Brilliant! This is the second car we’ve purchased from Wilson’s and we can honestly say the customer service is fab, Bryan was so helpful and he made everything clear to us every process was explained... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Henry, was very informative and attentive, gave myself and my husband so much help and advise, when deciding on which car to decide on for our daughter. Such a polite young man, very helpful. Grea... Ver mais
A empresa respondeu
We had the pleasure of being attended to by Hussain Naief who was friendly yet polite and very knowledgable. The purchase of our MG was painless and very efficiently dealt with. The after sales bac... Ver mais
A empresa respondeu
If I could give more than 5 stars, I would! Khalid was brilliant from the start, sending me a very in depth video of the car I’d enquired about, giving me plenty of detail and answering any question... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Concessionário de carros usados
- Oficina de carroceria
- Oficina de inspecção
- Serviço de motorista
Escrito pela empresa
Wilsons Epsom is one of the UK's largest family-owned new and used car dealerships, proudly serving customers across Surrey, London, Sussex, Kent and the South East for over 120 years. Based in Epsom, we offer an extensive selection of new cars, approved used cars, electric vehicles (EVs), hybrid cars and commercial vehicles from many of the world's leading automotive brands. We proudly represent new car sales for Chery, Citroen, Dacia, Hyundai, Leapmotor, MG, Peugeot, Renault and Vauxhall. Whether you're looking to buy a new car, find a quality used car, arrange flexible car finance, part exchange your current vehicle or book a vehicle service, our experienced team is committed to making every stage of your journey straightforward, transparent and enjoyable. Our state-of-the-art dealership provides manufacturer-approved servicing, MOT testing, genuine parts and vehicle repairs carried out by trained technicians using the latest diagnostic equipment. From routine maintenance to aftersales support, we're dedicated to helping keep your vehicle performing at its best. At Wilsons Epsom, customer satisfaction is at the heart of everything we do. We believe in honest advice, competitive pricing and exceptional service, which is why we value every customer review. Your feedback helps us continually improve and ensures we deliver the high standards our customers expect. If you've recently purchased a car, visited our showroom or used our servicing, MOT or repair facilities, we'd love to hear about your experience. Your Trustpilot review not only helps us improve but also helps future customers choose a trusted car dealership with confidence. Why choose Wilsons Epsom? - One of the UK's largest family-owned car dealerships. - Over 120 years of automotive experience Wide range of new and approved used cars Electric, hybrid, petrol and diesel vehicles available. - Competitive car finance and part exchange options. - Manufacturer-approved servicing, MOTs and repairs. - Friendly, knowledgeable and customer-focused team. - Conveniently located in Epsom, Surrey, serving customers across London and the South East. Thank you for choosing Wilsons Epsom. We appreciate every review and look forward to welcoming you again.
Informações de contacto
Kiln Lane, KT17 1DH, Epsom, Reino Unido
- +441372736000
- marketingdept@wilsons.co.uk
- www.wilsons.co.uk
4,5
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
We had arranged to collect our car
We had arranged to collect our car, a Fiat 500, that we had purchased for our daughter. On arrival we were told a member of staff was running late for access to the car. Then found the car hadn’t been cleaned inside or out the day before by the cleaners. Could we take delivery on the Monday. Not when I had paid for a taxi down to the car showroom and was not going to pay for one to go home. The salesman did there best to clean the car but we took it to a car cleaners near where we live and paid for it to be cleaned inside and out. It left me with a poor impression of the company and not one I would consider buying a car from again.
18/8/26 - Additionally when I drove about 2 miles down the road the tyre pressure warning light came on. When i went to a garage I found the 3 of the tyres had pressures higher than what they should be and one with a lower than recommended tyre pressure. Makes you wonder what else they haven’t done to the car.
