The selection, price, and quality of the frames offered is a lot better than I expected. I ordered 2 different pairs of glasses, a pair to wear daily plus a pair of prescription sunglasses for driving... Ver mais
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I’ve had a great experience with XP Health, especially when it comes to their customer service. The team is friendly, responsive, and genuinely takes the time to understand and resolve any questions o... Ver mais
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The eye doctor I saw through their network was excellent. There were a few frame options I liked. I did a trial order with five sets and allowed XPHealth to pick the other two. They didn't include one... Ver mais
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Fist class white glove service on all transactions. They repair and replace as need with very fast and the most kind service I've ever experienced. Every staff treats you like you're their VIP clien... Ver mais
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Informações sobre a empresa
- Empresa de software
- também em
- Centro de oftalmologia
- Fornecedor de lentes de contacto
- Grossista de óculos
- Oculista
Escrito pela empresa
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
Informações de contacto
969 Industrial Rd, Suite A, 94070, San Carlos, Estados Unidos da América
- www.xphealth.co
4,6
Excelente
348 opiniões
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Has pros and cons
I like the price, but there are a few drawbacks. I had to change eye doctors because it is hard to find an eye doctor that will take this insurance, and I imagine it is going to get harder because the one I went to this year was not happy that I could not buy through them. I do appreciate the lower prices, but I don't love the frames I got, and I'm annoyed that they are a bit too loose around my ears and there is no one to resize them, so I have to be careful that they don't fall off. Using warm water and then trying to carefully bend them did not work, and I already know the eye doctor does not want to help me with glasses I could not buy through them.
29 de julho de 2026
Resposta da XP Health
We appreciate you sharing your experience and feedback with us. We understand your frustration regarding the difficulty in finding an eye doctor who accepts our program and the challenges you've faced with your new frames. It's certainly not ideal when your eyewear isn't comfortable or easily adjustable. We are always working to expand our network of providers and improve the quality and fit of our products. Your comments are valuable as we continuously strive to enhance our services and offerings for all our members.
In the meantime, this article may help with frame adjustment: https://xphealth.zendesk.com/hc/en-us/articles/27614754080667-How-to-Adjust-Your-XP-Health-Eyeglass-Frames
Additionally you can also seek professional adjustments at your convenience:
Where to Go: Any local optometrist or eyewear store, such as LensCrafters or Target Optical.
Cost Savings: Many locations offer complimentary adjustments, even if you did not purchase her glasses there.
If you're charged for the adjustment, you can send us the receipt, and we’ll reimburse up to $25.00 for the cost of the adjustment.
My Experience
I have never ordered prescription glasses before online. The process was very easy and computer friendly. There is someone always there to help and answer questions. The Eye Dr. I spoke to about my prescription was Awesome and helped me so much. I would recommend this company always. Honestly Great company and people. I have 2 pairs that fit great and ready to order contacts also! The prices are great and have all name brand eye wear. The shipping comes on time and always sends notifications when they arrive.
29 de julho de 2026
Resposta da XP Health
We are so glad to hear that your first online prescription glasses experience was easy and positive! It truly makes our day to know our team, especially the Eye Doctor, provided such helpful assistance. We appreciate your kind words about our company, pricing, and timely shipping. We look forward to helping you with your contact lens order too!
I like their customer service.
29 de janeiro de 2026
Resposta da XP Health
We are so happy to hear that our customer service met your expectations. We appreciate your kind words.
Resposta da XP Health
We're so glad to hear that you found our products easy to work with and of good quality. Thank you for your wonderful feedback!
I made a mistake with ordering the…
I made a mistake with ordering the wrong contacts for my prescription. Contacted the company and they responded same day. I explained what happened and they quickly fixed it. They sent out an email explaining the fix and asked if they could change the credit card on file. Sent out that same day. Great customer service.
29 de julho de 2026
Resposta da XP Health
We're so glad we could quickly resolve the contact lens order issue for you! We appreciate you taking the time to share your positive experience with our customer service. We're always here to help.
Never Received Anything
Never Received Anything . Sunglasses under order nr
30REXPT2WE have been scanned 30 times by USPS So far But seem in an Endless Loop Around Tampa Without getting to me .
29 de julho de 2026
Resposta da XP Health
We are truly sorry to hear about the trouble with your sunglasses order. We understand how frustrating it is when a package gets stuck in transit. It looks like your order was out for delivery on 7/27/26, but didn't make it to your door. It should arrive today or tomorrow. We are actively looking into the tracking information, and will remake the order if necessary.
