Vuse UK & Ireland Opiniões 1156

My new device voucher - from subscription- failed to be issued. Contacted customer services and aftrr an email my new device was shipped that day

Pessima assistenza.
Sono cliente da un anno e mezzo e ciò significa che ho speso una discreta somma nei loro prodotti (circa un pod al giorno).
Mi sono rivolta all'assistenza clienti per segnalare che una scatola di pod è fallata, in quanto il liquido era fuoriuscito dal dispositivo e sparso nella scatola contenitrice di plastica.
Ho effettuato fotografie.
Mi hanno detto che loro non possono farci nulla e di andare dal tabaccaio. Peccato che le abbia comprare lontano da casa mentre ero in viaggio. E comunque sono loro a dover dare la garanzia
Scandaloso!!!!!
Cambierò marca di prodotti

I have been a VUSE customer now for a number of years and on the few occassions that there has been an issue, these have been resolved quickly and professionally.
I had cause to contact VUSE today.
My order was wrong and the mistake was made by ME.
Vuse however quickly resolved the issue and many many thanks go out to a guy called Steven on the vuse customer helpline and Karen who completed the issue via email
Great staff, great company

Looks like now using evri for deliveries. First order since the change over and delivery late and incomplete after clearly being lost/damaged. Customer service was excellent however and missing items sent out along with extra cartridges as goodwill gesture.

Excellent customer service from this company. Never fail to support when the delivery courier fails.
Great product

My subscription order has still not been dispatched but were more than happy to collect payment on the 1st Jan ....told by customer services nothing they can do they are busy stocktaking.

Update - Although the delay has been frustrating the customer services team finally resolved my issue and my order has been dispatched and provided some free pods sent on a next day service

I have been a subscription customer with Vuse for well over a year, and although the products are good i find the service very clunky and slow, they do not offer any alternative shipping method to subscriptions despite offering next day delivery on all other orders, and over the festive period they just werent issuing any orders, this was notified on a ribbon across the top of the web page, however as a subscription customer i do not check the webpage regularly, also the message stated there may be a slight delay due to festive period however i was told my order (2nd january) was not being issued until today - due to a stock take, which is not really down to tue festive period at all but a decision taken not to issue any orders until the stock take was complete - i had to chase my order to be told this, and despite the fact it will likely be over 10 days since they have taken the money for said order to arrive and it hasnt been dispatched yet i am being told it is impossible for them to change the shipping method, and i still need to wait on standard shipping - which is just very poor service all round, the communication and customer service needs to be improved.

It was a query regarding a shortfall in an order. It was dealt with very promptly and I was really pleased.

After my monthly order was lost by the courier (once they confirmed), i contacted Vuse with what happened.
They issued a replacement very promptly and was delt with very with no problems. Appreciate their help and assistance.

My delivery arrived and the contents were missing. I emailed Vuse the pictures of the delivery then I called them and spoke with Gabor. I have to say that Gabor’s customer service skills were phenomenal and the way he dealt with and resolved my issue was exemplary.

After evri damaged my parcel and didn't deliver it I had the most helpful call with vuse customer service.( Brun.A) everything sorted with no fuss.

Brun and Nina's customer service was amazing I made an error and it was sorted swiftly. Above and beyond
The product is the best too
Thanks and happy holidays to the team at vuse!

My case was handled quickly and expertly.
Nina's feedback and updates and generosity reflects on an excellent team that are dealing with customers.
I have only good words to the customer service I received.

Langjähriger Kunde, alles super. Die Website hat manchmal seine Probleme, aber bei allen Problemen ist der Support immer innerhalb weniger Minuten rangegangen und hat sich ohne Umschweife darum gekümmert.

Vor kurzem z.B. hatte ich einen Pod zu wenig geliefert bekommen. Der Anruf hat 2 Minuten gedauert, Beweise wurden nicht verlangt und der Pod war 2 Tage später da. Ein Traum an Kundenservice!

Die Geschmäcker gefallen mir sehr, vor allem die mit „ICE“. Qualität dieser Liquids im Vergleich zu der Konkurrenz sehr gut, Liquidausstritt ist ein Ausnahmephänomen.

Excellent customer service from Gabor! He’s quick to respond and resolve issues with my order. I was very pleased to communicate with him. Thanks again!

All sorted very quickly with excellent customer service.

Amazing customer service when my parcel was delivered to a random address. Dealt with quickly and replacement sent. Very Happy

I've been buying from Vuse for a while now and have never had an issue until my last delivery. The package was empty due to falling out of the cardboard sleeve. I reached out to Vuse and they were absolutely great! They sent me a replacement really quickly and included freebies for the inconvenience. Communication was great and problem resolved quickly. Great customer service...thankyou Vuse team.

The courier lost my order and Yolanda’s at customer service was amazingly helpful and dealt with the problem extremely quickly! Thank you Yolander!

My recent order was lost by the courier. Aferdita at customer services was able to order a replacement, as well as, include a gesture of good faith in the way of an additional product at no extra cost. The entire process was dealt with in a professional and courteous manner.