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XP Health Opiniões 

347
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’ve had a great experience with XP Health, especially when it comes to their customer service. The team is friendly, responsive, and genuinely takes the time to understand and resolve any questions o... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

The selection, price, and quality of the frames offered is a lot better than I expected. I ordered 2 different pairs of glasses, a pair to wear daily plus a pair of prescription sunglasses for driving... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

The eye doctor I saw through their network was excellent. There were a few frame options I liked. I did a trial order with five sets and allowed XPHealth to pick the other two. They didn't include one... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This was such a seamless process. At first when my partner told me about XP Health vision I was confused. Was it health insurance was it a site that sells glasses etc. Once I called and quickly got so... Ver mais

Informações sobre a empresa

  1. Empresa de software
  2. também em
  3. Centro de oftalmologia
  4. Fornecedor de lentes de contacto
  5. Grossista de óculos
  6. Oculista

Escrito pela empresa

XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.


Informações de contacto

  • 969 Industrial Rd, Suite A, 94070, San Carlos, Estados Unidos da América

  • www.xphealth.co

4,6

Excelente

TrustScore: 4.5 em 5

347 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(347)

347 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

They define Customer Care

The app is truly easy to use and there are a lot of options! The most impact I've had in this experience is their customer service team. I was given a survey after ordering, and gave them a 7/10. Within a few hours, there was a follow up from Tori asking if there was a way to make the review better and if I would share my experience. My biggest complaint was the time it would take for the entire process to complete (I have multi-focal lenses, and they needed to ship a sample frame for more measurements). Honestly, I was frustrated by that. But Tori and the entire team ensured I got that kit quickly and the communication from XP has been absolutely stellar. I'm also in a very rural location, and no one within 200+ miles accepts this vision insurance. They were happy to reimburse me a significant dollar amount toward my eye exam, and I also had that very quickly.

This team takes customer care to heart, and it shows.

29 de julho de 2026
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Resposta da XP Health

We are so glad to hear about your positive experience with our service and team! It's wonderful to know that our efforts to provide excellent customer care, especially in navigating the process for multi-focal lenses and reimbursements, made such a significant impact. We truly value your feedback and appreciate you sharing how our team went above and beyond to assist you.

Classificada 5 em 5 estrelas

HIgh Quality Experience

The ease and convenience of shopping, measuring, and ordering. The quality of my new eyewear is amazing, and the price can't be beat.

17 de agosto de 2026
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Resposta da XP Health

We are so pleased to hear how easy and convenient you found the shopping and ordering process! It's fantastic that you love the quality of your new eyewear and found our prices unbeatable.

Classificada 5 em 5 estrelas

Great products, but virtual preview is deceptive

I love my glasses. The style is unique, and I get complimented on them often. The experience of trying to choose the correct size with the virtual preview was less than ideal though, as I found that the 3D render makes the glasses appear larger on your head than the ones that actually arrive. I ended up returning my set and going with an enlarged size to fit properly. I had this same experience with my children. Fortunately, the support team are super responsive and will assist you with getting you what you need as quickly as they can.

29 de julho de 2026
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Resposta da XP Health

We are so happy to hear how much you love your unique glasses and that they receive so many compliments! We truly appreciate you sharing your experience with our virtual preview and the sizing discrepancy you encountered. Your feedback about the 3D render appearing larger than the actual product is incredibly valuable, and we are actively looking into ways to improve this feature for a more accurate representation. We are glad our support team was able to assist you efficiently.

Classificada 1 em 5 estrelas

Not a happy customer

There was basically no discount from this site. I could have paid full price for a box and only spend $6 more and then I wouldn't have had to deal with the hassle of ordering the contact from this site. Totally disappointed.

13 de agosto de 2026
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Resposta da XP Health

We appreciate you sharing your feedback regarding the pricing and ordering process. We understand your disappointment with the perceived lack of discount and the hassle you experienced. We are always working to improve our customer experience.

Classificada 4 em 5 estrelas

Super easy

It’s been good. Easy, quick, and simple.

16 de julho de 2026
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Resposta da XP Health

We're happy to hear you found our service easy, quick, and simple. We appreciate your feedback!

Classificada 5 em 5 estrelas

Easy to Use and Great Selection

I have had XP Health for my vision benefits for a while now and honestly, it has been great. The app is super easy to use. No confusing menus or weird steps, just simple browsing and ordering.

Their selection is honestly impressive. I found the exact contacts I needed with my astigmatism, which is not always easy with vision platforms, and I also grabbed a pair of high-end sunglasses through them that I really love. Being able to share the benefit with up to three family members has been a nice perk too.

Customer service has been solid as well. Whenever I have had a question, a real human actually helped me in a prompt, professional manner.

All in all, XP Health makes vision benefits easy and effortless, which is not something I say about most benefits platforms. If your employer offers it, definitely take advantage.

