Yorkshirefurniture 

Absolutely awful company!!!! Paid for an item over a month ago, which I havent received. So I asked them to refund me, which they said they would do so over 2 weeks ago and now they aren't replying to emails. I've paid £160 for something I havent had. I will be getting my money refunded one way or another!! Avoid this company at all costs!!!

Simply AWFUL! Ordered item in June, patiently waited the quoted 5 weeks delivery time. August, fobbed off, September fobbed off, October no response to refund requests, November filed chargeback claim with the credit card company. Like many others, 1 star is beyond what is deserved.

Update: (refund but via chargeback initiated by myself)

Highly likely this review will be contested again by Yorkshire Furniture, shame they don’t offer any positive support and want to rectify issues.

Filed a chargeback claim with my credit card company. Requested a chargeback claim as my issue was for £94.99, few details over the phone and a form was sent out. Whole process took around 2 months for the refund to complete, do it folks!!! If you’ve had an issue, don’t let this company have your money for struggle and zero gain.

One star is far too many for this company!! After placing an order in September with many emails asking when delivery would be then to request a refund I am still waiting! One tack theyve have now decided to use is to block my email address! Absolutely shocking behaviour! Wish I had read the reviews in here before ordering. Stay away!!

I ordered chest of drawers mid September with delivery set for 29th September. After many emails and unanswered phone calls and voicemails I received a confirmation of delivery by 6th November (over a month delay!). Unsurprisingly the item was not delivered but somebody finally answered my email and I received WRITTEN confirmation of a refund on the same day. A week later, not only the refund was not processed but I received one more email informing me that the cabinet would arrive by 5th December (2.5 months from placing the order!).

I already received exactly the same product from another supplier within 5 days of placing the order.

I replied saying that the refund should have already been processed to which I received SECOND CONFIRMATION IN WRITING of a refund. Again, a week later and many unanswered phone calls and emails, no refund has been processed.

Lies, lies, lies, not a one answered call in two months, unanswered emails and products that can be purchased elsewhere.

Please, shop elsewhere. The level of service is shocking. I have never experienced anything this frustrating when shopping. It’s astonishing that a company would have so little decency to actually rob their clients in the middle of the pandemic with unemployment rates hitting record high.

Ordered almost 2 months ago and still haven’t received my order. Have tried to contact numerous times regarding a delivery address issue and have had no response.

THE PRICES ON THIS COMPANIES WEBSITE MAY SEEM APPEALING BUT PLEASE READ THESE REVIEWS AND CONSIDER WHETHER ITS WORTH ALL THE AGRO IT WILL CAUSE YOU WHEN YOUR ORDER DOESN'T TURN UP AND THEY DON'T REPLY TO YOUR EMAILS. THIS WAS MY EXPERIENCE AND IN THE END I HAD TO GO TO MY BANK TO REQUEST THEY ISSUE A CHARGE BACK TO THIS COMPANY TO GET MY MONEY BACK. 1 STAR IS 1 TOO MANY FOR THE SERVICE WE RECEIVED FROM YORKSHIRE FURNITURE.

So reading through these reviews you would think this company is not legit as I thought this too. I had some trouble receiving my package but this was due to the company personally struggling through covid!

The company sent out a second package of my item as the first had got lost somewhere along the way. They then also refunded me some of the money back for the inconvenience!
I received my package within the week and is high quality! I am very happy with it and the response from the company. I understand there were a few hiccups on the way, the wait was long but bare in mind a small independent company are trying, with very limited staff.

Pay attention to the content and volume of one star reviews! My experience was no different, impossible to contact, no response when emailed, no timelines of delivery, hide behind extremely weak t’s and c’s and only processed my refund when threatened with legal action - avoid the stress, avoid the irritation and buy elsewhere! I ordered and received an alternative in 5 days from a competitor, from France

Similar to others on here I would score less if possible. Having made an order in July and been met with various excuses from broken product, COVID delays they have now gone silent to 4 emails requesting a refund

Would give a zero if possible. Ordered early September and now cancelled order as so fed up of waiting!!! Gave the benefit of the doubt for extended delivery because of COVID but communication was dire. Would never use them again and would never recommend. So disappointed as the item ordered was just what we were looking for.

Updated after reading Yorkshire Furniture's response
to my review: I am really happy to post the full and unedited chronology of emails over a two month period to show the protracted and frustrating process of dealing with your company. I don't have any doubt that if I had not persisted, I would never have got my money back. My advice to consumers remains unchanged, below.

>>>

My advice to those who have bought goods from Yorkshire Furniture and find the non-delivery and endless prevarication and non-answering/return of phone calls frustrating - is to persist and persist. You will eventually get your money back; and Chargeback is one way you can initiate this process yourself. The reason I chose this company is that it was offering the same furniture for significantly cheaper prices than other companies. Turns out that wasn't my smartest move. And when I looked at Companies House (where they are registered as CMTD Ltd) I was very concerned with their filing history. One star is one too many.

IN REPLY TO YOUR RESPONSE BELOW:

On 28th September you send me this:

“We are currently awaiting confirmation of the delivery date for your order and we will update you with this shortly along with a 2 hour time slot for its arrival. We expect this to be delivered to you towards the end of next week/early the week following and we will update you with further information as soon as possible.”

