Yorkshirefurniture 

Avoid this company at all cost. I brought a table £399 and like many other people I haven’t got my goods or the refund that was offered 22/07/21. Today I got onto Klarna to try and get my money back. I really don’t know how they get away with it surely this is fraudulent.

If I could give minus-stars to this company I would. I paid for a cabinet 1.5 years ago which still has not arrived. The furniture itself is lovely, the customer service is the worst service I have ever received in my entire life. For this reason, I would seriously warn anyone off giving this company your money! You probably won’t get your furniture!

Horrendous customer service. Ordered a cabinet 28th June via Klarna. Got no confirmation email. 14 days later Klarna asking for payment so paid in full. 13th August still no cabinet received and no response to emails!!

I ordered some shelving which after several weeks had not arrived. I emailed several times and kept being told they would be dispatched but they never were. I cancelled the order in June and have an email from them confirming the cancellation and refund but have still not received the refund. I have made numerous calls to them but it just goes to answer phone and they have never replied. I have also emailed several times and these are also ignored. Seeing other reviews here I doubt very much I will ever see my refund. I wish I had known about the company before I gave them my money. I would never have used them if I had seen how many people have experienced difficulties in obtaining goods/ getting refunds. It’s shocking that they can get away with it and continue to trade.

***AVOID AVOID AVOID***
6 months of waiting for nothing, £400 spent in feb, endless lies of delivery details of which nothing ever happened, item damaged, blah blah blah! told refund would be sent time after time! You will receive in 14 days and then 28, more lies
Ended up getting money back by going direct to Klarna
This company is disgusting and shouldn’t be allowed to trade

Where do I start, I ordered an item on the 5th of June its now the 6th August. After placing the order and not hearing from the company I thought I would make a call but surprise surprise the phone lines don't work then I sent a few emails to see where my item was, to be told its on the way, waited a few days there was nothing. Few weeks later i knew the item wasn't arriving so ive asked for a refund to be told it will be in my bank in 14 days, a month later still no refund. I've been in contact with my bank there is nothing they can do. What would you advise?? Have you ordered something and got the item eventually or have you ordered and not received item and got a refund?? Thank you donna

Unfortunately I didn’t read the reviews this company should not be trading I’ve spent £299.99 it’s really not nice when your money is taken and you’ve not received the goods or a refund luckily I’ve gone through Klana Who showed up on my bank statement and they have been really supportive and really helpful in trying to get my money back for me The Yorkshire furniture company have stopped all correspondence I’m hoping this will be resolved

Absolutely shocking firm - I am really surprised about any positive reviews. I ordered weeks ago - multiple promises of a delivery date - never materialise - and can not get a response by e mail or phone. They just seem to take your money and run!

Worst company ever, wish I had read the reviews before I made a purchase.
I have got my money back through my bank, I suggest everyone else do the same. Do not buy!

Hi Guys,

I have ordered 2 items, 200£ but received nothing and no responses to emails. How should I go about to get my money back with the bank? Has anyone been successful?

Mark

I would NEVER buy from this company again. Everything that has been mentioned on previous reviews is accurate. I am currently trying to get my money back for goods I never received. The customer satisfaction for this company are so BAD, I don’t understand why they are still allowed to trade.

Bought my goods (totaling £250) and had not read trust pilot. I 'trusted' that the company was above board and honest, especially as Klarna were part of payment options (thank goodness).
Response from Yorkshire Furniture Company to any communications is abysmal. They do not answer phone or respond to emails.
According to companies house, they had a FINAL GAZETTE VOLUNTARY STRIKE OFF 17th November. So how are they even trading here!!!
I have been in touch with Klarna who are in the process of getting me my refunds. AVOID, THIS COMPANY!!!

I've put one star simply because you have to. This company is ATROCIOUS if it even is a legitimate company. DO NOT BUY FROM THEM. They will take your money, deliver nothing, respond to emails making you think that they responsible but then do nothing. They have never returned my money so the bank will get it back in due course. I always read reviews but this one time I had trouble finding what I wanted and got excited when I did find the furniture I was looking for - I didn't see the fact that pretty much every customer has had the same bad experience.

Agree with the poor reviews below. Ordered several months ago still awaiting refund. Absolutely dreadful.

Do not buy from this company- I ordered a book shelf which initially they said missed the delivery then emails promising delivery and nothing, I have sent 10 emails requesting a refund and they have ignored them so do t waste your money buying from this shower of crap. I’m now going g to attempt a refund through my bank 👎

Ordered two items in March - one item came in May, after two previously agreed dates came and went. The second item has never arrived. Repeatedly asked for a refund but no one replies to e-mails or picks up the phone.. Dont use them. Ever...

I ordered a coffee table in good faith which was £120 weeks ago, still no sign of it so I asked for a refund as need a coffee table. Their customer service is extremely disappointing and they never reply to emails. They eventually said I could have a refund but to date still no sight of it and no reply to further emails.
I certainly wouldn’t buy from them again or recommend them to anyone who wants to part with hard earned cash for nothing in return!

AVOID. Like a lot of people I wish I had looked at Trust Pilot before I ordered from this company. They took my money on 28th April, wouldn’t give me a delivery date and hid behind ‘extended deliveries due to Covid’ and after nearly 4 weeks of chasing they eventually admitted they didn’t have the item I had paid for. Cancelled the order, they said they would refund. Chased the refund and they said it takes ‘typically 14 days’. Chased after 18 days and told it should be refunded by the end of next week. Reported to trading standards and raised a dispute with the bank. Disgusting that they can trade in this way. Taking peoples money, not fulfilling orders and failing to refund.

I am so up set😬 I ordered and paid for a giraffe in January, I'm still waiting for it☹ I've sent so many emails, keep being told I'll get a up date for delivery that was 2weeks ago still not heard from them, also asked for my money to be returned, still nothing its disgusting they can do this to people

Awful, avoid! Similar to others took payment immediately - estimated delivery within 2 weeks. 5 weeks later still unable to provide an estimated delivery - and that's when they decide to reply to your email. Have requested a refund 3 days ago - no response. Likely, as others have done, need to raise a dispute with my bank. This company is either scamming people or wholly incompetent - I'm not sure which!!