We had a fantastic experience buying a car from Wilsons, all thanks to Gemma. From the moment we walked in, Gemma were welcoming, incredibly knowledgeable, and zero-pressure. She listened to what we n... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Mike Barton was a great salesman, we went to view a Hyundai. He was very knowledgeable about the car, informed us of the history and providing evidence, taking the car on a test drive on a route that... Ver mais
A empresa respondeu
Brilliant! This is the second car we’ve purchased from Wilson’s and we can honestly say the customer service is fab, Bryan was so helpful and he made everything clear to us every process was explained... Ver mais
A empresa respondeu
Recently brought my MG in for a service and met with Thomas to go through any current deals and to discuss a potential trade. Thomas was very friendly and welcoming and clearly went through an amazing... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Concessionário de carros usados
- Oficina de carroceria
- Oficina de inspecção
- Serviço de motorista
Escrito pela empresa
Wilsons Epsom is one of the UK's largest family-owned new and used car dealerships, proudly serving customers across Surrey, London, Sussex, Kent and the South East for over 120 years. Based in Epsom, we offer an extensive selection of new cars, approved used cars, electric vehicles (EVs), hybrid cars and commercial vehicles from many of the world's leading automotive brands. We proudly represent new car sales for Chery, Citroen, Dacia, Hyundai, Leapmotor, MG, Peugeot, Renault and Vauxhall. Whether you're looking to buy a new car, find a quality used car, arrange flexible car finance, part exchange your current vehicle or book a vehicle service, our experienced team is committed to making every stage of your journey straightforward, transparent and enjoyable. Our state-of-the-art dealership provides manufacturer-approved servicing, MOT testing, genuine parts and vehicle repairs carried out by trained technicians using the latest diagnostic equipment. From routine maintenance to aftersales support, we're dedicated to helping keep your vehicle performing at its best. At Wilsons Epsom, customer satisfaction is at the heart of everything we do. We believe in honest advice, competitive pricing and exceptional service, which is why we value every customer review. Your feedback helps us continually improve and ensures we deliver the high standards our customers expect. If you've recently purchased a car, visited our showroom or used our servicing, MOT or repair facilities, we'd love to hear about your experience. Your Trustpilot review not only helps us improve but also helps future customers choose a trusted car dealership with confidence. Why choose Wilsons Epsom? - One of the UK's largest family-owned car dealerships. - Over 120 years of automotive experience Wide range of new and approved used cars Electric, hybrid, petrol and diesel vehicles available. - Competitive car finance and part exchange options. - Manufacturer-approved servicing, MOTs and repairs. - Friendly, knowledgeable and customer-focused team. - Conveniently located in Epsom, Surrey, serving customers across London and the South East. Thank you for choosing Wilsons Epsom. We appreciate every review and look forward to welcoming you again.
Informações de contacto
Kiln Lane, KT17 1DH, Epsom, Reino Unido
- +441372736000
- marketingdept@wilsons.co.uk
- www.wilsons.co.uk
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My experience at Loads of Vans was…
My experience at Loads of Vans was positive because of the overall help and guidance from the outset through to handover.
19 de março de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Matt, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from the team and will make sure that we share your praise with them. If we can be of any further assistance, then please let us know. Best wishes, Loads of Vans
Excellent service
Excellent service, really took time to find what was best for me and my situation. Scoured through a lot of cars and options making sure it was the best car.
8 de abril de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Helen, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our showroom and the service that you received from the team, we will be sure to share your praise with them. THank you for choosing Wilsons, if we can be of any further assistance then please let us know. Best wishes, WIlsons
Unprofessional, false. Manager doesn't know how to do his job.
The Sales person was very helpful and informative. We had some back and forth and negotiated a price and finalised a vehicle. I was excited, and had everything ready, including an insurance quote.
I put down a £99 deposit for the vehicle. I didn't buy it straight away because I wanted to see it in person, but everything seemed fine! The vehicle had been taken off the website and was ready to be mine.
