Türk Telekom Opiniões 

Hello Concern department

1 week ago my area internet wire broke down and up till now no one came to resolve this issue, my work is depend on interest and becasue of this issue and your pathetic service everyday i facing problem. this is not the first time it happened so if no body response me here i would take some serious action and right complain as i facing mentanlly and montinery problem

The worst company in the world
It's just a big rip-off
And they do it in your face!

I will start with the beginning. In April 2021 I wanted to make a subscription to have internet in a rented flat in Fenerbahce. I have seen that there were more companies providing internet and in that building mainly Turksat (Kablonet). I called them for a subscription but since they didn't have the modem in stock and I should wait for 2-3 months, I got a subscription from Turk Telekom (I have it at the office and works well). Turk Telekom didn't have fiber just a connection through a cable which was max. 50mb/s. Ok, I said it should be fine for e-mails, WhatsApp, web browsing and some Netflix. I had internet at the beginning. I left Turkey and come back (I use to stay about 10 days/month in Istanbul) and the connection started to be weaker and weaker. The last times I came I had to reset the modem to have a connection (it worked few times). I also called customer service once because this reset/restart didn't work. They came and fixed it and I had connection in short time.
Now, in 2022, I came in Istanbul on 27 January (after long time (November 2021) and I wanted internet connection, as it is normal. I restarted and reset the modem, unplug and plug back the cable... but nothing. No connection at all (not even weak connection). So next day I went to their office to see what's the problem. I wanted to cancel and make another subscription at Turksat (they have the modem now). But I was told that I had to pay 570 TL for cancellation. It is my fault that the internet is not working at all? I was paying for nothing or just to get angry because of the lack of internet. Ok, continuing the story... the woman from the office which told me that I must pay a fee for cancellation told me to go downstairs to the other colleagues to make a complaint that internet is not working. I did so and this guy said that he has the good news, which was that I can have fiber internet free of charge and that they will make everything to have the new connection in short time. Next day, on 29 Jan. the technical team came at my apt. and they were looking for the cables and the connections there (I was translating to Turkish and they to English just to understand each other). They said that there is needed an electrician to add a cable which goes from my apt. (7th floor) to -1 or -2 floor and that this involves an additional cost (to be paid to the electrician). I said ok, let's have this problem solved so I can have internet again. I told them that I have no connection there for an electrician and that maybe they can recommend me somebody. They said yes and they called this electrician which came after 1 hour (he also called me to inform me that he is coming to install the cable). My fault is that I didn't ask for the cost. And when the electrician "finished" the work told me that I must pay him 1750 TL (that's a lot, even for my country where I don't pay so much for connection - just for the equipment cost which comes on the invoice). Ok, I paid him this huge amount for unfinished job (he struggled for 2-3 hours in my apt. and in the -1 floor or wherever). Telekom team told me after that there is no cable from my apt. to -1 floor where should make the connection because the cable is stuck somewhere at the ground floor (there is a shop) and they said they need permission from the store owner to pull the cable through their store, which involves some extra work. But they said it will be fixed... just to wait until Monday because Sunday is day off. On Monday nothing... I called, they came on Tuesday, they pulled out some cables from the walls and tried to insert another one. After this, they said that job is almost finished and that they just need to do the work in the ground store when they have the permission (for this it was needed a meeting between the building administrator and the shop owner). I went to the store and talked with the people from there, they said that in principle, they agree for this work which needs to be done but didn’t know exactly what this entails. Anyway, on Wednesday after I called the day before the guy from the office and I explained the situation, he made a complaint and yesterday a guy came in "inspection" to see why this is not fixed faster. He said again the story with the shop and that in max 2 days I will have internet. I said I will wait. But meanwhile, to fix this current connection to have internet (slow, at least). He said that it will take another 1, 2 days for the old connection to be fixed. Considering this, I accepted to wait for the fiber connection to be done. Today, the inspection guy came and said that the shop owner doesn't accept the work in his shop and that he is sorry that he cannot fix it. I went to the shop and asked why they don't accept and they said they would accept if it doesn't take so much time (3-4 days of labor, mess) and cost for the shop owner. This is my experience with Turk Telekom and I am still waiting.

Since the day I subscribed I had terrible internet connection with low speed. I have been promised by Turktelekom to get fiber connection but they never showed up.
I had called them to fix the broken exposed modem they put outside the building. The first time they said it’s not our problem get an electrician to change dsl cable. I changed both my router and cable but apparently they were too careless to check the broken modem. I don’t recommend anyone to subscribe to their wifi. Due to lack of professional knowledge. I’m a software engineer and learned what’s the issue meanwhile they sent technicians who just want to put the blame on another college instead of trying to fix what’s he’s getting payed for.

The worst company to contact for internet and mobile line. Try turkcell instead

Very bad home internet, i cant resolved my problem, i need to move to the other companies.

Horrible Internet, Blank Promises from support.

Turk Telekom hattindan uzak durun! Yurtdisina tasinma nedeniyle abonesi oldugumuz iki hatti kapatmamak icin ellerinden geleni yapiyorlar. En son aboneliginiz gorunmuyor gibi komik bir sonuca ulastik.
Kesinlikle uzak durulmasi gereken bir servis saglayici!

