Tufferman Opiniões 

Great customer service. Shelving arrived on time and was easy to fit together.

No instructions in boxes.
900 mm front and rear cross members didn't have centre fitting for center support as shown on you tube. Poor fitting therefore.
Delivery poor as transport company told me a day they were going to deliver and having stayed in all day they failed to deliver...no contact to say they were delayed. Arrived next day after lunch with no indication on email or text. Poor!
Product looks ok but there are cheaper alternative with same screwless system.
Overall a bit disappointed over buying these products.... swayed by national TV advertising.

I'll be honest I'm not entirely sure if I've been scammed or not. Placed a £250 order on Tuesday. Website says next day delivery, by Friday not had so much as an email or text saying it's on it's way.

Not impressed at all to be honest. Don't mind waiting a few days for a delivery but just can't stand websites that make false claims. Why say next day when it clearly isn't.

Great value shelving unit. Relatively easy to assemble.

Delivery arrived earlier than expected as i opted for cheaper option.

The product is easy to erect and excellent quality. I would 100% recommend to others.

Timely delivery. Minor hiccups sorted by Customers Services quickly and efficiently.

As an older man found it very easy to assemble very pleased with the finished product my daughter ordered the unit for me it reminded me of 80 years ago assembling my mecharno Would trecommend product only missed out on the discount offered since ..great product l am pleased to comfirm same RAY FRANCIS

While the metal framing of the shelves look decent, I was very disappointed when opening up the package.

Each shelf is rated at 600kg, however the concern comes from the 9mm MDF shelf insert they supply. There's just no way that will be able to support anything over 10kg for an extended period.

Good quality racking and quick delivery

Great product to work. In terms of teh sale - great - quick and efficient

Great product, easy to assemble - thank you

Very quick delivery and a quality product. Easy to install after reading the instructions, for once. Also wanted to change shelves heights and was easy to move. Very sturdy racking and a great finish.

Thank you for your great service, from ordering to delivery you kept me informed, Quick and easy online ordering, will be ordering more from your company 5 star service

Quality product.

The units are great, fiddly to put together but great now they are up. However the product options are all more expensive than is shown on the website, even the delivery on advert was £24.99 but on my Apple Pay came through at £29.99. Pricing is. It transparent but at every turn increases not insignificantly. I paid the extra for next day delivery and only part of the order arrived on time. During office hours no one answered the phone, I was sent straight to a voicemail service. So the products are good, albeit more expensive than is suggested and the customer service is poor

I ordered 3x shelving units and rubber mallet and pack of clips to join the units together. I received the shelving units very quickly but no mallet or clips I have tried to contact them but as of yet no reply. So check your order before accepting it when delivered.

Great product at a really good price. Very pleased with the shelves!

Four failed delivery dates, followed by another broken promise

I don't normally leave reviews like this, but unfortunately my experience with Tufferman was exceptionally frustrating.

I placed an order on Thursday 8 October specifically because next-day delivery was available, with delivery confirmed for Friday 9 October. We arranged for people to be on site to receive and assemble the racking.

Friday's delivery didn't happen. To be fair, Tufferman did contact us in advance and we were told deliveries were running around a day behind, so we rearranged everything for Monday.

Monday came and went with no delivery and no useful update. We waited all day. I tried repeatedly to contact Tufferman by telephone and couldn't get through. At one point I found that calls through the "existing customers" option were simply being disconnected after several rings, while the "new customers" option was actually answered. Emails weren't much better initially: I emailed on Monday morning and didn't receive a response until Tuesday. Tufferman subsequently acknowledged both the telephone problems and the delayed email response.

On Tuesday I was then told that a "system error" meant the order hadn't even been passed to their warehouse for processing. Delivery was rearranged for Thursday.

Thursday arrived, but again no delivery. The courier said the consignment had been delayed at the hub and that it would arrive on Friday. Tufferman themselves apologised, explaining that the courier had emailed them but the message hadn't been seen.

Then on Friday came yet another failure. Having spoken to Tufferman that morning, I was assured that delivery would take place on Saturday morning. That didn't happen either. The goods did eventually arrive on Saturday, but later than the morning delivery I had specifically been promised.

So an order placed on the basis of next-day delivery managed to *miss Friday, Monday, Thursday and Friday, followed by a specific promise of Saturday morning delivery that was also not met.*

The delays were bad enough, but the real frustration was the amount of effort required from me to find out what was happening. I completely accept that courier problems occur. What isn't acceptable is the combination of an internal processing error, repeated failed delivery dates, promises that weren't kept, poor communication and extreme difficulty getting through to customer services.

To Tufferman's credit, after considerable chasing they did refund the delivery charge and eventually offered a further 5% refund on the goods. That was appreciated and is the reason this isn't an entirely one-sided review.

But frankly, getting to that point felt like pulling teeth.

The racking itself may be perfectly good, but based purely on the ordering, delivery and customer service experience, I would find it very difficult to recommend Tufferman where delivery timing matters. Advertising next-day availability creates an expectation. Missing four successive delivery dates, then failing to meet a specifically agreed Saturday morning delivery, while leaving the customer repeatedly chasing for information, falls a very long way short of it.