Had a late delivery query I complained about. Contacted by Jeta from customer services who was great. They checked my expected delivery and followed up afterwards that I had received it. Issued a comp... Ver mais
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Leia as opiniões dos outros
Had a situation where I’d ordered too many automatically and they were incredibly helpful Brun was exceptional both on calls & emails and I was provided with so much help to return everything I nee... Ver mais
Vuse is an overall a customer friendly and consumer based, product rich company. But we're it really comes into it's own is the fantastic,swift and customer driven consumer service department. I was e... Ver mais
A empresa respondeu
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Ver mais
A empresa respondeu
4,2
Bom
1 mil opiniões
Respondeu a 36% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
First class customer service
Had an issue with billing and delivery and it was all ironed out. First class customer service and an absolute delight to deal with. Well done you!
7 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello David, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I had a problem with a device and by…
I had a problem with a device and by speaking to an assistant online my problem was sorted out with ease. 5 stars, thank you
7 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Dan, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent guest service is always on…
Excellent guest service is always on display when a recovery situation arises, and Esma and the BAT Team have been extremely helpful. Thank you.
6 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Stefano, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent service 100per cent
Excellent service 100per cent. Thank you for your speedy,excellent service. So quick and easy.
6 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Melanie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Had issues with delivery and never…
Had issues with delivery and never received my order (Evri’s fault - shock horror) Olja from customer services was amazing. So helpful and sent out a replacement order straight away for me. Will definitely be ordering again!
3 de outubro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Victoria, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Resposta da Vuse UK & Ireland
Hello Claire, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Customer Service
I received delivery of my order of vape pods and there was an item missing. I contacted Vuse and I was speaking to a lovely representative in less than a minute. In less than 5 minutes my problem was resolved and the representative went above and beyond. His customer service, professionalism and care was exemplary.
30 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Alexandra, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
My order was incomplete
My order was incomplete. Olja remedied this immediately and sent the remaining products.
Thank you
29 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Really happy with the service and…
Really happy with the service and ordering process with vuse. We've been through a few different suppliers and brands but we love the blackcurrant ice and spearmint ice flavours. Issue with delivery quickly resolved too so brilliant customer service.
26 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Becci, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Resposta da Vuse UK & Ireland
Hello Peter, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Contacted Vuse regarding an order that…
Contacted Vuse regarding an order that had not arrived.
My query was dealt with quickly and promptly
25 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Sarah, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Leaking pods All in all I like the vuse pods and…
All in all I like the vuse pods and have been using them for quite a few years. The golden tobacco is the closest thing I found to an actual cigarette. I really don’t like the new pods though, the pod is too dark and it’s hard to see how much liquid is left, and they often leak if the device is not kept completely upright and then you get the horrible taste of liquid in your mouth. I have complained and they are responsive but it’s too much hassle to get anything done, having to give receipts and batch numbers etc. I still use them because of the flavour but the pods need improving. I didn’t have the problem with the old pods.
24 de setembro de 2025
Opinião espontânea
Just dealt with Customer Services and…
Just dealt with Customer Services and problem was solved in a matter of minutes. Very pleased with the outcome and speed of reply.
24 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Peter, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Disappointing Experience – Poor Customer Support and Unresolved Issues
I've been a loyal Vuse customer for years, using their vapes and vape pods without issue. However, recently I’ve been facing a problem where the pods have been tasting burnt, and I couldn't figure out if it was the pods themselves or the device. I ended up spending over £100 trying to test out new pods to figure it out, keeping both full and half-full pods for reference.
I reached out to Vuse customer service, and while they were initially responsive, the whole process quickly became frustrating. After going back and forth, they asked for serial numbers, which I offered to send via post at my own cost. I also asked for instructions on how to prove my purchases, which they insisted I provide. Despite keeping all evidence and doing everything they asked, this morning I was told they wouldn’t do anything to resolve the issue.
It’s especially frustrating since their policy clearly states "100% satisfaction guaranteed," yet they’ve refused to honor that. They claim it’s been too long, but some of the pods I’m referring to are as recent as the same day we started emailing! I’ve wasted my time and money, and I feel like I’ve been completely let down.
I’ll be keeping the pods and considering my next steps, including seeking legal advice and possibly contacting trading standards. At this point, I can’t recommend Vuse based on my experience, as customer satisfaction doesn’t seem to be a priority for them.
23 de setembro de 2025
Opinião espontânea
Subscription page unreliable. Very annoying.
And the rating is for their system and customer service. I reactivated my subscription. My card had been renewed and I changed the details. But my subscription order failed. After speaking to 4 separate service reps, and each time being reassured that all is in order, I kept getting "order failed" emails. They just wasted my time. Obviously, something was wrong but even their own people couldn't find it. And obviously their system does not recognise an update to a payment card. Im soooo annoyed.
21 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello and thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon.
As someone who has used multiple vaping…
As someone who has used multiple vaping products over the past few years, vuse is most definitely the best, they have the tastiest flavour and are a highly reputable brand. The pods are sleek and easy to use and the vaping experience is highly satisfactory and very very smooth not harsh at all. I would highly recommend as vuse are now my go to over and other vape brands!
12 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Jacob, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent customer service
Received immediate response to my email and my query was quickly resolved.
The customer service is excellent, always easy to speak to someone or receive a quick email response.
10 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Theresa, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
Great customer service. Had an order go missing and Alen F sorted out a replacement straight away.
8 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Peter, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent customer care team
Really excellent customer service at Vuse.
My query was dealt with and more. The lady solved my issue immediately and was so kind by compensating me.
Such friendly and helpful customer care team.
5 de setembro de 2025
Opinião espontânea
Resposta da Vuse UK & Ireland
Hello Xenia, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Dissapointed
Dissapointed. I bought the Vuse pro from Morrisons. Regardless where I bought it from its Vuse. It states 2000 puffs and each Pod I have used I have had around 100 puffs. On top of that 10mg without menthol just makes me cough and wheeze. I eventually cough and wheeze on the menthol. I was considering buying the new 6mg ice one but for the price and puff ratio I don't think there is any point. Whoever is testing the puffs numbers must be taking a drag for 0.0000000001 seconds.
5 de setembro de 2025
Opinião espontânea
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