I was just about to book travel (5 hour journey and £90 public transport) when I had a question about the car. I sent them a quick email. The reply I got back was
"Someone actually just came in and saw the car and was ready to pay cash, so my manager sold it to him. This car is no longer available."
And then the sales guy went on annual leave (hopefully he's using it all up and getting the hell out of there because what kind of professionalism is this!) and I still haven't got my deposit back!! £99 on nothing. I'm unsure what's going on and if I'm going to have to take legal action. I have not had my money back and it's been almost a WEEK! Avoid avoid avoid. Just absolutely unprofessional and ridiculous!
2 de abril de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi there,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration and disappointment caused as this is certainly not the level of service we aim to provide.
We completely understand how exciting it is to secure a vehicle and prepare for collection, so we sincerely apologise for the situation where the car was sold before you had the opportunity to view it. While deposits are intended to reserve vehicles, we recognise that in this instance we fell short in clearly communicating and managing that process.
Regarding your £99 deposit, this should absolutely be refunded promptly, and we’re very sorry for the delay you’ve experienced. This is not acceptable, and we would like to resolve this for you as a priority.
Please could you contact us directly at contactcentre@wilsons.co.uk with your name and any reference details so we can urgently investigate and ensure your deposit is returned without further delay.
We truly value your feedback as it helps us improve, and we regret that your experience did not reflect the standard we strive for. Many thanks, Wilsons
Lovely Lucy
Lucy is very knowledgable and professional. She made my experience in buying my first mobility car stress free and answered all my qestions. Lovely calm young lady. She is an asset to Wilsons in epsom. Thank you Lucy
6 de abril de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Linda, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dearlership and the service that you recevied from Lucy, we will make sure that we share your praise with her. Thank you for choosing Wilsons and if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Resposta da Wilsons Epsom
Hi Tessa, thank you for your review, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Read and be aware
Read and be aware.
I purchased a car from this dealership recently. The car seemed fine at first, but soon started presenting issues. I wrote back, wanting to return the car, Under the Consumer Rights Act 'short-term right to reject', if unsatisfactory. This was immediately rejected by them and wanted the car seen by their technicians. I knew they would try everything to not have the car back.
I took the car to an independent garage. He drove the car for a few miles and found it to be unfit and not smooth. He told me to either take the car back or take it to a main dealer where their qualified technicians can use specific diagnostic tools to check (an expensive service at my own cost). I eventually got rid of the car. An expensive and stressful ordeal.
Be very, very careful. Avoid completely.
7 de março de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi there, we are sorry to hear about your experience. Here at Wilsons, we always try to strive to give our customers the best service possible so are not happy to hear that this wasn't the case. Unfortunately, we are not able to find you on our system so I am going to very kindly send a request for further information so that we are able to look into this for you, Many thanks, Wilsons
Mike was really helpful when we purchased our new MG ZS
Mike was really helpful when we purchased our MG ZS. He was very informative and friendly and answered all our questions. The personalised videos provided before we visited were also really useful.
3 de abril de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Sam, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Mike, we will be sure to share your praise with him. THank you for choosing WIlsons and we hope that you enjoy your lovely MG ZS for a long time to come. Best wishes and happy motoring, Wilsons
I had such a lovely experience picking…
I had such a lovely experience picking up my new Peugeot 5008 at Wilson Epson. The car itself is absolutely gorgeous, spacious, smooth to drive, and packed with features that make every journey feel a bit more special. I’m genuinely so happy with it.
What made everything even better was Jodie Barker, who was amazing from start to finish. She was friendly, patient, and really took the time to make sure I felt comfortable and excited about my choice. Nothing felt rushed or pushy, just genuine care and enthusiasm.
Overall it was such an easy and enjoyable experience, and I couldn’t recommend Wilson Epson and especially Jodie more. Thank you for making it all feel so seamless
30 de março de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Ginsara, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you received from Jodie, we will make sure that we share your kind praise with her. Thank you for choosing Wilsons and we hope that you continue to enjoy your lovely Peugeot 5008 for a long time to come. Best wishes, Wilsons
Alex has been super helpful in…
Alex has been super helpful in informing me of the options that are available to me. I shall be back to him very soon.
