Yorkshirefurniture 

Like other people, I to placed an order back in June the goods have never been received. I have been promised a refund, still no received. After talking to the CAB I wrote again, advising I was taking legal action. Still no reply.
They company have been reported to Trading Standard’s by the CAB.
DO NOT ORDER FROM THIS COMPANY

Please please never ever use this Company. I never read the reviews. I waited and waited for my furniture, I took time of work to wait in for delivery... Never arrived. Sporadic unacceptable responses from company until I posted on here then immediate response! I was threatened by them with legal action for having an opinion that was detrimental to their business. I had to remove posts due to fact they still had £250 of my money and I could not afford to lose this. Agreed refund and then had to wait 28 days for this and they took that date to the wire. I never expected refund so guess that was a bonus as I expected the business to have absconded by then! In the meantime I found exact same item and price by seller on ebay and it was delivered the very next day after purchase from the same part of country so no logistic problems .DO NOT GAMBLE WITH YOUR DESIRE TO HAVE FURNITURE WITH THIS COMPANY. oh...and by the way ...never ever use the term gangster in conversation to them, they do not like it!!!

Made 3 enquiries regarding a piece of furniture and no response
Seems like I won’t be buying anything from here.

Terrible experience. They never delivered my bedside tables. They just kept putting me off when I enquired. After a long wait I asked for a refund which they agreed to with no quibble...but then they never processed it! After waiting and waiting for my refund I asked my credit company to pursue them. Awful company. They certainly taught me a lesson about using random online companies. I do my research now!

Again, I am guilty of not reading these atrocious reviews prior to placing our order. My item was taking an age to be delivered, when I finally got a delivery date it was cancelled the night before. I did get a revised date two weeks later but cancelled it. I am still waiting for a refund and am going to contact the Bank to alert them of fraud!!! DO NOT USE!!!

Items never delivered after waiting two months. Requested refund two months ago, up to now had the 'refund will be issued within 28 working days', 'must be a card issuer problem', 'there was an issue it will be in your account within 5 working days' emails and guess what.........Nothing! At least they are consistent! If you want an experience like you've never had, go ahead and place an order. It'll be an adventure!

I wish I had read these reviews before parting with c. £400 for 2 x orders placed. Prompt responses then nothing from them since 3 December. I will have no alternative but to request refunds. And judging by others' experiences I'll be waiting a very long time. I'll also seek legal advice. Regardless, during this no doubt protracted wait, I will have no desk to enable me to work from home. Nice work Yorkshire Furniture. Treating this key worker with complete disregard and disrespect.

Great communication. Delivery was late but the chap was very helpful when he did arrive. Really lovely furniture. Great quality and well packed.

Update 13th Jan 2021. No response to my emails. In total I'm £244 out of pocket, im finally biting the bullet and after months of lies I'm going via the credit card company. PLEASE DO NOT USE THIS COMPANY.

Update 4th Jan 2021. Still no monies refunded, the last email on 22nd December from Yorkshire furniture confirmed that it would be with me within 5 working days. This is becoming soul destroying. I've had 4 other companies refund me for various reasons and all of their money was in my account within a couple of days. I would NEVER recommend this company, their service is both shocking and lacking in any truth. How they continue to trade is beyond me. Trading standard should be all over this company, I have no item I purchased and no money. This is theft.

Sadly I've only recently read the trustpilot reviews, had I of read them prior to my purchase back in September I would NEVER have placed my order.
I redecorated my living room during the 1st lockdown as something to keep me occupied. Once I was finished decoraring I ordered a lovely (or so it looked online) unit. The delivery was 14 days from purchase, I didn't hear anything for 3weeks so I emailed to enquire on a delivery date. No response received so I emailed again, this time they responded with a date of 29th October, 6 weeks after the purchase was made but due to Covid and restriction I didnt see that as a problem.  The 29th Oct came and i recevied an email stating It wasn't being delivered on this date as there was logistic issues and they would email me in the next 24hrs with an alternative delivery date. No email came so I asked for a refund which in their previous email had stated the following "Alternatively should you wish to cancel the order please reply to this email and we will not hesitate to issue a full refund for the order. We apologise for the inconvenience caused." So I opted for this. This was on 31st Oct. I have emailed them multiple times asking where the refund is to which the varying responses have been, "a full refund will be in your account shortly"
"I can confirm the refund has been issued at our end and is now in the hands of the payment processor and your card issuer in regards to how long this takes to be received"
"Please allow upto 28 working days for receipt of funds however these are typically received much sooner"
"Please note this is 28 working days which do not include weekends or bank holidays. I can confirm this has been issues at our end"

