Türk Telekom Opiniões 

They are liers! They are stealing people their money and don't give any service!
We had a building fire and due to this the WiFi is not working since more then 3 month's in my home! The only thing they know and want is money but nothing in return! I paid YTL 210,25 + YTL 205,25 + YTL 306,88 I called them many times and they promised many times to fix the issue but they never come! And this is already more then 3 month's like that!

I use Turk Telekom for years, they only help you when it comes to take money. If there is something you need the customer service either doesn't connect or they give you wrong or missing information.

I transferred my number from my friend to my name and they told me the fee about it will reflect on my upcoming monthly payments. However, while I was paying extra every month on the other hand they added a penalty on my friend's name and it kept adding without having me informed about it.
I learned it from a lawyer when it was double the initial price and they never gave me information about it in the office even though I asked several times if I have any debts from the previous periods. (They must have detailed information)

They blocked my number without informing, while I wasn't able to sign in to my online app because the sign in code would only go to my number, which was blocked :D & I figured it out only when I went to the office I was registered (no other office was helpful) which per say, I live abroad and managed to reach there months later and had to pay extra to reactivate number.

I used their internet packages several times, somehow 20 gb ends in 5 days while I mostly use internet at home and when I compare to other people around me they use internet even less, but are not turk telekom, and their packages never end in this short time.

As a result never ever use turk telekom! I will transfer my number as soon as I go back to Turkey.

Worst service, terrible service, they do not respond correctly and totally useless, I wanted to transfer my Wi-Fi from my old home to the new home and waiting for almost 2 weeks, I called them 100 times and checked with them my address and mentioned that this is my address!!!but still the customer service writing the wrong address and they postponed my appointment to another day and another day and no one is responding for this terrible customer service from them

Awful service - no explanation, no support, no service to solve the issue!

If you can’t detect the reason of an issue, you could at least send a technical support crew on site to understand what’s going on.

But, you made us wait 40 hours, and again, I’m being told that no actions were taken and the support agent is “informing” again. If you don’t have to choose Turk Telekom due to your location, do not prefer them. They only take your money and do nothing when you have an issue. Thank you for doing nothing!

Works unstable and intermittently, troubleshooting takes up to 4 days, the period they've been fixed the issue isn't deducted from the monthly price.

Avoid this company at all cost.
Purchased a tourist sim on 22/02/2023 from Istanbul Airport for 1100 Lira -36GB data - 750 minutes. Today is the 1st March 2023, and I received a text from Turk Telekom to say I’ve used all my data allowance.I only use data when I’m out and about in Istanbul and at night I use my hotel Wi-Fi.
Avoid Aviod Avoid.
NB: A tourist sim in Istanbul city centre (most network operators) is around 600 Lira 25GB + 750 minutes. Always make sure to request paper works with details of what you are paying for.
Pay yellow cabs in cash. For cards, you’ll be charged bank commission on top of your standard fare.

Dear Türk Telekom,

I’m writing you as I purchased the product in Turkey won’t be helpful as you, maybe you can evaluate the situation and try to meet my disappointment. it’s a big disappointment for me.
I'm very confused about all trouble I had with your company. Your internet condition is very bad.
Till now I got 2 internets and one phone access. As ı had a healthy problem I couldn't work for a long time. I want to cancel my internet one of my two accounts as I have a health problem and couldn't work. They answered Cancellations are only possible with ca 3.000TL penalty cause. We decided to hold the internet which will be made for 6 months by your company. In the meantime, Covid has started, and I had so difficult situation. My internet already started the internet by your company and plenty of amounts has accumulative for 6 months. I didn't get any information. I'm not glad about that issue. Despite my all efforts to correct it, they did not satisfy me, they told me that they will file an execution. Why didn't inform me as early as possible, why they waited for 6 months to reach me by phone???? What is your policy? Is that acceptable? I made so many complaints as written but no reply. It is not a good/valid reason that I have to pay it.
Please note that your company didn't make an offer and send reminders for 6 months. As far as ı have learned I have so many arrears although I have no any finance. I tried my all effort to solve this problem but couldn’t get any positive return.
The importance of this subject is kindly submitted for your information.

