Had a late delivery query I complained about. Contacted by Jeta from customer services who was great. They checked my expected delivery and followed up afterwards that I had received it. Issued a comp... Ver mais
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Leia as opiniões dos outros
Had a situation where I’d ordered too many automatically and they were incredibly helpful Brun was exceptional both on calls & emails and I was provided with so much help to return everything I nee... Ver mais
Vuse is an overall a customer friendly and consumer based, product rich company. But we're it really comes into it's own is the fantastic,swift and customer driven consumer service department. I was e... Ver mais
A empresa respondeu
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Ver mais
A empresa respondeu
4,2
Bom
1 mil opiniões
Respondeu a 36% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service.
Let down by the delivery company (next day delivery selected)
Prompt reply from customer service advisor (Jeta)
More than happy with the resolution offered. Well done Vuse 👍
5 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Rebekah, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
What can I say well done vuse my.last…
What can I say well done vuse my.last order i never got and went on line to find out why they replaced all of my order with next day delivery I have ordered before and after today will order again thank you vuse and keep up the good work
3 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Anthony, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer Experience
Many thanks to Nora for handling my customer query. She provided excellent service in what was a particularly difficult case. The level of professionalism and support she demonstrated is the kind of customer service I wish I'd receive ALL the time from other companies.
2 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Shane, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I bought recently vuse ultra
I recently bought the Vuse Ultra, and so far it’s been the worst purchase I’ve ever made. It doesn’t show a daily pass unless you use that “app” — which isn’t even a proper app and works so poorly. The pod you buy is supposed to last up to 1,000 puffs, but you barely get 600. Paying £9 for 2 pods feels like a robbery. I wish I could get a refund for my Vuse Ultra. It was my fault for trying it, but never again
2 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Alessandro, thanks for taking the time to leave your feedback regarding your recent experience. A member of the team will reach out to you shortly.
Excellent customer service
Excellent customer service. Yolanda is very efficient and professional.
2 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Paul, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer service
Been a subsciber with Vuse for few years now and this was the first time I had an issue, Nora in customer service resolved it straight away and was very efficent
27 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Lynda, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
Great customer service! I had an issue with my delivery through no fault of Vuse and they resolved it for me super quick and replaced my order. Thank you!
22 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Christina, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer service at vuse is excellent
Customer service at vuse is excellent, Had a problem with my delivery for a monthly subscription. Phoned their customer services and all sorted same day and new delivery arrived next day.
21 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Had an issue with pods
Had an issue with pods, was resolved pretty much straight away, replacements sent straight out, support were great and replies were very quick, not very often you get quick stress free support from companies these days, so well done Vuse( and especially Olja)
2 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Chris, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Can't fault Vise UK customer service
Can't fault Vise UK customer service, Helpful, efficient and polite.
Been a smoker for over 40 years. The product has helped me stop smoking and now I just use Nil Nicotine Menthol Pods to stay off the cigarettes.
20 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Mostyn, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Fuse vapess
Stopped smoking two years ago with the help of fuse vapes ,always use the lowest strength vapes which has helped me out a lot as I was 20 cigarettes per day , never had any problems with them ,
19 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello John, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Order regularly and most of the tine…
Order regularly and most of the tine great, have had few occasions when payment hasn't been taken so order cancelled, however contacted customer care who told me to reorder which I have done overall good service
18 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Marion, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The best
After many attempts to stop smoking cigarettes i finally found VUSE. Excellent products and customer service quick to correct any issues. If anyone is thinking of using them order directly from site, discount is amazing!!
18 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Marion, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Lovely customer service from Gabor T.
My order was returned to the sender as I was on holiday. I called customer service and received a lovely outcome from Gabor T. who was so pleasant, efficient and who sent my order with next day delivery. Well done Vuse and Gabor T.
18 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Anca, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Lost order
Order was shipped but lost in transit, contacted vuse and new order created and sent i wait in anticipation but overall very helpful
18 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Andrew, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Unmögliche Preisentwicklung - Wechsel auf tolle Alternativen
Ich habe viele Jahre bei VUSE bestellt und war recht zufrieden. Mittlerweile sind die Preise jedoch überdimensional erhöht worden, dass ich komplett wechsle. Die Go Ultra als Device kostet knapp 30 EUR, die Pods dazu mit 2x2ml kommen schon 14 EUR. Selbst im Abo mit stolzen 15 Stück sind es noch knapp 11 EUR. Das ist teurer als Zigaretten. 2ml ersetzen auch niemals eine Schachtel Zigaretten von der Ergiebigkeit. Die App der Go ist eine abenteuerliche Drittanbieter-App in der man sehr umständlich irgendwie das Device einrichten soll. Für diese hohen Preise passt das Produkt nicht mehr, auch, dass man um den Akkustand zu sehen, erst einen Knopf drücken muss. Ich bin jetzt komplett auf die IVR Air und IVG Pro Serie umgestiegen. 12ml bei der Pro für ca. 13 EUR, 4ml bei der Air für ca. 7 EUR. Die Geräte kosten unter 10 EUR und die Sache, dass man immer mehr als die 2ml der Vuse on Board hat ist einfach nur hervorragend. Man kann an den Mitbewebern gut erkennen, dass die Preisentwicklung von Vuse nichts mit der erhöhten Besteuerung zu tun hat.
14 de agosto de 2025
Opinião espontânea
Excellent customer service
My order with tracked Royal Mail did not arrive so I phoned customer service, was put through to an advisor promptly who apologised and told me that if the item had not been delivered within the next 2 days they would resend. Meanwhile they would send a complimentary item by next day delivery. This was followed by a confirmation email. Very efficient effective service.
12 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Ruth, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Exceeded Expectations
Received fantastic customer service from Jeta F today after I reported a shortage in my delivery. Issue resolved immediately with great courtesy. My experience exceeded expectations. Well Done!
9 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Matt, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Delivery damage
Had a problem with my parcel being damaged in transit and items missing. Dealt with swiftly and replacements sent. Excellent Customer service thank you
7 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Alison, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
My issue was resolved quickly and to my…
My issue was resolved quickly and to my complete satisfaction
5 de agosto de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
A Experiência Trustpilot
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