Now they are saying that
"it's out of their hands and it's many 3rd parties including my card issuer that's holding things up".
To me I feel like I'm being spun a web of lies, how hard can it be to refund someone, they manage to take the money from my account with the greatest of ease. My advice to anyone wishing to make a purchase from this company is to think about it before you part with your money and just make sure you can afford to not have the money or item if things go wrong.
I am still emailing back and forth with Yorkshire Furniture asking for   refund. It's a real shame as they have lovely stuff online however have you noticed that you can't post reviews on their website...

15.12.20...Advise buy now pay later because if you need to return anything - at least you’ll get to keep your money AND the product - though you’ll probably need to take it to the tip!
I’m considering approaching rogue traders about this dreadful company - it’s now 13 months - waiting for them to collect an unfit purchase and make a refund. No response to queries or requests to arrange a return. Am so fed up with the rubbish I paid good money for - in good faith as they were so accommodating during the purchase phase - taking up space in my cupboard!!
I do hope they don’t accuse me of libel again, for posting a factual representation of my dealings with this company.

Update 16.12.20 - 13months after purchase (pre Covid!!)...
The response:
As stated previously please return this to us as we have instructed, as we cannot issue a refund unless returned. Your latest comments are once again false as we have repeatedly told you this so we will indeed be pursuing legal action as this is the second time false allegations have been made. We do have a van in the area on Thursday who we could have have called by to collect this so it is a shame you chose to take such approach.

Kind Regards,

The Yorkshire Furniture Company

The van which apparently comes to collect doesn’t come! I’ve tried that - I waited all day! Apparently they send you an email with a two hour slot... somehow those emails don’t get to you - and that’s your fault! I could return by post as suggested (instructed?!!) when the van didn’t turn up but then they didn’t respond when asked if they would refund the postage. As the goods are faulty im not prepared to potentially struggle to get that money back too. I asked again for them to collect - there was no response.
This is the second time I’ve been threatened with legal action by them for a review (to which they do respond) this threat was withdrawn within 50 minutes. Does this classify as being told repeatedly my claims are false?
For c£80 I should probably just take the product to the tip and be done (I suggested that too - no response - but it’s a point of principle now. Like many others I wish I had read trustpilot reviews before making a purchase - although as I’ve said, that service was excellent, on balance I wouldn’t have taken the risk.
They must have some satisfied customers (more than review here) otherwise how can they still be in business?... such a shame they seem unable to manage the unsatisfied ones (who have reviewed in number). It would save them a lot of grief - and it’s not difficult, not in my case anyway... just collect and refund (in a timely manner - within 4-5 days - not 28 - especially as they’ve had my money for over a year).

Yorkshire furniture company does not deliver on they.promise to deliver good quality furniture. I paid for a 3 piece delivery.in March which cost over £800 they have still not delivered or explanation of delay...I have emailed and the said they have emailed me 3,times to deliver but nothing do not believe them if you could you help me get this appalling company off goggle so other people.Don't get taken for a ride . p.s. HAVE a great Christmas.....Please share shocking this is my sisters post about this company paid £800 in march and still nothing in December no contact, not answering stay away from this company shame you can't give - 5 stars

The TV cabinet I ordered was eventually delivered after a few weeks. On the days leading up to the delivery communication was excellent. The product was as described and I am delighted with the quality and design. After reading the reviews I was concerned but in the end very happy.

I have given one star just so I can write a review, I didn't want to do that even. I ordered and paid for a victorian gazebo back in April this year. I have contacted them a number of times with no personal reply, I have gone back to my credit card company who are trying to help but I can't send them any details as my emails are not showing as being sent, so I can't send them any screen shots. I will never buy anything from them again, and I have learnt to look at reviews before buying more expensive items.

Same issues as everyone. Ordered on 18th October chased and chased and finally had contact which said was due delivery on Friday 4th December ...this didn’t turn up. Heard nothing from the seller, this is really frustrating and they should not be allowed to continue to take peoples hard earned money.

