Alpha Warranty Services Opiniões 

844
•
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

If they had a a zero star I would give that! Alpha is a BS warranty company, my niece got her engine replaced with an engine that had 86000 miles on it back in June 2026, they had her car for about 2... Ver mais

Classificada 1 em 5 estrelas

Purchased vehicle from autos 360 in Orem Utah. Diana was the lady who sold us the car AND the bumper to bumper warranty. 2 months later car breaks down. It needs $6000 in repairs because of the dealer... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I called Alpha and a representative answered the phone asap and directed me on how to files a Claim to get my Truck repaired. The Claimed was approved and my Truck is being repaired. I am so thankful... Ver mais

Classificada 5 em 5 estrelas

Quick no hassle service. Within three hours of the mechanic finding the problem the repair was approved. My only involvement in the process was answering three or questions. If I buy another used veh... Ver mais

Informações sobre a empresa

  1. Associação ou organização

Escrito pela empresa

Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

844 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 93% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(844)

122 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Was happy that the warranty covered…

Was happy that the warranty covered this repair “This time”, however in Aug of 2023 I had a transmission issue out of state in Muncy PA andhad the truck flat bedded to Blaise Alexander Chevrolet. They notified, sent requested pictures of evidence (in the pan) and we waited two full days for authorization (I had to uber to a local hotel for 2 nights. The 3rd day was given an authorization code for the repair but was told I would have to wait for a replacement one to be delivered to the dealership. As I was out of town and had important family matters to tend to, I couldn’t wait as the dealership had transmissions in stock and I had them install one so I could continue on my way. At that point your approval was rescinded and I had to pay $2864.64 out of pocket instead of my deductible. I reached out till I exhausted my ability to get this corrected. I was and still am very dissatisfied with the wait time for a “covered” repair due to the length of time to get the authorization. If this breakdown occurred near where I live, it wouldn’t have been an issue as I would have been nearby and able to tend to my family issues. I would sincerely appreciate talking with someone from your company to resolve this issue. I purchased this warranty on good faith for $2972.00 then had to spend another $2864.64 for this “covered” repair due to having to return home (over 3 hrs away)! My name is Brad DeWaal 585-208-7749. Thank you in advance.

25 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Had an issue

Had an issue, took my vehicle to the dealership, had the issue diagnosed, and the claim was submitted and approved just as it should be without any problems. Easy peasy!!

20 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

In my warranty it says mechanical…

In my warranty it says mechanical breakdown. Radiator and heater cores are not mechanical. It even says under A+ enhanced heater cores are covered. I am also going round and round with dealer who sold me this. Cost 2800 to have heater core replaced. I canceled this piece of crap.

13 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I made a few calls regarding the issue…

I made a few calls regarding the issue I had with my vehicle. Each representative I spoke with was very patience and had a willingness to try and help me. I’m very grateful I chose Alpha Warranty Services.

5 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

It was good until I had to pay the…

It was good until I had to pay the diagnostic charges for the repairs that you failed to take care of. I had to pay 530.75. With the 100 dollar deductible.
I appreciate the coverage. But failed to fix my heater core.

30 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My Jeep Liberty

My vehicle, what's taken care of without any hassles?
Alpha warranty was awesome.
The repair company set that alpha, was easy to work with courteous and professional, I am very pleased with the service I received.

1 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had an outstanding experience with the Alpha Team

I had an outstanding experience with the customer service team at Alpha Warranty. When I faced a transmission issue, the representative was effective, attentive, and friendly. She clearly explained the return process and provided excellent information about the available parts. The Alpha team resolved my issue swiftly, showcasing professionalism and empathy. I felt valued throughout the process and highly recommend them to friends and family. Great company!

29 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

THIS WARRANTY SUXXXXX

THIS WARRANTY SUXXXXX
We have put almost $10k into vehicle in 3 years and ALPHA covers 00000.00.
Always with a BS excuse.
NEVER AGAIN will we purchase this (almost) $4,000 POS faux "warranty". NEVER.
How do these idiots running the extended auto warranty mafioso fail to understand drivers buy
many vehicles in their life and if they had a
decent product that picked up valid claims they would make more $$ on more future warranties sold.
Wish I read reviews before adding this useless trash.
NEVER AGAIN

28 de janeiro de 2025
Opinião espontânea
logótipo da Alpha Warranty Services

Resposta da Alpha Warranty Services

Dear Ms. Lynn,
We appreciate you taking the time to share your feedback, and we’re sorry to hear that your experience with your service contract has been frustrating. Our goal is always to provide value and support to our customers when repairs are needed, so we’d like to clarify how your claims were handled.
According to our records, your contract has had four claims submitted. The first claim—for a window regulator—was approved and covered. The subsequent three claims (for a camshaft solenoid, coolant temperature sensor, and catalytic converter) were unfortunately denied because these components are not listed under your contract’s coverage. While we understand the frustration of unexpected repair costs, the coverage is based on the terms outlined in your contract, which specifies the parts and systems included.
Regarding your mention of $10,000 in repairs, the denied claims on file do not reflect that total. If additional repairs were done that weren’t submitted or were outside the contract’s scope, we would be happy to review any further details you can provide.
We strive for transparency in our coverage and encourage all customers to review their contracts carefully to understand what is and isn’t included. If you’d like to discuss your coverage further, we’d be happy to assist—please feel free to contact our team directly.

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