I’ve had a great experience with XP Health, especially when it comes to their customer service. The team is friendly, responsive, and genuinely takes the time to understand and resolve any questions o... Ver mais
A empresa respondeu

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I’ve had a great experience with XP Health, especially when it comes to their customer service. The team is friendly, responsive, and genuinely takes the time to understand and resolve any questions o... Ver mais
A empresa respondeu
The selection, price, and quality of the frames offered is a lot better than I expected. I ordered 2 different pairs of glasses, a pair to wear daily plus a pair of prescription sunglasses for driving... Ver mais
A empresa respondeu
The eye doctor I saw through their network was excellent. There were a few frame options I liked. I did a trial order with five sets and allowed XPHealth to pick the other two. They didn't include one... Ver mais
A empresa respondeu
This was such a seamless process. At first when my partner told me about XP Health vision I was confused. Was it health insurance was it a site that sells glasses etc. Once I called and quickly got so... Ver mais
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
969 Industrial Rd, Suite A, 94070, San Carlos, Estados Unidos da América
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The app is truly easy to use and there are a lot of options! The most impact I've had in this experience is their customer service team. I was given a survey after ordering, and gave them a 7/10. Within a few hours, there was a follow up from Tori asking if there was a way to make the review better and if I would share my experience. My biggest complaint was the time it would take for the entire process to complete (I have multi-focal lenses, and they needed to ship a sample frame for more measurements). Honestly, I was frustrated by that. But Tori and the entire team ensured I got that kit quickly and the communication from XP has been absolutely stellar. I'm also in a very rural location, and no one within 200+ miles accepts this vision insurance. They were happy to reimburse me a significant dollar amount toward my eye exam, and I also had that very quickly.
This team takes customer care to heart, and it shows.

Resposta da XP Health
The ease and convenience of shopping, measuring, and ordering. The quality of my new eyewear is amazing, and the price can't be beat.

Resposta da XP Health
I love my glasses. The style is unique, and I get complimented on them often. The experience of trying to choose the correct size with the virtual preview was less than ideal though, as I found that the 3D render makes the glasses appear larger on your head than the ones that actually arrive. I ended up returning my set and going with an enlarged size to fit properly. I had this same experience with my children. Fortunately, the support team are super responsive and will assist you with getting you what you need as quickly as they can.

Resposta da XP Health
There was basically no discount from this site. I could have paid full price for a box and only spend $6 more and then I wouldn't have had to deal with the hassle of ordering the contact from this site. Totally disappointed.

Resposta da XP Health
Quick and easy steps to order new contacts.

Resposta da XP Health
I have had XP Health for my vision benefits for a while now and honestly, it has been great. The app is super easy to use. No confusing menus or weird steps, just simple browsing and ordering.
Their selection is honestly impressive. I found the exact contacts I needed with my astigmatism, which is not always easy with vision platforms, and I also grabbed a pair of high-end sunglasses through them that I really love. Being able to share the benefit with up to three family members has been a nice perk too.
Customer service has been solid as well. Whenever I have had a question, a real human actually helped me in a prompt, professional manner.
All in all, XP Health makes vision benefits easy and effortless, which is not something I say about most benefits platforms. If your employer offers it, definitely take advantage.

Resposta da XP Health
It was super easy to find and select sunglasses that fit my face, budget and needs. Likewise, on screen testing and measurements made it easy to purchase the right eyewear including my prescription lenses. Lastly, the financial benefit received is significant!

Resposta da XP Health
The customer service with XP health is top notch. I have had two issues with my lenses and XP was great to work with! I would say the only part I was frustrated on was the USPS is so slow to get glasses once they are shipped. Is there another way to ship them? Even if the customer has to pay extra for shipping to go like UPS or FEDEX. I would be willing to pay for shipping them a different method.

Resposta da XP Health
I had a great experience. They were quick to respond to my questions. Shipping was fast. My whole family got 2 pairs each and we each love all of them. The selection was amazing. That was the hardest part narrowing it down.

Resposta da XP Health
I have received 3 pairs of glasses - two prescription reading glasses and the third a pair of sunglasses.
They are all glasses that I love to wear and were so affordable and quality made

Resposta da XP Health
Quality is great. Delivery is fast. Love all the options and it’s very affordable.

Resposta da XP Health
This is by far the worst vision insurance I have ever had and I’m pay for it. The coverage is abysmal. The quality is poor. I have never had to pay this much to be able to see because this insurance and platform does nothing.

Resposta da XP Health
Easy to order and try out glasses. Shipping is a lot quicker than regular stores once all your info is in. Great work!!

Resposta da XP Health
I had a pleasant shopping experience, where I was able to find exactly what I was looking for. My order arrived within the week, securely packaged. I ordered glasses for my daughter, but we both love them and can’t wait until next year!

Resposta da XP Health
Online experience was great. Items arrived fast. No technical issues while using the site. Price was really great.

Resposta da XP Health
This is the worst insurance I have seen so much so that I simply won't renew my eye care insurance if my company retains XP Health in 2027, I hope they don't.

Resposta da XP Health

Resposta da XP Health
The service was easy, quick, and the discount was fantastic! The virtual try on made it easy to select the pair of glasses that was right for me.

Resposta da XP Health
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.