T W White & Sons Opiniões 

405
TrustScore: 5 em 5

4,9

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Classificada 5 em 5 estrelas

Exactly the level of help I needed: I was guided through the options, process and documents step by step. All my queries and requests were addressed, so I could make an informed decision.

Classificada 5 em 5 estrelas

Brought my KIA to T W White & Sons in Byfleet on a number of occasions. These guys are professional, courteous, and they just get the job done to a high standard. Be it a service or repairs. They... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Amazing service from the team at Kia. I was really impressed with the customer service skills from my service advisor. Will definitely use them again for my next service.

Classificada 5 em 5 estrelas

They always keep me up to date on any problems with my car promptly. This resolves most problems being sorted for a successful same day pickup. Always treated respectfully and with good humour

A empresa respondeu

Informações sobre a empresa

  1. Concessionário de veículos motorizados
  2. Concessionário auto

Informação fornecida por diversas fontes externas

Mazda, Suzuki New & Used Car sales in Surrey, South London and Kent. New Car Finance and Used Cars plus servicing and maintenance at T W White & Sons


Informações de contacto


4,9

Excelente

TrustScore: 5 em 5

405 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(405)

361 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Outstanding service

I have used TW White and Son since buying my Kia a couple of years ago, and can't speak highly enough about them.
Friendly, professional, outstanding service from start to finish.
They even kept me hydrated with bottles of water on a very warm day.

11 de junho de 2026
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Resposta da T W White & Sons

John, we're glad to hear we delivered such a great experience at our Byfleet site. If there's anything further we can do for you, we're happy to help.

Classificada 5 em 5 estrelas

Staff took any pressure away

Staff took any pressure away. Helpful, courteous and efficient.

18 de junho de 2026
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Resposta da T W White & Sons

Linden, we're so pleased that you found our Effingham Suzuki team to be so supportive throughout your car buying journey. We do hope to see you again in the future.

Classificada 5 em 5 estrelas

Satisfied

Good service , friendly, efficient, approachable, easy

11 de junho de 2026
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Resposta da T W White & Sons

We're happy to hear you had such a positive servicing experience with our team.

Classificada 5 em 5 estrelas

Amazing Dealership.

From sales, service and workshop, everybody in this combined team are brilliant. Their interaction between departments and care and consideration to their customers is truly special and senior members of T.W. Whites should be extremely proud of their staff.
While waiting for my car to be ready I spoke to a couple who had a 66 plate mx-5. I think they spoke to Sam originally but then went off in search of Simon. I got talking to them and they said that their car was Simon’s first sale and heaped much gratitude and appreciation for everything that was done for them. I agreed with them of course from my own experiences. They caught up with Simon and were having a great catch-up. That alone sums up what I and others think of your amazing dealership. Thank you.

18 de junho de 2026
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Resposta da T W White & Sons

James, thank you for your kind review of our Orpington Mazda team. They strive to deliver an all round excellent experience so we're so glad to hear that you find that the case when you visit. We'll be sure to share your comments with the team.

Classificada 5 em 5 estrelas

Good attentive and helpful service

Good attentive and helpful service, no hard sell, great car.

18 de junho de 2026
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Resposta da T W White & Sons

Laurence, thank you, we're pleased that you're delighted with your Mazda and the service you received from our showroom team.

Classificada 5 em 5 estrelas

Good company.

Pleasant, efficient, honest and effective.

18 de abril de 2026
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Resposta da T W White & Sons

Russell, thanks for your praise and kind words about our Mazda showroom team. We look forward to your next visit.

Classificada 5 em 5 estrelas

Friendly staff

Friendly staff, ample parking and service completed promptly.

11 de junho de 2026
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Resposta da T W White & Sons

Sarah, thank you for your positive review. Our team hopes to be of service to you again in the future.

Classificada 5 em 5 estrelas

My car was collected and delivered back…

My car was collected and delivered back to me and the member of staff reassured me that the screen was still as I like it. Car drives fine.

11 de junho de 2026
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Resposta da T W White & Sons

Rosemary, thank you for your 5 star rating for our Bookham Mazda service team. We hope to serve you again next year.

Classificada 5 em 5 estrelas

I am 62 and consider myself a wise old…

I am 62 and consider myself a wise old man. I’ve bought many cars in my time from many dealers, some good and some not so good. But I honestly have to say if you are thinking of getting a great car with a great deal then you are at the right place with T W White and sons.
This is at the very top of my list and I know it never has nor never will beaten, past nor future.
Humair and has team went way above and beyond with me and my purchase.it was so unbelievable that I actually thought it was a scam.they say if it’s to good to be true then it is. This experience will stay with me until the grim reaper gets me.
Humair you and your dad are two very special people. Take care of your dad and my deepest apologies for what happened when we exchanged cars.
Thank you from the whole of my heart.
Joe.

