Yorkshirefurniture 

I too am part of this recurring theme, I placed an order 7th sept for a sideboard. After 3 weeks hearing nothing I emailed saying to give me a delivery date or a refund otherwise I would ask my bank to recover the money with chargeback.
Suddenly I got a delivery date! Then the night before delivery they emailed me saying the item was damaged so couldn't deliver!!!!! I replied asking for an immediate refund,they replied saying my money would be in my account "shortly"!! THAT never happened!!!!
I opened a chargeback dispute with my bank and the bank have refunded me whilst they pursue this company for my money.

Can only echo the other reviews saying “avoid at all costs”, My money was taken in July for an item that i was then told was ‘damaged’ before it had been despatched, order subsequently cancelled, it’s now mid-October and still no refund.

Ordered a large garden ornament on 10th September - got confirmation then heard nothing. Chased on 28th September by email ad you can't phone them (yeah right) and they said would be delivered end of that week. Still nothing. Asked for refund - nothing. Have now gone through credit card company. Utterly disgusting company - bunch of total money grabbing people - especially in light of the current situation people are in at this present time.

Update... Have since been refunded within a week of posting this review!
Wish I had read reviews before purchasing! Dreadful customer service. Ordered a clock over a month ago, assured delivery would be this week... still no item! Requested to cancel item and refund my money, had no contact whatsoever from them so have raised a dispute with my bank. If anyone is thinking of using this company, dont!!!

Wish I had read these reviews before placing my order...
Ordered in July, 2 bedside tables..
Ive had to constantly chase only to be told last month, stock was damaged and unable to fulfil order. No refund no contact. £359.98 down. I will be pursuing this if no refund is made within the next week.

Avoid at all cost!! Poor communication I’m still waiting for a refund ordered garden ornament back in August which was damaged as they were due to send it out. I requested a refund which I still haven’t received! Very disappointing service especially when their stock looks really up market! I would have brought quite a bit from them but not now! Don’t use and don’t trust!

Ordered an ornament for a present months ago , contacted several times, did get 2 replies promising delivery. Not received so asked for refund, still no refund, 2 weeks later.
Don’t use this supplier.

Ordered 11th September very bad communication they avoid contact and keep your money I asked for a refund they didn't give it to me until I got onto klarna who I paid through they did the refund the last day he could to avoid the dispute with klarna IIf you don't want stress DON'T BUY FROM THIS COMPANY AVOID AT ALL COSTS.

Ordered a coat rack 4th June, product not arrived been asking for a refund since August had an email saying this would be in 14 days, still no refund. Such disappointing service.

Follow up on my review from 24/09. Still no refund, was told it would be in my account within 5 days... nothing. BE AWARE. Look on Companies House website - this company is due to be struck off. It is likely you will not get a refund unless paid by credit card.

Do not trust. Paid £199.99 on 19/08/2020. Chased after 3 weeks and told item damaged beyond repair. I requested refund. No reply , no refund and no prospect of item being delivered. Avoid at all cost.

Order Number is: 4565/250720/34

I placed an order on the 25th July and have still not received it (29th September).

2 weeks ago they finally responded to one of many unanswered emails and I was told they will issue a refund.

It has now been 2 weeks, they are not answering their phone or responding to my emails and I have still not received my refund.

I will be escalating this through visa and opening a dispute case against this company as they clearly are a scam and just take your money and never send the item.

Really disgusted with the lack of customer service I have received from this company!

If there was an option for zero stars this would be the company for it - under no circumstances order anything from these people. They are by far and away the worst online company I have ever dealt with! Failure to communicate, failure to update in delivery, cancelled order due to suspicion I would never see my order, no communication, no phone number to call. Do yourself a favour and avoid, or report to trading standards as I have done - they seem to have time to report every review on here but not to reply to emails! This was my genuine experience

This is my factual account of ordering from this website. It is similar to many reviews here. The pattern of emails from the trader is also the same. I will not make the mistake of paying money here again.

I placed an order on 5th July. I received an acknowledgement email. 10 days later I tried to ring to find out when the item would be delivered, and heard a recorded message. I emailed, and received a reply which said:

"We are currently awaiting confirmation of the delivery date for your order and we will update you with this shortly along with a 2 hour timeslot for its arrival."