Your reply will be appreciated,;
NESLİHAN SENYURT
INTERNET NO: 7034552067

Firstly if I can rate zero I would have.
What went wrong everything. From customer service who are less than capable of anything other than reading from the script given them. The product that we purchased from turk Telekom vendor is a mobile wifi. The customer service has no knowledge of this device and to make matters worse the send messages to the device’s number which is not a Phone. We try to explain this to them and they promise to send message to our cell but it’s beyond comprehension that they don’t understand that. Then their agents have a brilliant idea remove SIM card from our current device and replace it with our phones sim. We explain the device’s sim is too big for our phone. Again we call customer service they tell us to go to their main headquarters in our area twice. So of course we expect to receive great cooperation being a paying customer what a mistake that was. The person inputting our issues into their complaint file was someone who should not be working there or anywhere in customer service with arrogance of a low self esteem loser. While our problems are ongoing for ten months we are being billed monthly.
Besides all the above we initially purchased100 gigabytes per month that last less than thirty days and when we purchased an additional 10 gigabytes recently surprisingly no internet access. Their outstanding mangers called us after numerous calls and gave us 4 case numbers hooray. Guess what we are told that there is no problem everything is fine on their end. All this after we were told they were sending us a new SIM card!!I not received.
I use my wife’s hotspot of 15 gigabytes and it last the same amount of time as 100 gb from them. When we question turk telecom and ask to send us the profile of our usage they decline. Why??
Needless to say after months dealing with Turk Telekom we hope anyone considering turk telecom THINK TWICE and go elsewhere.

The worst company you can buy internet from in Turkey.

They sold me a 100 MB contract, when I started to work from home 1 year later I realized that the internet is not stable and is slow, it drops to 10 MB.

I called them, the Technical Service employee called me an said that my infrastructure does not allow for more that 50 MB. I called them, they opened a complain for me, it has been more that 5 months, nothing happened.

They have nothing good to choose them, be careful of them.

Asked to transfer my home internet to a different address, had to wait for 10 days only to be told they made a mistake and I have to wait 10 more days, filed a complaint at their main office and was told to wait as well, their English customer care service is lacking and they don't know English beyond 5 phrases. I will not renew my contract.
Edit: Still no internet service

Scammer Company! Don’t buy any service from this company, especially in the airport. They sell used cards to scam tourists without any shame. Avoid at all cost! It’s a shame for Turkey, the first persons you see when you enter the county are scammers and Turkey doesn’t do anything about it!

They will not provide a copy of my contract (agreement) in any form whatsoever, but they will be expecting me to pay them for their service.

its a struggle to even try to write a review without filling it with swear words. There are no words to describe how terrible dealing with this company is. After a neighbouring building was demolished somehow the cables in the building i was residing were damaged. Turk telekom refused to fix or resolve the issue. Instead they said the only option was to have a superbox. Well lets just say super-bok would be a much better and more accurate name for this nonsense modem. Its slow, the internet is limited, its extremely unreliable and on top of all that its ridiculously expensive. As someone remote working and needing decent internet connection I was falling behind in my career thanks to this company. And lets not even start on costumer service etc. Turk Telekom is an absolute s***show.

Incapable of fixing internet at home no
matter how often you call them. The most unstable service, I won’t suggest to use it even for free.

I've been customer for Türk Telekom many years back. I hated them and quit using internet service. Later on I became a father, my daughter grown up and she had live classes on pandemic. Unfortunately we only had Türk Telekom in our area and got again service from them. Their prices are far away higher than other operators, which actually uses Türk Telekom infrastructure to give the same service. That's really stupid. Finally I'm moving to another internet service but Türk Telekom didn't approve the move by saying my citizenship ID is not matching, even though it's the same. If you would like to keep your customers, you should offer better prices. You'll approve that request and I'll be gone Türk Telekom, sorry!

I hate Turk Telekom they keep calling me and advertising their service, I’m done with you Turk telekom, no need to call me every minute.

I bought a sim card at Dalaman Airport which worked fine when I bought it. Then hours later the guy who sold it to me called saying he has not received the payment and demanded I pay more. I checked with my bank and everything was fine, they said the payment was pending waiting for the merchant to collect. My sim was deactivated and the next day turk telekom collected the pending payment. I tried calling the number again but he blocked me.

This is the worst internet connection I have experienced I will definitely be looking for a different company in the future it buffers freezes constantly it is absolutely rubbish never use turktelekom again & will advise my friends against using it if I could give it no stars I would

Absolutely sugar!!! Internet not working reception crap.

This is the most dishonest company I have ever dealt with. A bunch of cheats. This applies to both their mobile and internet practices.