Great being able to see the lens and…
Great being able to see the lens and see how they would look on my face using the digital scanning!
29 de julho de 2026
Resposta da XP Health
We're so glad our digital scanning helped you find the perfect lenses! We appreciate your positive feedback.
Easy to use, and responsive customer support
Generally found the website to be super intuitive and easy to use self-service. The two times I've run into issues where I needed to reach out (once when I changed my name and another when someone stole my contacts), customer support was very helpful and responsive.
29 de julho de 2026
Resposta da XP Health
We're so happy to hear that our website has been intuitive and easy for you to use! It's wonderful to know that our customer support team was able to provide helpful and responsive assistance when you needed us for your name change and contact theft issues. We truly appreciate your kind feedback.
Easy to use and had great choices.
29 de julho de 2026
Resposta da XP Health
We are so glad you found our choices great and the experience easy to use. We truly appreciate your positive feedback!
My experience with XP Health was great
My experience with XP Health was great. I purchased my glasses through the program, and I am very happy with the quality and fit. The process was easy to follow, and I received my glasses in a timely manner.
XP Health is doing a great job providing quality eyewear options and making the ordering process simple and convenient. One suggestion for improvement would be to continue expanding the selection of frames and provide more order status updates throughout the process.
Overall, I had a very positive experience and would recommend XP Health to others.
29 de julho de 2026
Resposta da XP Health
We are so happy to hear that you had a great experience with us and are pleased with the quality and fit of your new glasses! We truly appreciate your positive feedback and your recommendation. We also value your suggestions regarding expanding our frame selection and providing more order status updates. We are always working to improve our services and your input is incredibly helpful.
Good service site and app experience
Good service site and app experience. It lost one star because the exchange process, even though it works, is cumbersome.
29 de julho de 2026
Resposta da XP Health
We're glad you appreciate our service and app experience! We understand your feedback regarding the exchange process and are actively working to streamline it for a smoother experience.
I love this extra benefit that my…
I love this extra benefit that my company is using. I have told all of my co-workers they should be using it too. XP health has so many different brands to choose form. I especially love if they don't work for you, you just send them back and find another pair. The pricing is so good that I can have multiple glasses to choose from I will be using XP Health again this year.
29 de julho de 2026
Resposta da XP Health
We're so glad to hear you're enjoying finding a great selection of eyewear! It's wonderful that our return policy and pricing allow you to have multiple options. We appreciate you sharing your positive experience with your co-workers and look forward to serving you again!
Resposta da XP Health
We're so glad to hear that our customer service was amazing. We truly appreciate your kind words!
So Many Options!
Easy to use website with virtual try on, overall a good experience.
29 de julho de 2026
Resposta da XP Health
We're so glad you found our website easy to use and enjoyed the virtual try-on feature. We appreciate your positive feedback!
Easy to do from home
XP makes it fairly easy to find a pair of frames with lenses and get them ordered quickly. The uploading process for a new prescription requires a little extra effort sometimes, but manageable.
29 de julho de 2026
Resposta da XP Health
We're truly glad to hear that finding frames and ordering was easy for you! We appreciate your feedback regarding the prescription upload process. We are always working to improve our systems for a smoother experience.
Resposta da XP Health
We're so happy to hear you find our app simple and user-friendly, and appreciate the great pricing! Thank you for your kind words.
Customer service is wonderful.
Customer service is wonderful.
My orders were taking a little longer and they looked right into it solved it and expetided my orders.
29 de julho de 2026
Resposta da XP Health
We are so happy to hear that our team was able to assist you efficiently with your orders! We always aim to provide excellent customer service, and we truly appreciate your kind words.
Had great experience witj xphealth
Had great experience witj xphealth. Thankyou.❤️
29 de julho de 2026
Resposta da XP Health
We're so glad you had a great experience with us! Thank you for your kind words.
I absolutely love the variety!
I absolutely love the variety! The ease in navigating XP's website and use the modeling feature to see how good or bad the frames and lenses look on me is fantastic. You can't beat the cost sharing either, well worth the money as a vision plan for employers.
29 de julho de 2026
Resposta da XP Health
We're so happy to hear you appreciate the wide selection and the helpful modeling feature on our website! Thank you for your kind words!
Great all around experience
Great expertise, quality products, fast service, great customer service. Love working with this great company.
29 de julho de 2026
Resposta da XP Health
We're so happy to hear that you appreciate our expertise, product quality, and fast service. We love working with you too!
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