12 de junho de 2026
Opinião espontânea
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Resposta da T W White & Sons

Joe, we're so glad you felt our Orpington Mazda showroom team went above and beyond your expectations and that you've chosen to share your comments with others here, thank you.

Classificada 5 em 5 estrelas

Another great service from TW White and…

Another great service from TW White and Sons! What is there not to like? Quick and easy booking a service with very polite and courteous staff, and that's after TW White had sent me a reminder - thank you! Next, I am fortunate enough for the lovely Humair to pick up my car on the day of service and return when finished. It's a total game changer.
Car returned fully serviced and gleaming as it was on the day I purchased it. Thank You!

11 de junho de 2026
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Resposta da T W White & Sons

Yvette, we're glad to hear we delivered such a great Mazda servicing experience yet again. Thank you so much for your high rating.

Classificada 5 em 5 estrelas

Good experience at Orpington

It seems like a well-run dealership - all interactions were friendly and professional making a smooth transaction. The sales people were helpful and didn't feel pushy at all.

28 de abril de 2026
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Resposta da T W White & Sons

Tim, we're happy you found our Mazda showroom team to be so supportive during your experience here at TW Whites Orpington. We do hope we can be of assistance again in the future.

Classificada 5 em 5 estrelas

Always a very friendly welcome

Always a very friendly welcome. My car’s service and MOT was completed with everything explained to me upon collection. My car had been valeted too, which is a really lovely (and very welcome) touch.

11 de junho de 2026
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Resposta da T W White & Sons

We appreciate your positive review about your recent servicing experience with us, thank you.

Classificada 3 em 5 estrelas

Did not rectify the fault on the car.

Did not rectify the fault on the car.
Will be going to a different garage next time. This is not the first time this has happened.

11 de junho de 2026
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Resposta da T W White & Sons

Paul, we regret to hear that your experience with us was not a more positive one. However, there does seem to have been some misunderstanding as the car was simply booked in for service and MOT (with time allotted for that). The two faults that were then highlighted by you were looked into and partially resolved during the course of that, but I can see that we did suggest further investigation work as a course of action and that would need booking in with us, and some of that would be UNDER WARRANTY, at NO CHARGE TO YOU. Do get back in touch with our service dept if you wish to pursue this.

Classificada 4 em 5 estrelas

Extremely friendly and enthusiastic…

Extremely friendly and enthusiastic sales team. Very thorough handover of car. All together a very pleasant experience

25 de abril de 2026
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Resposta da T W White & Sons

Torquil, we strive to provide a top quality purchasing experience and are pleased to hear that you found it enjoyable, as it should be. We hope you're delighted with your Mazda.

Classificada 5 em 5 estrelas

100% courtesy from the get-go

100% courtesy from the get-go. Work completed in alloted time, at agreed price...no attempt to add some 'fun items' to the work schedule - and not all dealers are capable of this! Absolute customer service...5 star.

11 de junho de 2026
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Resposta da T W White & Sons

Jon, Thank you for your kind words and this wonderful review which we'll be sure to share with the team. We do hope to see you again next year.

Classificada 1 em 5 estrelas

Poor professionalism

Poor service bought the lovely mx5. Agreed to have it delivered once the car was prepped and the paint chips done. It was delivered £200 paid. No chips done nothing polished just washed. Was told the chips were done and the rain washed the paint away on the trip down to me. Never had an apology just told to bring it back to them 140 mile round trip and they would do the chips. So what was the point of me paying to have it delivered as they didn't prep the car at all. Should have just taken it on the day I saw it and save myself £200!! No integrity at this franchise
Please note I can categorically say the stone chips were not done. Yes I accepted delivery of the car because I love it. That said you still did not do what we agreed. Obviously I do not want to drive back up to you for it to be rectified. It should be done locally but you wouldn't agree. Such a shame its been a bad buying experience.
No further comments.

10 de junho de 2026
Opinião espontânea
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Resposta da T W White & Sons

Rinette,
We are sorry that you weren’t delighted with your purchase from our team as that is always our aim. The prep work that was agreed with you at point of purchase was completed by our team before delivery. And although we spoke with you at point of delivery regarding any concerns, you did not refuse delivery and appeared satisfied with our solution at that point. You have since declined to return the car for further work by us. We do regret that we have not come to an agreeable resolution with you.

Classificada 5 em 5 estrelas

Overall perfect

Clear, transparent Smooth, on time and convenient.

28 de maio de 2026
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Resposta da T W White & Sons

Shambhavi, we appreciate your positive review about your recent servicing experience with us, thank you.

Classificada 5 em 5 estrelas

Superb service

Superb service. In particular, when I booked the work you quoted the price, when I took in the car you confirmed the price, and when I collected the car that was the price. Thank you.

28 de maio de 2026
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Resposta da T W White & Sons

Charles, we're happy to hear that you had this positive servicing experience with our team and hope we can help again next year.

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