Had a late delivery query I complained about. Contacted by Jeta from customer services who was great. They checked my expected delivery and followed up afterwards that I had received it. Issued a comp... Ver mais
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Leia as opiniões dos outros
Had a situation where I’d ordered too many automatically and they were incredibly helpful Brun was exceptional both on calls & emails and I was provided with so much help to return everything I nee... Ver mais
Vuse is an overall a customer friendly and consumer based, product rich company. But we're it really comes into it's own is the fantastic,swift and customer driven consumer service department. I was e... Ver mais
A empresa respondeu
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Ver mais
A empresa respondeu
4,2
Bom
1 mil opiniões
Respondeu a 36% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing customer service
My old device was broken, but their customer service is really impressive. David M answered my emails quickly and warmly (even though it's not in the working hours). With this kind of experience, I would definitely choose vuse again in future.
11 de dezembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Jiaxin, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Another great encounter with Vuse…
Another great encounter with Vuse customer service. David M was professional, responsive and dealt with the problem efficiently, thank you.
11 de dezembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Paul, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse ist nicht mehr attraktiv
Vuse ist leider nicht mehr das, was es mal war. Die neuen Pods sind geschmacklich nicht wirklich genießbar. Creamy Tobacco, mein Lieblingsgeschmack, schmeckt wie billiger Kaugummi und hat mit dem alten nichts mehr gemeinsam. Auch das ständige gluckern der Vape ist extrem nervend. Wie hier schon jemand geschrieben hat muss nicht jeder im Umkreis von 5 Metern mitbekommen, dass ich an meiner Vape ziehe. Dazu schaltet das Teil ständig auf rot, weil ich scheinbar länger als 5 Sekunden dran ziehe. Die beiden Pods halten bei weitem keine 2.000 Züge und ich rauche auf dem niedrigen Niveau. Sind somit auch völlig überteuert. Da gibt es wesentlich geschmackvollere für weitaus weniger Geld.
Die Nuviu App funktioniert auch nur bedingt. Der Nutzungstracker garnicht. Kann man sich also sparen. Und zu guter letzt: 20mg Nikotin sind in der heutigen Zeit nicht mehr zeitgemäß!!! Weniger tut es auch. Wundert mich sowieso sehr, das so viel Nikotin drin ist, weil Vuse ja zu Reynolds American gehört und Rauchen in den USA mehr als verpönt ist.
11 de dezembro de 2025
Opinião espontânea
Great (phone) service
Took a while to get through but the service was great. So kind and so helpful when an order went out of my account that I didn't make! Thanks so much.
10 de dezembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Kat, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great service thank you
11 de dezembro de 2025
Opinião espontânea
Great firm
The customer service and care shown was second to none.
Will certainly use in future.
Great firm
9 de dezembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Gareth, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse customer services
I have been using Vuse products for 2 years and had an issue with the courier not providing a delivery date. The Vuse staff answered my E mails promptly and professionally. They also sent me two packs free to compensate for inconvenience
10 de dezembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Mark, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The best service.
9 de dezembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Nedeva, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse have always been great
Vuse have always been great, really speedy service. A few times I’ve had delivery issues they’ve always very helpful sorting everything out.
6 de dezembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello James, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I ordered next day delivery and the delivery company kept saying it was delayed the a week later admitted they had lost it. I spoke to a few people at Vuse who were friendly and helpful and a replacement has been sent.
I have used Vuse for awhile now and never had any problems this was just down to the delivery company.
Thanks for all your help ☺️
5 de dezembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Mr Ferguson, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The customer service is outstanding
The customer service is outstanding. Most recent package was lost by the courier and I have been initially liaising over the phone with a lady whose name I unfortunately do not recall. After that I was communicating with Karen over email. Her responses were 100% customer focused, courteous and friendly. The support team was a pleasure to deal with and a replacement for my lost order is on its way. Brilliant.
5 de dezembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Thomas, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The customer service is exceptional
The customer service is exceptional, going the extra mile when things go pearshaped. An order got lost with delivery company EVRI 😒, in the end order got replaced and shipped with DHL. Great support. Keep it up
5 de dezembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello David, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Company to deal with
I have been using this company for a few years now.
The tobacco is much cheaper than in the shops.
You receive a free device every 6 months of continuous subscriptions.
When I had a problem with a delivery it was dealt with quickly. When my discount code did not work, this was also dealt with quickly. I have never had to wait for them to answer the phone. It is answered promptly and pleasantly. Telephone operators very helpful with any query.
4 de dezembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Christine, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer services
Mistake was made, upon contacting customer services- problem was promptly resolved. Alen F has been attentive and professional, a real asset to the company. Thank you
2 de dezembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Igor, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent service after order wasn't correct
My order wasn't complete, so after I contacted them, they sorted it, and kept me updated with the process
29 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Amanda, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent customer service again
Excellent customer service again. Despatched a replacement for a faulty device the same day.
26 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Brian, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I started to use this company to quit…
I started to use this company to quit vaping and after I quit I unsubscribed from there emails but they still constantly send me back to back email. They don’t want to help you quit they just want your money. So just remember if you do order from the your email will forever get spammed by them.
25 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Jonathon, thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon
Kundenservice??
Kundenservice??? Falsch gedacht. Hatte mit dem Kundenservice Kontakt, da ich von dem 30tägigen Zufriedenheits-Rückgaberecht gebrauch machen wollte. Generierte E-Mails als Antwort ohne Bezug auf vorher geschilderte Umstände. Nicht gerade zufriedenstellend und keine Lösung !!!
20 de novembro de 2025
Opinião espontânea
The Vuse Ultra is perfect
The Vuse Ultra really works for me and has now replaced regular cigarettes everyday.
Quick charging, long lasting battery, great flavours.
Excellent support also!
24 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Yanik, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Amazing customer service
Amazing customer service, Jeta was incredibly helpful,professional and super quick in resolving my issue. The whole experience was easy and efficient.
22 de novembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Rachel, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
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