7 de novembro de 2025
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Resposta da XP Health

We are so happy to hear that our vision program has been a great experience for you! It's wonderful to know that our app's ease of use and impressive selection, especially for specialized contacts and high-end sunglasses, met your needs. We also appreciate you highlighting the value of sharing with your family and the solid support you received from our customer service team. Your positive feedback truly motivates us to continue making vision care effortless for everyone. Thank you for recommending us!

Classificada 5 em 5 estrelas

ease of purchase

It was super easy to find and select sunglasses that fit my face, budget and needs. Likewise, on screen testing and measurements made it easy to purchase the right eyewear including my prescription lenses. Lastly, the financial benefit received is significant!

11 de agosto de 2026
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Resposta da XP Health

We're so happy to hear that you had such a positive experience finding the perfect sunglasses and prescription eyewear! It's wonderful to know that our online tools made your selection and purchase easy. Thank you for your kind words about the savings.

Classificada 5 em 5 estrelas

The customer service with XP health is…

The customer service with XP health is top notch. I have had two issues with my lenses and XP was great to work with! I would say the only part I was frustrated on was the USPS is so slow to get glasses once they are shipped. Is there another way to ship them? Even if the customer has to pay extra for shipping to go like UPS or FEDEX. I would be willing to pay for shipping them a different method.

29 de julho de 2026
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Resposta da XP Health

We're so glad to hear about your positive experience with our customer service! We truly appreciate your feedback regarding shipping. We understand your frustration with delivery times and are actively exploring alternative shipping options to improve this for our customers. Your input is valuable as we work to enhance our services.

Classificada 5 em 5 estrelas

I had a great experience

I had a great experience. They were quick to respond to my questions. Shipping was fast. My whole family got 2 pairs each and we each love all of them. The selection was amazing. That was the hardest part narrowing it down.

29 de julho de 2026
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Resposta da XP Health

We are absolutely thrilled to hear about your wonderful experience! It's fantastic that our team was quick to answer your questions and that your shipping was fast. We're especially delighted that your entire family found multiple pairs they love from our amazing selection.

Classificada 5 em 5 estrelas

Great quality at great prices

I have received 3 pairs of glasses - two prescription reading glasses and the third a pair of sunglasses.
They are all glasses that I love to wear and were so affordable and quality made

29 de julho de 2026
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Resposta da XP Health

We're so happy to hear you love your three pairs of glasses, especially their affordability and quality! We appreciate your wonderful feedback.

Classificada 5 em 5 estrelas

Great quality and fast turnaround.

Quality is great. Delivery is fast. Love all the options and it’s very affordable.

29 de julho de 2026
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Resposta da XP Health

We are so happy to hear you love the quality, fast delivery, and affordability of our options. Thank you for your wonderful feedback!

Classificada 1 em 5 estrelas

This is by far the worst vision…

This is by far the worst vision insurance I have ever had and I’m pay for it. The coverage is abysmal. The quality is poor. I have never had to pay this much to be able to see because this insurance and platform does nothing.

6 de agosto de 2026
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Resposta da XP Health

We are truly sorry to hear about your disappointing experience. We understand your frustration regarding the costs you've incurred. We do not have a record of you placing an order on our store. A member from our team has reached out, and hopefully we can figure out what went wrong.

Classificada 5 em 5 estrelas

Easy to order and try out glasses

Easy to order and try out glasses. Shipping is a lot quicker than regular stores once all your info is in. Great work!!

29 de julho de 2026
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Resposta da XP Health

We're so happy to hear that you found the ordering process easy and that your glasses arrived much quicker than expected! Thank you for your wonderful feedback.

Classificada 5 em 5 estrelas

No complaints here!

I had a pleasant shopping experience, where I was able to find exactly what I was looking for. My order arrived within the week, securely packaged. I ordered glasses for my daughter, but we both love them and can’t wait until next year!

29 de julho de 2026
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Resposta da XP Health

We are so happy to hear you found exactly what you needed and that your order arrived quickly and securely! It's wonderful that both you and your daughter are enjoying the glasses. We appreciate your kind words and look forward to serving you again next year!

Classificada 5 em 5 estrelas

Online experience was great

Online experience was great. Items arrived fast. No technical issues while using the site. Price was really great.

29 de julho de 2026
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Resposta da XP Health

We're so glad to hear you had a great online experience and that your items arrived quickly. We appreciate your positive feedback on our site and pricing!

Classificada 1 em 5 estrelas

Useless eye insurance, DO NOT USE

This is the worst insurance I have seen so much so that I simply won't renew my eye care insurance if my company retains XP Health in 2027, I hope they don't.

29 de julho de 2026
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Resposta da XP Health

We appreciate you sharing your feedback. We are sorry to hear that we did not meet your expectations. Our team previously reached out regarding the optimization of your lenses, and we have not received a response. We'd love to make this right for you.

Classificada 5 em 5 estrelas

The service was fast and easy

The service was easy, quick, and the discount was fantastic! The virtual try on made it easy to select the pair of glasses that was right for me.

29 de julho de 2026
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Resposta da XP Health

We're thrilled to hear that you found our service easy and quick, and that you appreciated the discount! It's wonderful that our virtual try-on feature helped you find the perfect pair of glasses.

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