Al Emad Rent a Car JLT Opiniões 

My experience with Al Emad Car Rental in Dubai was extremely frustrating due to their unfair practices, poor logistics, and total lack of respect for their customers' time.
Key issues to be aware of:
Wasting Customer's Vacation Time: While I had the car, it suddenly needed a service check. Instead of handling this properly, they expected me to spend my precious vacation time dealing with their vehicle maintenance.
Disregarded Pickup Times: We had an agreed pickup time, but their driver showed up 1 hour early, putting unnecessary pressure on us and ruining our plans.
Unjustified Charges: Upon returning the car, they tried to charge me for fuel fees that were completely unfounded. I had clear photo evidence of the fuel gauge, and they only canceled the charge after I refused to pay and threatened an official complaint to Dubai Economy & Tourism (DET).
Unreasonable Rules: If you ask for a simple 1-hour extension, they demand payment for a full extra day.

Worst company ever, never give them your credit card, they will use it as their own. I am surprised nobody shut them down yet.

Very unprofessional and rude. Stay away from this car rental company.

firstly, every consumer needs to be aware, their payment methods are very tricky and Your card details including your CVV code is recorded in their system, which means they can deduct money directly from your account first and then notify you. Please be aware all your card details are trapped into their system. Your current account is accessible to them any time and it's not safe.

One of the worst rental experiences I’ve ever had.

I rented 2–3 different cars from this company over a period of six months without any issues. However, my experience with the last rental was extremely disappointing.

When I collected the vehicle, I pointed out the existing damage to the staff member handing over the car. I was clearly told, “It’s okay, sir. We’ve already noted the damage. Don’t worry, you can take and drive the car.” Based on that assurance, I accepted the vehicle.

After returning the car, everything seemed fine. Then, about a month later, I received an email claiming that the same damage had been caused by me and that I was being charged AED 8,000. To make matters worse, the amount was deducted directly from my bank account without my authorization or prior approval.

I believe this is completely unfair and unacceptable. I am sharing my experience to make others aware and to encourage anyone renting from this company to carefully inspect the vehicle, document every scratch with photos and videos, and keep written proof of any existing damage before driving away.

Please be cautious and make sure you protect yourself from situations like this.

Jag och en vän hyrde en bil från Al Emad i JBR, Dubai mellan den 1 och 6 mars. Vid upphämtningen gick allt smidigt och utan några problem.
När vi återlämnade bilen påstod personalen att det fanns flera obetalda parkeringsavgifter kopplade till bilen. För att undvika diskussioner och kunna avsluta hyran betalade vi de avgifter som de hänvisade till direkt på plats, trots att informationen kring kostnaderna var oklar. Vi lämnade därför uthyrningen med uppfattningen att allt var fullt betalt och avslutat.
Ungefär en månad senare drogs ändå cirka 951 AED från mitt bankkonto utan någon som helst förvarning, förklaring eller godkännande från min sida. Vi blev aldrig kontaktade innan transaktionen genomfördes, vilket gjorde situationen väldigt frustrerande och oprofessionell.
På grund av denna upplevelse rekommenderar jag andra att vara mycket försiktiga vid hyrning av bil från detta företag och att noggrant kontrollera alla avgifter och villkor, även efter att bilen har lämnats tillbaka.

My friend and I rented a car from Al Emad in JBR, Dubai from March 1st to March 6th. The pickup process was smooth and there were no issues at the start.
However, when we returned the car, the staff claimed that there were several unpaid parking fees connected to the vehicle. In order to avoid any arguments and finalize the rental, we paid the charges they referred to directly on the spot, even though the information and explanations regarding the fees were unclear. We therefore left believing that everything had been fully settled and paid for.
About one month later, approximately 951 AED was unexpectedly charged from my bank account without any prior notice, explanation, or authorization request. We were never contacted before the transaction was made, which made the entire experience feel very unprofessional and frustrating.
Because of this experience, I would advise others to be very cautious when renting a car from this company and to carefully review all charges and terms, even after returning the vehicle.