On 15th October I still hadn’t heard from you despite several emails chasing an update. I found these reviews on trust pilot (which you still say are fake...bewildering why anyone would make up reviews for such a small outfit.) you replied saying this:

“I can confirm we have received your cancellation request and a full refund will be in your account typically within 14 working days.”

It is now 16 working days later. No update, no refund and your phone line is mysteriously “down” as was your email until you saw my review.

So in answer to your questions below - yes I waited for the period of time you asked me to. Instead of threatening me with legal action how about sending my refund and sending refunds to everyone else you have scammed!

SECOND UPDATE: The owner of this company (who has reported me using their name on here so I’ve removed it in order that my review can stay live for everyone to see) is now threatening me with a legal libel lawsuit because of the facts I’ve stated below (which I can prove with my email chain and bank statements)

Message to ‘the owner’: have a read of your reviews and focus on actually sending people their goods that you’ve accepted money for rather than sending threatening emails.

Still no refund by the way...

UPDATE: ‘the owner’ of CMTD Ltd. Company number 10574399 also owns Yorkshire Furniture which doesn’t appear to be a registered company in its own right. Look this company up on companies house.
Says it all...

On citizens advice bureau recommendation I have reported him to trading standards and the police fraud prevention team. I urge everyone else to do the same thing so he can’t scam anyone else.

They’ve stolen my money and now their email address is “not found” after weeks of requesting a refund when it was clear they never had any intention of sending me my item (order placed on Sep 20th. Refund requested on Oct 15th and they told me the refund was being processed the same day...no refund!) They tried to tell me the negative trust pilot reviews were fake (well I can assure you this one isn’t!!)
How disgusting at such a difficult time for people. I will be calling the police because this is theft! Hopefully my credit card company can help get my money back.

I placed an order 6 weeks ago and have not received my item and there has been no update and no one is returning my calls or emails. They took my money.
They are a scam. So disappointed as a Yorkshireman. They need to take Yorkshire out of their name! Avoid AT ALL COSTS!!!

Update. Apparently, after no response to my emails or calls, after posting this review I had an update to inform me the money was not taken from my account as my order was cancelled. I checked this and it was correct. However, No email or update or telephone call to let me know this information. Last email I had was telling me my order would be delivered in two weeks. Still useless.

Ordered a very simple "dog" statue in MARCH! Allowed for Covis problems. Still had`nt received it by September! Lots and lots of promises and downright lies. Eventually got refund in October. I would not recommend this company to anyone. Gave one strar rating as there isn`t a minus!!

With so many customers complaining about your poor service, which you clearly have time to read, it would be far better for you to spend your time and energy on delivering a professional and effective service. The reviews posted have the same theme...poor communication and no delivery (mine included). Surely these are the cornerstone of a competent and professional service when customers have parted with their money. Rather than getting defensive about reviewers comments, take these comments ‘on the chin’ and make every effort to improve your service, so that people have the confidence to buy from you in the future!?

If I could give no stars I would happily do so. Like many others I order two units from the Yorkshire furniture company with the promise they were in stock and would be delivered within a week. It’s been nearly a month and after various emails and promises of the delivery being scheduled in 24hrs I’m still waiting to received the items. Utterly disgraceful avoid this company at all costs I just wish I’d seen these reviews before I submitted my purchase.

Ordered a piece of furniture on 18th Sept, was advised that it was in stock and would be dispatched shortly. After chasing several times and after posting a review, they have finally actioned a full refund.
AVOID THiS COMPANY!

Surprise, surprise ! What can I say apart from AVOID at all costs. I ordered a unit in June and 5 weeks after the ordered date I still had not had a delivery date (various emails sent) so I then asked for a refund which again after various emails was agreed...... this was July and yes after over a dozen emails I still have not received my refund. 10 weeks !! It’s truly the worst shopping experience I have ever encountered and have now had to start a charge back with my bank. If that is unsuccessful I will go down another route. Please do not buy anything from this company. #wishihadreadreviews

Ordered in June- still no coffee table or no refund
Absolute joke. Still don’t understand, but they need to sort it out. Something needs to change and I want my money back ASAP.
It’s a similar story to all the reviews below. We pay straight away and but then nothing from them with regards order.

If I could give no stars I would. I never write reviews bad or good but if I can help someone avoid what I have been going through for the past 5 months then at least something good will come from it. I ordered a chest of drawers for £570 on 30th May, I then had to send 4 emails on 11th June, 12th June, 16th June and 2nd July until I finally got a response on the 2nd July with an update saying I would be given a timeslot and delivery date at the end of the week, I responded saying thanks for the update. Obviously it got to the end of the week and I heard nothing from them. I emailed again on the 27th July asking to be refunded as my confidence that I would actually receive the goods was basically gone. They emailed me back promptly on the 28th July saying it would now be delivered end of next week. Ok I thought I would give one last chance given COVID things are being delayed and it may be coming from overseas, so I was flexible and understanding again. I emailed them 30th July, 7th August, 13th August no delivery slot, no delivery date, not even a response until 14th August I finally had enough and said please issue me my refund as I've given enough chances and time for this to be put right. The last email I got from them was on 14th August confirming they would issue me a refund and to expect it in my account shortly. Fast forward to 15th October after countless emails and phone calls (no use they do not answer) I am still £570 down and nothing to show for it. This company is appalling, I cannot believe how I have been treated. I really regret not reading these reviews before I placed my order, I would have saved myself a lot of money and a lot of stress. AVOID AVOID AVOID!!!!!