It takes a whole week trying to solve the interruptions of the internet from my home, and yet it's not solved, a week without internet 🥴

Terrible service. I am in the UK. I haven't been to Turkey for nearly 2 years. I have been trying to cancel my Turkish house internet for 5 months using Facebook Turk Telekom. They are billing me £25 each month and I cant stop it. You can't fax or phone them outside of Turkey. I don't speak Turkish, they get Turkish speaker to phone me or they forget time difference and phone at 6am and I get to phone to late. Im banging head against wall. Friends in Turkey go to office on my behalf and they won't cancel. They will expect me to pay all the owed bills at £25 a month although no one using the internet and I have stopped paying. Because that's how it works in Turkey.

They don't even deserve a 1.i would put 0 if possible we booked to have our internet pit on, the guys arrived looked around and said no cable here for internet told us we need Eletrictican.
It has now been a week we have booked 4 times for them to come.Don't call customer service no help at all as foreigners absolutely discussted. Better of in another country

One of my worst experiences in my whole life is when I had to deal with incompetent people in one of the branches of turk telekom . I wanted an internet access immediately and the guy said yes it will immediately work and then I had to stand there for half an hour till he tried and then he called the customer service they told him it'll automatically be activated in 3 hours , well it didn't not after 3 hours , not in the following day or the following 2 days . It took me 4 days of going back and forth and calling them and everyday they say your simcard will get activated today and finally they said if it didn't work you can take back your money but then they said we are only staff working here and if we gave you back your money then turk Telekom will deduct it from us . I told them I didn't even get an appology from you. They didn't appologise, they only said there's nothing we can do . My visit in turkey ended and the simcard didn't get activated.

Bad service. I’m traveling here, I’m working from home, unfortunately WiFi is down 10 times a day. 2 days in a row it went down 2 hours which is not acceptable especially if you’re working from home. I recommend switching over another internet service because this seems like a joke service.

I have just signed up with Turktelekom with the hope of having a better service but it didnt even take a month to see how nasty their service is. First, their customer service is not very helpful at all. I have never come across such workers who are so incompetent with zero knowledge as to how their services work. It is just appalling at how Turktelekom, the biggest ISP in Turkey they say, can have such poor, low-quality service with undertrained and underqualified workers. Second, I wouldn't recommend their service not only because of the very poor customer service but the big hassle and inconvenience they give you should your modem-router breaks down. For less than a month of using their service, my connection is disabled. I was told that the modem has a problem and things just couldnt be worse when I was told that I needed to call another number to deal with the modem manufacturer because any concern about the modem is NOT the turktelekom's responsibility. I thought I lost my mind when I heard this but no choice so I called and was instructed to send the modem by post at my expense. On top of it, I am not qualified to have any refund or discount on those days that I wont have internet connection while waiting for the new modem to arrive. Lastly, I logged in into my modem ip account, checked and ran the test button. The result: status of my line is 'disabled'. So it is likely that the line has a problem and not the modem. However, not even one of those customer service workers could really tell me what is the problem. I had a nervous breakdown listening to all their preposterous explanation and silly excuses. They are taking their customer for a fool. So try finding another internet provider, if you care about your health.

Turktelecom is one of my awful experiences in my whole life!!!!
Their staff not only can't speak English well, but also they can't solve the technical problems. Recently I have encountered with many problems with my modem and internet but, turktelekom couldn't give me any solution !!Also it has many branches that do nothing!! They just say " call to the customer servis" !!!

I have been Türk Telekom customer for almost four years and I regret it so badly but as many foreigners who came, I didn't know where to go, which provider should I take. Last year while I was in my homeland someone moved my operator network from Turk Telekom to Turkcell without my knowledge and permission. I bought sim card in September, 2017 with my passport. Later, I got married and moved to Antalya but problems with them continued. I had to pay again for new sim card and it worked for short time. Then they blocked it on 14th April, 2021. 40 days have passed and they haven't solved my problem yet. Department for dealing with these kind of problems didn't do their job and they closed my case. I talked with supervisor, English department but no, no solution. This is the worst company ever and I strongly don't recommend any deal with them.

I can understand that server loads are high yet, I can't help but think that Turk Telecom is taking us for a ride to boost their speed scores. I have experienced better upload speeds in Africa than is the most underdeveloped continent in the world. How can you prioritize download speed in a crisis time like covid when people work from home? Zoom requires an upload speed of 6 to 8 meg per second but I only get a upload speed of 2 to 4 meg per second and maybe but seldomly up to 6 meg per second. If I was a ISP I would prioritize Upload speed in office hours and download speed after hours to sustain business and the productivity of the business sector. When we purchased our plan we were promised that upload will not be lower than 12 meg per second. Why did I not get this in writing so I could sue them for a loss of income.

This company cheatet on us!!!
We bought a SIM card at the Sabiha Airport in Istanbul with internet for 60 gb and after 10 gb ist doesn’t work anymore and we need to bye more! So for the price for 60 gb they have give us just 10!
Deceiver!