting and Nat was thrilled to receive such lovely feedback.
If you ever have more projects or if there's anything else we can assist you with, please don't hesitate to reach out.
Decent Web site, bit pricey
Decent Web site and was able to find what I needed quite quickly. Delivered swiftly and on time. Products a bit pricey.
9 de janeiro de 2024
Resposta da Tracks Direct
Thanks for taking the time to leave us feedback. We're glad to hear that you found our website good and were able to quickly find what you needed. Swift and on-time delivery is a priority for us and we are pleased you were happy with our delivery service.
We appreciate your honesty about the pricing, and we understand that cost is an important consideration. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Curtains with ease…
The choice of tracks on the website was good and I found exactly what we needed. Delivery was quicker than expected. Fitting the track was easy and now we finally have curtains we can open and close with ease.
6 de janeiro de 2024
Resposta da Tracks Direct
Thank you for taking time to leave s a 5* review. We're delighted to hear that you found the website's choice of tracks good and that you were able to locate exactly what you needed. It's great that the delivery was quicker than expected, and fitting the track was easy, allowing you to enjoy curtains that can be opened and closed with ease.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Great customer service and excellent…
Great customer service and excellent prompt delivery. Love the product and price. Highly recommend. Thank you
3 de janeiro de 2024
Resposta da Tracks Direct
Thank you for your wonderful feedback! We're so pleased to hear that you experienced great customer service from our team, excellent and prompt delivery, and that you love both the product and the price. We really appreciate your recommendation!
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Resposta da Tracks Direct
We're delighted to hear that you are very satisfied with your purchase and the service you received from our team. If you ever have more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Delivering top notch service is so important to us!
Great experience
Great experience, everything from figuring out what to order (Natalie Friquiche helped extensively), to help with measuring (anyone can do it and their website makes it so easy), to it arriving in only a few days!
Managed to have my track delivered and installed weeks before the curtains even arrived.
19 de dezembro de 2023
Resposta da Tracks Direct
Thank you for sharing your great experience! We're delighted to hear that Natalie provided extensive help in helping you choose the right product for your project and that our website made the measuring process easy for you. It's fantastic that your track arrived in only a few days, allowing you to have it delivered and installed well ahead of your curtains.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Exactly what I wanted.
You gave me exactly what I wanted in the timescale you promised. It was unusually brilliant service.
18 de dezembro de 2023
Resposta da Tracks Direct
Thank you for your kind words! We're thrilled to hear that we were able to provide you with exactly what you wanted within the promised timescale. Unusually brilliant service is what we strive for, and we're glad to have met your expectations.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Faultless from start to finish.
Fast, efficient delivery, despite an extra day as we live in Scotland.
Simple, easy to understand instructions on how to measure. Fitted perfectly and went up so much easier than previous major brand.
Communication was excellent.
Would highly recommend.
16 de dezembro de 2023
Resposta da Tracks Direct
Thank you for sharing your positive experience! We're pleased to hear that despite the additional day for delivery to Scotland, it was still fast and efficient. It's great to know that the simple and easy-to-understand measuring instructions resulted in a perfect fit, and the installation was easier compared to a previous major brand.
We appreciate your recommendation and are glad that our communication met your expectations. If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Great customer service
Great customer service. Sent me a new one without quibble when it didn't fit. Natalie was lovely.
Track is good quality!
Only reason didn't give 5 stars is because its on the expensive side.
23 de novembro de 2023
Resposta da Tracks Direct
Thank you for your feedback! We're pleased to hear that you received great customer service and that Natalie was lovely in assisting you. It's great that a replacement was sent without any issues, and you find the track to be of good quality.
We appreciate your honesty regarding the pricing, and we understand that cost is an important consideration. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Excellent friendly service
Really helpful- Natalie talked me through my options and made the process really straightforward - would thoroughly recommend. Delivery was prompt.
20 de novembro de 2023
Resposta da Tracks Direct
Thank you for your kind words! We're pleased to hear that Natalie was really helpful and made the process straightforward for you. We appreciate your recommendation and are glad that the delivery was prompt. I have sent your review to Nat and she was thrilled you were pleased with the service she provided!
