Exactly the level of help I needed: I was guided through the options, process and documents step by step. All my queries and requests were addressed, so I could make an informed decision.
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Brought my KIA to T W White & Sons in Byfleet on a number of occasions. These guys are professional, courteous, and they just get the job done to a high standard. Be it a service or repairs. They... Ver mais
A empresa respondeu
Amazing service from the team at Kia. I was really impressed with the customer service skills from my service advisor. Will definitely use them again for my next service.
They always keep me up to date on any problems with my car promptly. This resolves most problems being sorted for a successful same day pickup. Always treated respectfully and with good humour
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Mazda, Suzuki New & Used Car sales in Surrey, South London and Kent. New Car Finance and Used Cars plus servicing and maintenance at T W White & Sons
Informações de contacto
Barnett Wood Lane, KT22 7DG, Leatherhead, Reino Unido
- www.twwhiteandsons.co.uk
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Outstanding service
I have used TW White and Son since buying my Kia a couple of years ago, and can't speak highly enough about them.
Friendly, professional, outstanding service from start to finish.
They even kept me hydrated with bottles of water on a very warm day.

Resposta da T W White & Sons
Staff took any pressure away
Staff took any pressure away. Helpful, courteous and efficient.

Resposta da T W White & Sons

Resposta da T W White & Sons
Amazing Dealership.
From sales, service and workshop, everybody in this combined team are brilliant. Their interaction between departments and care and consideration to their customers is truly special and senior members of T.W. Whites should be extremely proud of their staff.
While waiting for my car to be ready I spoke to a couple who had a 66 plate mx-5. I think they spoke to Sam originally but then went off in search of Simon. I got talking to them and they said that their car was Simon’s first sale and heaped much gratitude and appreciation for everything that was done for them. I agreed with them of course from my own experiences. They caught up with Simon and were having a great catch-up. That alone sums up what I and others think of your amazing dealership. Thank you.

Resposta da T W White & Sons
Good attentive and helpful service
Good attentive and helpful service, no hard sell, great car.

Resposta da T W White & Sons

Resposta da T W White & Sons

Resposta da T W White & Sons

Resposta da T W White & Sons
My car was collected and delivered back…
My car was collected and delivered back to me and the member of staff reassured me that the screen was still as I like it. Car drives fine.

Resposta da T W White & Sons
I am 62 and consider myself a wise old…
I am 62 and consider myself a wise old man. I’ve bought many cars in my time from many dealers, some good and some not so good. But I honestly have to say if you are thinking of getting a great car with a great deal then you are at the right place with T W White and sons.
This is at the very top of my list and I know it never has nor never will beaten, past nor future.
Humair and has team went way above and beyond with me and my purchase.it was so unbelievable that I actually thought it was a scam.they say if it’s to good to be true then it is. This experience will stay with me until the grim reaper gets me.
Humair you and your dad are two very special people. Take care of your dad and my deepest apologies for what happened when we exchanged cars.
Thank you from the whole of my heart.
Joe.

Resposta da T W White & Sons
Another great service from TW White and…
Another great service from TW White and Sons! What is there not to like? Quick and easy booking a service with very polite and courteous staff, and that's after TW White had sent me a reminder - thank you! Next, I am fortunate enough for the lovely Humair to pick up my car on the day of service and return when finished. It's a total game changer.
Car returned fully serviced and gleaming as it was on the day I purchased it. Thank You!

Resposta da T W White & Sons
Good experience at Orpington
It seems like a well-run dealership - all interactions were friendly and professional making a smooth transaction. The sales people were helpful and didn't feel pushy at all.

Resposta da T W White & Sons
Always a very friendly welcome
Always a very friendly welcome. My car’s service and MOT was completed with everything explained to me upon collection. My car had been valeted too, which is a really lovely (and very welcome) touch.

Resposta da T W White & Sons
Did not rectify the fault on the car.
Did not rectify the fault on the car.
Will be going to a different garage next time. This is not the first time this has happened.

Resposta da T W White & Sons
Extremely friendly and enthusiastic…
Extremely friendly and enthusiastic sales team. Very thorough handover of car. All together a very pleasant experience

Resposta da T W White & Sons
100% courtesy from the get-go
100% courtesy from the get-go. Work completed in alloted time, at agreed price...no attempt to add some 'fun items' to the work schedule - and not all dealers are capable of this! Absolute customer service...5 star.

Resposta da T W White & Sons
Poor professionalism
Poor service bought the lovely mx5. Agreed to have it delivered once the car was prepped and the paint chips done. It was delivered £200 paid. No chips done nothing polished just washed. Was told the chips were done and the rain washed the paint away on the trip down to me. Never had an apology just told to bring it back to them 140 mile round trip and they would do the chips. So what was the point of me paying to have it delivered as they didn't prep the car at all. Should have just taken it on the day I saw it and save myself £200!! No integrity at this franchise
Please note I can categorically say the stone chips were not done. Yes I accepted delivery of the car because I love it. That said you still did not do what we agreed. Obviously I do not want to drive back up to you for it to be rectified. It should be done locally but you wouldn't agree. Such a shame its been a bad buying experience.
No further comments.

Resposta da T W White & Sons

Resposta da T W White & Sons
Superb service
Superb service. In particular, when I booked the work you quoted the price, when I took in the car you confirmed the price, and when I collected the car that was the price. Thank you.

Resposta da T W White & Sons
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