YES Energy Solutions Opiniões 

536
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had a chat with Gemma (Watson) at an event in our village. I didn’t know what to expect but she had lots of useful suggestions and made a couple of useful referrals. She followed up on our meeting... Ver mais

Classificada 5 em 5 estrelas

Katie at YES Energy Solutions was fantastic. She shared her valuable knowledge and offered plenty of suggestions and signposting on how to safe on energy. Thank you!

Classificada 5 em 5 estrelas

Mohamed was so helpful and advised me of many things I was completely in the dark about , lifted a weight off my shoulders , Thankyou

Classificada 5 em 5 estrelas

I am writing this review to share my great experience with YES Energy Solutions. I was incredibly happy with the advisor Omar Rana who helped me. He was very polite, professional, and clear in explain... Ver mais

Informações sobre a empresa

  1. Equipamentos e soluções de energia
  2. também em
  3. Instalação de gás

Escrito pela empresa

YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

536 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 57% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(536)

213 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Brilliant Company

What a fantastic service. Lee was kind, warm, a great listener and empathetic, (with a GSOH). He really took the time to go everything thoroughly and was so supportive. I could not be happier with the experience. Everyone I have had dealings with in this company has been incredibly friendly and helpful. Definetly 100%

12 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very useful information

Hayley was great, pointing me to a lot of help and resources that could be helpful to me that i never knew about. Really nice and friendly. Would definitely recommend this service

12 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Kevin

Kevin, the advisor was really helpful, professional and informative. He took the time to listen to any concerns I had around my energy provider, and offered great advice on how to keep my home warm. His knowledge was second to non and his customer care was on that same level. I was asked if I minded my data being processed by AI to which I refused, purely on the basis of principle and safety. I object to my data being used in such a way as to never be processed, acknowledged or interpreted by any other than a human. Besides, if you allow AI to control information, you will eventually never be able to speak to any actual person, and will not get the customer service from representatives such as Kevin

4 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very Helpful Representative

Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in a park home, this is something the Government doesn't seem to consider very much when coming up with their various schemes. How much help I'll be able to get is up for debate, but I can't praise Luke highly enough for his understanding of my problems.

2 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The phone call was very helpful

The phone call was very helpful. Not entitled anything. We have been referred to the Citizen Advice bureau to see if my husband entitled to attendance allowance.
Thank you to Fiona for your time and support.

28 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I have experience frustration and…

I have experience frustration and stress waiting for their call for more then a month and finenaly when they called they said they cannot help and offered to refere me to someone else, I couldn't go through the stress again so I rejected that.
Waisted my time and energy.

29 de maio de 2026
Opinião espontânea
logótipo da YES Energy Solutions

Resposta da YES Energy Solutions

Hello,

We're sorry to hear about your experience and that this situation has caused you frustration and stress. We appreciate how disappointing it must have been to wait for a call and then feel that the outcome did not meet your expectations.

While we cannot comment on individual cases publicly, we would welcome the opportunity to better understand the circumstances surrounding your experience. We would normally engage directly with customers who have had a poor experience so that we can review what happened, explain any decisions made, and identify whether there is anything further we can do to help.

If you are willing to provide some additional information, such as your name and any reference details, we will arrange for someone to contact you directly. Alternatively, you can speak with our Advice Team on our freephone number 08081 642 444.

Thank you for bringing your concerns to our attention, and we hope to hear from you.

Classificada 5 em 5 estrelas

A good experience

I was happy with every aspect of the procedure. In agreement with most other reviewers, I was impressed with the great care shown by all of the people. both the folk whom I saw at my home as well as those whom I did not see, but who were pleasant and polite over the 'phone. Over all it was a good experience.
Well done everybody involved.

11 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous helpful advice!

I had a really great, personalised advice chat with my Advisor, they made sure that everything was really clear and i felt i was not rushed when I struggled to understand or work through information which i do usually struggle with, Something I fear was transformed into a really friendly chat with all my difficulties and challenges taken into consideration, my advisor showed me empathy and kindness leaving me with a feeling of being heard and seen, Which is such a refreshing change! Thankyou Lee for taking the time to go through everything with me, and for sending lots of signposting and information for further investigation in my own time.
100% recommend saying Yes to 'Yes'...! Thankyou so much! 😊💥🐺(🐈‍⬛-🦦-🐝 )

27 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service by Prav

The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining about my health issues. And l have had a positive outcome in receiving a grant. Prav also told me about schemes l was unaware of to assist with my health and purchasing white goods. Excellent service, Thankyou

26 de maio de 2026
Opinião espontânea

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