30 de março de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi David, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our showroom and the service that you received from Alex, we will be sure to share your praise with him. We hope that you enjoy your new car for a long time to come. Best wishes, Wilsons
Hi we were greeted by a lovely man…
Hi we were greeted by a lovely man called Maddox what a wonderful man so helpful just wanted to say what a credit to your company many thanks Daniel finch
28 de março de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Daniel. thank you for taking the time to leave us your 5-star review. We are very happy to hear about the service that you received from Maddox, we will make sure that we share your praise with him. Thank you for choosing WIlsons, if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Alex was really helpful and made the…
Alex was really helpful and made the whole process of buying our new car very easy. He answered all of our questions. The whole experience was really quick and very professional. I would highly recommend Alex and Wilson’s to anyone I know who wanted to buy a new car. Great customer service!
28 de março de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Pauline, thank you for leaving us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you received from Alex, we will make sure that we share your very kind praise with him. Thank you for choosing WIlsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Excellent attention to detail and…
Excellent attention to detail and patience with my questions
28 de março de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi, thank you for taking the time to leave us your review. We are glad to hear that you are happy with the service provided. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Genuinely the worst experience I have…
Genuinely the worst experience I have ever had. Multiple issues with communication and being over priced for servicing, fixing issues related to car. Was quoted £6k for fixtures, however upon questioning to understand the issue and gaining additional advice elsewhere, the total cost paid was £2k. Updated the mileage on my car on the DVLA website incorrectly by quoting an additional 25000 miles - told me on numerous occasions it was fixed and still an issue today therefore unable to sell car. Lastly, missed an oil leak during the service, again causing potential harm to me and my family by being under the impression the service was complete. No customer service whatsoever. Awful.
28 de maio de 2025
Opinião espontânea
Resposta da Wilsons Epsom
Hi, thank you for submitting your review. Your review will be passed on to management to be looked into. Thank you, Wilsons
Recommend
Alexander was very helpful without being ‘pushy’. He had full knowledge of the product, I would 100% recommend him.
26 de março de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi, thank you for taking the time to leave us your review. We are glad to hear that you are happy with the service provided. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Jodie at Wilson’s
Jodie was very helpful and answered all our questions from 1st seeing the car to buying it
27 de março de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi, thank you for taking the time to leave us your review. We are glad to hear that you are happy with the service provided. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Jodie absolutely the best…
Jodie went above and beyond with everything . Nothing was too small.
Jodie is very professional, polite and an absolute lovely lady.
Would high recommend her to anyone.
27 de março de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi, thank you for taking the time to leave us your review. We are glad to hear that you are happy with the service provided. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Resposta da Wilsons Epsom
Hi Pankaj, thank you for taking the time to leave us your review. We are very happy to hear that you are happy with the service that you received and your car too. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Hassle-free, great experience!
Had a fab experience with Freddie Sibley. He guided me through the whole process and made it super uncomplicated and simple. I’m really happy with the car we selected and would highly recommend Wilsons in Epsom! Thank you Freddie ☺️
6 de fevereiro de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Clara, thank you for taking the time to leave us your review. We are delgihted to hear about your recent experience at our showroom and the service that you received from Freddie, we will be sure to share your praise with him. Thank you for choosing Wilsons and we hope that you enjoy your new car for a long time to come. Best wishes, Wilsons
Resposta da Wilsons Epsom
Hi, thank you for taking the time to leave us your 5-star review. Best wishes, Wilsons
Jodie is amazing
Jodie is amazing. Accommodated all of my quirky needs, from getting the car allocated and ready in time for my son’s birthday to making it really special and letting me put a bow on the car. Everything was very straightforward and seamless.
Thanks Jodie!!
16 de março de 2026
Opinião espontânea
Resposta da Wilsons Epsom
Hi Gemma, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Jodie, we will make sure that we share your praise both with Jodie and the team. Thank you for choosing Wilsons, if we can be of any further assistance, then please do not hesitate to contact us. Best wishes, Wilsons
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.