I emailed to ask for a refund, as the item now showed on the website as out of stock. I received this email on 28th July:

"We are currently awaiting confirmation of the delivery date for your order and we will update you with this shortly along with a 2 hour timeslot for its arrival. We expect this to be delivered to you towards the end of next week and we will update you with further information as soon as possible"

I again requested a refund. On 10th August I received an email that included this:

"We apologise for the delays in confirming a delivery date for your order. Your order is expected to arrive with you towards the end of the week/early next week and we expect to have a date confirmed within the next 2-3 days ... Alternatively we can cancel the order and issue a full refund"

Of course I had already repeatedly asked for a refund. On 16th August I gave them 7 days to make a refund. I then had an email saying:

"Whilst processing your order for dispatch this afternoon it has unfortunately came to our attention that [...] is damaged beyond reasonable repair. We do not have any further stock arriving with us until early/mid September. If you could please advise if you wish to leave the order open for delivery in September, or cancel the order for a full refund"

I note that other reviewers have had similar emails, claiming the goods were damaged.

I advised them that if they did not refund the money, I would raise a dispute with my bank (unfortunately I had paid by debit card, so didn't have the protection afforded via a credit card). Finally I received this, on 28 August:

"I can confirm the refund has been processed and will be in your account shortly."

Needless to say no refund appeared. I raised a dispute via my bank, and recovered the money via a successful chargeback.

It's worth noting that no trading address appears on the website, as is required by law. It is impossible to contact the supposed trader by telephone, as the phone goes to a recorded message. The website says "our line is down".

I suggest that anyone else in this position, who makes the mistake I did of ordering without checking Trustpilot first, should refer the matter to Trading Standards, as I have done.

I also notice that whoever is behind this is routinely objecting to all Trustpilot reviews, in an apparent attempt to suppress them.

Not even worthy of one star. This company is a total scam. Do not buy from them! Exactly the same as everyone else I ordered they took the money immediately before confirming the order, sent a delivery text, cancelled the delivery on the day due to a problem with their ‘logistics company’ and said would issue a new delivery date the next day. Never heard again, despite emailing and calling leaving voicemails over 8 times. Now I have googled the company name and found these other reviews and see that I have been scammed! Do not buy from them!!!!!

Total scam - my furniture never arrived and they wouldn't give me a refund

If I could give zero stars I would!

I have reported them to my bank for taking my money without providing the goods and I have reported them to Action Fraud. My bank has agreed that the transaction is fraudulent and has reimbursed me. Yorkshire Furniture Company should be paying this but are not.

I don't believe that any of the positive reviews are real, but instead posted by the company themselves in an attempt to boost their trust pilot score.

I placed my order in March and have received a number of emails giving many excuses about why the delivery is delayed, even getting shirty with me for not understanding during COVID19 times! They then claimed that the item has been damaged just before loading in the van and there are none in stock so will take time to get more in... Despite their website saying that the item is in stock. Blatant lying.

How disappointing that such fake companies can still operate like this in the UK, and even more disappointing that there are scum out there who make a living on scamming hard working people.

Order no, YFDT3882
Waited in twice, having taken time off work, no sign of an apology or even a phone call to rearrange, how do companies like this continue to trade, surely there are laws to stop these shady companies

I ordered some goods at the beginning of August. The money was taken from my account before I received any notification of delivery so I emailed to enquire. They responded quite quickly and said delivery would be arranged. They then offered a delivery date which I accepted. They notified me on the day of delivery that there was an issue with the van. At that point I requested a refund as I had seen a similar item at a company who always deliver promptly. Initially they didn’t respond to my request for a refund but offered another delivery date. A few days later. I explained I still wanted a refund. It took a few emails but eventually they said they would process the request and I received the refund within 3 days. To be fair, they did respond to most emails fairly quickly, but I was uncomfortable that I had no point of contact as there was no name on the emails and they don’t pick up the phone. I may have been prepared to wait longer if the service was more personal, but I didn’t feel confident as their customer due to the lack of a personal touch. I recently ordered a table where the company told me that delivery would be 10 weeks. I have no issues with waiting for the delivery of decent furniture but like the seller to be open about it.

I wish I'd read reviews before ordering! Still waiting for my shelves over a month after ordering. They are now ignoring my emails, can't get through on the phone. Terrible customer service. AVOID!!

I ordered their wine rack in July, received it only in September. The quality of the cabinet is amazing, but I wish they would respond to emails and give exact delivery dates. Otherwise, at some point, it begins to seem that this is a con!