We hired a Nissan kicks in August 2025 for 6 months
When returning the car in February we're told that there would be charges for damages to wing mirror
We did not damage the vehicle and just now taken 1250 dirhams from bank account without any consent . We wanted this to be looked at by a manager but instead we just had money taken from account not great al emad another very unhappy customer

AVOID AT ALL COSTS.
SCAM & FRAUD.
This is in 2026,
they force you to sign a blank pre-authorization form, which technically is a sign blank cheque which they can withdraw whatever amount from your visa/master card.
And according to over 200 reciews on google, Al Imad ripped them off without their consent.

I am sharing my experience regarding a recent rental dispute.

I rented a vehicle from Al Emad Car Rental and returned it in June 2025. At the time of return, no damage was recorded in my presence and no return inspection report indicating windshield damage was signed by me.

Approximately seven months later (February 2026), I was charged AED 2,115.75 on my credit card for a small windshield chip. I requested a signed return inspection report and timestamped documentation confirming that the damage existed at the time of handover, but no such signed return document was provided to me.

The matter has since been raised through formal dispute channels and is currently under review.

I would strongly advise customers to ensure that a detailed vehicle inspection is conducted at the time of return and that a signed handover report is obtained before leaving the premises.

If I could give less than one star, I would. This is the worst car rental company I have ever rented from.
Customer service is extremely poor. They do not answer calls, and messages are only replied to after many days. When you return the car, they look for any excuse to charge you for damages, even after inspection
What is most alarming is that they keep your credit card details and deduct money without your permission. Don’t trust “no hidden charges” on their website, they charged me an extra AED 300, the next month.
Do not trust what they advertise. I strongly advise everyone not to rent from this company.

They are bullshit rubbish scammers they are not just giving the cars for rent they are doing scam in such way upon handing over the car they will ask to pay by physical card through this way they will save the card in the machine and will deduct extra money without authentic reason and will not return back if you will call and ask they will not response properly . Please no one should take car from them. They are bug scammers and everyone who got trap by them inform to police so like this people will get punish.

All Service is perfect

Stay away from this company! What started as a simple car rental turned into an absolute nightmare.
First, they blocked over 4,000 AED on my account without proper explanation. Then, while I was driving, the car suddenly got disabled remotely via GPS - leaving me stranded with no warning whatsoever.

When I tried to resolve this, they never sent me a payment link so I could actually pay whatever they claimed I owed. Instead of helping, they just kept locking the car.
Their customer support is a joke. I got transferred from one number to another, then another, and another. Nobody takes responsibility, nobody actually solves anything. You just get passed around in an endless loop while your car sits immobilized and your money is held hostage.

The cherry on top? They eventually withdrew money directly from my account without my consent or approval. No invoice, no confirmation, no nothing - just took the money.
This isn't a rental company, it's a scam operation.

Void at all costs!

Bad customer service and collection team
They take hit charges and access to bank card without your premisinon and take amount
Please be careful don’t deal with them

This is the worst company I ever dealt with. Hidden charges, over charging for very minor scratches
Poor customer service
They can deliver the car but they procrastinate when it comes to pick up.
I advise people to avoid this company as much as they can

Very unprofessional and terrible, rude customer service.

Des gens malhonnettes
Tout est fait pour vous gratter des frais
Je deconseille fortement
A fuir absolument

I rented a car from this company one year later they have collected 1000 euros from my account without telling me anything or permission, when I re searched about the company all I saw was negative, the only positive feedback they have is in their website which clearly it’s not real feedback.
BEWARE WHEN USING THIS COMPANY AND CANCEL YOUR CREDIT CARD AS SOON AS YOU DONE DEALING WITH THEM.

Worst service ever, they will charge you for everything, even the smoke smell for more than 500 aed, they will charge you for anything you have done or you did not. Be careful with whole you are dealing with. BIG WARNING

I rented a Nissan Sunny from Al Emad in February and returned it 4 days early, declaring some scratches. I was told the charges would be up to 1,500 AED, but later received a vague invoice for 2,310 AED with no proper breakdown.

Despite repeated follow-ups, no one explained the charges. Then, five months later, the company charged my credit card without any notification or discussion. I never refused to pay — I only asked for clarity.

This behavior is unprofessional and unethical. Avoid this company if you don’t want surprise charges and poor communication.