15 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Chris, we are sorry to hear about your experience upon collecting your daughter's car. We take our customer service very seriously and this is definitely not the standards that we expect to see. We will pass this across to management so that they can look into this for you. We apologies for any inconvience that this may have caused. Many thanks, Wilsons
Subah very friendly and helpful
Subah very friendly and helpful, completed purchase with no issues.
15 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Steve, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Subah, we will make sure that we share your praise with him. If we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Jodie was absolutely amazing
Jodie was absolutely amazing. So seamless and smooth from when we came into view a range of cars to actually purchasing. All of our queries were answered. Really nice follow up calls as well. Kept us updated without having to ask. Very friendly across Wilson’s. Everyone happy to help. Not once did we feel pressured to purchase. Would recommend.
14 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Liz, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Jodie, we will make sure that we share your very kind praise with her. Thank you for choosing Wilsons and we hope that you enjoy your new car for a long time to come. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Wilson’s trade parts are useless
Wilson’s trade parts are absolutely useless at there job. Oder parts one week before I needed them and then when I strip the car down they have supplied the incorrect gaskets. I then call back and the say sorry and order again and tell me they will be there the next day. I call the next day and the parts are still not there and then say they don’t know when I will get them. I speak to the manager and get nowhere. Every time I try to use this company I’m dissatisfied. Also there customer service is horrible and do t seem to care how badly they affect there customers. Useless all round. The parts just arrived and the manager lied he said only one gasket was pending and now on the invoice three are pending. Such liars. Don’t use them.
APD AUTO
13 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Anton, we are sorry to hear about your recent experience with us. This is not the standards that we expect to see and will pass it across to the management team so that they can look into this for you. Many thanks, Wilsons
Alex was extremely friendly and very…
Alex was extremely friendly and very helpful during the appointment.
13 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Monir, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Alex, we will be sure to share your praise with him. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Mick and the team were amazing
Mick and the team were amazing - happy to answer any questions and made sure our needs were met
12 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Ryan, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you received from Mick and the team, we will be sure to share your praise with them. If we cna be of any further assistance, then please let us know. Best wishes, Wilsons
Matthew has been an exceptional sales…
Matthew has been an exceptional sales consultant, very professional, patient, knowledgeable and approachable.
It was a very pleasant experience and I would 100% recommend him as well as Wilson’s Epsom.
Thank you Matthew
10 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Giovina, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you received from Matthew, we will make sure that we share your praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Just had an amazing experience with…
Just had an amazing experience with Taylor Davies, came for a test drive of one car but I got interest in a different one and he happily showed me the car and I ended up buying the car, he got me a great deal, just got wait for the car to arrive
8 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Allan, thank you for taking the time to leave us your excellent review. We are delighted to hear about your recent experience at our dealership and the service that you received Taylor, we will be sure to share your praise with him. We looking forward to welcoming you back to our showroom once your car arrives. In the meantime, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
5 Star service from Wilsons in Epsom
We recently purchased an Audi A5 and couldn't be happier with the service we received from Ali. From the moment we arrived, he made us feel welcome and completely at ease. He took the time to answer all of our questions, never made us feel rushed, and his knowledge of the car was outstanding.
Ali was warm, friendly, courteous and genuinely went above and beyond to ensure everything went smoothly. We were given a fair price for our part exchange, and both the collection and delivery were seamless.
Buying a car can sometimes feel stressful, but Ali made the whole experience enjoyable and hassle-free. We would highly recommend both Ali and the dealership to anyone looking to buy a car. Thank you again, Ali!
3 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi, thank you for your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from the team. Thank you for choosing Wilsons. If we can be of any further assistance, please let us know. Best wishes and happy motoring, Wilsons
Once again let down by Wilsons...this…
Once again let down by Wilsons...this time by Chris MG sales manager ordering the wrong part, 3 times now trying to get them to replace a part
Crap service of the highest level....
4 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Dawn, we are sorry to hear about your recent experience at our dealership. So that we can look into this further for you, I am going to kindly submit a 'Request Information' so that we can obtain your full details. Many thanks, Wilsons
Amazing Purchase of 1st EV!