I am not usually a person who writes reviews, I researched this company before placing an order, sadly despite the terrible reviews I thought I would give them a chance as the furniture looked exactly what I was looking for and surely everyone deserves a chance, how wrong I was.
I warn anyone else to listen to the reviews.
Having placed a order for a shoe cabinet and after a long wait I followed this up, to be told delivery would be the back end of the following week. There was no communication to this point. After further chasing having not received my cabinet and again no update from the supplier, I was there was a delay with my cabinet and I was offered a refund or the option to wait... fair enough. I asked for a refund as the wait from September till now has been such a long time. Chased my refund excessively, told that I must wait 28 working days, although they had processed my refund on the 10th November and my bank was the issue, that was nearly a month ago. Chased twice to advise my refund hadn’t landed as they had advised it was processed and could they please look in to this, no response. Stay away from this company.

I’ve had exactly the same experience with this company as so many other reviewers. I ordered a product that was marked as “in stock” on the website only to be told that it would only be available in six to eight weeks. I requested a refund which failed to appear. After following up, I was promised it would processed within 28 days. When the refund still failed to materialise, I followed up again and was told it will be another five days until the money was in my account. Nothing happened and now they don’t respond to emails.

I’ve now taken it up with the card processor but can unequivocally advise anyone reading these reviews to stay away from this company.

With so many similar stories of money been taken and not returned, how trading standards haven’t nailed these guys is a mystery to me.

I placed an order in june
To date I've called 7 times
Emailed around 12 times
Last reply

Hi Donna,

Sorry to hear you have not yet received the refund. I have chased this up with the payment processor today and I can confirm this should be in your account within the next 5 working days. We apologise again for the delays in receiving this.

Kind Regards,

The Yorkshire Furniture Company

I own 3 shops, I know how long it takes to process a refund.
Still nothing
No items
No refund
No reply to my calls

Just my time, my patience.
Wish I checked trust pilot before I ordered.

I ordered a desk on September 4th. After much toing and froing on email about covid-related delays, fragile goods taking longer, damaged good etc I finally asked for a refund.

In the meantime, based on their assurances I would receive my desk within 28 days I gave the table I had been working on to a friend.

Like many others here I am still waiting for the promised refund to appear. So I am £200 down, and trying to work from home, with no work space. I need to the refund to buy a new desk.

Not only is this unprofessional, in current disrupted times it is profoundly unkind. This is not just about money, this company has shown utter disrespect for the disruption caused to my life.

The whole experience has left me feeling very sad.

I have been patient and polite but enough is enough! Ordered in Sept - three delivery dates not kept by company. Asked for a refund repeatedly but still not received one. They are saying I have to wait 28 days and the time is down to my bank! However they still haven't given me the date that they say they began the refund process. I want my £260 back now. I wish I had read the reviews first as I would not have used this company. Do not use!

UPDATE
After waiting and being told the money would be in my account by Friday 14th of December - it didn't arrive - I have had no option but to go through charge back dispute with my bank.
I want my £259.99 back.

ABSOLUTELY SHOCKING WISH ID SEEN THESE REVIEWS BEFORE I ORDERED, ORDED A SIDE BOARD £699 AND STILL WAITING IV WAITED LONGER THAN THE EXPECTED EXTENDED DELIVERY TIME, THEN FINALLY GOT A EMAIL TO SAY IT WAS DAMAGED IN TRANSIT DO I WANT TO RE-ORDER IT AND IT WILL BE DELIVERED AFTER XMAS PICK SOMETHING ELSE OR A REFUNF SO I EMAILED BACK SAYING REFUND PLS AND GUESS WHAT NO REPLY TO ANY OF THE EMAILS NOW WHAT A JOKE OF A COMPANY STAY WELL CLEAR AND DO NOT ORDER OF THESE, IM NOW GOING TO TAKE IT FURTHER AS I WANT MY MONEY BACK ONLY GAVE A ONE STAR CAUSE YOU CANT GIVE ZERO

****** UPDATE*******
After posting this review I got a email of this company saying because I didn’t it a question Mark after the question of asking them when the refund would be put in my bank it indicated it wasn’t a question 🤔 I have since emailed them asking for a update on my refund to yet again no reply, so maybe updating this post will prompt them to email me back

****** UPDATE ******
Still received no refund, Had a email of them after I updated this review last time was told they certainly didn’t reply because of the update but I never received any communication of them till after my update 🤔 emailed them again on Monday no reply again sent another one today, I’m going taking this further with my bank now as I’m not getting no where with this company £699.99 is a lot of money