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing us!
Quality product and great communication.
27 de novembro de 2023
Resposta da Tracks Direct
Thank you for your positive feedback! We're glad to hear that you were pleased with the quality of the product and that you experienced great commination from the team.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Good quality Metropole pole/track.
The Metropole pole/track was just as described online and is of very good quality. It seems to be the most sturdy track that one can buy.
It was promptly dispatched and delivered.
24 de novembro de 2023
Resposta da Tracks Direct
Thank you for sharing your positive experience! We're so pleased to hear that the Silent Gliss Metropole pole/track met your expectations and is of very good quality. We take pride in offering sturdy and reliable products.
It's great to know that the dispatch and delivery were prompt. If you have any more projects or need assistance in the future, please don't hesitate to reach out.
Great Service!
Good communication and quick response. Product supplied on time and well packaged. Highly recommended.
22 de novembro de 2023
Resposta da Tracks Direct
Thank you for for taking the time to leave us a review and for your positive feedback! We're pleased to hear that you happy with our communication, quick response, and that the product was supplied on time and well-packaged. Your recommendation is greatly appreciated.
If you have any more projects or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to ensure you continue to have a positive experience with our products and services.
Good advice and very prompt service.
15 de novembro de 2023
Resposta da Tracks Direct
Thank you for taking the time to leave us a review and for your positive feedback! We're glad to hear that you found our advice helpful and that you experienced prompt service. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Perfect
Was rather nervous about my self measuring but curved bay rail fitted perfectly. Really happy with metal track and well packaged for delivery- no more plastic rails for me 😊
10 de novembro de 2023
Resposta da Tracks Direct
We're thrilled to hear that your self-measured curved bay rail fitted perfectly, and you're happy with the metal track. It's always a pleasure when a project comes together seamlessly.
Thank you for taking the time for leaving us a 5* review and for choosing us. If you ever have more projects or need assistance in the future, please don't hesitate to reach out. We're here to help!
Happy curtains, and thank you for your kind words!
Great company for made to measure curtain tracks
After an issue with interpretation of right or left bay for a made to measure silent gloss track the company quickly resolved the issue and our order was swiftly despatched... Totally recommend Tracks Direct.I would use again.
14 de novembro de 2023
Resposta da Tracks Direct
Thank you for sharing your experience, and we appreciate your understanding regarding the interpretation issue. We're pleased to hear that our team quickly resolved the matter and that your made-to-measure Silent Gliss track was swiftly dispatched.
Your recommendation means a lot to us, and we're here to assist with any future needs. If you have any more questions or projects, please don't hesitate to reach out.
Thank you for choosing Tracks Direct!
Great service and easy to put up.
2 de novembro de 2023
Resposta da Tracks Direct
Thank you for your positive feedback! We're pleased to hear that you had a great service experience and found our products easy to put up. If you have any more projects or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Great product and service
6 de novembro de 2023
Resposta da Tracks Direct
Thank you for your feedback and 5 stars! We're delighted to hear that you found our product and service great. If there's anything else we can assist you with, please feel free to let us know. We're here to help!
Excellent advice given
Excellent advice given, followed by quick production and delivery.
Fitting was a breeze and now we have a strong robust functional system.
Thank you all.
26 de outubro de 2023
Resposta da Tracks Direct
Thank you for sharing your experience with us! We're thrilled to hear that you received excellent advice, followed by quick production and delivery. It's great to know that the fitting process was smooth, resulting in a strong, robust, and functional curtain track system.
If you have any more projects or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing us!
Helpful advice & very prompt service
Very helpful advice from the team before placing my order, with guidance on measurements and angles etc. After placing the order, my track was available in super quick time (3-4 days), and the team again provided some helpful advice on fitting. Highly recommend.
16 de outubro de 2023
Resposta da Tracks Direct
Hi Ian, Thank you for sharing your positive experience! We're pleased to hear that our team provided you with helpful advice on measurements and angles, and that you received your track so quickly. Your recommendation is greatly appreciated, I have passed your feedback to the team and they are so pleased you were happy with the service they provided!
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