We have purchased our first EV with the help of Daniel Moreira, who was super informative and guided us through the whole journey. Thank you very much Daniel, you were superb! Highly recommended!
1 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Pedro, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our showroom and the service that you received from Daniel, we will make sure that we share your very kind praise with him. Thank you for choosing WIlsons, if we can be of any further assistance then please do let us know. Best wishes, Wilsons
Warm and well explanatory from the…
Warm and well explanatory from the reception through to the acquisition.
Something that started as a test drive happened to just be a buy out. Thank you Mike and his team 😁😁
1 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Eric, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you have received from Mike and the team - we will make sure that we share your praise with them. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Super professional service
We were served by Daniel M when looking for our EV car. He was very professional and helpful!
1 de agosto de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Inês, thank you for taking the time to leave us your 5-star review. We are very happy to hear about the service that you recevied from Daniel, we will make sure that we share your praise with him. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Excellent service at Wilsons.
We bought a new Vauxhall Corsa here today. The Wilsons Sales Executive was Mr Harry Hope who was friendly professional and very competent. Luckily for us we'd gone for a particular car in a particular colour and they had one in the showroom. We had an Adam with some problems to trade in. The process took 10 days or so because we'd lost the V5 but if we'd had it we could've done it quicker I'm sure. Harry kept in touch with us daily and once our ducks were lined up he gave us an appointment to go down, finish the paperwork and drive away in less than an hour. Fantastic, such good service and a lovely car.
31 de julho de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Steven, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Harry, we will make sure that we share your praise with him. Thank you for choosing Wilsons and if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Henry was an awesome and proactive and…
Henry was an awesome and proactive and customer focused and went over and above with his finance team Alex and Ryan were very cooperative and phenomenal thank you so much we are very happy with the car. Thank you Henry with your patience.
30 de julho de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi, thank you for taking the time to leave us your review. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Matthew was exceptional
Matthew was exceptional in how he dealt with my daughter buying her car. No pressure whatsoever along with being professional and courteous. One of the best car sales people I've ever come across in my 30 years of buying 15 cars.
29 de julho de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi, thank you for taking the time to leave us your review. If we can be of any further assistance, please let us know. Best wishes, Wilsons
We had excellent service from Mick.
We had excellent service from Mick.
He was so patient and helpful. After several unsuccessful trips to various used car showrooms with no joy, Mick helped my husband and I find just what we were looking for.
Mick is extremely knowledgeable and clearly a credit to Wilsons of Epsom.
I do hope Wilsons rethink letting staff resume the option to pay and use the electric charges for their own vehicles
It seems to make sense to help your employees.
26 de julho de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi there, thank you for taking the time to leave us your review. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Brilliant customer service from Sam and…
Brilliant customer service from Sam and Olly. Explained everything perfectly and made the whole process appear simple and pain free. Many thanks for their support.
28 de julho de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi there, thank you for taking the time to leave us your review. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Met today with HARRY H for an informal…
Met today with HARRY H for an informal chat about finding a car for our Grand daughter who is nearly 17 and buying her first car.
He was super helpful, guided us through a few different options nd think it really helped her clarify which car she needs to concentrate on.
Many thanks for all his help.
27 de julho de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Sandy, thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Harry was able to provide such a helpful and informative experience while helping your granddaughter explore her first car options. Buying a first car is an exciting milestone, and it's great to know Harry took the time to guide you through the different choices and help her feel more confident about what will suit her best.
We'll be sure to pass on your kind words to Harry – he'll be thrilled to hear your feedback. We wish your granddaughter all the best with finding the perfect first car, and we look forward to welcoming you back to Wilsons Epsom when you're ready. Best wishes, Wilsons
Excellent service
Excellent service, very supportive all way through for the purchase of new vehicle and parts exchange .
27 de julho de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Jay, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and that you found the team to be very supportive, we will make sure that we share your praise with them. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.